Ilachat

<p>ILACHAT is a powerful AI chatbot and live chat plugin for WordPress and WooCommerce. It provides 24/7 automated support, increases sales with product recommendations, tracks WooCommerce orders in real time, and captures leads directly from your website.</p>
<p>With ILACHAT, you deliver personalized conversations around the clock, improving response times and boosting customer satisfaction. By leveraging real-time customer and order data, the chatbot delivers accurate, timely, and context-aware answers. This combination streamlines your support operations, increases engagement, builds loyalty, and drives conversions.</p>
<p>Store-focused chatbots act as virtual sales consultants, guiding shoppers through product selections, offering personalized recommendations, assisting with order tracking, and strengthening customer retention.</p>
<p><strong>Benefits of ILACHAT:</strong></p>
<ul>
<li>Provide 24/7 customer support without the need for additional staff.</li>
<li>Engage users instantly with personalized, context-aware conversations.</li>
<li>Drive sales by guiding users through the purchasing journey with tailored product suggestions.</li>
<li>Reduce operational costs through efficient automation.</li>
<li>Improve response accuracy with real-time WooCommerce data integration.</li>
<li>Capture leads directly through the chat widget to grow your customer base.</li>
<li>Enable seamless handoff to human operators when needed.</li>
<li>Support multiple languages for global audiences.</li>
<li>Customize chatbot interactions to align with your brand and customer needs.</li>
<li>Gain actionable insights with interaction analytics to optimize performance.</li>
</ul>
<p>Need more customization or tailored integrations? Contact us at <a href="https://ila.chat/contact/" rel="nofollow ugc">https://ila.chat/contact/</a>, our team can guide and implement advanced solutions for you.</p>
<p><strong>Features:</strong></p>
<ul>
<li>AI-powered chatbot delivering 24/7 automated support.</li>
<li>Live chat functionality to engage visitors and boost conversions.</li>
<li>Automatic synchronization of posts, pages, and custom post types with the ILACHAT knowledge base, ensuring up-to-date content without impacting site speed.</li>
<li>Auto-inserted chat widget on your website with no coding required.</li>
<li>Fully multilingual support: accepts all input languages and responds in your preferred business language.</li>
<li>Customizable widget design, including colors and styles to match your branding.</li>
<li>Lead capture capabilities: collect user details (name, email, phone) directly from the widget.</li>
<li>Human operator support: manually respond to conversations from the ILACHAT panel when needed.</li>
<li>Rich media messaging: send and receive images, voice notes, and emojis through the widget.</li>
<li>Interaction analytics providing valuable insights for continuous optimization.</li>
</ul>
<p>For WooCommerce-specific features, see the dedicated section below.</p>
<h3>WooCommerce Integration</h3>
<ul>
<li>Automatically synchronize WooCommerce products with ILACHAT for enhanced sales guidance and personalized product recommendations.</li>
<li>Provide real-time order tracking with instant access to WooCommerce order data, customizable authentication methods (email, phone, or both), and full control over shared information.</li>
<li>Add special chatbot notes on each order, allowing businesses to include custom data for bot usage and reference.</li>
</ul>
<p>Explore all features and view pricing at <a href="https://ila.chat/pricing/" rel="nofollow ugc">https://ila.chat/pricing/</a>.<br />
For documentation and updates, visit the <a href="https://ila.chat" rel="nofollow ugc">ILACHAT official site</a>.</p>
<h3>External services</h3>
