RhapsodyPlugins

<h4>Reduce up to 97% of repetitive support questions and 70% of multichannel workload using one powerful WordPress plugin that unifies AI Chatbot, Live Chat, CRM, Appointments, Booking, and automation for Facebook, Instagram, and WhatsApp, along with lead capture and sales automation.</h4>
<p><strong><a href="https://helpmate.chat/?utm_source=wp_org&utm_medium=wp_readme&utm_campaign=free_user" rel="nofollow ugc">Helpmate – Live, Social & AI Chat with Built-in CRM</a></strong></p>
<p>Helpmate is a support automation plugin for WordPress that combines AI chatbot, live chat, CRM, appointments, booking, Facebook, Instagram, WhatsApp messaging, and automation tools in one system.</p>
<p>This AI chatbot for WordPress helps automate customer support, manage leads, handle live chat conversations, run booking and appointments, and centralize CRM data inside your WordPress dashboard.</p>
<p>If you need automation, AI chatbot, live chat, CRM, appointments and booking in one plugin, Helpmate replaces multiple tools.</p>
<p><span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/koFRmV9h5CQ?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span></p>
<h3>Key Features</h3>
<h4>Free Features</h4>
<ul>
<li>
<p><strong>Helpmate AI</strong><br />
–Knowledge Base(30 Data Sources)</p>
</li>
<li>
<p><strong>Automations</strong><br />
–Test Chatbot<br />
–Customization(Partial)<br />
–Promo Bar(1 Template)<br />
–Sales Notifications(1 Template)</p>
</li>
<li>
<p><strong>Inbox</strong><br />
–All Conversations(Partial)<br />
–Chatbot(200 Chat Credits)<br />
–Tickets</p>
</li>
<li>
<p><strong>CRM</strong><br />
–Contacts(50)<br />
–Notes<br />
–Order Management<br />
–Leads (Chat Widget Leads)</p>
</li>
<li>
<p><strong>Admin Hub</strong><br />
–Teams & Roles<br />
–Manage API Key<br />
–Analytics</p>
</li>
</ul>
<h4>Pro Features</h4>
<p>All Free Features + Below</p>
<ul>
<li>
<p><strong>Helpmate AI</strong><br />
–Knowledge Base(1k to 30k)</p>
</li>
<li>
<p><strong>Automations</strong><br />
–Auto DM & Comments<br />
–Order Status Tracking<br />
–Product Search by Image<br />
–Refund & Return in Chat Window<br />
–Email Campaigns<br />
–Lead Capture<br />
–Coupon Delivery<br />
–Proactive Sales<br />
–Email Sequences<br />
–Abandoned Cart Recovery</p>
</li>
<li>
<p><strong>Inbox</strong><br />
–All Conversations<br />
–Chatbot, Unlimited Chat Credits With Own API Key<br />
–Live Chat<br />
–Social Messages<br />
–Comments on Social Media</p>
</li>
<li>
<p><strong>Channels</strong><br />
–Facebook Messages<br />
–Facebook Comments<br />
–Instagram Messages<br />
–Instagram Comments<br />
–WhatsApp<br />
–Live Chat<br />
–Contacts(Unlimited)<br />
–Appointments & Bookings<br />
–Segments<br />
–Custom Fields<br />
–Tasks<br />
–Email Templates</p>
</li>
</ul>
<p><strong><a href="https://helpmate.chat/features/?utm_source=wp_org&utm_medium=wp_readme&utm_campaign=free_user" rel="nofollow ugc">Helpmate All Features</a></strong></p>
<p>= Helpmate’s Features 👇=</p>
<p>Here’s a straightforward look at what Helpmate can do for your WordPress business.</p>
<h4>⚙ Support Automation System</h4>
<p>Helpmate is a support automation plugin for WordPress designed to automate repetitive customer support tasks and reduce manual workload. The support automation system helps businesses manage conversations, automate responses, and improve efficiency inside the WordPress dashboard.</p>
<p>Helpmate is built for automation:</p>
<ul>
<li>Support automation workflows</li>
<li>Auto DM and auto comment replies</li>
<li>Email campaigns</li>
<li>Email sequences</li>
<li>Lead capture automation</li>
<li>Coupon delivery automation</li>
<li>Proactive sales automation</li>
<li>Abandoned cart recovery automation</li>
<li>Sales notification popups</li>
<li>Promo bar announcements</li>
</ul>
<p>Automation helps increase engagement, leads and sales without manual effort.</p>
<h4>🤖 AI Chatbot for WordPress</h4>
<p>Helpmate includes an AI chatbot for WordPress that automatically responds to customer inquiries and support questions. This WordPress chatbot uses knowledge base training and customizable behavior settings to deliver accurate responses.</p>
