Galen Gidman

<p>HelpPress is a powerful and easy-to-use WordPress knowledge base plugin. No complicated configuration, templating, or code updates. Just install and you immediately have a fully-functional self-help system for your customers.</p>
<h4>Features</h4>
<ul>
<li><strong>Theme Compatible</strong>: Compatible with almost any theme right out of the box. No templating required.</li>
<li><strong>Responsive Design</strong>: Works on almost any device or screen size your customers may be using.</li>
<li><strong>Live Search Results</strong>: Suggests relevant articles to your users live as they enter search terms.</li>
<li><strong>Customizable URLs</strong>: Customize the URL slugs for all the major sections of your knowledge base.</li>
<li><strong>Easy Content Organization</strong>: Organize knowledge base articles by category, tag, and post format.</li>
<li><strong>Breadcrumb</strong>: Includes a built-in breadcrumb to help your users keep track of where they are.</li>
<li><strong>Custom Templates</strong>: Override default templates with your own to better match your site.</li>
<li><strong>Extendable</strong>: Includes dozens of actions and filters to allow for ultimate customization.</li>
<li><strong>Lightweight</strong>: Coded with performance as a priority so it won’t slow down your site.</li>
</ul>


HelpPress Knowledge Base

A WordPress knowledge base plugin compatible with almost any theme.

