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<p><strong>Turn more website visitors into leads and customers — automatically.</strong></p>
<p>Kanom Chatbot is an AI-powered sales and customer support assistant for WordPress that helps convert visitors into qualified leads through real conversations — not static contact forms.</p>
<p>Answer questions instantly, recommend products, capture emails at the right moment, and follow up while purchase intent is still high.</p>
<p>The chatbot learns directly from your website content — pages, products, FAQs, pricing, policies, and documentation — so responses stay accurate, on-brand, and grounded in your real business.</p>
<p>No API keys. No complicated setup. No separate AI accounts.</p>
<p>Install in under 2 minutes and start answering visitors 24/7.</p>
<h4>Why Kanom Chatbot?</h4>
<p>Most visitors never fill out a contact form.</p>
<p>Kanom turns those missed opportunities into conversations that can qualify leads, answer objections, recommend products, and capture emails automatically.</p>
<p>Instead of losing visitors who have questions, your site gets an AI assistant that:</p>
<ul>
<li>Responds instantly in multiple languages</li>
<li>Captures leads naturally during conversation</li>
<li>Helps shoppers find the right product</li>
<li>Handles repetitive support questions automatically</li>
<li>Learns from your actual website content</li>
<li>Gives your team a searchable pipeline of conversations and leads</li>
</ul>
<p>Every chat becomes an opportunity to increase conversions.</p>
<h4>Everything an AI assistant on your website should do</h4>
<p><strong>AI Customer Support — 24/7</strong></p>
<p>Reduce repetitive support tickets by answering common questions instantly: shipping, returns, pricing, policies, account help, onboarding, and more. Visitors get answers in their own language, day or night.</p>
<p><strong>AI Sales Assistant</strong></p>
<p>Help visitors choose products, answer pre-sale questions, recommend related items, and reduce hesitation before checkout. Works hand-in-hand with WooCommerce.</p>
<p><strong>Lead Capture Built Into the Conversation</strong></p>
<p>Instead of interruptive popups or generic forms, Kanom asks for contact details naturally at the right moment in the conversation. Every captured lead includes:</p>
<ul>
<li>Name and email</li>
<li>Visitor intent (what they were asking about)</li>
<li>Source page (where the conversation happened)</li>
<li>Full conversation transcript</li>
<li>CSV export and analytics</li>
</ul>
<p>You also get a live email with the transcript so you can follow up while purchase intent is fresh — and a weekly digest summarising what converted last week.</p>
<p><strong>Site-Aware Answers</strong></p>
<p>Kanom automatically indexes your pages, posts, and WooCommerce products so answers come from your actual content — not hallucinated AI responses. No manual training or document uploads required. Edit a page; the bot knows about it on the next save.</p>
<p><strong>WooCommerce-Aware</strong></p>
<p>When a visitor opens chat with items in their cart, the bot knows what’s in it — so it can answer cart-specific questions in context, recommend related products, and nudge hesitant shoppers toward checkout.</p>
<p><strong>Proactive Engagement</strong></p>
<p>Auto-open the chat after a few seconds, at a scroll depth, or on exit intent — with a custom greeting. Visitors who would have bounced get one more chance to ask a question.</p>
<p><strong>Analytics & Insights</strong></p>
<p>Track conversations, conversion rates, top questions, unresolved issues, and the pages generating the most leads. A Monday-morning email digest summarises last week without making you log in.</p>
<p><strong>Multilingual Out of the Box</strong></p>
<p>Visitors type in any language; the bot answers in the same one. No translation plugins, no per-language setup — works across 95+ languages from day one.</p>
<p><strong>Privacy-First & GDPR-Ready</strong></p>
<p>Optional chat storage, IP anonymization, configurable retention (off, 30, 90, 180, or 365 days), and a one-click “delete everything” that cascades to captured leads. Captured leads live in your own WordPress database — not on a third-party server.</p>
<h4>Set up in minutes</h4>
<ol>
<li>Install the plugin</li>
<li>Add your business information</li>
<li>Customize the chatbot design</li>
<li>Start chatting with visitors instantly</li>
</ol>
