Web Guy

<p><strong>For Site Owners</strong></p>
<p>From any page on the front-end or back-end of your WordPress-powered site, send out an SOS to your webmaster if you run into any trouble.</p>
<p>If you don’t have your own webmaster yet, you might consider acquiring one on the official <a href="https://jobs.wordpress.net/" rel="nofollow ugc">WordPress jobs board</a>.</p>
<p><strong>For Webmasters/Site Admins/Web Designers/Web Developers</strong></p>
<p>Add this plugin to client sites to automatically get more details and save time on a lot of back and forth.</p>
<p><strong>Let’s Make it Better</strong></p>
<p>This is an experimental idea. Please request improvements!</p>
<p><strong>Features</strong></p>
<ul>
<li>Set your preferred to/from emails under <em>Settings > I Need Help!</em></li>
<li>Send an SOS directly from any page that you need help on</li>
<li>The URL of the current page is automatically attached to the email</li>
<li>Any errors present on the page are automatically attached to the email</li>
<li>Site and debug info is automatically attached to the email</li>
</ul>


I Need Help!

From any page on the front-end or back-end of your WordPress-powered site, send out an SOS to your webmaster if you run into any trouble.

Alan Fuller

<p>Fullworks Support Diagnostics makes it easier for plugin developers to troubleshoot issues by automatically collecting diagnostic information and providing powerful debugging tools. It discovers installed plugins and provides a framework for plugin-specific diagnostic data collection.</p>
<p>This plugin should only be activated when instructed by plugin support personnel for diagnostic purposes.</p>
<h4>Key Features</h4>
<ul>
<li><strong>Automatic plugin discovery</strong> – Detects compatible plugins with support-config.json files</li>
<li><strong>System information collection</strong> – Gathers essential WordPress environment data</li>
<li><strong>wp-config.php debug management</strong> – Safely modify debug constants with automatic backups</li>
<li><strong>Shortcode scanning</strong> – Identifies shortcodes used across your site</li>
<li><strong>Freemius integration</strong> – Collects license status and Freemius state for premium plugins</li>
<li><strong>REST API endpoints</strong> – Allows secure remote diagnostics with temporary access links</li>
<li><strong>Sensitive data protection</strong> – Masks API keys and other confidential information</li>
<li><strong>Debug log monitoring</strong> – Checks and displays the most recent log entries</li>
</ul>
<h4>Debug Management</h4>
<p>The plugin can safely manage debug constants in wp-config.php:</p>
<ul>
<li>Enable/disable WordPress debugging with a single click</li>
<li>Automatically creates backups of wp-config.php before any modifications</li>
<li>Clearly marks all changes with comment blocks for easy identification</li>
<li>Safely removes all modifications when the feature is disabled</li>
<li>Monitors debug log files for recent entries</li>
</ul>
<h4>Security Considerations</h4>
<ul>
<li>All wp-config.php modifications require explicit admin confirmation</li>
<li>Access keys can be regenerated at any time</li>
<li>Temporary access links expire after 24 hours</li>
<li>API keys and sensitive data are masked in diagnostic reports</li>
<li>REST API endpoint can be disabled if not needed</li>
</ul>
<h3>Usage Instructions</h3>
<h4>For Site Owners</h4>
<ol>
<li><strong>Only install when directed by support personnel</strong></li>
<li>Go to Tools <span aria-hidden="true" class="wp-exclude-emoji">→</span> Plugin Support Diagnostics in your WordPress admin</li>
<li>If instructed, enable debug management and select appropriate debug constants</li>
<li>Click “Generate Diagnostic Data”</li>
<li>Share the diagnostic information with support using one of these methods:
<ul>
<li>Copy to clipboard</li>
<li>Download as JSON</li>
<li>Use the temporary direct access link (valid for 24 hours)</li>
</ul>
</li>
<li>When troubleshooting is complete, disable any debug options and consider deactivating the plugin</li>
</ol>
<h4>For Plugin Developers</h4>
<p>To make your plugin compatible with Support Diagnostics, create a <code>support-config.json</code> file in your plugin’s root directory. See the example-support-config.json file included in the plugin for reference.</p>


Fullworks Support Diagnostics

A diagnostic tool that helps plugin developers provide better support by collecting relevant system information and managing debug constants.

I Need Help! vs Fullworks Support Diagnostics