kayakoteam

<p><a href="https://www.kayako.com/live-chat-software/" rel="nofollow ugc">Kayako Messenger</a> is effortless live chat software.</p>
<p><strong>Designed for customers</strong></p>
<h4>A modern messaging experience</h4>
<p>Your customers message their friends every day using messengers: now they can message your team with the same ease.</p>
<h4>Never miss a message again</h4>
<p>Customers can start conversations at any time, even when your team aren’t online. If your customer steps away and doesn’t see your message, Kayako will send messages to their email, so they can continue the conversation.</p>
<p>When your customer goes back to your website, they’ll be able to pick up the conversation there too. No need to start the conversation all over again, and no need for your customer to repeat themselves.</p>
<h4>Proactively engage with personality</h4>
<p>Automatically engage prospects and help customers. Targeted messages have never been so personal.</p>
<h4>Mobile ready</h4>
<p>More visitors are choosing to visit websites through their mobile device. Kayako Messenger is mobile web ready.</p>
<p><strong>Built for your team</strong></p>
<h4>A modern agent experience</h4>
<p>Kayako is so beautiful, simple, and effortless that you’ll fall in love with it.</p>
<h4>Put everything in one place</h4>
<p>Connect your support email and social inboxes to Kayako. Unify customer conversations across channels and work smarter.</p>
<h4>See your customer’s activity at a glance</h4>
<p>Use apps and integrations to log page views, orders, shipping history, and Help Center searches, or capture events from your own product, app, or service and see it all in real-time during conversations.</p>
<h4>Be more productive</h4>
<p>Automate manual elements, use canned responses and macros to blast through your live chat conversations.</p>
<p><strong>Testimonials</strong></p>
<p>“With Kayako Messenger, we’ve seen an immediate 17% increase in customer satisfaction.”</p>
<p>“This is the easiest and most efficient customer support tool that we’ve ever seen – and highly customizable.”</p>
<p>“Our team relies on Kayako Messenger to effortlessly support customers over live chat. Finally, a real-time messaging experience that works for our business.”</p>
<p>“We’re using Kayako Messenger to reply to our customers quickly and easily…We’ve reduced our average reply time by 60%.”</p>


Kayako Messenger: Live Chat

A better live chat solution to provide instant support and convert visitors into customers in real time.

<p><a href="https://www.drift.com/" rel="nofollow ugc">Drift</a> is the easiest way to add free live chat to your site.</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe class="youtube-player" width="640" height="360" src="https://www.youtube.com/embed/6zLnJqWLfVU?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation"></iframe></span>
<p>98% of website visitors leave without doing anything! It’s time to change that.<br />
Live chat is the single fastest path to more conversions, customer insights, and sales.<br />
We <a href="https://blog.drift.com/get-more-inbound-leads-with-live-chat" rel="nofollow ugc">increased inbound leads by 200%</a> just putting live chat on our own site. 💥</p>
<p>Often, you don’t need more traffic to close more sales.  You just need to talk to visitors when they’re live on your site.  Help customers who get stuck, encourage them to use your product, and get critical feedback – all inside your app, in real-time.</p>
<h4>Live Chat With Your Customers</h4>
<p>Half of your web visitors leave after just 15 seconds. Live chat helps you keep & convert more visitors — in seconds.</p>
<h4>Send Customers In-App Messages</h4>
<p>Your emails are great, but what about the 80% of people who never open them? Reach them with in-app messages.</p>
<h4>Improve Your Net Promoter Score</h4>
<p>Get actionable feedback that will help your business create products your customers love.</p>
<h4>Features</h4>
<p><strong>Real-time notifications.</strong><br />
Real-time Slack integration to alert your team so they can respond within a minute (best practice)!</p>
<p><strong>Offline mode.</strong><br />
Small team? Not able to support chat 24×7? No problem. Set the right expectation with offline mode.</p>
<p><strong>Capture email addresses.</strong><br />
Get email addresses right inside of Drift’s live chat so you can follow up later.</p>
<p><strong>Browser targeting.</strong><br />
Reach out when visitors do meaningful things – like visit your pricing page repeatedly. Set up rules to target these people and engage them with an offer to help.</p>
<h4>Real Testimonials</h4>
<p>“Drift has helped my team to be proactive and efficient when communicating with customers. Emails, Surveys, NPS and more all in one place? You cannot beat that!”</p>
<p>— Paul Miller, Co-Founder, SIKA</p>
<p>“The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease.”</p>
<p>— Justin Mulvaney, Customer Experience Lead, Crystal</p>
<p>Every time you get a new message, we give you as much information as we can about the person writing in, including their name, which page they are on or where they are inside of your app, their location, job, company information, links to their social profiles and more.</p>
<p>Start closing more sales and getting better customer feedback today. Get started with Drift’s 100% free live chat. 🚀</p>
<p><strong>Key Features</strong></p>
<ul>
<li>Talk to your website visitors and customers in real-time, right from Slack.</li>
<li>Integrates seamlessly with HubSpot, Marketo, Mailchimp, Zapier, Intercom, Salesforce, Segment and 100s more.</li>
<li>If a <code>$current_user</code> is present, we use their email as an identifier in the widget.<br />
Otherwise the widget operates in <a href="https://www.drift.com/live-chat" rel="nofollow ugc">aquisition mode</a> and prompts anonymous users for their email address. This allows you to talk with anonymous visitors on your WordPress site.</li>
</ul>
<h3>Usage</h3>
<p>After enabling the plugin, head on to the widget customization page to change settings and integrate its look and feel to match your site. When done, enable it by visiting the account configuration page and completing the instant signup process.</p>


Drift

Drift is the 100% free way used by over 10,000 businesses to talk to their leads and customers in real-time, from anywhere.

Kayako Messenger: Live Chat vs Drift