IncredibleWP

<p><iframe loading="lazy" title="IncredibleDocs Promo Video" width="750" height="422" src="https://www.youtube.com/embed/eA4Y8zJR1cA?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<h4>BUILDING A PROFESSIONAL SELF-SERVICE SUPPORT CENTER</h4>
<p><strong>Customer support</strong> is a high-priority ongoing operation task for any successful business that would like to build a great market reputation.  When a business is starting to scale up it is vital to provide easy access to the product’s “how to” information in a centralized self-service center. Otherwise, every question will be translated into a support ticket, flooding the support team, and increasing the business operational costs.</p>
<p><strong>IncredibleDocs</strong> provides a complete knowledge base management solution to create, monitor, and optimize content for your self-service support center. You can create a variety of types of content (e.g. documents, links, FAQs), organize content items into hierarchical categories, add tags, and fully customize the front-end views of any provided component.</p>
<h4>UNIFED CONTENT MANAGEMENT PLATFORM</h4>
<p>IncredibleDocs revolutionize the way you build, manage, and optimize content for knowledge bases. All content types are managed under a unified admin page with advanced filtering options. The content is divided into multiple content types (documents, links, FAQs) with a dedicated configuration and advanced frontend views. Each content item is then assigned to a designated location.</p>
<h4>HIGHLY SCALABLE FOR FAST LOADING</h4>
<p>IncredibleDocs is designed to scale up in all directions. You can create one or multiple knowledge bases, and in each knowledge base create multiple categories and FAQ groups. And then create multiple content items from multiple content types inside each category. The plugin uses a smart caching technique to reduce the load on the database and provides a much faster page load time.</p>
<h4>FULL FRONTEND DESIGN CUSTOMIZATION</h4>
<p>Each knowledge base instance has a unique customized design setting, meaning you can have different frontend views for different knowledge bases. There are several front-end views, and each view is divided into modules. Each module has a group of elements that can be fully customized using the WordPress customizer tool.</p>
<h4>AUTOMATED URLs</h4>
<p>Everything is fully automated. You don’t need to use a single shortcode for visual content on your website. Each knowledge base, category, tag, FAQ group, and content item has a unique automated URL. The frontend view is uses your website theme header and footer and then displays the relevant modules based on the URL, required content, and design settings for that knowledge base.</p>
<h4>LIVE CONTENT SEARCH</h4>
<p>A live search engine is used to help visitors easily search and discover the required content in a dedicated search bar module. The live search can be extended with the super search module as part of the pro version, adding filters, searching in tags, and dynamic video links. In addition, each search query is recorded in the database to be used for the main dashboard KPIs and the analytics view.</p>
<h4>AUTOMATED TOC</h4>
<p>When creating a document content item, you can use heading elements to divide the content. Those heading elements will be used by the frontend view to automatically create a table of contents for easy navigation inside the document view.</p>
<h4>DASHBOARD VIEW</h4>
<p>A centralized dashboard is used to track and monitor performance KPIs (e.g. total visitors, search success rate, etc.) across all knowledge bases, review content summary statistics, and configuration per knowledge base instance.</p>
<h4>SEO-FRIENDLY</h4>
<ul>
<li>Optimized page size – the plugin uses a smart technique to dynamically load the minimum required CSS and JS data for every frontend view or any shortcode being used. </li>
<li>Caching – the plugin utilize cached transients to reduce the load on your database and provide much faster page load time. </li>
<li>Dynamic schema is generated for key content information (e.g. list of FAQs) </li>
<li>Out-of-the-box icons for knowledge bases and categories are based on embedded SVG data without any file transfer. </li>
<li>Mobile friendly – all frontend views are using the bootstrap framework. </li>
<li>Internal content links – content items are internally linked to improve navigation. </li>
<li>Compatibility with leading SEO plugins. </li>
<li>HTML code is optimized for accessibility. </li>
</ul>
<h4>SECURITY AND COMPLIANCE</h4>
<p>IncredibleDocs is developed and maintained with a strong focus on security and full compliance with WordPress’s requirements. To build secure and reliable solutions, we follow a development lifecycle based on industry best practices. Our code is manually and automatically checked for detecting potential vulnerabilities.</p>
<h4>🔥 IncredibleDocs Pro’s features: 🔥</h4>
<p>You can easily extend the IncredibleDocs solution with the Pro version:</p>
<p><strong>More Content Types</strong> – create new types of content items such as internal videos and YouTube videos enabling a visitor to dynamically open video links inside the frontend view.<br />
<iframe loading="lazy" title="IncredibleDocs Pro - Additional Content Types" width="750" height="422" src="https://www.youtube.com/embed/5PKJoa-e58A?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe><br />
<strong>Super Search</strong> – enhance the live-search bar by using content filters, searching keywords with tags, and dynamically opening video links directly in the search bar.<br />
<iframe loading="lazy" title="IncredibleDocs Pro - Super Live Search" width="750" height="422" src="https://www.youtube.com/embed/WuXMUiTZyOY?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe><br />
<strong>Close the Feedback Loop</strong> – a great knowledge base is established by incremental content updates. You can collect simple like/dislike ratings, 5-star rating, and detailed feedback from visitors. This information will be used to track overall performance, pinpoint quality issues and discover more opportunities to better help your customers.<br />
<iframe loading="lazy" title="IncredibleDocs Pro - Rating Modules" width="750" height="422" src="https://www.youtube.com/embed/gbUnUZ7K9VE?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe><br />
<strong>Custom Theme Builder</strong> – select the best matching out-of-the-box color theme for each knowledgebase or create a custom theme based on your own color scheme.<br />
<iframe loading="lazy" title="IncredibleDocs Pro - Theme Management" width="750" height="422" src="https://www.youtube.com/embed/-9hmsMCH1W0?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe><br />
<strong>Content Access Control</strong> – easily configure the access type for each knowledgebase (public, internal, and hybrid) and for top-level categories. For simple management, all content items automatically inherit the access configuration of a top-level category.<br />
<iframe loading="lazy" title="IncredibleDocs Pro - Content Access Control" width="750" height="422" src="https://www.youtube.com/embed/ud6jN7juse4?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe><br />
<strong>Design Tools</strong> – export, import, or rest all design settings for each knowledgebase instance.<br />
<iframe loading="lazy" title="IncredibleDocs Pro - Design Tools" width="750" height="422" src="https://www.youtube.com/embed/nXYA13dGobk?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe><br />
<strong>Analytics View</strong> – monitor and track performance KPIs for each knowledgebase based on the required timeframe, including KPIs about visitors, searches, ratings, and feedback. Perform ad-hoc analysis to identify content gaps and quality issues.<br />
<iframe loading="lazy" title="IncredibleDocs Pro - Analytics View" width="750" height="422" src="https://www.youtube.com/embed/frax6ai3tA4?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe><br />
<strong>Geo-location Enrichments</strong> – every time someone visits, rates, or searches, the generated analytics event will be enriched with a country location.<br />
https://youtu.be/aia9cHn9WF0</p>
<h4>Liked IncredibleDocs?</h4>
<ul>
<li>Learn more from our tutorials on <a href="https://www.youtube.com/channel/UCR2_qGSCSlb5YPzhmCNkxkw" rel="nofollow ugc">YouTube Channel</a>.</li>
<li>Or rate us on <a href="https://wordpress.org/plugins/incredibledocs/#reviews" rel="ugc">WordPress</a></li>
</ul>


IncredibleDocs – Let's Make an Incredible Knowledgebase Together

The ultimate knowledge base plugin: smart, fast, and flexible. Get started now!

HelpPress Knowledge Base vs IncredibleDocs – Let's Make an Incredible Knowledgebase Together