Help Desk and customer support.
In order to set up the Help Desk WP on your website please follow the steps below. First off you need to create a new page as your support portal page and then there is a shortcode that you should put on the page.
[helpdesk_support_portal]
The above shortcode will render the content of the helpdesk on your page. Another thing you should do is set your page as the support portal page in Help Desk WP settings.
In order to set that page navigate to WordPress -> Help Desk WP and at the top of the page open up the settings and then in the Portal Page tab you can select your page and save it.
Your support system is ready now. Your customers can open that page and submit their tickets.
The tickets will be shown in WordPress -> Help Desk WP and you can filter and answer them.
Watch the following video for more information.
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/MqKqwe0fgqA?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h4>Features</h4>
<ul>
<li>Unlimited Agents</li>
<li>Sorting And Filtering</li>
<li>Custom Category</li>
<li>Custom Type</li>
<li>Custom Priority</li>
<li>Custom Status</li>
<li>Email Notification</li>
<li>Customers Dashboard</li>
<li>Documentations</li>
</ul>

Help Desk WP

ThriveDesk

Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk

ThriveDesk is easy to set up and the features are excellent.

Best Support platform

I've been using ThriveDesk on my business site for about a month.
It's serving our purpose really well.

Good Luck to the amazing team.

Served my purpose pretty well.


This is a very convenient and functional live chat. It has easy integration with Woo. Thank you for the excellent service!)We recommend ThriveDesk 👍🏻


ThriveDesk is the best live chat we've ever used.


#Update - 10 Feb 2024Solved by #Parvez Akther-----The support team at ThriveDesk has proven to be utterly useless. Despite reaching out with issues, their responsiveness is nonexistent, and problem resolution is a distant hope. Unfortunately, the experience has been marred by a lack of effective communication and a failure to address concerns promptly. Even through email, where responsiveness should be a priority, their silence has been deafening. This type of customer service not only falls short of expectations but severely impacts the user experience. A support team is the backbone of any service, and ThriveDesk's failure in this regard undermines the trust and confidence users place in their platform. Improvement in responsiveness and issue resolution is not just a suggestion but a necessity for the betterment of user satisfaction and the overall reputation of ThriveDesk.


Thanks for valuable products

Add ThriveDesk AI Live Chat & Chatbot to your WordPress for free to answer customers' questions and provide excellent support.

Help Desk WP vs Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk