NickDuncan

<p>HeySpark adds a modern chat, call, and video widget to your site and a conversational inbox inside WP-Admin. Your chat data stays on your WordPress install. No external services, no monthly subscriptions, no accounts to create. Just install, activate, and start chatting.</p>
<h4>Why HeySpark</h4>
<ul>
<li><strong>Self-hosted.</strong> Conversations live in your database, on your server. Nobody else sees them.</li>
<li><strong>No accounts.</strong> Install and go. No signup, no API keys.</li>
<li><strong>Modern UX.</strong> A messenger-style widget your visitors already know how to use.</li>
<li><strong>Fast.</strong> Lightweight, deferred asset loading, no heavy framework dependencies.</li>
<li><strong>Translation-ready.</strong> Full text domain, bundled POT, right-to-left compatible.</li>
</ul>
<h4>Free features</h4>
<ul>
<li>100% free live chat</li>
<li>“Call now” functionality with WebRTC audio calls that are secure and private</li>
<li>Floating chat widget on your site with Shadow DOM isolation (no theme conflicts)</li>
<li>WP-Admin inbox with a conversation view</li>
<li>Real-time chat via long-polling (no external service required)</li>
<li>Online/Away toggle</li>
<li>Offline message form with email notifications when you’re away</li>
<li>Pre-chat form with name + email capture</li>
<li>Optional GDPR consent checkbox with configurable text</li>
<li>Appearance settings: greeting, brand color, launcher position (left/right)</li>
<li>Mobile show/hide toggle</li>
<li>Sound + desktop notifications for new messages</li>
<li>Repeating new-chat sound until you open the conversation</li>
<li>Read receipts (sent / seen ticks), with the exact “seen” time on hover</li>
<li>Auto-close inactive conversations after a chosen time</li>
<li>Live “visitors online” dashboard with activity scores</li>
<li>Optional visitor country lookup in the dashboard, with a country filter (off by default)</li>
<li>Clickable links in the GDPR consent text</li>
<li>Visitor can view previous conversations after a chat is closed</li>
<li>Close conversations from the admin inbox</li>
<li>Translation-ready, bundled POT</li>
<li>Responsive, accessibility-minded design (keyboard navigation, ARIA live regions, focus management)</li>
</ul>
<h4>Pro features (available separately)</h4>
<p>Upgrade to HeySpark Pro for:</p>
<ul>
<li>One-to-one video calls (camera to camera, relayed through your own TURN server)</li>
<li>Agent-initiated chats: proactively message online visitors</li>
<li>Multiple agents: map WP roles to agent capability, route new conversations</li>
<li>Quick responses (canned replies)</li>
<li>Page include/exclude rules</li>
<li>Business hours with timezone support</li>
<li>CSAT ratings after conversations end</li>
<li>Custom branding: your own widget logo and closed chat-bubble icon</li>
<li>“New visitor” alerts (sound and/or desktop notification when someone lands)</li>
<li>“What’s new” announcements shown inside the widget</li>
<li>Custom CSS for the widget</li>
</ul>
<p>Learn more at <a href="https://codecabin.io/store/heyspark-pro" rel="nofollow ugc">codecabin.io/store/heyspark-pro</a>.</p>


HeySpark – Live Chat and Call Now Plugin

Self-hosted live chat plugin for WordPress. Talk to visitors or let them call straight from your admin area, conversations stored on your own site.

livehelpnow

<p>LiveHelpNow help desk system provides the ultimate way to communicate with your website visitors and customers. Engage real-time the second a visitor visits a critical page of your website. Allow your customers to communicate with you directly on your website, via live chat, SMS/Text, Facebook, Twitter or Email.  With LiveHelpNow, you may interact with your customers however which way they prefer, from one easy-to-use platform. This plugin adds the necessary script to your site that enables the live chat functionality.</p>
<p><span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/JsNRK4DlHro?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span></p>
<p><a href="https://www.livehelpnow.net/lnd/trial" rel="nofollow ugc">Get started</a></p>
<h4>Benefits for merchants</h4>
<p>Omni-channel customer support platform, offering 360 degrees of customer service for your customers to be able to contact your company on the channel they prefer! Whether it is live chat, SMS, email, Facebook or Twitter. All customer inquiries are captured and organized by conversations and all in real time.</p>
<h4>Benefits for customers</h4>
<p>Real time communication enablement over Chat, SMS, Email, Facebook and Twitter from within one easy to use platform</p>
<h4>Product features</h4>
<ul>
<li>Here are just some of the features that differentiate LiveHelpNow from other help desk platforms:</li>
<li>Accept chat over SMS (customers can text for support!)</li>
<li>Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email!</li>
<li>Integrated Chat, SMS, Facebook, Twitter, Email, Call and Knowledge management  (provide customers with all channels of support from one system)!</li>
<li>Dedicated US-based 24/7 support</li>
<li>Real-time agent monitoring</li>
<li>Financial grade security</li>
<li>Instant language translation</li>
<li>Social media integration</li>
<li>Support unlimited brands</li>
<li>Integrated customer surveys</li>
<li>Integrates with any CRM</li>
<li>Targeted customer engagement</li>
<li>Customer satisfaction scorecard</li>
<li>Exportable dynamic enterprise level reports</li>
<li>Skill based routing and queuing</li>
<li>Agent permissions and restrictions</li>
<li>Whisper technology</li>
<li>File transfer</li>
<li>Automated tagging</li>
<li>Chat sentiment analysis</li>
<li>Please attend <a href="https://www.livehelpnow.net/webinar" rel="nofollow ugc">live demo</a> of LiveHelpNow to learn more.</li>
</ul>
<h4>Pricing and plans</h4>
<p>Please visit <a href="https://www.livehelpnow.net/pricing" rel="nofollow ugc">pricing page</a> and start 30 day free trial <a href="https://www.livehelpnow.net/lnd/trial" rel="nofollow ugc">here</a></p>


LiveHelpNow Help Desk

LiveHelpNow Help desk embed plugin facilitates real time interactions between your website visitors and your customer service via multiple channels.

HeySpark – Live Chat and Call Now Plugin vs LiveHelpNow Help Desk