<p>Help Desk and customer support.</p>
<p>In order to set up the Help Desk WP on your website please follow the steps below. First off you need to create a new page as your support portal page and then there is a shortcode that you should put on the page.</p>
<p>[helpdesk_support_portal]</p>
<p>The above shortcode will render the content of the helpdesk on your page. Another thing you should do is set your page as the support portal page in Help Desk WP settings.</p>
<p>In order to set that page navigate to WordPress -> Help Desk WP and at the top of the page open up the settings and then in the Portal Page tab you can select your page and save it.</p>
<p>Your support system is ready now. Your customers can open that page and submit their tickets.</p>
<p>The tickets will be shown in WordPress -> Help Desk WP and you can filter and answer them.</p>
<p>Watch the following video for more information.</p>
<p><iframe loading="lazy" title="Help Desk WP" width="750" height="422" src="https://www.youtube.com/embed/MqKqwe0fgqA?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<h4>Features</h4>
<ul>
<li>Unlimited Agents</li>
<li>Sorting And Filtering</li>
<li>Custom Category</li>
<li>Custom Type</li>
<li>Custom Priority</li>
<li>Custom Status</li>
<li>Email Notification</li>
<li>Customers Dashboard</li>
<li>Documentations</li>
</ul>


Help Desk WP

nanodesigns

Mayeenul Islam

<p>Create a fully featured Support Center within your WordPress environment without any third party system dependency, for completely FREE of cost.</p>
<p><strong>No</strong> 3rd party support ticketing system required, <strong>no</strong> external site/API dependency, <strong>simply</strong> create your own fully featured Support Center within your WordPress environment, and take your support into the next level.</p>
<p>It has built-in <strong>Knowledgebase</strong> that is integrated to put generalized information for public acknowledgement.</p>
<h4>What is it?</h4>
<p>The plugin is to provide support to your users – the users those are taking product or services from you. So the plugin provides a manageable communication privately in between you and your that specific user only. Visit the ‘Installation’ tab for more details on how to use the plugin.</p>
<h4>Extend NanoSupport</h4>
<ul>
<li><a href="https://creativemarket.com/nanodesigns/3461090-NanoSupport-Knowledgebase-Search?ref=nswporg" rel="nofollow ugc"><strong>Knowledgebase Search</strong></a> — Search the Knowledgebase documents separately and suggest users from the Knowledgebase documents while submitting a new ticket.</li>
</ul>
<h4>Features</h4>
<ul>
<li>OnActivation setup</li>
<li>Smart templating for nice theme and third party plugins support</li>
<li>Smartly designed Support Center</li>
<li>Completely Private ticketing</li>
<li>Ticket submission with registration</li>
<li>Ticket submission with login (Beta Feature)</li>
<li>Rich Text editor for new ticket</li>
<li>Auto generate user account’s username on ticket submission (if chosen)</li>
<li>Auto generate user account’s password on ticket submission (if chosen)</li>
<li>Knowledgebase (optional)</li>
<li>Knowledgebase content categories</li>
<li>Copy ticket content into Knowledgebase document</li>
<li>Ticket departments</li>
<li>E-Commerce Support – Support to products of Easy Digital Downloads (EDD) and WooCommerce (WC)</li>
<li>Make agent from registered users</li>
<li>Assign ticket to an agent</li>
<li>Change ticket status (Pending, Open, Under Inspection, Solved)</li>
<li>Set support priority (Low, Medium, High, Critical)</li>
<li>Reply ticket from admin panel</li>
<li>Reply ticket from front end</li>
<li>ReOpen closed ticket</li>
<li>Internal Notes in-between support teams</li>
<li>Shortcode-enabled pages (installed on plugin activation, but modifiable)</li>
<li>Settings page (WP Settings API)</li>
<li>Support Seeker user role and privileges</li>
<li>Dashboard widget with current status in charts</li>
<li>Dashboard widget with recent activity</li>
<li>Dashboard widget with personal status for Agents in charts</li>
<li>Dashboard widget with necessary instruction and links for Support Seekers</li>
<li>Add ticket on behalf of other user (admin end)</li>
<li>Customizable HTML Email template</li>
<li>Email notification to admins on new ticket submission</li>
<li>Email notification to Support Seeker on account creation on ticket submission</li>
<li>Email notification to Support Seeker on ticket reply</li>
<li>Email notification to Support Agent on ticket reply</li>
<li>NanoSupport page-to-page navigation and page-wise notices (on demand)</li>
<li>Complete data deletion on uninstallation (if chosen)</li>
<li>100% Translation-ready and automatic translation enabled</li>
<li>Fully responsive and Mobile devices friendly</li>
<li>Clean and well commented and well documented code</li>
<li>A11y (web accessibility) compatible</li>
</ul>
<h4>E-Commerce Support</h4>
<p>To get E-Commerce Support, you will need either:</p>
<ul>
<li>WooCommerce (WC) v2.5+ – Tested up to v3.5.5, or</li>
<li>Easy Digital Downloads (EDD) v2.2+ – Tested up to v2.9.11</li>
</ul>
<h4>Contribute</h4>
<p>NanoSupport is an Open Source and GPL licensed Free plugin. Feel free to contribute.</p>
<ul>
<li><a href="https://github.com/nanodesigns/nanosupport" rel="nofollow ugc">Fork on Github</a></li>
<li><a href="https://github.com/nanodesigns/nanosupport/issues" rel="nofollow ugc">Report Bug</a></li>
<li><a href="https://github.com/nanodesigns/nanosupport/issues" rel="nofollow ugc">Get Support</a></li>
</ul>
<h4>Translation</h4>
<p>The plugin is completely translation-ready. You can find the <code>.pot</code> file under <code>i18n/languages/</code> if you want to translate in your own way. But you can translate it easily from here in <a href="https://translate.wordpress.org/projects/wp-plugins/nanosupport" rel="nofollow ugc"><strong>Translate NanoSupport</strong></a>.</p>
<p>Or, you can use software like <a href="https://poedit.net/download" rel="nofollow ugc">POEdit</a> (‘cross-platform) or <a href="http://www.eazypo.ca/" rel="nofollow ugc">EasyPO</a>, and using the plugins’ <code>.pot</code> file you can easily translate the plugin locally.</p>
<h4>Connect with NanoSupport team</h4>
<ul>
<li><a href="https://nanodesignsbd.com?ref=nanosupport" rel="nofollow ugc">Website</a></li>
<li><a href="https://twitter.com/nanodesigns/" rel="nofollow ugc">Twitter</a></li>
<li><a href="https://facebook.com/nanodesignsbd/" rel="nofollow ugc">Facebook</a></li>
<li><a href="https://www.linkedin.com/company/nanodesigns/" rel="nofollow ugc">LinkedIn</a></li>
</ul>


NanoSupport — Support Ticketing & Knowledgebase for WordPress

Excellent support / ticket system
Growing with new functions every week and great support from developer
Currently using it with no problems

Excelent

I was searching for easy Ticket system for Building FAQ (Knowledge base) because old Plugin FAQ Builder doesn't work properly.

This here works but I don#t see any connection to this Base. I mean I should have the possibility to publish answered question to the knowledge base but I find nothing for this.

So I am now searching further...

P.S. Also it takes away my sidebars.

P.S. But it is on the right way ;o) and its not clunky like many others

I see no connection to Knowledge base

Create a fully featured Support Center in your WordPress setup without any third party dependency, completely FREE. Get a built-in Knowledgebase too.

Help Desk WP vs NanoSupport — Support Ticketing & Knowledgebase for WordPress