Help Desk and customer support.
In order to set up the Help Desk WP on your website please follow the steps below. First off you need to create a new page as your support portal page and then there is a shortcode that you should put on the page.
[helpdesk_support_portal]
The above shortcode will render the content of the helpdesk on your page. Another thing you should do is set your page as the support portal page in Help Desk WP settings.
In order to set that page navigate to WordPress -> Help Desk WP and at the top of the page open up the settings and then in the Portal Page tab you can select your page and save it.
Your support system is ready now. Your customers can open that page and submit their tickets.
The tickets will be shown in WordPress -> Help Desk WP and you can filter and answer them.
Watch the following video for more information.
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<h4>Features</h4>
<ul>
<li>Unlimited Agents</li>
<li>Sorting And Filtering</li>
<li>Custom Category</li>
<li>Custom Type</li>
<li>Custom Priority</li>
<li>Custom Status</li>
<li>Email Notification</li>
<li>Customers Dashboard</li>
<li>Documentations</li>
</ul>

Help Desk WP

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<ol>
<li>
Support Tickets 
Users can submit support tickets from the front end. Admins manage and reply from the backend.
</li>
<li>
Email notifications 
Automatic email notifications are sent when tickets are created or replied to.
</li>
<li>
Restricted access 
Users see only their own tickets. Admins see all tickets.
</li>
<li>
Multiple categories 
Tickets can be categorised as Disputed, Support, or Other.
</li>
<li>
Live Chat 
Admins can use the Live Chat panel for real-time replies on a ticket.
</li>
</ol>

Simple Support Tickets

A simple support ticket system allowing users to submit tickets from the front end and admins to respond from the backend.

Help Desk WP vs Simple Support Tickets