helpshelf

The HelpShelf WordPress Plugin provides a customizable widget service that integrates seamlessly with your WordPress site. This plugin acts as a connector to the HelpShelf service, enabling you to embed a fully customizable help widget on your website.
Key Features: 
* Dynamic Script Insertion: 
 The plugin takes the SITE_ID provided by the user in the WordPress admin panel and automatically injects the required JavaScript code into the section of all pages. 
* HelpShelf Widget Integration: 
 The plugin loads a JavaScript file from a dynamic URL (https://s3.amazonaws.com/helpshelf-production/gen/loader/{SITE_ID}.min.js) hosted on our secure S3 service. This file initializes and identifies the HelpShelf widget, ensuring that any updates or bug fixes are delivered instantly without requiring a new plugin release. 
* Customizable User and Company Attributes: 
 Easily pass custom attributes to HelpShelf for personalized user interactions and enhanced support.
Service Information: 
* This plugin connects to HelpShelf’s widget service 
* The remote script loading is essential for widget functionality because: 
 – It enables real-time widget customization 
 – Allows dynamic updates to widget appearance and behavior 
 – Maintains consistent widget performance across all installations 
* A HelpShelf account is required (sign up at https://helpshelf.com) 
* Your site will connect to our secure AWS S3 servers (helpshelf-production.s3.amazonaws.com) to load the widget
Widget Customization: 
* Fully customizable design to match your brand 
* Flexible color scheme options 
* Adjustable widget positioning and behavior 
* Custom styling options through HelpShelf dashboard
*Technical Details:** 
* Remote Script: The plugin loads your customized widget configuration from our secure servers 
* Server Location: All widget resources are served from helpshelf-production.s3.amazonaws.com 
* Updates: Remote loading ensures your widget always has the latest features and improvements
Account Requirements: 
1. Sign up for a HelpShelf account at https://helpshelf.com 
2. Obtain your unique SITE_KEY from the HelpShelf dashboard 
3. Enter the SITE_KEY in your WordPress plugin settings 
4. Customize your widget design through the HelpShelf
Privacy & Security: 
* All remote scripts are served via HTTPS 
* Our servers are hosted on secure AWS infrastructure 
* Widget configuration is loaded securely
<h3>Additional Information</h3>
By integrating HelpShelf, you agree to allow our plugin to load remote assets essential for delivering our service. For more details on our service and remote asset management, please visit https://helpshelf.com/.

HelpShelf

Short Description: Easily integrate the HelpShelf widget into your WordPress site for enhanced support and streamlined knowledge base access.

WP Craft Engineer

WPCraftEngineer AI Knowledge Base lets site owners create a searchable support knowledge base and display AI-powered search or chat widgets on the frontend. The plugin stores knowledge base entries in your WordPress database and sends visitor questions plus relevant knowledge base content to the AI provider selected in the plugin settings.
The plugin is not affiliated with Anthropic, OpenAI, or Google. You must provide your own API key for the provider you choose.
<h4>Features</h4>
<ul>
<li>Natural language knowledge base search.</li>
<li>Chat widget that answers from saved knowledge base entries.</li>
<li>Admin-managed entries, collections, and basic analytics.</li>
<li>Optional query logging in the WordPress database.</li>
<li>Configurable provider: Anthropic Claude, OpenAI, or Google Gemini.</li>
<li>Shortcodes and sidebar widget support.</li>
</ul>
<h4>Shortcodes</h4>
<pre><code>[wpcfe_aikb] Full widget with search and chat.
[wpcfe_aikb collection="HR Policies"] Full widget filtered by collection.
[wpcfe_aikb_chat] Chat only.
[wpcfe_aikb_chat collection="Support FAQs"] Chat filtered by collection.
[wpcfe_aikb_search] Search only.
</code></pre>
<h4>Requirements</h4>
<ul>
<li>WordPress 6.0 or newer.</li>
<li>PHP 8.0 or newer.</li>
<li>Your own API key for Anthropic, OpenAI, or Google Gemini.</li>
</ul>
<h3>External services</h3>
This plugin can connect to third-party AI services when an administrator configures an API key and a visitor or administrator uses the search, chat, provider test, or auto-classification features. The plugin sends the user’s question or test prompt, relevant knowledge base entry content, and selected model details to the configured AI provider so that the provider can generate search results, classifications, or chat answers.
<h4>Anthropic Claude</h4>
When Anthropic is selected, the plugin sends prompts, visitor questions, conversation history, and relevant knowledge base content to the Anthropic API at <code>https://api.anthropic.com/v1/messages</code>. This is used to generate answers, classify entries, and test the configured provider connection.
Service provider: Anthropic PBC. 
Terms: https://www.anthropic.com/legal/commercial-terms 
Privacy: https://www.anthropic.com/legal/privacy
<h4>OpenAI</h4>
When OpenAI is selected, the plugin sends prompts, visitor questions, conversation history, and relevant knowledge base content to the OpenAI API at <code>https://api.openai.com/v1/chat/completions</code>. This is used to generate answers, classify entries, and test the configured provider connection.
Service provider: OpenAI, L.L.C. 
Terms: https://openai.com/policies/terms-of-use 
Privacy: https://openai.com/policies/privacy-policy
<h4>Google Gemini</h4>
When Google Gemini is selected, the plugin sends prompts, visitor questions, conversation history, and relevant knowledge base content to the Google Gemini Generative Language API at <code>https://generativelanguage.googleapis.com/v1beta/models/...:generateContent</code>. This is used to generate answers, classify entries, and test the configured provider connection.
Service provider: Google LLC. 
Terms: https://ai.google.dev/gemini-api/terms 
Privacy: https://policies.google.com/privacy
No third-party AI request is made unless an administrator has entered an API key and uses or enables a feature that requires the selected provider.

WPCraftEngineer AI Knowledge Base

Create AI-powered searchable knowledge base widgets using your own configured AI provider API key.

HelpShelf vs WPCraftEngineer AI Knowledge Base