<p>No coding required. No AI experience needed. No API keys required.</p>
<h4>Hosted AI included</h4>
<p>Kanom includes hosted AI out of the box, so you can launch immediately without managing OpenAI or Anthropic accounts.</p>
<p>Prefer using your own AI provider? Kanom also supports OpenAI, Anthropic, and Google models through WordPress AI Connectors — useful if you want unlimited messages on your own bill.</p>
<h4>Turn your website into a lead generation engine</h4>
<p>Your visitors already have questions.</p>
<p>Kanom helps you answer them instantly, convert more of them into customers, and capture leads automatically — even while you sleep.</p>
<p>Install Kanom Chatbot today and start turning conversations into revenue.</p>
<h4>What’s included on every plan</h4>
<ul>
<li>Hosted AI included (no API keys to manage)</li>
<li>Lead capture in conversation, with full transcript + intent + source page</li>
<li>Site-aware answers from your real pages, posts, and products</li>
<li>WooCommerce-aware (cart context, product recommendations)</li>
<li>Proactive triggers (time on page / scroll depth / exit intent)</li>
<li>Multilingual — works in 95+ languages</li>
<li>Analytics dashboard + weekly email digest</li>
<li>GDPR-friendly privacy controls</li>
<li>Floating chat widget — fully customizable (color, logo, position, greeting, tone)</li>
<li>Shortcode <code>[kanom_chatbot]</code> for embedding on specific pages</li>
<li>Admin chat logs with transcript view + CSV export</li>
<li>Built-in Support tab — reach our team directly from inside WordPress</li>
</ul>
<p>Paid plans unlock higher monthly message volume, multiple sites, unlimited live lead notifications (free plan emails the first 5/month and stores the rest), and the ability to remove the “Powered by” badge from the widget.</p>
<h4>External services</h4>
<p>This plugin requires our hosted AI service to function. There is no option to run it without it — the AI provider key is held server-side and never ships with the plugin.</p>
<p>The plugin communicates with our hosted service at <strong>wpsmartchatbot.com</strong> (operated by us). All routes are sub-paths of <code>https://wpsmartchatbot.com/wp-json/wpsc-saas/v1/</code>:</p>
<ul>
<li><code>/trial</code> — issues a free license. Sent: site URL, admin email. Called the first time a visitor sends a chat message (not on activation).</li>
<li><code>/activate</code>, <code>/deactivate</code> — register/deregister this site against a paid license. Sent: license key, site URL.</li>
<li><code>/validate</code> — daily license re-check. Sent: license key, site URL.</li>
<li><code>/plans</code> — fetches the public plan catalog for the License page. No personal data sent.</li>
<li><code>/usage</code> — reports the local monthly message count. Sent: license key, site URL, message count.</li>
<li><code>/chat</code> — proxies the visitor’s conversation to a third-party AI provider (currently DeepSeek). Sent: license key, site URL, the chat messages, and the AI prompt you configured (business name, FAQ, tone, etc.).</li>
<li><code>/checkout/{plan}</code> — opens a Stripe checkout link in a new tab when an admin upgrades.</li>
</ul>
<p>Data sent depends on the route — see the per-route list above. The visitor’s chat messages and your AI prompt are forwarded to the AI provider only via the <code>/chat</code> route, and only when a visitor actually sends a message.</p>
<ul>
<li>Service endpoint: https://wpsmartchatbot.com/wp-json/wpsc-saas/v1</li>
<li>Terms of Service: https://wpsmartchatbot.com/terms</li>
<li>Privacy Policy: https://wpsmartchatbot.com/privacy</li>
</ul>
<p>By installing and activating this plugin, you agree to the Terms of Service and Privacy Policy linked above.</p>
<h4>Roadmap</h4>
<ul>
<li>Team accounts & multiple chatbots per account</li>
<li>WhatsApp integration</li>
<li>Human handoff (transcript <span aria-hidden="true" class="wp-exclude-emoji">→</span> admin’s inbox with reply-to so support replies go back to the visitor by email)</li>
<li>CRM webhook (push captured leads to Zapier / Make / your CRM of choice)</li>
<li>Deeper WooCommerce integration (order history, recently-viewed, wishlist)</li>
<li>A/B testing for proactive triggers (test different opener messages, see which converts more leads)</li>
</ul>


Kanom Chatbot for Customer Support & Sales

AI customer support, sales assistant, and lead capture for WordPress — answers questions, recommends products, and captures leads 24/7.

