Highlight

<p>The <a href="https://highlight.io" rel="nofollow ugc">Highlight.io</a> WordPress Plugin allows you to easily integrate Highlight’s powerful session recording and monitoring capabilities into your WordPress site. With this plugin, you can gain valuable insights into user behavior, troubleshoot issues, and improve your website’s performance.</p>
<p>Features:</p>
<ul>
<li>Easy Setup: Install and configure the plugin in just a few clicks.</li>
<li>Session Recording: Capture user interactions on your WordPress site.</li>
<li>Error Monitoring: Automatically detect and log errors with detailed information for troubleshooting.</li>
<li>Performance Monitoring: Monitor and analyze website performance metrics like page load times and resource usage.</li>
<li>Network Recording: Optionally record network requests for deeper insights.</li>
<li>Console Log Recording: Capture and review console logs to help identify and fix issues quickly.</li>
</ul>
<h3>Configuration</h3>
<p>Navigate to “Settings” > “Highlight.io” in your WordPress admin panel. The only required configuration option is your Highlight project ID.</p>
<p>Advanced Configuration options include:</p>
<ul>
<li>Custom Service Name: Useful for identifying different environments or sites.</li>
<li>Tracing Origins: Control which domains are traced, helpful for complex setups with multiple subdomains or external services.</li>
<li>Network Recording: When enabled, captures network requests, which can be valuable for debugging API calls or third-party integrations.</li>
</ul>
<h3>Third-Party Services</h3>
<p>This plugin sends data to the following external services:</p>
<ol>
<li>
<p>Highlight.io</p>
<ul>
<li>Purpose: Core functionality – session recording, error monitoring, and performance tracking</li>
<li>Service URL: https://highlight.io</li>
<li>Terms of Service: https://highlight.io/terms</li>
<li>Privacy Policy: https://highlight.io/privacy</li>
</ul>
</li>
<li>
<p>Mixpanel (optional – only if configured)</p>
<ul>
<li>Purpose: Integrates with Mixpanel if enabled in custom configuration (learn more: https://www.highlight.io/docs/general/integrations/mixpanel-integration)</li>
<li>Service URL: https://mixpanel.com</li>
<li>Privacy Policy: https://mixpanel.com/legal/privacy-policy/</li>
<li>Terms of Service: https://mixpanel.com/legal/terms-of-service/</li>
</ul>
</li>
</ol>
<p>You can also see mention of https://securetoken.googleapis.com and https://www.googleapis.com/identitytoolkit in the JavaScript source for the Highlight plugin. However, these domains are only strings used as the default values for our urlBlocklist configuration (learn more: https://www.highlight.io/docs/sdk/client#urlBlocklist)</p>
<p>Data Collection and Privacy:<br />
* All session data, including user interactions and errors, is transmitted to Highlight.io’s servers<br />
* Authentication tokens are processed through Google’s Identity Platform<br />
* Usage analytics are collected through Mixpanel<br />
* No personal data is stored locally on your WordPress installation<br />
* All data transmission is encrypted using HTTPS</p>
<h3>Where can I find my Project ID?</h3>
<p>You can find your Project ID in your Highlight.io project settings at <a href="https://app.highlight.io/setup" rel="nofollow ugc">https://app.highlight.io/setup</a>.</p>
<h3>Is this plugin GDPR compliant?</h3>
<p>The plugin integrates with third-party services for its functionality:</p>
<ol>
<li>All session recording and monitoring data is processed by Highlight.io. Please review Highlight.io’s privacy policy and GDPR compliance information at https://highlight.io/privacy.</li>
<li>Optionally, through additional configuration, analytics data can be processed by Mixpanel. Their GDPR compliance information can be found at https://mixpanel.com/legal/privacy-overview/.</li>
</ol>
<p>To ensure GDPR compliance:<br />
* Inform your users about data collection through your privacy policy<br />
* Include appropriate consent mechanisms on your site<br />
* Configure the plugin’s privacy settings according to your needs<br />
* Review and configure data retention settings in your Highlight.io dashboard</p>
<h3>Are there any best practices for using this plugin?</h3>
<ol>
<li>Always test the plugin on a staging environment before deploying to production.</li>
<li>Regularly review your tracing origins and network recording settings to ensure you’re capturing necessary data while respecting user privacy.</li>
<li>Use a descriptive service name to easily identify your WordPress site in the Highlight dashboard.</li>
</ol>
<h3>What should I do if I encounter issues with the plugin?</h3>
<p>If you encounter issues, please check the following:<br />
1. Ensure your Project ID is entered correctly in the plugin settings.<br />
2. Verify that the plugin is activated and up to date.<br />
3. Check your browser’s console for any JavaScript errors that might interfere with the Highlight script.<br />
4. If network recording is enabled, ensure it’s not conflicting with other plugins or security measures on your site.</p>
<p>For further assistance, please refer to our support documentation or contact our support team.</p>


Highlight.io Session Recording

Easily integrate Highlight.io's powerful session recording and monitoring capabilities into your WordPress site.

