HeroChat

<p>Streamline your customer communication with HeroChat, a powerful live chat and chatbot solution designed for conversational marketing.</p>
<p>Save time, increase engagement, and convert more visitors into customers using a system built for real-time interaction.</p>
<p>Here’s how HeroChat helps you grow your business and improve communication.</p>
<h3>Live chat</h3>
<p>Easily add a live chat widget to your website and start conversations with your visitors instantly.</p>
<p>With HeroChat, you can:</p>
<ul>
<li>Provide real-time customer support directly on your website</li>
<li>Assist potential customers during their decision-making process</li>
<li>Engage visitors and capture leads efficiently</li>
<li>Automate conversations using chatbot functionality</li>
</ul>
<h3>Real-time notifications</h3>
<p>Stay connected and never miss a message.</p>
<p>HeroChat includes a complete notification system, including:</p>
<ul>
<li>Email notifications</li>
<li>Push notifications</li>
<li>Desktop alerts</li>
<li>Sound alerts and visual indicators</li>
</ul>
<p>You can also update the browser tab title dynamically when new messages arrive.</p>
<h3>Mobile experience</h3>
<p>Turn any device into a support hub.</p>
<p>HeroChat works seamlessly across desktop and mobile devices and can be used as a progressive web app.</p>
<p>Install it on your smartphone or computer and manage conversations from anywhere.</p>
<h3>Support features</h3>
<ul>
<li>Manage conversations in real time  </li>
<li>Knowledge base integration  </li>
<li>Message editor and saved replies  </li>
<li>Departments and routing  </li>
<li>Notifications and queue management  </li>
<li>Email integration  </li>
<li>Omni-channel communication  </li>
<li>AI-powered translations and smart replies  </li>
<li>Reports and analytics  </li>
<li>Ticket system and offline messages  </li>
<li>And more  </li>
</ul>
<h3>Chatbot features</h3>
<ul>
<li>Automated conversations  </li>
<li>Easy-to-use interface  </li>
<li>Pre-built templates  </li>
<li>Training and customization  </li>
<li>Rich message support  </li>
<li>Human takeover  </li>
<li>Multilingual support  </li>
<li>Knowledge base integration  </li>
<li>WooCommerce compatibility  </li>
<li>Integration with platforms like Facebook and Telegram  </li>
<li>AI-powered automation and analytics  </li>
<li>Advanced actions and workflows  </li>
</ul>
<h3>Marketing features</h3>
<ul>
<li>Popup messages  </li>
<li>Welcome messages  </li>
<li>Follow-up sequences  </li>
<li>Subscription forms  </li>
<li>Newsletter integration  </li>
<li>Automation triggers  </li>
<li>Multi-user messaging  </li>
<li>WooCommerce integration  </li>
<li>Proactive chat campaigns  </li>
<li>Rich interactive messages  </li>
</ul>
<h3>User management</h3>
<ul>
<li>User registration and login  </li>
<li>Manage agents and customers  </li>
<li>Search, filter, and organize users  </li>
<li>Customer insights and tracking  </li>
<li>Automatic language detection  </li>
</ul>
<h3>Developer features</h3>
<ul>
<li>Web API  </li>
<li>JavaScript API  </li>
<li>PHP API  </li>
<li>Custom integrations and use cases  </li>
</ul>
<h3>Additional features</h3>
<ul>
<li>Progressive web app  </li>
<li>WordPress integration  </li>
<li>Multilingual and RTL support  </li>
<li>GDPR and privacy tools  </li>
<li>Customizable design  </li>
<li>White-label ready  </li>
<li>Secure and scalable  </li>
<li>Full-screen and panel chat modes  </li>
<li>High performance architecture</li>
</ul>
<h3>External services</h3>
<p>This plugin connects to the HeroChat service at <a href="https://app.herochat.io" rel="nofollow ugc">https://app.herochat.io</a> to load and display the live chat widget.</p>
<p>When enabled, the plugin loads a JavaScript file from HeroChat. This request may include:</p>
<ul>
<li>Your HeroChat ID</li>
<li>Website language</li>
<li>Technical request data (e.g. IP address, browser, referrer)</li>
</ul>
<p>This service is required for the plugin to function.</p>
<p>Terms of Service: <a href="https://app.herochat.io/terms-of-service.txt" rel="nofollow ugc">https://app.herochat.io/terms-of-service.txt</a><br />
Privacy Policy: <a href="https://app.herochat.io/privacy-policy.txt" rel="nofollow ugc">https://app.herochat.io/privacy-policy.txt</a></p>


A free, one-click live chat solution for WordPress. No coding required. Built for modern customer communication.

