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<p><strong>IMPORTANT NOTICE</strong> KB Support is under new ownership. If you reached out to us for support, we no longer have access to past customer tickets or email conversation chains. If you need assistance, please post in the support forum, or email us directly. We apologize for the inconvenience, and are working to set up a new support help desk (using KB Support, of course) as soon as possible.</p>
<p>KB Support is the ultimate WordPress plugin for providing support and help desk services to your customers.</p>
<p>Enriched with features, you can be sure that right from activation, KB Support will provide the perfect Help Desk solution for your agents to support your customers.</p>
<p>The built-in Knowledgebase allows customers to find solutions to their issues during the ticket submission process, reducing the overall number of support queries received by your help desk.</p>
<p><strong>Key FREE Features of KB Support include</strong>:</p>
<ul>
<li>Easily manage and customize submission forms. No coding required, multiple forms can be created and utilized</li>
<li>Guest submission is fully supported. Customers do not need an account to create or manage support tickets</li>
<li>Sequential ticket numbers</li>
<li>Email notifications keep customers, admins and support agents up to date with recent ticket events</li>
<li>Restricted access ensures that only agents and the assigned customer are able to view tickets and correspondence</li>
<li>Unlimited ticket participants to ensure that all relevant parties can contribute towards a ticket on behalf of a customer</li>
<li>A fully responsive and clean front end design where customers can manage their tickets, including viewing and creating replies</li>
<li>Integrated Knowledge Base articles can be easily created and referenced to try and offer solutions without tickets being created</li>
<li>Ability to restrict access to individual knowledge base articles to logged in users only</li>
<li>Auto assign new tickets to agents based on current ticket count, or randomly</li>
<li>Tracks an agents status so you can see if they are online or offline</li>
<li>Ability to assign tickets to multiple agents</li>
<li>Add agents to departments and have assign to departments</li>
<li>A number of useful shortcodes to display submission forms, KB Article lists, ticket history, login/registration forms, profile editor, KB Article search form – and more</li>
<li>Numerous template tags enable you to easily add ticket related content into email notifications</li>
<li>Private ticket notes that are visible to agents only</li>
<li>Restrict which tickets an agent can view. i.e. Just those to which they are assigned</li>
<li>Group customers within a company</li>
<li>Customers can access tickets created by other members of their company</li>
<li>Uses templates that allow for easy customization of front end pages, shortcodes and CSS styles</li>
<li>Ajax based ticket submissions provide a powerful, reliable and friendly interface for customers</li>
<li>Built in SPAM protection</li>
<li>Customer portal enabling access to existing and historic tickets</li>
<li>Truly versatile – A bunch of hooks and filters for our developer friends</li>
<li>A growing number of <a href="https://kb-support.com/extensions/" rel="nofollow ugc">extensions</a> to provide even more functionality and customization options</li>
</ul>
<p>More information can be found at <a href="https://kb-support.com/" rel="nofollow ugc">https://kb-support.com/</a>.</p>
<p><strong>Further enhance the features and functionality of KB Support with paid <a href="https://kb-support.com/extensions/" rel="nofollow ugc">extensions</a> such as</strong>:</p>
<ul>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Email Support</a> – Management of tickets via email for agents and customers. Automation via email for agents.</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Easy Digital Downloads Integration</a> – Integrate KB Support with your Easy Digital Downloads store providing a seamless support solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">WooCommerce Integration</a> – Integrate KB Support with your WooCommerce store providing a seamless support solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Zapier</a> – Connect with thousands of 3rd party applications via <a href="https://zapier.com" rel="nofollow ugc">zapier.com</a> and fully automate your workflows</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Knowledge Base Integrations</a> – Fully integrate KB Support into your existing knowledge base solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Ratings & Satisfaction</a> – Enables customers and visitors to provide feedback on their support experience as well as the quality of your KB articles</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Reply Approvals</a> – Adds an approval process to ticket replies created by selected agents forcing a four-eyed approach to ticket replies</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Canned Replies</a> – Instantly reply to tickets with a single click using pre-defined replies to questions you receive the most</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Custom Ticket Status</a> – Define your own ticket statuses and enable email notifications when a ticket enters the status</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Email Signatures</a> – Enables support workers to register a custom signature which can be auto inserted into email notifications sent to customers</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">MailChimp Integration</a> – Grow your subscriptions by enabling quick and seamless customer sign-ups to your MailChimp newsletter lists via KB Support</li>
</ul>
<p><strong>Languages</strong></p>
<p>Would you like to help translate the plugin into more languages? <a href="https://kb-support.com/articles/translating-kb-support/" rel="nofollow ugc">Join our WP-Translations Community</a>.</p>


KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin

KB Support has been a real life-saver and has enabled me to get rid of the over-priced support platform that I had been using.

The plugin is well-built, is very intuitive and has worked faultlessly, providing all the features you need to provide a first-class support system and doumentation.

The extensions are very reasonably priced and with the addition of the Email Support extension I have everything I had from my previous help desk provider and more!

Thanks for the great plugin!

Amazing plugin!

We've set up a new plugin for the events sector and use KB Support for our Articles and ticket logging system.

Such an easy plugin to use.

Great Plugin


KB Support is the best WordPress plugin for support systems 


Best plugin for a support system

Best WordPress help desk, customer ticket and Knowledge Base plugin for WordPress. Simple yet effective. Feature rich.

NickDuncan

CodeCabin_

Jarryd Long

DylanAuty

<p>The easiest to use Help Desk & Support Ticket plugin. Create a support help desk quickly and easily with Nifty Desk.</p>
<h4>Features</h4>
<ul>
<li>Manage support tickets in a integrated and comprehensive support dashboard</li>
<li>Adds a Submit Ticket page to your website</li>
<li>Receive email notifications for new support tickets</li>
<li>Receive email notifications for support ticket responses</li>
<li>One support agent</li>
<li>Priorities – Add priorities to your support tickets (low, high, urgent, critical)</li>
<li>Internal notes </li>
<li>Basic reporting – Total tickets, solved tickets, average first reply time</li>
<li>Merge tickets with other tickets</li>
<li>Fully cutomizable email templates</li>
<li>Allow for HTML within tickets</li>
<li>Create your own child themes for your support area</li>
<li>REST API – create tickets, view tickets, and delete tickets.</li>
</ul>
<h4>Premium Features</h4>
<ul>
<li>Comprehensive and customizable support desk</li>
<li>Unlimited support agents</li>
<li>Unlimited quick responses</li>
<li>Receive email notifications when a new ticket has been assigned to you</li>
<li>Allow users and agents to upload files in support tickets</li>
<li>Allow tickets to be closed after a certain number of days</li>
<li>Create custom views to organize your tickets</li>
<li>Organize your support tickets into departments</li>
<li>Allow for multiple email collection channels</li>
<li>Schedule support tickets to be assigned to specific agents</li>
</ul>
<h4>Coming Soon</h4>
<ul>
<li>Android Mobile App</li>
</ul>
<h4>Why is using a Support Desk important</h4>
<p>Having a support desk on your website allows you to resolve issues faster and more efficiently. Simply put, a support desk allows you to organize information, steamline your workflow and eliminate any manual processes. By using a support desk such as Nifty Desk, you will no longer have to laboriously log issues by hand, dig through disorganized emails and let things slip through the cracks unknowingly.</p>
<p>If you can say ‘yes’ to any of the below points, it may be time to install Nifty Desk and declutter your product or service, one support ticket at a time:</p>
<ul>
<li>You find that things are inefficient, and often find that common issues are never addressed.</li>
<li>Multitasking is nearly impossible, especially considering you’re never sure where half of the issues lie with your product or service. </li>
<li>Your customers find it difficult to get in touch with you, or even obtain a resolution to an issue or problem. </li>
<li>You’re unaware if you’re fixing or making more problems on a day to day basis for your customer.</li>
<li>You have a negative or poor reputation as a business for following up and resolving your customer’s issues.</li>
</ul>
<h4>How can I provide outstanding support?</h4>
<p>As a business, we all want to be known for the excellent support we provide our customers. Below are just a few points you should follow to ensure your customers are having a great experience with you.</p>
<ul>
<li>Know your product well. Be confident about every aspect of it. Ensure your team is on the same page as well. </li>
<li>Be friendly. Add your personal touch to a response to prevent sounding like a predefined response. </li>
<li>Remember your manners – say please and thank you when asking and receiving something from the customer. </li>
<li>Greet the customer accordingly. Using the customer’s name in a reply is impressive in every language. </li>
<li>Show respect to the customer.</li>
<li>Be patient. Some customers may not understand your solution fully the first time round. </li>
<li>Listen. Take as much in from the customer before responding. This will allow you to provide a comprehensive and knowledgeable solution. </li>
<li>Never assume. Go back to basics first, and work your way through the problem, until you’ve found a suitable solution.</li>
</ul>


Nifty Desk – Ultimate Support Desk Plugin

One of the best support desk solutions I have used! Keep up the great work!

Best support desk!

Create a comprehensive support help desk and support ticket system in minutes with Nifty Desk.

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin vs Nifty Desk – Ultimate Support Desk Plugin