<p>This plugin relies on the ILACHAT cloud service (main site <code>https://ila.chat</code> and API at <code>https://app.ila.chat</code>) to operate the chatbot, live chat, and data syncing. Service terms: <a href="https://ila.chat/terms-of-use/" rel="nofollow ugc">https://ila.chat/terms-of-use/</a>. Privacy policy: <a href="https://ila.chat/privacy-policy/" rel="nofollow ugc">https://ila.chat/privacy-policy/</a>.</p>
<ul>
<li>Account connection and widget: When you connect the plugin, your site URL and the ILACHAT token are sent to validate the account. The chat widget script is loaded from ila.chat and app.ila.chat, and chat messages plus any files or text entered in the widget are sent to ILACHAT to generate replies.</li>
<li>Content sync: When enabled, posts, pages, and custom post types send their title, author display name, featured image URL, permalink, excerpt, categories/tags, and cleaned body text to ILACHAT whenever content is created or updated. Deleting content sends a delete flag so it is removed from your ILACHAT knowledge base.</li>
<li>WooCommerce products (optional): If enabled, product data (name, short/long description, category names, attributes, price with currency, availability, image URLs, variations, and priority) is sent to ILACHAT to power product recommendations. Out-of-stock items are only synced if you enable that option.</li>
<li>WooCommerce order tracking (optional): If enabled, the plugin shares a secret link with ILACHAT so it can call back to your site for order details when a user asks. Returned data can include order totals/status, billing/shipping contact details, items, customer-visible notes, and any special notes you add, limited by the settings you choose (you can require phone/email checks).</li>
<li>Lead collection (optional): If enabled, the widget pre-fills the logged-in user’s name, email, and phone so they are sent to ILACHAT together with the conversation.</li>
<li>Control and disconnection: You can disable lead collection, product/category sync, and order tracking from the settings pages, hide the widget entirely, or disconnect the plugin. Disconnecting removes the stored token and stops further calls from the plugin to ILACHAT.</li>
</ul>
<h3>License</h3>
<p>This plugin is licensed under the GNU General Public License v3.<br />
For more details, visit <a href="https://www.gnu.org/licenses/gpl-3.0.html" rel="nofollow ugc">https://www.gnu.org/licenses/gpl-3.0.html</a>.</p>


ILACHAT – AI Chatbot & Live Chat

AI-powered chatbot and live chat for WordPress & WooCommerce. Boost support, sales, and lead capture with real-time data.

RhapsodyPlugins

<h4>Reduce up to 97% of repetitive support questions and 70% of multichannel workload using one powerful WordPress plugin that unifies AI Chatbot, Live Chat, CRM, Appointments, Booking, and automation for Facebook, Instagram, and WhatsApp, along with lead capture and sales automation.</h4>
<p><strong><a href="https://helpmate.chat/?utm_source=wp_org&utm_medium=wp_readme&utm_campaign=free_user" rel="nofollow ugc">Helpmate – Live, Social & AI Chat with Built-in CRM</a></strong></p>
<p>Helpmate is a support automation plugin for WordPress that combines AI chatbot, live chat, CRM, appointments, booking, Facebook, Instagram, WhatsApp messaging, and automation tools in one system.</p>
<p>This AI chatbot for WordPress helps automate customer support, manage leads, handle live chat conversations, run booking and appointments, and centralize CRM data inside your WordPress dashboard.</p>
<p>If you need automation, AI chatbot, live chat, CRM, appointments and booking in one plugin, Helpmate replaces multiple tools.</p>
<p><span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/koFRmV9h5CQ?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span></p>
<h3>Key Features</h3>
<h4>Free Features</h4>
<ul>
<li>
<p><strong>Helpmate AI</strong><br />
