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<p><strong>IMPORTANT NOTICE</strong> KB Support is under new ownership. If you reached out to us for support, we no longer have access to past customer tickets or email conversation chains. If you need assistance, please post in the support forum, or email us directly. We apologize for the inconvenience, and are working to set up a new support help desk (using KB Support, of course) as soon as possible.</p>
<p>KB Support is the ultimate WordPress plugin for providing support and help desk services to your customers.</p>
<p>Enriched with features, you can be sure that right from activation, KB Support will provide the perfect Help Desk solution for your agents to support your customers.</p>
<p>The built-in Knowledgebase allows customers to find solutions to their issues during the ticket submission process, reducing the overall number of support queries received by your help desk.</p>
<p><strong>Key FREE Features of KB Support include</strong>:</p>
<ul>
<li>Easily manage and customize submission forms. No coding required, multiple forms can be created and utilized</li>
<li>Guest submission is fully supported. Customers do not need an account to create or manage support tickets</li>
<li>Sequential ticket numbers</li>
<li>Email notifications keep customers, admins and support agents up to date with recent ticket events</li>
<li>Restricted access ensures that only agents and the assigned customer are able to view tickets and correspondence</li>
<li>Unlimited ticket participants to ensure that all relevant parties can contribute towards a ticket on behalf of a customer</li>
<li>A fully responsive and clean front end design where customers can manage their tickets, including viewing and creating replies</li>
<li>Integrated Knowledge Base articles can be easily created and referenced to try and offer solutions without tickets being created</li>
<li>Ability to restrict access to individual knowledge base articles to logged in users only</li>
<li>Auto assign new tickets to agents based on current ticket count, or randomly</li>
<li>Tracks an agents status so you can see if they are online or offline</li>
<li>Ability to assign tickets to multiple agents</li>
<li>Add agents to departments and have assign to departments</li>
<li>A number of useful shortcodes to display submission forms, KB Article lists, ticket history, login/registration forms, profile editor, KB Article search form – and more</li>
<li>Numerous template tags enable you to easily add ticket related content into email notifications</li>
<li>Private ticket notes that are visible to agents only</li>
<li>Restrict which tickets an agent can view. i.e. Just those to which they are assigned</li>
<li>Group customers within a company</li>
<li>Customers can access tickets created by other members of their company</li>
<li>Uses templates that allow for easy customization of front end pages, shortcodes and CSS styles</li>
<li>Ajax based ticket submissions provide a powerful, reliable and friendly interface for customers</li>
<li>Built in SPAM protection</li>
<li>Customer portal enabling access to existing and historic tickets</li>
<li>Truly versatile – A bunch of hooks and filters for our developer friends</li>
<li>A growing number of <a href="https://kb-support.com/extensions/" rel="nofollow ugc">extensions</a> to provide even more functionality and customization options</li>
</ul>
<p>More information can be found at <a href="https://kb-support.com/" rel="nofollow ugc">https://kb-support.com/</a>.</p>
<p><strong>Further enhance the features and functionality of KB Support with paid <a href="https://kb-support.com/extensions/" rel="nofollow ugc">extensions</a> such as</strong>:</p>
<ul>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Email Support</a> – Management of tickets via email for agents and customers. Automation via email for agents.</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Easy Digital Downloads Integration</a> – Integrate KB Support with your Easy Digital Downloads store providing a seamless support solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">WooCommerce Integration</a> – Integrate KB Support with your WooCommerce store providing a seamless support solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Zapier</a> – Connect with thousands of 3rd party applications via <a href="https://zapier.com" rel="nofollow ugc">zapier.com</a> and fully automate your workflows</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Knowledge Base Integrations</a> – Fully integrate KB Support into your existing knowledge base solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Ratings & Satisfaction</a> – Enables customers and visitors to provide feedback on their support experience as well as the quality of your KB articles</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Reply Approvals</a> – Adds an approval process to ticket replies created by selected agents forcing a four-eyed approach to ticket replies</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Canned Replies</a> – Instantly reply to tickets with a single click using pre-defined replies to questions you receive the most</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Custom Ticket Status</a> – Define your own ticket statuses and enable email notifications when a ticket enters the status</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Email Signatures</a> – Enables support workers to register a custom signature which can be auto inserted into email notifications sent to customers</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">MailChimp Integration</a> – Grow your subscriptions by enabling quick and seamless customer sign-ups to your MailChimp newsletter lists via KB Support</li>
</ul>
<p><strong>Languages</strong></p>
<p>Would you like to help translate the plugin into more languages? <a href="https://kb-support.com/articles/translating-kb-support/" rel="nofollow ugc">Join our WP-Translations Community</a>.</p>


KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin

KB Support has been a real life-saver and has enabled me to get rid of the over-priced support platform that I had been using.

The plugin is well-built, is very intuitive and has worked faultlessly, providing all the features you need to provide a first-class support system and doumentation.

The extensions are very reasonably priced and with the addition of the Email Support extension I have everything I had from my previous help desk provider and more!

Thanks for the great plugin!

Amazing plugin!

We've set up a new plugin for the events sector and use KB Support for our Articles and ticket logging system.

Such an easy plugin to use.

Great Plugin


KB Support is the best WordPress plugin for support systems 


Best plugin for a support system

Best WordPress help desk, customer ticket and Knowledge Base plugin for WordPress. Simple yet effective. Feature rich.

