helpshelf

The HelpShelf WordPress Plugin provides a customizable widget service that integrates seamlessly with your WordPress site. This plugin acts as a connector to the HelpShelf service, enabling you to embed a fully customizable help widget on your website.
Key Features: 
* Dynamic Script Insertion: 
 The plugin takes the SITE_ID provided by the user in the WordPress admin panel and automatically injects the required JavaScript code into the section of all pages. 
* HelpShelf Widget Integration: 
 The plugin loads a JavaScript file from a dynamic URL (https://s3.amazonaws.com/helpshelf-production/gen/loader/{SITE_ID}.min.js) hosted on our secure S3 service. This file initializes and identifies the HelpShelf widget, ensuring that any updates or bug fixes are delivered instantly without requiring a new plugin release. 
* Customizable User and Company Attributes: 
 Easily pass custom attributes to HelpShelf for personalized user interactions and enhanced support.
Service Information: 
* This plugin connects to HelpShelf’s widget service 
* The remote script loading is essential for widget functionality because: 
 – It enables real-time widget customization 
 – Allows dynamic updates to widget appearance and behavior 
 – Maintains consistent widget performance across all installations 
* A HelpShelf account is required (sign up at https://helpshelf.com) 
* Your site will connect to our secure AWS S3 servers (helpshelf-production.s3.amazonaws.com) to load the widget
Widget Customization: 
* Fully customizable design to match your brand 
* Flexible color scheme options 
* Adjustable widget positioning and behavior 
* Custom styling options through HelpShelf dashboard
*Technical Details:** 
* Remote Script: The plugin loads your customized widget configuration from our secure servers 
* Server Location: All widget resources are served from helpshelf-production.s3.amazonaws.com 
* Updates: Remote loading ensures your widget always has the latest features and improvements
Account Requirements: 
1. Sign up for a HelpShelf account at https://helpshelf.com 
2. Obtain your unique SITE_KEY from the HelpShelf dashboard 
3. Enter the SITE_KEY in your WordPress plugin settings 
4. Customize your widget design through the HelpShelf
Privacy & Security: 
* All remote scripts are served via HTTPS 
* Our servers are hosted on secure AWS infrastructure 
* Widget configuration is loaded securely
<h3>Additional Information</h3>
By integrating HelpShelf, you agree to allow our plugin to load remote assets essential for delivering our service. For more details on our service and remote asset management, please visit https://helpshelf.com/.

HelpShelf

Short Description: Easily integrate the HelpShelf widget into your WordPress site for enhanced support and streamlined knowledge base access.

Freshworks

With the Freshdesk (official) plugin, you can now:
<ul>
<li>quickly integrate the help widget into your WordPress site or blog</li>
<li>convert comments on your WordPress site into Freshdesk tickets</li>
<li>allow users on WordPress to seamlessly login to your support portal via SSO</li>
</ul>
<h3>Manual Installation</h3>
<ol>
<li>Download the latest version of the ‘Freshdesk (official)’ plugin from the WordPress plugin directory.</li>
<li>Extract the zip and upload the “freshdesk-support” directory to your /wp-content/plugins directory.</li>
<li>Go to the ‘Plugins’ page in your admin section and activate the plugin.</li>
<li>You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings.</li>
</ol>
<h3>In case of NGNIX Server</h3>
Follow the below steps:
Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)
location / { 
try_files $uri $uri/ /index.php?q=uri&args; 
}
Case #2 – If your domain is like example.com/freshdesk, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)
location /freshdesk { 
try_files $uri $uri/ /freshdesksso/index.php?q=$uri&$args; 
}
<h3>In case of Apache Server</h3>
Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”

Freshdesk (official)

Quickly embed the Freshdesk help widget, convert WordPress comments to tickets and seamlessly log your WordPress users into your support portal.

HelpShelf vs Freshdesk (official)