Text

<p><a href="https://www.text.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing" rel="nofollow ugc">Text is an AI-powered customer service platform</a> — live chat, AI agent, help desk, and ticketing in one workspace. Install the plugin on your WordPress site in minutes, connect your account, and the AI starts handling conversations the same day.</p>
<p>No developer needed. 14-day free trial, no credit card required.</p>
<h3>🤖 AI Agent That Resolves, Sells, and Generates Leads</h3>
<p><a href="https://www.text.com/features/ai-agent/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing" rel="nofollow ugc">AI agent</a> in Text is trained on your website data and knowledge base. Point it at your site — it reads your content, understands context, and starts helping visitors the same day.</p>
<p><strong>How training works:</strong> You give the AI your website URL, help articles, PDFs, or product catalogs. It builds its knowledge base automatically.</p>
<p>The AI resolves conversations end-to-end — order status, returns, FAQs, product specs — in multiple languages, 24/7, with automatic translation built in. <a href="https://www.text.com/press/company-news/text-shatters-ai-industry-standards-with-a-74-procent-global-resolution-rate/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing" rel="nofollow ugc">Text customers see a 74% AI resolution rate versus 59% industry average.</a> Fewer tickets on your team, more time for important conversations.</p>
<p>Resolution is only the starting point:</p>
<ul>
<li><strong>Checkout hesitation?</strong> The AI steps in with a relevant offer.</li>
<li><strong>Purchase intent on a product page?</strong> It starts the right conversation.</li>
<li><strong>Question about an existing order?</strong> It recommends next steps.</li>
</ul>
<p>These aren’t cold pitches — they’re helpful nudges at moments that convert.</p>
<p>AI delivers rich response formats — product cards, carousels, quick replies, buttons — so conversations feel interactive, not robotic. Persistent chat history means returning visitors pick up right where they left off.</p>
<p>Because the AI trains on your data — not generic internet content — it sounds like your brand:</p>
<ul>
<li>Fine-tune tone, answer length, and personality</li>
<li>Configure behaviors for different pages, audiences, or times of day</li>
<li>AI adapts to your business</li>
</ul>
<h3>Core Features</h3>
<h4>💬 Live Chat, Human Handoff, and Copilot</h4>
<p><a href="https://www.text.com/features/ai-live-chat/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing" rel="nofollow ugc"><strong>Live chat</strong></a> connects your WordPress site to Text’s unified inbox. See who’s online, what they’re browsing, where they came from. Routing rules send conversations to the right agent. Proactive triggers engage visitors before they ask.</p>
<p><strong>How does the AI handle conversations it can’t resolve? — human handoff.</strong> The AI doesn’t just transfer — it summarizes the conversation, collects customer details, and hands your agent full context.</p>
<p><a href="https://www.text.com/help/using-copilot-ai-powered-personal-assistant/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing" rel="nofollow ugc"><strong>Copilot.</strong></a> A separate AI assistant for your agents — reply suggestions, chat summaries, relevant knowledge base content, all in real-time. Copilot makes them faster.</p>
<h4>🤖 AI Agent</h4>
<p>Most chatbot plugins connect to a generic AI. Text’s AI agent is different — it’s trained on your data, speaks in your brand voice, and understands commercial context: what’s in the cart, browsed pages, purchase history.</p>
<p>Teach it new workflows in plain language — no code, no decision trees, no waiting on developers.</p>
<h4>⚡ Custom Skills</h4>
<p>Custom skills let you quickly teach your AI agent to qualify leads, capture contact details, offer discounts, route VIPs, create support tickets, schedule appointments — and more. No coding required.</p>
<p>Anyone on your team can build AI workflows that previously required a developer. One team built their most effective skill in thirty seconds with a single sentence.</p>