<p>Helpmate AI chatbot helps automate customer support and engagement:</p>
<ul>
<li>AI chatbot trained with knowledge base</li>
<li>Custom chatbot tone and language</li>
<li>Test chatbot before going live</li>
<li>Behavior and appearance controls</li>
<li>Product search by image</li>
<li>Order status tracking</li>
<li>Refund and return in chat window</li>
</ul>
<p>This AI chatbot reduces manual support work and improves response speed.</p>
<h4>💬 Live Chat & Omnichannel Inbox</h4>
<p>Helpmate provides a live chat plugin for WordPress with a centralized omnichannel inbox. The live chat system allows businesses to manage all conversations from one dashboard.</p>
<p>Helpmate includes a complete live chat and messaging system:</p>
<ul>
<li>Live chat for WordPress</li>
<li>AI chatbot conversations</li>
<li>Support tickets</li>
<li>Social messages from Facebook, Instagram and WhatsApp</li>
<li>Comments management</li>
<li>Archived conversations</li>
<li>All conversations in one inbox</li>
</ul>
<p>This live chat plugin centralizes customer support and messaging.</p>
<h4>📱 Channels Supported</h4>
<p>Helpmate supports multiple communication channels to unify customer support automation.</p>
<p>Connect multiple channels:</p>
<ul>
<li>Facebook Messenger</li>
<li>Facebook Comments</li>
<li>Instagram DM</li>
<li>Instagram Comments</li>
<li>WhatsApp</li>
<li>Live Chat widget</li>
</ul>
<p>Manage all communication inside WordPress.</p>
<h4>🧠 Built-in CRM for WordPress</h4>
<p>Helpmate includes a built-in CRM for WordPress that helps manage contacts, leads, and customer data directly inside the WordPress admin panel.</p>
<p>Helpmate includes a full CRM system:</p>
<ul>
<li>Contacts management</li>
<li>Notes and activity logs</li>
<li>Order management</li>
<li>Leads from social and chat widget</li>
<li>Appointments and bookings</li>
<li>Segments</li>
<li>Custom fields</li>
<li>Tasks</li>
<li>Email templates</li>
</ul>
<p>This CRM helps organize customers, leads, appointments and support data in one place.</p>
<h4>📅 Appointments & Booking System</h4>
<p>Helpmate includes an appointments and booking system for WordPress that integrates with live chat, CRM, and automation tools.</p>
<p>Helpmate supports appointments and booking management:</p>
<ul>
<li>Create appointments</li>
<li>Manage bookings</li>
<li>Automate reminders</li>
<li>Sync with CRM contacts</li>
</ul>
<p>The appointment booking system works alongside AI chatbot and support automation to streamline scheduling and customer communication.</p>
<h4>🏢 Admin Hub & Team Management</h4>
<p>Helpmate includes an admin hub for managing support automation, AI chatbot, live chat, CRM, and booking features from one dashboard.</p>
<p>Admin features:<br />
* Teams and roles<br />
* Analytics dashboard<br />
* Manage modules</p>
<p>Control support automation, AI chatbot, CRM and live chat from one admin hub.</p>
<h4>🚀 Why Choose Helpmate?</h4>
<ul>
<li>Support automation for WordPress</li>
<li>AI chatbot with knowledge base</li>
<li>Live chat and Facebook, Instagram, WhatsApp messaging</li>
<li>Built-in CRM</li>
<li>Email campaigns</li>
<li>Email sequences</li>
<li>Appointments and booking system</li>
<li>Lead capture and sales automation</li>
<li>Abandoned cart recovery</li>
<li>Omnichannel inbox</li>
</ul>
<p>One plugin. Complete support automation system.</p>
<p><strong><a href="https://rhapsodyplugins.com/helpmate-pricing/?utm_source=wp_org&utm_medium=wp_readme&utm_campaign=free_user&#free-vs-pro" rel="nofollow ugc">Check All Free and Pro Features</a></strong></p>
<h3>Installation Requirements</h3>
<h4>Minimum Requirements</h4>
<ul>
<li>WordPress 5.8 or higher</li>
<li>WooCommerce 6.0 or higher</li>
<li>PHP 7.4 or higher</li>
<li>MySQL 5.7+ or MariaDB equivalent</li>
</ul>
<h4>Recommended Requirements</h4>
<ul>
<li>WordPress 6.2+</li>
<li>PHP 8.0+</li>
<li>WooCommerce 7.5+</li>
</ul>
<h3>Installation Process</h3>
<ol>
<li>Upload the plugin folder to the <code>/wp-content/plugins/</code> directory, or install via WordPress admin.</li>
<li>Activate the plugin through the “Plugins” menu.</li>
<li>Go to “Helpmate” in the sidebar and configure your chatbot.</li>
<li>Add FAQs, link products, and customize chatbot responses.</li>
<li>Done! Your smart AI assistant is live.</li>
</ol>
<h3>Version Update Logs</h3>
<h4>2.0.2 – 2025-03-11</h4>
<ul>
<li>Added: Top bar shows “Chat Credits: Unlimited” with infinity icon when own OpenAI API key is set.</li>
<li>Added: Users can delete their own OpenAI API key from Manage API page.</li>
<li>Added: Manage API page displays first/last 4 characters of saved API key with sk-proj hint for identification.</li>
<li>Added: Clear guidance for own OpenAI key: where to get key (API keys link), add credit/balance (billing link), and clarification that it is not ChatGPT Plus subscription.</li>
<li>Added: Sync Credits button now visible for all users on Manage API page (previously Pro only).</li>
<li>Update: Improved readability of OpenAI key info box text on Setup Step 2.</li>
</ul>
<h4>2.0.1 – 2025-02-27</h4>
<ul>
<li>Fixed: Auto focus on the chat input while chat widget is closed issue.</li>
<li>Fixed: Sales notifications close icon not clickable on some devices.</li>
</ul>
<h4>2.0.0 – 2026-02-22</h4>
<ul>
<li>Added: Completely redesigned admin sidebar with icon bar and submenu panel navigation.</li>
<li>Added: Mobile-responsive sidebar with sheet-based navigation.</li>
<li>Added: Notification bell in top bar with unread notification counts.</li>
<li>Added: Browser tab title sync for unread notification count.</li>
<li>Added: 3-step setup wizard (API Key, OpenAI (Pro), Data Training) for first-time users.</li>
<li>Added: Getting started checklist on Dashboard with step-by-step onboarding.</li>
<li>Added: Free vs Pro comparison table on Dashboard.</li>
<li>Added: Contacts management page (50 contacts free, unlimited in Pro).</li>
<li>Added: Contact details page with Overview, Emails, Tasks, Notes, Conversations, Orders, and Tickets tabs.</li>
<li>Added: Contact details tabs for Abandoned Carts, and Schedules. (Pro)</li>
<li>Added: Leads management page with notification badge for new leads.</li>
<li>Added: Notes system on contacts.</li>
<li>Added: WooCommerce order management linked to contacts.</li>
<li>Added: WooCommerce order metabox showing CRM contact info.</li>
<li>Added: Appointments and Bookings management. (Pro)</li>
<li>Added: Segments with condition builder for contact filtering. (Pro)</li>
<li>Added: Custom Fields for contacts and tasks. (Pro)</li>
<li>Added: Tasks management with Kanban board and list view. (Pro)</li>
<li>Added: Email Templates with template editor and library. (Pro)</li>
<li>Added: Email Campaigns with bulk sending. (Pro)</li>
<li>Added: Email Sequences for automated follow-up flows. (Pro)</li>
<li>Added: Failed emails tracking sheet. (Pro)</li>
<li>Added: Smart Scheduling module with schedules and settings. (Pro)</li>
<li>Added: CRM Analytics with reports for Contacts, Leads, Emails, Tasks, Tickets, and Team Performance. (Pro)</li>
<li>Added: Unified All Conversations inbox replacing the old Activity page.</li>
<li>Added: Chatbot conversations tab (200 chat credits free, unlimited with own API key in Pro).</li>
<li>Added: Tickets tab in inbox.</li>
<li>Added: Archived conversations tab.</li>
<li>Added: Live Chat inbox tab with real-time messaging. (Pro)</li>
<li>Added: Social Messages inbox tab. (Pro)</li>
<li>Added: Comments inbox tab for social media comments. (Pro)</li>
<li>Added: Automations organized into Support, Sales, Marketing, and Conversion groups.</li>
<li>Added: Lead Capture automation page.</li>
<li>Added: Promo Bar moved under Conversion Automation (1 free template).</li>
<li>Added: Sales Notifications moved under Conversion Automation (1 free template).</li>
<li>Added: Chatbot sub-group under Support Automation with Test Chatbot, Customization, and module settings.</li>
<li>Added: Auto DM and Comments automation for social platforms. (Pro)</li>
<li>Added: Email Campaigns automation. (Pro)</li>
