<p>Help Desk and customer support.</p>
<p>In order to set up the Help Desk WP on your website please follow the steps below. First off you need to create a new page as your support portal page and then there is a shortcode that you should put on the page.</p>
<p>[helpdesk_support_portal]</p>
<p>The above shortcode will render the content of the helpdesk on your page. Another thing you should do is set your page as the support portal page in Help Desk WP settings.</p>
<p>In order to set that page navigate to WordPress -> Help Desk WP and at the top of the page open up the settings and then in the Portal Page tab you can select your page and save it.</p>
<p>Your support system is ready now. Your customers can open that page and submit their tickets.</p>
<p>The tickets will be shown in WordPress -> Help Desk WP and you can filter and answer them.</p>
<p>Watch the following video for more information.</p>
<p><iframe loading="lazy" title="Help Desk WP" width="750" height="422" src="https://www.youtube.com/embed/MqKqwe0fgqA?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<h4>Features</h4>
<ul>
<li>Unlimited Agents</li>
<li>Sorting And Filtering</li>
<li>Custom Category</li>
<li>Custom Type</li>
<li>Custom Priority</li>
<li>Custom Status</li>
<li>Email Notification</li>
<li>Customers Dashboard</li>
<li>Documentations</li>
</ul>


Help Desk WP

NickDuncan

CodeCabin_

Jarryd Long

SolaPlugins

<p>The easiest to use Help Desk & Support Ticket plugin. Create a support help desk quickly and easily with Sola Support Tickets.</p>
<h4>Features</h4>
<ul>
<li>Manage support tickets (pending, open, solved)</li>
<li>Adds a Submit Ticket page to your website</li>
<li>Receive email notifications for new support tickets</li>
<li>Receive email notifications for support ticket responses</li>
<li>One support agent</li>
<li>Priorities – Add priorities to your support tickets (low, high, urgent, critical)</li>
<li>Internal notes </li>
</ul>
<h4>Premium Add-on</h4>
<ul>
<li>Custom front-end help desk showing new, open and closed tickets</li>
<li>Multiple support agents</li>
<li>Support tickets can be made private or public</li>
<li>Add popular tickets to your help desk page</li>
<li>Macros (add predefined responses to your support tickets)</li>
<li>Assign tickets to other support agents</li>
<li>Allow guests to submit support tickets</li>
<li>Choose a default ticket status</li>
<li>Upload files to support tickets and responses (HTML 5)</li>
<li>Link your help desk to an email address and automatically create support tickets when emails are received</li>
<li>Themes for the front-end help desk page (coming soon)</li>
<li>Customize your help desk through the use of shortcodes</li>
<li>Enable CAPTCHA on your support ticket submission form</li>
<li>Departments</li>
<li>Get the <a href="http://solaplugins.com/plugins/sola-support-tickets-helpdesk-plugin/?utm_source=wordpress&utm_medium=click&utm_campaign=st_readme" rel="nofollow ugc">Sola Support Tickets Premium Version</a> for only $29.99</li>
</ul>
<h4>Translations</h4>
<p>Get a free copy of the Sola Support Tickets Premium version in exchange for translating our plugin!</p>
<ul>
<li>English (default)</li>
<li>German (Michael Schulz)</li>
<li>French (Raymond Radet) (Etienne Couturier)</li>
<li>Spanish (Io)</li>
<li>Dutch (Johan Omlo)</li>
<li>Italian</li>
<li>Croatian (Sanjin Barac)</li>
<li>Bengali (Mayeenul Islam)</li>
<li>Portuguese – Portugal (Miguel Madeira Rodrigues)</li>
<li>Danish (Kenneth Wagner)</li>
<li>Turkish (Cahit Cengizhan)</li>
</ul>


Sola Support Tickets

Create a support help desk and support ticket system in minutes with Sola Support Tickets.

Help Desk WP vs Sola Support Tickets