<p>Custom skills work with intent detection. The AI doesn’t wait for questions, it starts conversations on its own.</p>
<h4>🎫 Help Desk and Ticketing</h4>
<p>The ticketing system handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox.</p>
<p>Agent collaboration features — chat transfer, escalation rules, internal notes — keep complex issues moving. For agencies and resellers, white-label options let you deploy Text under your own brand.</p>
<h4>🎯 Campaigns and Lead Generation</h4>
<p>Text doesn’t wait for visitors to click. Proactive campaigns engage based on behavior — time on page, scroll depth, exit intent, cart value — then capture contact details, qualify prospects, and route high-value leads to your team with full context.</p>
<p>The conversational form builder lets you create structured data collection flows that feel natural inside the chat. No clunky pop-ups. No redirects to external contact form pages. The visitor answers questions inside the chatbot window, and the data flows directly into your CRM or email platform. With conversation forms built into the chat flow, you capture structured data without interrupting the natural conversation.</p>
<p>For ecommerce specifically, user conversions improve when the AI engages visitors at the right moment. Text detects buying patterns and acts — increasing customer conversion rate by meeting buyers where they are in the journey. Lead generation runs around the clock.</p>
<h4>⚙️ Automation and Integrations</h4>
<p>No-code workflows connect Text to HubSpot, Slack, Mailchimp, and more. Trigger-based actions handle tagging, routing, follow-ups, CRM updates, and notifications automatically. Ticket rules manage escalation, SLA enforcement, and feedback collection. Webhook support connects Text to virtually any system.</p>
<h4>📊 Measure Profit</h4>
<p>Text measures what matters — resolution rate, satisfaction, response times, agent performance, and cost per conversation. Unlike most platforms, it separates results by manual, AI-assisted, and fully automated. You see exactly where value is coming from.</p>
<p>Revenue attribution shows what the AI sells, saves, and surfaces. Feedback collects automatically through post-chat surveys and satisfaction ratings. This is the difference between a chat bot that reports on volume and a customer service platform that reports on value.</p>
<p>Topic detection highlights what customers ask about most, so you can fix what’s broken and double down on what works.</p>
<h4>🔐 Security and Compliance</h4>
<ul>
<li>SOC 2</li>
<li>GDPR and CCPA</li>
<li>PCI DSS</li>
<li>Role-based access with admin and member permissions</li>
<li>Multi-brand support with brand-level data separation</li>
<li>Dedicated private server option for enterprise clients</li>
<li>Controls to disable persistent chat history and manage data retention</li>
</ul>
<p>See more audits, certifications, subprocessors, and data processing practices in <a href="https://trust.text.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing" rel="nofollow ugc"><strong>Text’s Trust Center</strong></a>.</p>
<h4>💰 Pricing</h4>
<p><a href="https://www.text.com/pricing/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing" rel="nofollow ugc">Text’s pricing plans start at $19/month.</a> Three tiers — Essential, Growth, and Enterprise — with AI resolutions included at each level (10, 200, and 2,000+ per month). Additional resolutions available in packages of 50.</p>
<p>Every plan includes the AI chatbot, live chat, help desk, and ticketing system. 14-day free trial with full access to advanced features — no credit card required.</p>
<h3>💬 Live Chat for WordPress That Actually Works</h3>
<p>Text’s live chat plugin sits within the same unified inbox as your AI chatbot, email support, ticketing system, and social channels. No tab-switching. No lost context. One workspace for everything.</p>
<p>When a conversation needs a human, the AI doesn’t just transfer — it prepares. It collects customer details, summarizes the conversation, and hands your agent a warm handoff with full context — who they’re talking to, what they’ve asked, and what they need.</p>
<h4>🧑‍✈️ Copilot for Human Agents</h4>
