helpshelf

The HelpShelf WordPress Plugin provides a customizable widget service that integrates seamlessly with your WordPress site. This plugin acts as a connector to the HelpShelf service, enabling you to embed a fully customizable help widget on your website.
Key Features: 
* Dynamic Script Insertion: 
 The plugin takes the SITE_ID provided by the user in the WordPress admin panel and automatically injects the required JavaScript code into the section of all pages. 
* HelpShelf Widget Integration: 
 The plugin loads a JavaScript file from a dynamic URL (https://s3.amazonaws.com/helpshelf-production/gen/loader/{SITE_ID}.min.js) hosted on our secure S3 service. This file initializes and identifies the HelpShelf widget, ensuring that any updates or bug fixes are delivered instantly without requiring a new plugin release. 
* Customizable User and Company Attributes: 
 Easily pass custom attributes to HelpShelf for personalized user interactions and enhanced support.
Service Information: 
* This plugin connects to HelpShelf’s widget service 
* The remote script loading is essential for widget functionality because: 
 – It enables real-time widget customization 
 – Allows dynamic updates to widget appearance and behavior 
 – Maintains consistent widget performance across all installations 
* A HelpShelf account is required (sign up at https://helpshelf.com) 
* Your site will connect to our secure AWS S3 servers (helpshelf-production.s3.amazonaws.com) to load the widget
Widget Customization: 
* Fully customizable design to match your brand 
* Flexible color scheme options 
* Adjustable widget positioning and behavior 
* Custom styling options through HelpShelf dashboard
*Technical Details:** 
* Remote Script: The plugin loads your customized widget configuration from our secure servers 
* Server Location: All widget resources are served from helpshelf-production.s3.amazonaws.com 
* Updates: Remote loading ensures your widget always has the latest features and improvements
Account Requirements: 
1. Sign up for a HelpShelf account at https://helpshelf.com 
2. Obtain your unique SITE_KEY from the HelpShelf dashboard 
3. Enter the SITE_KEY in your WordPress plugin settings 
4. Customize your widget design through the HelpShelf
Privacy & Security: 
* All remote scripts are served via HTTPS 
* Our servers are hosted on secure AWS infrastructure 
* Widget configuration is loaded securely
<h3>Additional Information</h3>
By integrating HelpShelf, you agree to allow our plugin to load remote assets essential for delivering our service. For more details on our service and remote asset management, please visit https://helpshelf.com/.

HelpShelf

Short Description: Easily integrate the HelpShelf widget into your WordPress site for enhanced support and streamlined knowledge base access.

Fernando Acosta

Florian Ernoult

<h4>Make your customers happier by educating them through self-help support</h4>
Support Hero is self-service knowledge base that helps companies educate their clients. Helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.. Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests.
With clients like Kissmetrics and Thinkific Support Hero has quietly been transforming the way users troubleshoot issues on the websites.
Most small software companies can’t afford offering 24/7 customer support. It’s just not feasible. The other thing I would add is that offering efficient self help resources can help a lot with that. Users don’t expect us to be available 24/7, but they still appreciate being able to find the answer to their question quickly!
<h3>How it works:</h3>
<h4>Create knowledge base articles and tutorials</h4>
Tutorials and FAQs are key to help your users discover your site’s features. With Support Hero, you can easily create, import, and manage our support resources.
<h4>Deliver Help 24/7, right within your app or website</h4>
95% of users will leave your app if they can’t find the answers to their questions in less than 1 minute. With Support Hero, you can embed your Help Center within your app. It won’t be hard to find!
<h4>Know what’s working, and what’s not</h4>
Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests.
<h4>Leverage the statistics to improve your Help Center</h4>
Keep improving your support resources to educate your users over time. You’ll then easily be able to track the results of your efforts within Support Hero.
<iframe loading="lazy" title="Support hero - knowledge base and support intelligence" width="750" height="422" src="https://www.youtube.com/embed/rVOgsodhxV4?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
<blockquote>
I have to say that I have always been very skeptic about 
 help desk support, but Support Hero is very straightforward 
 and intuitive. The time spent on the support emails has been 
 reduced by the 50%, which is amazing! 
 Francesca Castaldi, Panel Manager at WhatUsersDo
</blockquote>

Support Hero

Make your customers happier by educating them through self-help support

HelpShelf vs Support Hero