NickDuncan

<p>HeySpark adds a modern chat, call, and video widget to your site and a conversational inbox inside WP-Admin. Your chat data stays on your WordPress install. No external services, no monthly subscriptions, no accounts to create. Just install, activate, and start chatting.</p>
<h4>Why HeySpark</h4>
<ul>
<li><strong>Self-hosted.</strong> Conversations live in your database, on your server. Nobody else sees them.</li>
<li><strong>No accounts.</strong> Install and go. No signup, no API keys.</li>
<li><strong>Modern UX.</strong> A messenger-style widget your visitors already know how to use.</li>
<li><strong>Fast.</strong> Lightweight, deferred asset loading, no heavy framework dependencies.</li>
<li><strong>Translation-ready.</strong> Full text domain, bundled POT, right-to-left compatible.</li>
</ul>
<h4>Free features</h4>
<ul>
<li>100% free live chat</li>
<li>“Call now” functionality with WebRTC audio calls that are secure and private</li>
<li>Floating chat widget on your site with Shadow DOM isolation (no theme conflicts)</li>
<li>WP-Admin inbox with a conversation view</li>
<li>Real-time chat via long-polling (no external service required)</li>
<li>Online/Away toggle</li>
<li>Offline message form with email notifications when you’re away</li>
<li>Pre-chat form with name + email capture</li>
<li>Optional GDPR consent checkbox with configurable text</li>
<li>Appearance settings: greeting, brand color, launcher position (left/right)</li>
<li>Mobile show/hide toggle</li>
<li>Sound + desktop notifications for new messages</li>
<li>Repeating new-chat sound until you open the conversation</li>
<li>Read receipts (sent / seen ticks), with the exact “seen” time on hover</li>
<li>Auto-close inactive conversations after a chosen time</li>
<li>Live “visitors online” dashboard with activity scores</li>
<li>Optional visitor country lookup in the dashboard, with a country filter (off by default)</li>
<li>Clickable links in the GDPR consent text</li>
<li>Visitor can view previous conversations after a chat is closed</li>
<li>Close conversations from the admin inbox</li>
<li>Translation-ready, bundled POT</li>
<li>Responsive, accessibility-minded design (keyboard navigation, ARIA live regions, focus management)</li>
</ul>
<h4>Pro features (available separately)</h4>
<p>Upgrade to HeySpark Pro for:</p>
<ul>
<li>One-to-one video calls (camera to camera, relayed through your own TURN server)</li>
<li>Agent-initiated chats: proactively message online visitors</li>
<li>Multiple agents: map WP roles to agent capability, route new conversations</li>
<li>Quick responses (canned replies)</li>
<li>Page include/exclude rules</li>
<li>Business hours with timezone support</li>
<li>CSAT ratings after conversations end</li>
<li>Custom branding: your own widget logo and closed chat-bubble icon</li>
<li>“New visitor” alerts (sound and/or desktop notification when someone lands)</li>
<li>“What’s new” announcements shown inside the widget</li>
<li>Custom CSS for the widget</li>
</ul>
<p>Learn more at <a href="https://codecabin.io/store/heyspark-pro" rel="nofollow ugc">codecabin.io/store/heyspark-pro</a>.</p>


HeySpark – Live Chat and Call Now Plugin

Self-hosted live chat plugin for WordPress. Talk to visitors or let them call straight from your admin area, conversations stored on your own site.

engagebay

<p><strong>EngageBay Live Chat Support</strong> helps you connect with your website visitors instantly.<br />
Add a powerful live chat widget to your WordPress site and provide <strong>real-time customer support</strong> to boost engagement and capture more leads.</p>
<h3>🌟 Why Businesses Use EngageBay Live Chat</h3>
<ul>
<li>💬 Communicate with visitors in <strong>real time</strong></li>
<li>🛤️ Track the entire <strong>customer journey</strong> in one place</li>
<li>📢 Send <strong>proactive messages</strong> to invite visitors to chat</li>
<li>📑 Access detailed <strong>chat transcripts</strong> for insights</li>
<li>🤝 Build trust and enhance your <strong>brand reputation</strong></li>
<li>👥 Provide agents with full <strong>customer information</strong> during chats</li>
<li>⭐ Collect <strong>customer feedback</strong> after each session</li>
<li>👨‍👩‍👧 Collaborate as a <strong>team</strong> for quick solutions</li>
<li>📊 Measure performance with in-depth <strong>reports & analytics</strong></li>
<li>🤖 Use the upcoming <strong>chatbot feature</strong> for automated engagement</li>
</ul>
<h3>🔑 Key Features</h3>
<ul>
<li>🖥️ Install the chat widget on <strong>unlimited websites</strong> at no extra cost</li>
<li>🎨 Fully <strong>customize the chat widget</strong> to match your brand style</li>
<li>⌨️ Create <strong>shortcuts</strong> for common replies to save time</li>
<li>🔄 Seamlessly <strong>transfer chats</strong> between agents</li>
<li>👀 Track visitors as they browse your site for <strong>context-based support</strong></li>
<li>📧 Send <strong>chat transcripts via email</strong> once sessions end</li>
</ul>
<h3>Why Choose EngageBay Live Chat Support?</h3>
<p>Unlike generic chat plugins, EngageBay combines <strong>live chat + CRM + helpdesk</strong> into a single powerful platform. That means every chat becomes a potential lead or support ticket automatically.</p>


EngageBay Live Chat Support

Add real-time live chat support to your WordPress site with EngageBay. Connect instantly with visitors, boost engagement, and grow your business.

HeySpark – Live Chat and Call Now Plugin vs EngageBay Live Chat Support