Richpanel Team

<p>Today’s ecommerce support system is scattered across email, live chat, ticketing, FAQs, return centre and whatnot. Ricpanel allows you to streamline your complete customer service operation with three solutions in one platform.</p>
<p><strong>THREE CUSTOMER SUPPORT SOLUTIONS IN ONE PLATFORM</strong></p>
<p>👉 Omnichannel Helpdesk & Ticketing</p>
<p>👉 Integrated Ecommerce Self-service</p>
<p>👉 Modern Live Chat & Messaging</p>
<p><strong>Video walkthrough</strong></p>
<p><span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/_BVA8LvHWpQ?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span></p>
<p><strong>6 REASONS YOU SHOULD SWITCH TO RICHPANEL</strong></p>
<p><strong>1. Manage all support channels from one collaborative inbox</strong></p>
<p>Customers can contact you on their favourite channel – Live Chat, Email, Facebook & Whatsapp. You can manage all the support tickets from a single collaborative inbox.</p>
<p><strong>2. Complete customer profile with WooCommerce integration</strong></p>
<p>Richpanel pulls in data from your WooCommerce store with seamless integration. Agents can view customer’s order details, website activities and they can use the data in responses and macros. They have all the context to assist customer queries quickly and at scale.</p>
<p><strong>3. Eliminate repetitive contacts with ecommerce self-service.</strong></p>
<p>30-35% of ecommerce support requests are repetitive. Richpanel lets you create guided self-service workflows to automate these common support scenarios. Customers submit all the information related to the issue in one go. Support agents can resolve the issue instantly without prolonged back and forth communication.</p>
<p><strong>4. Convert more leads with a modern live chat on your store</strong></p>
<p>Built for support team all sizes, Richpanel helpdesk has all the tools to help you easily collaborate across your support team and different business functions to shorten the resolution time. Create unlimited users and teams as per your need.</p>
<p><strong>5. Resolve customer issues instantly with power tools and shortcuts</strong></p>
<p>Use Power Reply to combine multiple actions; responses, assignments and order operations in one shortcut to resolve such queries with a single tap of the key. Use shortcuts to perform the most frequent helpdesk tasks in a jiffy.</p>
<p><strong>6. Access all the support analytics and KPIs you need</strong></p>
<p>See how agents are performing at customer feedback & response times and assisting conversions. Richpanel also measures what agents are influencing sales and creating long term customer relationships. Filter reports by tags, channel (live chat, email, social) & agents.</p>
<p><strong>HOW TO GET STARTED</strong></p>
<p>Want to learn how you can power up your WooCommerce store support with Richpanel? <a href="https://richpanel.com/demo-request/?utm_source=wordpress&utm_medium=referral&utm_campaign=plugins-marketplace" rel="nofollow ugc"><strong>Book a demo here</strong></a>  or <a href="https://richpanel.com/signup/?utm_source=wordpress&utm_medium=referral&utm_campaign=plugins-marketplace" rel="nofollow ugc"><strong>Sign-up here</strong></a> to see it in action.</p>


Richpanel – Customer Support Helpdesk & Chat


I have been looking for such a complex and well-functioning solution for managing my customers for a long time. This helps a lot. The team is fast, transparent, extremely flexible and endlessly helpful.



I can only say the best about them. Impressive customer service, which is to be expected from a company dealing with these.



100/100 points


Best customers support plugin / software ever

Free Live Chat & Help desk for WooCommerce. Integrate in 2 mins.

HeroChat vs Richpanel – Customer Support Helpdesk & Chat