<li>Added: Coupon Delivery automation. (Pro)</li>
<li>Added: Proactive Sales automation. (Pro)</li>
<li>Added: Email Sequences automation. (Pro)</li>
<li>Added: Facebook Messages and Comments integration. (Pro)</li>
<li>Added: Instagram Messages and Comments integration. (Pro)</li>
<li>Added: WhatsApp integration. (Pro)</li>
<li>Added: Live Chat channel settings. (Pro)</li>
<li>Added: Social lead campaign components. (Pro)</li>
<li>Added: Teams and Roles management with 5 predefined roles (Admin, Manager, Live Chat Agent, Salesperson, Marketer).</li>
<li>Added: Role-based permission system across all pages.</li>
<li>Added: Modules management page for toggling features on and off.</li>
<li>Added: Analytics page moved under Admin Hub.</li>
<li>Added: Chat review and feedback form in the public chat widget.</li>
<li>Added: Business hours support for the chat widget.</li>
<li>Added: Improved test chatbot with launcher preview mode.</li>
<li>Added: Behavior settings for chatbot (tone, language).</li>
<li>Added: Post and page meta box for training KB directly from the WordPress editor.</li>
<li>Added: Appointment booking form in public widget. (Pro)</li>
<li>Added: Public scheduling page with form template. (Pro)</li>
<li>Added: Email unsubscribe page. (Pro)</li>
<li>Added: In-app notifications system.</li>
<li>Added: Notification badges on Inbox and CRM sidebar sections.</li>
<li>Added: Per-type notification counts (leads, appointments, tasks etc).</li>
<li>Added: Realtime updates system.</li>
<li>Added: Permissions module with granular access control.</li>
<li>Added: Social message processor for multi-platform handling. (Pro)</li>
<li>Update: Improved AI reasoning capabilities.</li>
<li>Update: Data source tabs (File, Post, Products, QnA, Text, URL) improved.</li>
<li>Update: Chat response generator improved.</li>
<li>Update: Improved chat message bubbles and formatting.</li>
<li>Update: Updated product carousel component.</li>
<li>Update: Rich text editor toolbar expanded (code view, image insertion).</li>
<li>Update: Improved chat conversion system message.</li>
<li>Removed: Old flat sidebar navigation (replaced by icon bar and submenu panel).</li>
<li>Removed: Old Activity page (replaced by Inbox).</li>
<li>Removed: Old ActivateApi page (replaced by Setup Wizard).</li>
<li>Removed: Old Dashboard page (replaced by Control Center Dashboard).</li>
<li>Removed: Old Analytics page (replaced by Control Center Analytics).</li>
<li>Removed: Old Modules page (replaced by Automations structure).</li>
</ul>
<h4>1.1.6 – 2025-11-29</h4>
<ul>
<li>Added: Test chatbot feature with instructions.</li>
<li>Added: Instructions added for training chatbot.</li>
<li>Update: Improved chat conversion system message.</li>
</ul>
<h4>1.1.5 – 2025-11-23</h4>
<ul>
<li>Fixed: Bulk train datetime and progress issues fixed.</li>
<li>Update: App center sidebar menu highlighted.</li>
</ul>
<h4>1.1.4 – 2025-11-05</h4>
<ul>
<li>Fixed: Hotfix for react build issue.</li>
</ul>
<h4>1.1.3 – 2025-11-03</h4>
<ul>
<li>Added: Feedback form on plugin deactivation.</li>
<li>Fixed: Admin page loading issues on some pages.</li>
</ul>
<h4>1.1.2 – 2025-10-30</h4>
<ul>
<li>Fixed: Content train for website without title issue fixed.</li>
<li>Fixed: Sales notification, human handover and refund return css issues fixed.</li>
<li>Update: Dashboard button alignment.</li>
</ul>
<h4>1.1.1 – 2025-10-26</h4>
<ul>
<li>Update: Edit website information textarea is replace with a rich text editor.</li>
<li>Fixed: Train data issue.</li>
</ul>
<h4>1.1.0 – 2025-10-16</h4>
<ul>
<li>Added: Dashboard page</li>
<li>Added: Simplified consent on api key creation page</li>
<li>Added: PDF, excel and docs files support in data sources</li>
<li>Added: Abandoned cart scheduling follow up emails</li>
<li>Added: Display of credits usage in manage api key page</li>
<li>Removed: Start here tab from data sources</li>
<li>Fixed: Style conflicts from chatbot widget css with the website styles.</li>
</ul>
<h4>1.0.0 – 2025-10-05</h4>
<ul>
<li>New: Initial release</li>
</ul>