WP Replay

<p>Integrate your favourite session recording and analytics tool with ease. This plugin allows you to integrate the most popular services: Smartlook, Fullstory, Hotjar and  Mouseflow. <strong>Easy integration – just put the tracking ID and you are ready to go.</strong></p>
<p>Some of the key features that those services include:</p>
<ul>
<li>
<p><strong>Real-Time Data</strong>: Real-time data that allows you to track user behavior as it happens on your website. This feature lets you see how many users are currently on your site, what pages they are viewing, and where they are coming from.</p>
</li>
<li>
<p><strong>Audience Reports</strong>: Detailed audience reports that give you insights into the demographics, interests, and behaviors of your website visitors. This data helps you understand your audience and tailor your marketing efforts to their needs.</p>
</li>
<li>
<p><strong>Behavior Reports</strong>: Behavior reports that show how users are interacting with your website. This feature helps you identify which pages are most popular, how long users are staying on your site, and which pages are leading to conversions.</p>
</li>
<li>
<p><strong>Session Replay</strong>: Detailed recordings of every user interaction on your website or mobile app, including clicks, scrolls, and pageviews.</p>
</li>
<li>
<p><strong>Heatmaps</strong>: Visual representations of user engagement on your website, highlighting which areas are receiving the most attention.</p>
</li>
<li>
<p><strong>Conversion Funnels</strong>: A powerful tool for analysing and optimising the user journey from start to finish, identifying potential areas for improvement.</p>
</li>
<li>
<p><strong>Search and Segmentation</strong>: A powerful search engine that allows businesses to filter sessions based on specific criteria, such as user location, device type, and behaviour.</p>
</li>
<li>
<p><strong>Rage Clicks and Error Tracking</strong>: Identifying and resolving issues on your website that cause frustration for users, such as broken links or error messages.</p>
</li>
<li>
<p><strong>Integrations</strong>: Integrate with a range of popular marketing and analytics tools, including Google Analytics, Slack, and Salesforce.</p>
</li>
<li>
<p><strong>Customizable Dashboards</strong>: Customizable dashboards that allow businesses to track and visualise key metrics, such as conversion rates and user engagement.</p>
</li>
<li>
<p><strong>Collaboration Tools</strong>: Provide a range of collaboration tools, including the ability to share sessions and notes with team members, making it easier for businesses to collaborate and solve problems quickly.</p>
</li>
<li>
<p><strong>Privacy and Security</strong>: Privacy and security is taken seriously, offering features such as GDPR compliance, two-factor authentication, and encryption to keep your data safe and secure.</p>
</li>
<li>
<p><strong>Custom Events</strong>: Create custom events that track specific user actions, such as button clicks or form submissions, providing more detailed insights into user behaviour.</p>
</li>
<li>
<p><strong>Form Analytics</strong>: Detailed analytics on form usage and submission, including field completion rates and drop-off points, helping businesses identify areas for improvement in their forms.</p>
</li>
<li>
<p>And much more…</p>
</li>
</ul>
<h3>Plugin features</h3>
<ul>
<li>Tracking script to your wordpress website without coding knowledge</li>
<li>Woocommerce (work in progress) – order analytics (added/removed from cart…)</li>
<li>User identification (work in progress)</li>
<li>Conditional recording (work in progress)</li>
</ul>
<h3>Supported integration</h3>
<h3>Google Analytics</h3>
<p>Google Analytics is a powerful tool that allows website owners to track and analyze their website’s traffic and user behavior. With its user-friendly interface and robust features, Google Analytics enables businesses to make data-driven decisions and improve their online presence. From tracking website traffic sources to analyzing user engagement and conversion rates, Google Analytics provides valuable insights into how users interact with your website. Get started with Google Analytics today and unlock the full potential of your website.</p>
<h3>FullStory</h3>
<p>FullStory is a comprehensive digital experience platform that helps businesses better understand their website visitors and improve their overall customer experience. Its powerful analytics tools, including session replay, heatmaps, and conversion funnels, provide invaluable insights that help businesses optimize their website’s user experience and increase conversions. With FullStory, you can take your customer experience to the next level. Try it today and see the difference it can make for your business.</p>
<h3>Hotjar</h3>
<p>Hotjar is an all-in-one analytics and feedback tool that helps businesses better understand their website visitors and improve their user experience. With its powerful suite of tools, including heatmaps, session recordings, and surveys, Hotjar provides businesses with valuable insights into how visitors interact with their website. These insights can help businesses optimise their website’s design, content, and user experience to increase conversions and drive growth. Try Hotjar today and unlock the full potential of your website.</p>
<h3>Smartlook</h3>
<p>Smartlook is an innovative customer analytics tool that provides businesses with invaluable insights into the behaviour of their website visitors. With its powerful session recording, heatmapping, and funnel analysis features, Smartlook helps businesses optimise their website’s user experience and increase conversions. Try Smartlook today and unlock the full potential of your website.</p>
<h3>Mouseflow</h3>
<p>Mouseflow is a powerful web analytics tool that provides businesses with valuable insights into their website visitors’ behaviour. With its advanced features, including session replay, heatmaps, and funnels, Mouseflow helps businesses understand how visitors interact with their website, identify areas for improvement, and increase conversions. With Mouseflow, you can take your website’s user experience to the next level. Try it today and see the difference it can make for your business.</p>


Analytics Integrator

Integrate your favourite session recording and analytics tool with ease. This plugin allows you to integrate the most popular services: Smartlook, Ful …

Highlight.io Session Recording vs Analytics Integrator