–Knowledge Base(30 Data Sources)</p>
</li>
<li>
<p><strong>Automations</strong><br />
–Test Chatbot<br />
–Customization(Partial)<br />
–Promo Bar(1 Template)<br />
–Sales Notifications(1 Template)</p>
</li>
<li>
<p><strong>Inbox</strong><br />
–All Conversations(Partial)<br />
–Chatbot(200 Chat Credits)<br />
–Tickets</p>
</li>
<li>
<p><strong>CRM</strong><br />
–Contacts(50)<br />
–Notes<br />
–Order Management<br />
–Leads (Chat Widget Leads)</p>
</li>
<li>
<p><strong>Admin Hub</strong><br />
–Teams & Roles<br />
–Manage API Key<br />
–Analytics</p>
</li>
</ul>
<h4>Pro Features</h4>
<p>All Free Features + Below</p>
<ul>
<li>
<p><strong>Helpmate AI</strong><br />
–Knowledge Base(1k to 30k)</p>
</li>
<li>
<p><strong>Automations</strong><br />
–Auto DM & Comments<br />
–Order Status Tracking<br />
–Product Search by Image<br />
–Refund & Return in Chat Window<br />
–Email Campaigns<br />
–Lead Capture<br />
–Coupon Delivery<br />
–Proactive Sales<br />
–Email Sequences<br />
–Abandoned Cart Recovery</p>
</li>
<li>
<p><strong>Inbox</strong><br />
–All Conversations<br />
–Chatbot, Unlimited Chat Credits With Own API Key<br />
–Live Chat<br />
–Social Messages<br />
–Comments on Social Media</p>
</li>
<li>
<p><strong>Channels</strong><br />
–Facebook Messages<br />
–Facebook Comments<br />
–Instagram Messages<br />
–Instagram Comments<br />
–WhatsApp<br />
–Live Chat<br />
–Contacts(Unlimited)<br />
–Appointments & Bookings<br />
–Segments<br />
–Custom Fields<br />
–Tasks<br />
–Email Templates</p>
</li>
</ul>
<p><strong><a href="https://helpmate.chat/features/?utm_source=wp_org&utm_medium=wp_readme&utm_campaign=free_user" rel="nofollow ugc">Helpmate All Features</a></strong></p>
<p>= Helpmate’s Features 👇=</p>
<p>Here’s a straightforward look at what Helpmate can do for your WordPress business.</p>
<h4>⚙ Support Automation System</h4>
<p>Helpmate is a support automation plugin for WordPress designed to automate repetitive customer support tasks and reduce manual workload. The support automation system helps businesses manage conversations, automate responses, and improve efficiency inside the WordPress dashboard.</p>
<p>Helpmate is built for automation:</p>
<ul>
<li>Support automation workflows</li>
<li>Auto DM and auto comment replies</li>
<li>Email campaigns</li>
<li>Email sequences</li>
<li>Lead capture automation</li>
<li>Coupon delivery automation</li>
<li>Proactive sales automation</li>
<li>Abandoned cart recovery automation</li>
<li>Sales notification popups</li>
<li>Promo bar announcements</li>
</ul>
<p>Automation helps increase engagement, leads and sales without manual effort.</p>
<h4>🤖 AI Chatbot for WordPress</h4>
<p>Helpmate includes an AI chatbot for WordPress that automatically responds to customer inquiries and support questions. This WordPress chatbot uses knowledge base training and customizable behavior settings to deliver accurate responses.</p>
<p>Helpmate AI chatbot helps automate customer support and engagement:</p>
<ul>
<li>AI chatbot trained with knowledge base</li>
<li>Custom chatbot tone and language</li>
<li>Test chatbot before going live</li>
<li>Behavior and appearance controls</li>
<li>Product search by image</li>
<li>Order status tracking</li>
<li>Refund and return in chat window</li>
</ul>
<p>This AI chatbot reduces manual support work and improves response speed.</p>
<h4>💬 Live Chat & Omnichannel Inbox</h4>
<p>Helpmate provides a live chat plugin for WordPress with a centralized omnichannel inbox. The live chat system allows businesses to manage all conversations from one dashboard.</p>
<p>Helpmate includes a complete live chat and messaging system:</p>
<ul>
<li>Live chat for WordPress</li>
<li>AI chatbot conversations</li>
<li>Support tickets</li>
<li>Social messages from Facebook, Instagram and WhatsApp</li>
<li>Comments management</li>