Helpmate – Support Automation, AI Chatbot, Live Chat, Social Automation, Booking & CRM Solution

Reduce 97% of support queries and 70% of workload with AI Chatbot, Live Chat, CRM, Booking and WhatsApp automation.

ThriveDesk

<p><span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/8aN5UWMOdjg?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span></p>
<p>ThriveDesk – Customer Support Help Desk for WordPress & WooCommerce</p>
<p><strong>The ridiculously simple, and remarkably productive, customer support software for WordPress — a complete help desk with shared inbox, ticketing system, live chat, and AI customer support, built for WooCommerce and ecommerce businesses.</strong></p>
<p>Manage all customer conversations in one place. Reply to emails, answer live chats, open and resolve support tickets, and handle WooCommerce order requests — all from ThriveDesk, without ever leaving your dashboard. ThriveDesk is customer support software for WordPress that connects directly to your WooCommerce store so your agents can view order history, check shipping status, issue refunds, and manage subscriptions from inside every support ticket. No extra plugins. No tab switching. No compromises.</p>
<p>Trusted by 2,000+ startups and growing businesses worldwide.</p>
<p><a href="https://www.thrivedesk.com" rel="nofollow ugc">Start your 7-day free trial — no credit card required.</a></p>
<h3>Why WordPress and WooCommerce Businesses Choose ThriveDesk</h3>
<p>Most help desk tools are built for generic SaaS companies and bolted onto WordPress as an afterthought. ThriveDesk is different. We built native WooCommerce and WordPress support from day one — because your ecommerce customers don’t wait for tab-switching, and your agents shouldn’t have to either.</p>
<p>When a customer emails asking “where is my order?”, your agent gets the full picture: order details, tracking status, payment method, subscription tier, and purchase history — all inside the ticket view. No toggling back to WooCommerce admin. No copy-pasting order IDs. Just context, instantly.</p>
<p>But ThriveDesk isn’t only a WooCommerce help desk. It’s complete customer support software for WordPress — with a shared inbox, WordPress ticketing system, live chat, AI customer support, self-service knowledge base, workflow automation, team reporting, and mobile apps. Everything you need to run a professional ecommerce support operation, without the enterprise price tag.</p>
<h3>WooCommerce Support, Done Right</h3>
<h3>Built-In, Not Bolted On</h3>
<p>ThriveDesk’s WooCommerce integration was built by our own engineers — not assembled from third-party connectors. That means it’s fast, reliable, and deeply embedded into how your support workflow actually operates. Combine it with AI customer support, a full WordPress ticketing system, and a WooCommerce help desk that actually understands ecommerce — and you have everything in one place.</p>
<p><span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/lmajbvfY_GQ?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span></p>
<p><strong>What your agents can do from inside every support ticket:</strong></p>
<ul>
<li><strong>View complete order history</strong> — every order the customer has placed, at a glance</li>
<li><strong>Check real-time shipping status</strong> — no need to open a tracking link separately</li>
<li><strong>Cancel or refund orders</strong> — process refunds without switching to WooCommerce admin</li>
<li><strong>Add, edit, or remove order items</strong> — modify orders directly from the ticket view</li>
<li><strong>Manage subscriptions</strong> — add, modify, or cancel subscription plans on the spot</li>
<li><strong>View customer lifetime value</strong> — understand who you’re talking to before you reply</li>
</ul>
<p>No data is stored on ThriveDesk servers. Everything syncs via API in real-time, cached locally for speed. Your customer data stays yours.</p>
<h3>WooCommerce My Account — Embedded Support Portal</h3>
<p>With ThriveDesk’s <strong>WPPortal</strong>, you can embed a full customer support portal directly on your WooCommerce My Account page. Your customers can view their tickets, read your knowledge base, and start new support conversations — all without leaving your store. No external links. No confusion. Just seamless support integrated into the shopping experience they already know.</p>
<h3>Granular Agent Permissions</h3>
<p>Not every agent needs access to every order action. ThriveDesk gives you granular permission controls — decide exactly which agents can issue refunds, cancel orders, or modify subscriptions. Protect your operations while empowering your team.</p>
<h3>Works with WooCommerce Subscriptions</h3>
<p>Running a subscription business? ThriveDesk handles subscription management natively. Your agents can view subscription status, upcoming billing dates, plan details, and modify or cancel subscriptions — all from the ticket. Customer asks to pause their subscription? Done, in seconds, without leaving the conversation.</p>
<h3>A Complete Helpdesk — Not Just a WooCommerce Plugin</h3>
<p>ThriveDesk gives you everything a modern support team needs, built into one clean, fast, and affordable platform.</p>
<h3>Shared Inbox & Ticketing System — Your Team’s Command Center</h3>
<p>Stop losing customer emails in personal inboxes. ThriveDesk’s shared inbox for WordPress consolidates all your support channels — email, live chat, and more — into one unified support ticket system where your entire team can collaborate. Every customer message becomes a trackable support ticket. Nothing falls through the cracks.</p>
<p><strong>Key capabilities:</strong></p>
<ul>
<li><strong>Collision detection</strong> — prevents two agents from replying to the same ticket at once</li>
<li><strong>@Mentions</strong> — loop teammates into a conversation instantly</li>
<li><strong>Private Notes</strong> — internal team discussion inside a ticket, invisible to the customer</li>
<li><strong>Canned Responses</strong> — save and reuse your best replies; syncs in real-time across all agents</li>
<li><strong>Tags and Labels</strong> — categorize tickets for routing, reporting, and pattern-spotting</li>
<li><strong>Custom Fields</strong> — capture structured data per ticket: dropdown, text, toggle, and more</li>