<p>Copilot is a real-time AI assistant for your agents — reply suggestions, chat summaries, relevant knowledge base content. Agents respond faster, handle more, and don’t burn out.</p>
<h4>👀 Real-Time Visitor Tracking</h4>
<p>See who’s on your site right now, what they’re browsing, and where they came from. <a href="https://www.text.com/features/customer-list/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing" rel="nofollow ugc">Live visitor tracking</a> lets your team start proactive conversations based on actual behavior — not guesswork.</p>
<p>Combined with intelligent routing, the right agent gets the right conversation instantly — by skill, context, or account value. No manual assignment, no delays.</p>
<h4>🌐 Omnichannel Messaging — Every Channel, One Inbox</h4>
<p>Your customers don’t stick to one channel. Text brings live chat, email, Facebook Messenger, Instagram, and more into one <a href="https://www.text.com/features/inbox/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing" rel="nofollow ugc">omnichannel inbox</a> — full conversation history per contact, no blind spots. Not integrations duct-taped together. One inbox, built for it.</p>
<h4>🌙 Offline Messaging and After-Hours AI Coverage</h4>
<p>When no one’s online, the AI keeps working — capturing leads, qualifying visitors, and collecting context for follow-up. Your team wakes up to warm leads, not a backlog. 24/7 support without the 24/7 headcount.</p>
<h4>🎫 Help Desk and Ticketing System Built for WordPress</h4>
<p><a href="https://www.text.com/features/ai-help-desk/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing" rel="nofollow ugc">Text includes a full help desk and ticketing system</a> — not as an add-on, but as a core part of the platform. Create, assign, and track support tickets without leaving the conversation.</p>
<h4>📋 Ticket Management That Scales</h4>
<p>Every conversation can become a ticket with full context: browsing history, order data, previous conversations, internal notes.</p>
<ul>
<li>Automated tagging and routing based on conversation content</li>
<li>Priority levels and SLA tracking</li>
<li>Escalation workflows when SLAs are at risk</li>
<li>Satisfaction ratings and post-chat surveys</li>
<li>Team management with workload visibility</li>
<li>Response times, resolution rates, and agent performance reports</li>
</ul>
<p>Email ticketing routes into the same inbox as chat and social. Self-service portal. White-label options for agencies and resellers.</p>
<h4>🛒 AI Agent for eCommerce and WooCommerce</h4>
<p>WooCommerce and <a href="https://www.text.com/increase-sales/convert-hesitant-buyers/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=text_wordpress_listing" rel="nofollow ugc">Shopify integration</a> gives your AI and human agents real-time access to order data, cart contents, and browsing history — right inside the conversation. Order tracking, product recommendations, and return flows run automatically. Your team focuses on conversations that need a human touch.</p>
<h4>🌍 Multilingual Support for Global WordPress Websites</h4>
<p>Text supports multiple languages with automatic translation built into the AI engine. Your AI chatbot responds in your visitor’s language automatically — no separate bots, no manual translation.</p>
<p>One AI agent serves your entire global audience — whether your site gets traffic from Berlin, São Paulo, or Tokyo. Multilingual support isn’t a premium add-on — it’s how the product works.</p>
<p>Under the hood, Text uses NLP and vector database embedding technology to understand meaning, not just match keywords.</p>
<h4>🔗 Integration With Your Existing Stack</h4>
<p>Text connects to WooCommerce, Shopify, HubSpot, Slack, Zapier, and more. Automated tagging, routing, follow-ups, and escalation rules run without manual work. Webhook support connects Text to virtually any system.</p>
<p>The plugin installs in clicks from your WordPress dashboard — no coding, no complex configuration. Customize the widget’s appearance, behavior, and placement directly from Text.</p>
<p>Text also works as a knowledge base plugin for your WordPress site. The AI learns from your existing content — pages, posts, product descriptions, help articles — and uses that knowledge to answer user questions accurately. As your site updates, so does the AI. No retraining required.</p>
<h4>🔄 Customer Experience Across the Entire Journey</h4>
<p>Implementing chatbots is only valuable if they fit into the broader customer experience. Text isn’t a standalone chat widget — it covers the entire customer journey from first visit to repeat purchase.</p>
<p>A visitor lands on your site. The AI tracks their behavior, starts the right conversation, and routes to a human when needed — with full context. After the purchase, it handles support. Every touchpoint is connected, every conversation makes the AI smarter and your team more effective. From first click to loyal customer.</p>
<h4>🎨 Chat Widget Customization</h4>
<p>The chat widget adapts to your brand — colors, position, greeting messages, avatar, launcher style. Show it on specific pages, hide it on others, trigger it by behavior, or limit it to business hours.</p>
<p>Focus browser tab flashing alerts your agents when new messages arrive. Bot notification sounds keep your team responsive. The widget is fully responsive — it looks and works properly on every device, every screen size, every WordPress theme.</p>
<h4>🛡️ Disable Persistent Chat History</h4>
<p>For businesses operating under strict data privacy regulations, Text offers controls to disable persistent chat history and manage data retention policies. GDPR compliance isn’t an afterthought — it’s built into how the platform handles customer data from day one.</p>
<h4>⚙️ Installation</h4>
<p>Installing Text on your WordPress site takes minutes:</p>
<ul>
<li>Log into your WordPress dashboard.</li>
<li>Go to Plugins and click Add New.</li>
<li>Search for “Text” in the plugin directory.</li>
<li>Install the plugin and activate it.</li>
<li>Connect your Text account — or create one directly from the WordPress backend.</li>
<li>The AI chatbot starts learning from your website data immediately.</li>
</ul>
<p>No API key configuration. No developer required. No PHP based system tweaks. The plug’n’play setup means you go from installation to handling conversations in the same session. The plugin is actively maintained — issues like undefined index issue fixed promptly, with regular updates and a tutorial link added to the plugin settings page so you’re never stuck.</p>
<h4>🏢 Who Uses Text</h4>
<p>Text is built for ecommerce and digital-first businesses — from growing online stores to enterprise teams. Whether you need to provide automated customer support for your WooCommerce shop, generate leads from your WordPress site, improve user engagement, or increase customer satisfaction without scaling headcount — Text is the WordPress chatbot and customer service platform that does it all.</p>
<p>Over 35,000 companies trust Text, including Unilever, Wembley Stadium, and MIT.</p>
<p>Your support team already talks to more potential buyers than sales does. Text makes sure those conversations count.</p>
<p><strong>Great service sells.</strong></p>
<h3>External services</h3>
<p>This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality.</p>
<h4>Account connection</h4>
<p>When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request:</p>
<ul>
<li>WordPress admin email address</li>
<li>WordPress site URL and admin URL</li>
<li>PHP version, WordPress version, and plugin version</li>
<li>WooCommerce version (if WooCommerce is active)</li>
</ul>
<p>This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account.</p>
<h4>Chat widget</h4>
<p>Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation.</p>
<p>This service is provided by Text, Inc:<br />
– <a href="https://www.text.com/legal/terms-of-use/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Terms of service</a><br />
– <a href="https://www.text.com/legal/privacy-policy/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Privacy policy</a></p>


Text: AI Chatbot, Live Chat & Ticketing for Customer Service

AI-powered customer service platform that turns support conversations into revenue.

Kanom Chatbot for Customer Support & Sales vs Text: AI Chatbot, Live Chat & Ticketing for Customer Service