<li>Archived conversations</li>
<li>All conversations in one inbox</li>
</ul>
<p>This live chat plugin centralizes customer support and messaging.</p>
<h4>📱 Channels Supported</h4>
<p>Helpmate supports multiple communication channels to unify customer support automation.</p>
<p>Connect multiple channels:</p>
<ul>
<li>Facebook Messenger</li>
<li>Facebook Comments</li>
<li>Instagram DM</li>
<li>Instagram Comments</li>
<li>WhatsApp</li>
<li>Live Chat widget</li>
</ul>
<p>Manage all communication inside WordPress.</p>
<h4>🧠 Built-in CRM for WordPress</h4>
<p>Helpmate includes a built-in CRM for WordPress that helps manage contacts, leads, and customer data directly inside the WordPress admin panel.</p>
<p>Helpmate includes a full CRM system:</p>
<ul>
<li>Contacts management</li>
<li>Notes and activity logs</li>
<li>Order management</li>
<li>Leads from social and chat widget</li>
<li>Appointments and bookings</li>
<li>Segments</li>
<li>Custom fields</li>
<li>Tasks</li>
<li>Email templates</li>
</ul>
<p>This CRM helps organize customers, leads, appointments and support data in one place.</p>
<h4>📅 Appointments & Booking System</h4>
<p>Helpmate includes an appointments and booking system for WordPress that integrates with live chat, CRM, and automation tools.</p>
<p>Helpmate supports appointments and booking management:</p>
<ul>
<li>Create appointments</li>
<li>Manage bookings</li>
<li>Automate reminders</li>
<li>Sync with CRM contacts</li>
</ul>
<p>The appointment booking system works alongside AI chatbot and support automation to streamline scheduling and customer communication.</p>
<h4>🏢 Admin Hub & Team Management</h4>
<p>Helpmate includes an admin hub for managing support automation, AI chatbot, live chat, CRM, and booking features from one dashboard.</p>
<p>Admin features:<br />
* Teams and roles<br />
* Analytics dashboard<br />
* Manage modules</p>
<p>Control support automation, AI chatbot, CRM and live chat from one admin hub.</p>
<h4>🚀 Why Choose Helpmate?</h4>
<ul>
<li>Support automation for WordPress</li>
<li>AI chatbot with knowledge base</li>
<li>Live chat and Facebook, Instagram, WhatsApp messaging</li>
<li>Built-in CRM</li>
<li>Email campaigns</li>
<li>Email sequences</li>
<li>Appointments and booking system</li>
<li>Lead capture and sales automation</li>
<li>Abandoned cart recovery</li>
<li>Omnichannel inbox</li>
</ul>
<p>One plugin. Complete support automation system.</p>
<p><strong><a href="https://rhapsodyplugins.com/helpmate-pricing/?utm_source=wp_org&utm_medium=wp_readme&utm_campaign=free_user&#free-vs-pro" rel="nofollow ugc">Check All Free and Pro Features</a></strong></p>
<h3>Installation Requirements</h3>
<h4>Minimum Requirements</h4>
<ul>
<li>WordPress 5.8 or higher</li>
<li>WooCommerce 6.0 or higher</li>
<li>PHP 7.4 or higher</li>
<li>MySQL 5.7+ or MariaDB equivalent</li>
</ul>
<h4>Recommended Requirements</h4>
<ul>
<li>WordPress 6.2+</li>
<li>PHP 8.0+</li>
<li>WooCommerce 7.5+</li>
</ul>
<h3>Installation Process</h3>
<ol>
<li>Upload the plugin folder to the <code>/wp-content/plugins/</code> directory, or install via WordPress admin.</li>
<li>Activate the plugin through the “Plugins” menu.</li>
<li>Go to “Helpmate” in the sidebar and configure your chatbot.</li>
<li>Add FAQs, link products, and customize chatbot responses.</li>
<li>Done! Your smart AI assistant is live.</li>
</ol>
<h3>Version Update Logs</h3>
<h4>2.0.2 – 2025-03-11</h4>
<ul>
<li>Added: Top bar shows “Chat Credits: Unlimited” with infinity icon when own OpenAI API key is set.</li>
<li>Added: Users can delete their own OpenAI API key from Manage API page.</li>
<li>Added: Manage API page displays first/last 4 characters of saved API key with sk-proj hint for identification.</li>
<li>Added: Clear guidance for own OpenAI key: where to get key (API keys link), add credit/balance (billing link), and clarification that it is not ChatGPT Plus subscription.</li>