<li><strong>Snooze Conversations</strong> — natural language scheduling: “follow up in 2 hours”, “tomorrow at 3pm”</li>
<li><strong>Schedule Reply</strong> — write your reply now, deliver it at the right moment</li>
<li><strong>Undo Send</strong> — 5–30 second configurable delay to catch mistakes before they reach customers</li>
<li><strong>Split Conversations</strong> — cleanly separate when one ticket becomes two distinct issues</li>
<li><strong>Merge and Bulk Actions</strong> — handle multiple tickets at once; merge duplicates with two clicks</li>
</ul>
<p>Every inbox can be configured independently — separate your sales email from your support email, your billing from your technical queue, without ever losing context.</p>
<h3>Live Chat — Real-Time Support on Your WordPress Site</h3>
<p>ThriveDesk’s live chat widget installs on any WordPress site or WooCommerce store in minutes. No coding required.</p>
<p><strong>What makes it different:</strong></p>
<ul>
<li>Multiple agents can assist one customer simultaneously — no more customers waiting for the “right” person</li>
<li>Shareable chat links — hand off a live conversation to a specialist without starting over</li>
<li>Contact form with custom fields — capture exactly the information you need before the conversation starts</li>
<li>Audio notifications — agents never miss an incoming chat</li>
<li>Firebase-powered push notifications — reliable delivery even across multiple agents</li>
<li>Mobile-responsive — works perfectly for customers on any device</li>
<li>RGB launcher animation — subtle, customizable attention cue for your widget button</li>
<li>Drag-and-drop file attachments — customers can share screenshots directly in chat</li>
</ul>
<p>Your agents see the full conversation history, customer contact details, and (for WooCommerce stores) the customer’s order history — right inside the chat panel.</p>
<h3>Knowledge Base — Self-Service Support That Actually Works</h3>
<p>Reduce your support ticket volume by up to 70% with a well-built self-service knowledge base. ThriveDesk’s knowledge base is fast to build, easy to maintain, and designed to help customers find answers before they email you.</p>
<p><strong>What you can do:</strong></p>
<ul>
<li>Build a branded public help center with a custom domain</li>
<li>Create internal documentation for your team</li>
<li>Embed help content directly in your live chat widget (in-app help)</li>
<li>Publish <strong>WPPortal</strong> — a full help center embedded inside any WordPress page</li>
</ul>
<p><strong>The editor is built for speed:</strong><br />
– Context-aware AI editing — generate documentation 3x faster<br />
– Toggle blocks — collapsible sections for clean, scannable articles<br />
– Stepper blocks — numbered step-by-step instructions for tutorials and walkthroughs<br />
– Media manager — add images and videos to any article<br />
– Drag-and-drop article ordering and sub-folder category structure<br />
– Article autosaving with version history — never lose a draft</p>
<p><strong>AI-powered search</strong> understands intent, not just keywords. A customer searching “I can’t log in” finds your password reset article even if it’s titled “Account Access.” Shareable search result links let your agents point customers to specific answers.</p>
<p>Dark mode, SEO-friendly URLs, and a full CRUD API for developers who need to pull content programmatically.</p>
<h3>AI Customer Support — Powered by Data, Grounded in Honesty</h3>
<p>ThriveDesk’s AI assistant, <strong>NEO</strong>, is trained on your own knowledge base, uploaded documents, website content, and Q&A pairs. It handles repetitive questions automatically so your team can focus on conversations that need a human touch.</p>
<p><strong>NEO can:</strong><br />
– Auto-reply to customer queries without agent intervention<br />
– Suggest draft replies for agents to review and send<br />
– Classify incoming tickets by tag and priority automatically<br />
– Hand off smoothly to a human agent with full conversation context preserved<br />
– Be trained progressively — add new knowledge sources and they take effect instantly</p>
<p><strong>AI Copilot</strong> assists your human agents in real-time:<br />
– Instant ticket summarization — catch up on a long thread in seconds<br />
– “Generate AI Draft” — AI writes a full reply based on conversation history and context<br />
– Proactive suggestions — Copilot flags actions and drafts without being prompted</p>
<p>We’re honest about what AI can and can’t do. In the first months, realistic AI resolution rates sit between 20–45%. Fully trained, ThriveDesk AI can handle up to 90% of first-tier support requests. But “deflected by AI” is not the same as “resolved by AI.” We’ll never tell you AI replaces human judgment — it amplifies it.</p>
<p><strong>“Powered By AI, Support By Human.”</strong> That’s the right balance.</p>
<h3>Automation — Stop Doing Work That Should Happen Automatically</h3>
<p>ThriveDesk’s workflow automation lets you define rules that handle routine operations without any manual effort. No code. Just simple if/then logic. Especially powerful for ecommerce support — where order status emails, refund requests, and shipping queries follow predictable patterns that should never need manual triage.</p>
<p><strong>What you can automate:</strong></p>
<ul>
<li><strong>Routing</strong> — route tickets to the right team based on subject, content, or custom field values</li>
<li><strong>Tagging</strong> — auto-tag “refund”, “billing”, “shipping” based on keywords</li>
<li><strong>Assignment</strong> — round-robin or rule-based agent assignment</li>
<li><strong>Escalation</strong> — flag tickets with no reply after a set time</li>
<li><strong>Notifications</strong> — alert a senior agent when a high-value customer writes in</li>
<li><strong>SLA management</strong> — set and enforce response time targets by ticket type</li>
</ul>
<p><strong>Real examples teams use:</strong><br />
1. Subject contains “refund” <span aria-hidden="true" class="wp-exclude-emoji">→</span> tag as Billing <span aria-hidden="true" class="wp-exclude-emoji">→</span> assign to Billing team<br />
2. Customer email matches VIP list <span aria-hidden="true" class="wp-exclude-emoji">→</span> add private note <span aria-hidden="true" class="wp-exclude-emoji">→</span> assign to senior agent<br />
