helplaneio

HelpLane Chat adds a powerful live chat widget to your WordPress site, enabling real-time customer support directly from your HelpLane dashboard.
Features:
<ul>
<li>Easy setup – just enter your Brand Token</li>
<li>Automatic user identification for logged-in users</li>
<li>WooCommerce integration – see customer order stats</li>
<li>No coding required</li>
<li>Lightweight and fast</li>
</ul>
For WooCommerce Stores:
When WooCommerce is active, the plugin automatically passes customer data to HelpLane: 
* Customer order count 
* Lifetime value (total spent) 
* Currency
This helps your support team provide better, more personalized assistance.
<h3>External services</h3>
This plugin connects to the HelpLane service to provide live chat functionality on your WordPress site.
Service Provider: HelpLane (helplane.io)
What data is sent and when:
<ul>
<li>The chat widget script is loaded from <code>chat.helplane.io</code> when any page on your site is viewed</li>
<li>When a visitor opens the chat widget, their messages are sent to HelpLane servers</li>
<li>For logged-in WordPress users, the following data is automatically sent to identify them:
<ul>
<li>User ID</li>
<li>Display name</li>
<li>Email address</li>
</ul>
</li>
<li>When WooCommerce is active, additional customer data may be sent:
<ul>
<li>Order count</li>
<li>Total lifetime value (amount spent)</li>
<li>Currency</li>
</ul>
</li>
</ul>
Service links:
<ul>
<li><a href="https://helplane.io" rel="nofollow ugc">HelpLane Website</a></li>
<li><a href="https://www.helplane.io/terms" rel="nofollow ugc">Terms of Service</a></li>
<li><a href="https://www.helplane.io/privacy-policy" rel="nofollow ugc">Privacy Policy</a></li>
</ul>

HelpLane Chat

Add HelpLane live chat widget to your WordPress site with automatic user identification.

paldesk

Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website. Connect multiple channels into a single dashboard, respond to all your messages from one place. Start capturing leads, solving tickets & selling more.
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/RKOOBRAWY38?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
INTEGRATIONS:
Built on-top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels.
<pre><code>• Email
• Facebook
• Twitter
• Android & iOS Apps
• Website
</code></pre>
Consolidate inbound inquiries from email, mobile apps and social networks so they can be answered from one convenient dashboard – or even from Slack!
Stop juggling multiple accounts, logins and open browser windows and never miss an opportunity to engage or answer your customers.
MAJOR FEATURES:
Paldesk is great for entrepreneurs and startups that are managing their first live chat channel, and scales easily to businesses with multiple chat operators in distinct teams or divisions.
Explore some of the essential features Paldesk has to offer, listed below.
• Multichat Support – Add multiple chats and install them on more than one website. 
• Working Hours – Add multiple chats and install them on more than one website. 
• Smart Chat Routing – Assign chats to the ideal agent. 
• Ticketing – Create, manage, respond and resolve tickets. 
• Predefined Answers – Respond to FAQ questions faster and get more done. 
• chat Customization – Customize your look and color of your website chat. 
• Notifications – Get notified via email when a new conversation arrives.
Compatible with Chrome, Firefox, Safari and Microsoft Edge.
EASY INSTALLATION
Paldesk – Live Chat & Helpdesk is easy to install and takes under 4 minutes to get up and running on WordPress.
Start your journey! Get chatting! Download the Paldesk plugin now and <a href="https://www.paldesk.com/registration-short?utm_source=wordpress.com&utm_medium=referral&utm_campaign=wordpress_plugin" rel="nofollow ugc">sign up here</a> for a free trial!
<h3>Override chat css Style</h3>
To override chat css, use class “.paldesk-chat” as parent class and “!important” for property values. Examples can be found in {plugin folder}/css/site/paldesk-chat-override.css.tpl

Paldesk –  Live Chat & Helpdesk

Powerful live chat & helpdesk plugin made for your WordPress website. Convert leads to sales & help customers in real time - it's free!

HelpLane Chat vs Paldesk – Live Chat & Helpdesk