<li>Added: Sync Credits button now visible for all users on Manage API page (previously Pro only).</li>
<li>Update: Improved readability of OpenAI key info box text on Setup Step 2.</li>
</ul>
<h4>2.0.1 – 2025-02-27</h4>
<ul>
<li>Fixed: Auto focus on the chat input while chat widget is closed issue.</li>
<li>Fixed: Sales notifications close icon not clickable on some devices.</li>
</ul>
<h4>2.0.0 – 2026-02-22</h4>
<ul>
<li>Added: Completely redesigned admin sidebar with icon bar and submenu panel navigation.</li>
<li>Added: Mobile-responsive sidebar with sheet-based navigation.</li>
<li>Added: Notification bell in top bar with unread notification counts.</li>
<li>Added: Browser tab title sync for unread notification count.</li>
<li>Added: 3-step setup wizard (API Key, OpenAI (Pro), Data Training) for first-time users.</li>
<li>Added: Getting started checklist on Dashboard with step-by-step onboarding.</li>
<li>Added: Free vs Pro comparison table on Dashboard.</li>
<li>Added: Contacts management page (50 contacts free, unlimited in Pro).</li>
<li>Added: Contact details page with Overview, Emails, Tasks, Notes, Conversations, Orders, and Tickets tabs.</li>
<li>Added: Contact details tabs for Abandoned Carts, and Schedules. (Pro)</li>
<li>Added: Leads management page with notification badge for new leads.</li>
<li>Added: Notes system on contacts.</li>
<li>Added: WooCommerce order management linked to contacts.</li>
<li>Added: WooCommerce order metabox showing CRM contact info.</li>
<li>Added: Appointments and Bookings management. (Pro)</li>
<li>Added: Segments with condition builder for contact filtering. (Pro)</li>
<li>Added: Custom Fields for contacts and tasks. (Pro)</li>
<li>Added: Tasks management with Kanban board and list view. (Pro)</li>
<li>Added: Email Templates with template editor and library. (Pro)</li>
<li>Added: Email Campaigns with bulk sending. (Pro)</li>
<li>Added: Email Sequences for automated follow-up flows. (Pro)</li>
<li>Added: Failed emails tracking sheet. (Pro)</li>
<li>Added: Smart Scheduling module with schedules and settings. (Pro)</li>
<li>Added: CRM Analytics with reports for Contacts, Leads, Emails, Tasks, Tickets, and Team Performance. (Pro)</li>
<li>Added: Unified All Conversations inbox replacing the old Activity page.</li>
<li>Added: Chatbot conversations tab (200 chat credits free, unlimited with own API key in Pro).</li>
<li>Added: Tickets tab in inbox.</li>
<li>Added: Archived conversations tab.</li>
<li>Added: Live Chat inbox tab with real-time messaging. (Pro)</li>
<li>Added: Social Messages inbox tab. (Pro)</li>
<li>Added: Comments inbox tab for social media comments. (Pro)</li>
<li>Added: Automations organized into Support, Sales, Marketing, and Conversion groups.</li>
<li>Added: Lead Capture automation page.</li>
<li>Added: Promo Bar moved under Conversion Automation (1 free template).</li>
<li>Added: Sales Notifications moved under Conversion Automation (1 free template).</li>
<li>Added: Chatbot sub-group under Support Automation with Test Chatbot, Customization, and module settings.</li>
<li>Added: Auto DM and Comments automation for social platforms. (Pro)</li>
<li>Added: Email Campaigns automation. (Pro)</li>
<li>Added: Coupon Delivery automation. (Pro)</li>
<li>Added: Proactive Sales automation. (Pro)</li>
<li>Added: Email Sequences automation. (Pro)</li>
<li>Added: Facebook Messages and Comments integration. (Pro)</li>
<li>Added: Instagram Messages and Comments integration. (Pro)</li>
<li>Added: WhatsApp integration. (Pro)</li>
<li>Added: Live Chat channel settings. (Pro)</li>
<li>Added: Social lead campaign components. (Pro)</li>
<li>Added: Teams and Roles management with 5 predefined roles (Admin, Manager, Live Chat Agent, Salesperson, Marketer).</li>