3. No agent reply in 4 hours <span aria-hidden="true" class="wp-exclude-emoji">→</span> tag as Urgent <span aria-hidden="true" class="wp-exclude-emoji">→</span> notify team lead<br />
4. Contact form dropdown = “Subscription” <span aria-hidden="true" class="wp-exclude-emoji">→</span> route to Subscription team automatically<br />
5. Order status email detected <span aria-hidden="true" class="wp-exclude-emoji">→</span> tag <span aria-hidden="true" class="wp-exclude-emoji">→</span> move to Order Updates folder</p>
<p>Automation runs silently in the background, reducing manual triage work and ensuring nothing slips through.</p>
<h3>Reporting — Know How Your Team Is Actually Performing</h3>
<p>Make decisions based on data, not gut feeling. ThriveDesk’s reporting dashboards give you a clear view of support operations across every dimension.</p>
<p><strong>Four dashboards, four perspectives:</strong></p>
<ul>
<li><strong>Conversations Dashboard</strong> — ticket volume, open vs. closed, trends over time</li>
<li><strong>Happiness Dashboard</strong> — CSAT scores and satisfaction trend analysis</li>
<li><strong>Leaderboard Dashboard</strong> — individual agent performance, response times, resolution rates</li>
<li><strong>Company Performance Dashboard</strong> — team benchmarks measured against your own goals</li>
</ul>
<p>Track average turnaround time, resolution rates, customer satisfaction scores, and volume trends across any date range. Your CSAT score is shareable — display it as a badge on your website to build trust with prospective customers.</p>
<h3>SmartApp — Connect Any Data Source to Your Helpdesk</h3>
<p>Every business has unique internal data. ThriveDesk’s <strong>SmartApp</strong> is a no-code drag-and-drop app builder that lets you connect external APIs and surface any customer data — CRM records, subscription status, product usage metrics, billing history — directly inside a support ticket.</p>
<p>No more switching between your helpdesk and your backend dashboards. Build a custom app once, and your agents always have the context they need.</p>
<h3>Mobile Apps — Support from Anywhere</h3>
<p><strong>iOS App (v2.0):</strong><br />
– Redesigned conversations list for fast ticket triage<br />
– Floating Quick Action Bar — assign, change status, add tags, or reply in one tap<br />
– Full conversation history visible while composing a reply</p>
<p><strong>Android App:</strong><br />
– View, reply, and forward tickets<br />
– @Mention colleagues in internal notes<br />
– Swipe actions for fast ticket management<br />
– Live chat support<br />
– Dark mode<br />
– Real-time WebSocket updates — always in sync with your desktop</p>
<h3>Integrations Built for the WordPress Ecosystem</h3>
<p>ThriveDesk connects with the tools WordPress and WooCommerce businesses already use:</p>
<h3>E-Commerce & Payments</h3>
<p>  Integration<br />
  What it does in ThriveDesk</p>
<p>  <strong>WooCommerce</strong><br />
  Orders, refunds, subscriptions, customer history — all inside tickets</p>
<p>  <strong>Easy Digital Downloads (EDD)</strong><br />
  Digital product purchase history in every ticket</p>
<p>  <strong>SureCart</strong><br />
  All-in-one digital product platform data</p>
<p>  <strong>Freemius</strong><br />
  Real-time customer and license data</p>
<p>  <strong>Stripe</strong><br />
  Customer billing details and transaction history</p>
<p>  <strong>Paddle</strong><br />
  Subscription status, billing dates, payment methods</p>
<h3>Developer Integrations</h3>
<p>  Integration<br />
  What it does</p>
<p>  <strong>API & Webhooks</strong><br />
  Build custom integrations (Plus plan and above)</p>
<p>  <strong>SmartApp</strong><br />
  Connect any external API via drag-and-drop — no code</p>
<p>  <strong>GitHub</strong><br />
  Display repo names, issue titles, and status inside tickets</p>
<p>  <strong>WordPress Forms</strong><br />
  Compatible with any WordPress form builder for ticket creation</p>
<h3>The WordPress Plugin — Lightweight, Fast, GDPR-Ready</h3>
<p>The ThriveDesk WordPress plugin is built to be light. No extra database queries. No impact on your site’s loading speed. No coding required to set up.</p>
<p><strong>What the plugin includes:</strong></p>
<ul>
<li><strong>WPPortal</strong> — embed your full help center (tickets + knowledge base) on any WordPress page or WooCommerce My Account page with a single shortcode</li>
<li><strong>Live chat widget</strong> — add ThriveDesk live chat to your site in minutes</li>
<li><strong>Form builder compatibility</strong> — connect any existing WordPress contact form to create support tickets automatically</li>
<li><strong>GDPR-compliant</strong> — nonce verification and secure form handling built in</li>
<li><strong>Auto-cache clearing</strong> — plugin settings updates clear the cache automatically</li>
</ul>
<p>Works with any WordPress theme. No page builder required.</p>
<h3>Free Migration — Switching Is Painless</h3>
<p>Already on Zendesk or Help Scout? Move to ThriveDesk at no cost.</p>
<ul>
<li><strong>From Zendesk:</strong> Complete migration — all conversations, contacts, and history preserved</li>
<li><strong>From Help Scout:</strong> Full 1:1 migration — conversations, contacts, history, and conditions matched</li>
</ul>
<p>Both migrations are included free. Zero data loss guaranteed. Our team handles it.</p>
<h3>What ThriveDesk Customers Say</h3>
<blockquote>
<p><em>“Many businesses live under the impression that only renowned companies offer premium services. This is not always the case. After some digging, we found ThriveDesk. It has been a game changer for us since then.”</em><br />
  — Mohammad Zannatun Nime, Support Executive, <strong>Themesgrove</strong><br />
  (Switched from Help Scout. Saved $4,200 per year.)</p>
<p><em>“User classification data became vital for us. We needed to serve our premium customers first to keep our business running. ThriveDesk made that possible.”</em><br />
  — Mehedi Hasan, CEO, <strong>Themefisher</strong><br />
  (Switched from Zendesk. Increased sales by enabling premium customer prioritization.)</p>
</blockquote>
<h3>Privacy and Security</h3>
<ul>
<li>GDPR-compliant plugin architecture</li>
<li>Nonce verification for all form submissions</li>
<li>No WooCommerce customer data stored on ThriveDesk servers</li>
<li>99.95% platform uptime</li>
<li>No third-party data brokers or advertising trackers</li>
</ul>


Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk

ThriveDesk is easy to set up and the features are excellent.

Best Support platform

I've been using ThriveDesk on my business site for about a month.
It's serving our purpose really well.

Good Luck to the amazing team.

Served my purpose pretty well.


This is a very convenient and functional live chat. It has easy integration with Woo. Thank you for the excellent service!)We recommend ThriveDesk 👍🏻


ThriveDesk is the best live chat we've ever used.


#Update - 10 Feb 2024Solved by #Parvez Akther-----The support team at ThriveDesk has proven to be utterly useless. Despite reaching out with issues, their responsiveness is nonexistent, and problem resolution is a distant hope. Unfortunately, the experience has been marred by a lack of effective communication and a failure to address concerns promptly. Even through email, where responsiveness should be a priority, their silence has been deafening. This type of customer service not only falls short of expectations but severely impacts the user experience. A support team is the backbone of any service, and ThriveDesk's failure in this regard undermines the trust and confidence users place in their platform. Improvement in responsiveness and issue resolution is not just a suggestion but a necessity for the betterment of user satisfaction and the overall reputation of ThriveDesk.


Thanks for valuable products

Add ThriveDesk AI Live Chat & Chatbot to your WordPress for free to answer customers' questions and provide excellent support.

Helpmate – Support Automation, AI Chatbot, Live Chat, Social Automation, Booking & CRM Solution vs Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk