Freemius

Silkalns

WP Chill

Jack K

Çağdaş Dağ

Polat İnceler

LOGON

IMPORTANT NOTICE KB Support is under new ownership. If you reached out to us for support, we no longer have access to past customer tickets or email conversation chains. If you need assistance, please post in the support forum, or email us directly. We apologize for the inconvenience, and are working to set up a new support help desk (using KB Support, of course) as soon as possible.
KB Support is the ultimate WordPress plugin for providing support and help desk services to your customers.
Enriched with features, you can be sure that right from activation, KB Support will provide the perfect Help Desk solution for your agents to support your customers.
The built-in Knowledgebase allows customers to find solutions to their issues during the ticket submission process, reducing the overall number of support queries received by your help desk.
Key FREE Features of KB Support include:
<ul>
<li>Easily manage and customize submission forms. No coding required, multiple forms can be created and utilized</li>
<li>Guest submission is fully supported. Customers do not need an account to create or manage support tickets</li>
<li>Sequential ticket numbers</li>
<li>Email notifications keep customers, admins and support agents up to date with recent ticket events</li>
<li>Restricted access ensures that only agents and the assigned customer are able to view tickets and correspondence</li>
<li>Unlimited ticket participants to ensure that all relevant parties can contribute towards a ticket on behalf of a customer</li>
<li>A fully responsive and clean front end design where customers can manage their tickets, including viewing and creating replies</li>
<li>Integrated Knowledge Base articles can be easily created and referenced to try and offer solutions without tickets being created</li>
<li>Ability to restrict access to individual knowledge base articles to logged in users only</li>
<li>Auto assign new tickets to agents based on current ticket count, or randomly</li>
<li>Tracks an agents status so you can see if they are online or offline</li>
<li>Ability to assign tickets to multiple agents</li>
<li>Add agents to departments and have assign to departments</li>
<li>A number of useful shortcodes to display submission forms, KB Article lists, ticket history, login/registration forms, profile editor, KB Article search form – and more</li>
<li>Numerous template tags enable you to easily add ticket related content into email notifications</li>
<li>Private ticket notes that are visible to agents only</li>
<li>Restrict which tickets an agent can view. i.e. Just those to which they are assigned</li>
<li>Group customers within a company</li>
<li>Customers can access tickets created by other members of their company</li>
<li>Uses templates that allow for easy customization of front end pages, shortcodes and CSS styles</li>
<li>Ajax based ticket submissions provide a powerful, reliable and friendly interface for customers</li>
<li>Built in SPAM protection</li>
<li>Customer portal enabling access to existing and historic tickets</li>
<li>Truly versatile – A bunch of hooks and filters for our developer friends</li>
<li>A growing number of <a href="https://kb-support.com/extensions/" rel="nofollow ugc">extensions</a> to provide even more functionality and customization options</li>
</ul>
More information can be found at <a href="https://kb-support.com/" rel="nofollow ugc">https://kb-support.com/</a>.
Further enhance the features and functionality of KB Support with paid <a href="https://kb-support.com/extensions/" rel="nofollow ugc">extensions</a> such as:
<ul>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Email Support</a> – Management of tickets via email for agents and customers. Automation via email for agents.</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Easy Digital Downloads Integration</a> – Integrate KB Support with your Easy Digital Downloads store providing a seamless support solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">WooCommerce Integration</a> – Integrate KB Support with your WooCommerce store providing a seamless support solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Zapier</a> – Connect with thousands of 3rd party applications via <a href="https://zapier.com" rel="nofollow ugc">zapier.com</a> and fully automate your workflows</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Knowledge Base Integrations</a> – Fully integrate KB Support into your existing knowledge base solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Ratings & Satisfaction</a> – Enables customers and visitors to provide feedback on their support experience as well as the quality of your KB articles</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Reply Approvals</a> – Adds an approval process to ticket replies created by selected agents forcing a four-eyed approach to ticket replies</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Canned Replies</a> – Instantly reply to tickets with a single click using pre-defined replies to questions you receive the most</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Custom Ticket Status</a> – Define your own ticket statuses and enable email notifications when a ticket enters the status</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Email Signatures</a> – Enables support workers to register a custom signature which can be auto inserted into email notifications sent to customers</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">MailChimp Integration</a> – Grow your subscriptions by enabling quick and seamless customer sign-ups to your MailChimp newsletter lists via KB Support</li>
</ul>
Languages
Would you like to help translate the plugin into more languages? <a href="https://kb-support.com/articles/translating-kb-support/" rel="nofollow ugc">Join our WP-Translations Community</a>.

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin

KB Support has been a real life-saver and has enabled me to get rid of the over-priced support platform that I had been using.

The plugin is well-built, is very intuitive and has worked faultlessly, providing all the features you need to provide a first-class support system and doumentation.

The extensions are very reasonably priced and with the addition of the Email Support extension I have everything I had from my previous help desk provider and more!

Thanks for the great plugin!

Amazing plugin!

We've set up a new plugin for the events sector and use KB Support for our Articles and ticket logging system.

Such an easy plugin to use.

Great Plugin


KB Support is the best WordPress plugin for support systems 


Best plugin for a support system

Best WordPress help desk, customer ticket and Knowledge Base plugin for WordPress. Simple yet effective. Feature rich.

Tom Anbinder

Pablo Pacheco

WPFactory

Omar AlDabbas

Algoritmika

extendWP

<h4>Support ticket system for WooCommerce is WordPress ticket system that integrates with your eShop adding a helpdesk trouble ticketing system in your WordPress website. Your support will be well organized, better, faster and will look way more professional.</h4>
The WordPress ticket system Plugin extends WooCommerce and creates a Tab and a new Page in My Account Section where Customers can ask for Support in General or Per Order (<a href="https://extend-wp.com/product/helpdesk-support-ticket-system-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">PRO Version</a>) . Customers will be able to track their issue from this screen but will also be notified once a response is sent. Moreover, the plugin provides a shortcode [stsw_user_tickets] where you can use in any custom page you would like to build, where Logged in users will be able to use . Ajax Ticket submission for nice UI interaction
<h4>How I can benefit from it</h4>
Provide Better and Faster Support to your Customers, Keep Track and increase your Revenue
<ul>
<li>Gain trust and look more professional to your customers adding an easy to use support ticket system</li>
<li>Provide better and faster Support by Automating the process – auto assign tickets in different users</li>
<li>Never lose track as notifications via email are also included for customer, assignee(<a href="https://extend-wp.com/product/helpdesk-support-ticket-system-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">PRO Version</a>) and eShop admin</li>
<li>Stay organized in your support as you keep track in wordpress backend and front end – Handle Tickets from the frontend for Better Management</li>
</ul>
<h4>EXAMPLES USE AREAS</h4>
<ul>
<li>Helpdesk</li>
<li>Technical Support</li>
<li>Trouble Ticket</li>
<li>Customer Relations</li>
</ul>
<a href="https://extend-wp.com/product/helpdesk-support-ticket-system-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">GET Support Ticket System for WooCommerce PRO to allow Ticket Per Order, Assign to different Users and Automate the Process</a>
<h4>BACKEND DETAILED FEATURES</h4>
The WordPress ticket system plugin creates a post type for managing your customers issues. The tickets list columns are customized to include important information such as Ticket Status, Last Response Date, plus that the Tickets list can be Easily Filtered per status. 
Settings Page: this is the page where you can change various setting s of the plugin 
* Define a Name for the Support Tab in My Account Page 
* Define a Name for the button displayed in the Orders Table in my account 
* Decide whether to display only Open tickets to the frontend 
* Ability to define a default Assignee for all tickets 
* Choose whether to notify Assignee, Admin, Customer via Email once a ticket opens or a new response is added 
* Write different Text for Email Notification for admin and customer
<h4>FRONT END DETAILED FEATURES</h4>
The WordPress ticket system plugin creates a Support Section UI in My Account Page, adding a new Tab – with customizable text for title – that leads to this section where Users can view their tickets and create new. 
A button per Order is added – with customizable text for title – that leads to the support page. 
Customers can keep track on the Tickets they opened and view any new response added from the website. 
You can also manage the tickets from the front end and provide support directly. 
Along with this integrated functionality, you can use a shortcode to add the Support System to any page you have created so that any Logged in User can view and manage.
<a href="https://extend-wp.com/product/helpdesk-support-ticket-system-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">GET PRO VERSION HERE</a>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/cI7T3cN-kH0?version=3&rel=0&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h4>PRO WordPress ticket system Plugin Features</h4>
<ul>
<li>Allow Users to submit tickets for Specific Orders</li>
<li>Files can be attached during the ticket or response to ticket submission</li>
<li>Tickets Priorities: Predefine ticket priorities according to your business needs and manage better the Troubleshooting Process. By default once you install the plugin you get Low, Normal and High with specified color – visible on ticket list. You can add as many as you want and define a color as well to be noticeable.</li>
<li>Private Notes that site users can exchange – hidden by the customers.</li>
<li>Tickets can be assigned to other Users in various ways</li>
<li>Tickets Subject: Pre Define subjects for the tickets to categorize tickets and manage them better</li>
<li>Auto Assign tickets to specific User based on the selected Subject</li>
<li>**Manage Support directly from the frontend for the assignees **- Users that are assigned a specific ticket and are other than Administrators, do not access backend for Ticket Management but directly via My account section, or from a dedicated page that admin can build using the shortcode [stsw_user_tickets]</li>
<li>Administrator can define a default Assignee for all tickets</li>
<li>Choose whether to also notify Assignee via Email once a ticket opens or a new response is added</li>
<li>Write different Text for Email Notification for assignee and customer. This can work as a template as various placeholders can be added</li>
<li>You can enable Attachments on ticket and response submission</li>
<li>You can define Attachments Allowed Max size and File Extension</li>
<li>You can define Define number of Attachments Allowed to be submitted with a ticket or response</li>
<li>You can enable Priority to be chosen By User or not</li>
<li>In the Backend Tickets table list is filled with various important information such as, assignee name, priority, subject, Order number (if ticket refers to order)</li>
<li>Take advantage of various ticket specific placeholders on your Email Template to customer or assignee for your notification system</li>
</ul>
<a href="https://extend-wp.com/product/helpdesk-support-ticket-system-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">GET PRO VERSION HERE</a>

Helpdesk Support Ticket System for WooCommerce

an easy to use Wordpress plugin that integrates with your WordPress Eshop and adds a Helpdesk troubleshooting ticketing system

easy WordPress ticket system

WordPress ticket system - Manage customer queries and issues on your WordPress eShop with helpdesk WooCommerce support ticket system

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin vs Helpdesk Support Ticket System for WooCommerce