<li>Added: Role-based permission system across all pages.</li>
<li>Added: Modules management page for toggling features on and off.</li>
<li>Added: Analytics page moved under Admin Hub.</li>
<li>Added: Chat review and feedback form in the public chat widget.</li>
<li>Added: Business hours support for the chat widget.</li>
<li>Added: Improved test chatbot with launcher preview mode.</li>
<li>Added: Behavior settings for chatbot (tone, language).</li>
<li>Added: Post and page meta box for training KB directly from the WordPress editor.</li>
<li>Added: Appointment booking form in public widget. (Pro)</li>
<li>Added: Public scheduling page with form template. (Pro)</li>
<li>Added: Email unsubscribe page. (Pro)</li>
<li>Added: In-app notifications system.</li>
<li>Added: Notification badges on Inbox and CRM sidebar sections.</li>
<li>Added: Per-type notification counts (leads, appointments, tasks etc).</li>
<li>Added: Realtime updates system.</li>
<li>Added: Permissions module with granular access control.</li>
<li>Added: Social message processor for multi-platform handling. (Pro)</li>
<li>Update: Improved AI reasoning capabilities.</li>
<li>Update: Data source tabs (File, Post, Products, QnA, Text, URL) improved.</li>
<li>Update: Chat response generator improved.</li>
<li>Update: Improved chat message bubbles and formatting.</li>
<li>Update: Updated product carousel component.</li>
<li>Update: Rich text editor toolbar expanded (code view, image insertion).</li>
<li>Update: Improved chat conversion system message.</li>
<li>Removed: Old flat sidebar navigation (replaced by icon bar and submenu panel).</li>
<li>Removed: Old Activity page (replaced by Inbox).</li>
<li>Removed: Old ActivateApi page (replaced by Setup Wizard).</li>
<li>Removed: Old Dashboard page (replaced by Control Center Dashboard).</li>
<li>Removed: Old Analytics page (replaced by Control Center Analytics).</li>
<li>Removed: Old Modules page (replaced by Automations structure).</li>
</ul>
<h4>1.1.6 – 2025-11-29</h4>
<ul>
<li>Added: Test chatbot feature with instructions.</li>
<li>Added: Instructions added for training chatbot.</li>
<li>Update: Improved chat conversion system message.</li>
</ul>
<h4>1.1.5 – 2025-11-23</h4>
<ul>
<li>Fixed: Bulk train datetime and progress issues fixed.</li>
<li>Update: App center sidebar menu highlighted.</li>
</ul>
<h4>1.1.4 – 2025-11-05</h4>
<ul>
<li>Fixed: Hotfix for react build issue.</li>
</ul>
<h4>1.1.3 – 2025-11-03</h4>
<ul>
<li>Added: Feedback form on plugin deactivation.</li>
<li>Fixed: Admin page loading issues on some pages.</li>
</ul>
<h4>1.1.2 – 2025-10-30</h4>
<ul>
<li>Fixed: Content train for website without title issue fixed.</li>
<li>Fixed: Sales notification, human handover and refund return css issues fixed.</li>
<li>Update: Dashboard button alignment.</li>
</ul>
<h4>1.1.1 – 2025-10-26</h4>
<ul>
<li>Update: Edit website information textarea is replace with a rich text editor.</li>
<li>Fixed: Train data issue.</li>
</ul>
<h4>1.1.0 – 2025-10-16</h4>
<ul>
<li>Added: Dashboard page</li>
<li>Added: Simplified consent on api key creation page</li>
<li>Added: PDF, excel and docs files support in data sources</li>
<li>Added: Abandoned cart scheduling follow up emails</li>
<li>Added: Display of credits usage in manage api key page</li>
<li>Removed: Start here tab from data sources</li>
<li>Fixed: Style conflicts from chatbot widget css with the website styles.</li>
</ul>
<h4>1.0.0 – 2025-10-05</h4>
<ul>
<li>New: Initial release</li>
</ul>


Helpmate – Support Automation, AI Chatbot, Live Chat, Social Automation, Booking & CRM Solution

Reduce 97% of support queries and 70% of workload with AI Chatbot, Live Chat, CRM, Booking and WhatsApp automation.

ILACHAT – AI Chatbot & Live Chat vs Helpmate – Support Automation, AI Chatbot, Live Chat, Social Automation, Booking & CRM Solution