Tushar Imran

Kodezen LLC

<p><strong>The All-in-One WordPress Community Plugin for Groups, Social Feeds, Real-Time Chat, and Support</strong></p>
<p>ZenCommunity is the first WordPress community plugin that unifies groups, posts, support ticketing, and live chat into one native powerhouse. Build social, Facebook-style communities with real-time chat and posts, convert community posts into tracked support tickets, and offer instant live help — all inside your WordPress site.</p>
<p><span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/HtTed0ArtCA?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span></p>
<p>👉 <a href="https://zencommunity.pro" rel="nofollow ugc">ZenCommunity Site</a><br />
👉 <a href="https://zencommunity.pro/pricing" rel="nofollow ugc">Unlock Premium Features</a><br />
👉 <a href="https://community.kodezen.com" rel="nofollow ugc">Join Our Official Community</a></p>
<h3>Core Features at a Glance</h3>
<h3>Community Tool</h3>
<ul>
<li>User-friendly UX </li>
<li>Unlimited groups/spaces</li>
<li>User profiles</li>
<li>Activity feeds</li>
<li>Member controls</li>
<li>Feeds</li>
<li>Comments & reactions</li>
<li>Real-time chat</li>
<li>Notifications</li>
<li>Privacy controls</li>
<li>Mentions</li>
<li>Hashtags</li>
<li>Polls and surveys (Coming soon)</li>
<li>Leaderboard (Coming soon)</li>
<li>Bookmarks</li>
<li>Branding options</li>
<li>Welcome message</li>
<li>Custom slugs</li>
<li>Search</li>
<li>Member directory</li>
<li>File uploads</li>
<li>GIF</li>
<li>Emoji</li>
<li>Media storage</li>
<li>Role manager</li>
<li>User approval</li>
<li>Email summaries</li>
<li>Dark & light mode</li>
</ul>
<h3>Support Ticketing [PRO]</h3>
<ul>
<li>Convert feed to tickets</li>
<li>Ticket status tracking</li>
<li>Ticket assignment</li>
<li>Ticket stages (ongoing, solved, etc.)</li>
<li>Ticket notifications</li>
<li>Auto replies (Coming soon)</li>
</ul>
<h3>Live Chat [PRO]</h3>
<ul>
<li>Customizable website live chat widget (Cross domain also supported)</li>
<li>Multi-session handling</li>
<li>Instant visitor support</li>
<li>Real-time notifications</li>
<li>File sharing</li>
<li>24/7 support system</li>
</ul>
<p>ZenCommunity isn’t just another community plugin. It’s the <em>first WordPress solution</em> that combines the three strongest engagement systems — <em>Community, Real-Time Chat,</em> and <em>Support Tickets</em> — together in one place.</p>
<p>Most WordPress websites use 3–5 different tools to achieve what ZenCommunity does alone. That creates scattered conversations, missed messages, and poor user experience. ZenCommunity removes that problem completely.</p>
<p>By keeping community posts, chats, and support inside one system, your users stay connected, engaged, and supported without ever leaving your site.<br />
Below are the core sections that show how ZenCommunity stands out.</p>
<h3>Community Features — Your Full Social System Inside WordPress</h3>
<p>ZenCommunity gives you everything needed to build a full, social-style community inside WordPress — no third-party platforms, no separate plugins.</p>
<h3>Advanced Community Groups</h3>
<p>Build public or private groups with full admin control. Groups can be used for LMS classes, client spaces, internal teams, membership circles, or interest-based communities. Each group has its own feed, members, and settings.</p>
<h3>Facebook-Style Posting & Engagement</h3>
<p>Your members can publish posts, attach media, use @mentions, comment, reply, react, and follow discussions. The interface feels familiar, simple, and fast — encouraging users to talk and stay active.</p>
<h3>Real-Time Community Chat</h3>
<p>ZenCommunity includes built-in chat inside groups. Members can start private one-to-one chats or chat as a group with typing indicators, read status, file sharing, and notifications. Conversations stay active without page reloads.</p>
<h3>User Profiles & Activity Tracking</h3>
<p>Each user gets a profile with activity, groups, posts, and engagement. This makes your community feel more personal and interactive.</p>
<h3>Community Growth Features</h3>
<p>Hashtags, polls, surveys, leaderboards, bookmarks, and email summaries help keep engagement high. Members always have a reason to come back.</p>
<h3>Admin Control & Community Safety</h3>
<p>Moderators can manage posts, approve members, customize branding, set privacy rules, and control roles. You decide how open or private each group should be.</p>
<h3>Support Ticketing — Full Helpdesk Inside Your Community</h3>
<p>ZenCommunity includes a complete support ticketing system connected directly to your community and chats.</p>
<h3>Convert Posts Into Support Tickets</h3>
<p>If a user posts a question that needs deeper help, convert it into a ticket with one click — no platform switching.</p>
<h3>Clear Ticket Assignments</h3>
<p>Assign each ticket to a responsible team member so the right person handles the issue. This reduces confusion and improves response time.</p>
<h3>Status Tracking</h3>
<p>Each ticket has clear stages (new, ongoing, solved, etc.) so both sides can follow progress. Your support team stays organized, and users always know what’s happening.</p>
<h3>Personal Support Chat on Each Ticket</h3>
<p>Tickets include an instant one-to-one chat. Users don’t need email or external help desks — everything is live and inside your site.</p>
<h3>Smart Notifications</h3>
<p>Both users and team members get notifications when ticket updates happen. Nothing gets lost.</p>
<h3>Auto Replies</h3>
<p>Helpful for off-hours, acknowledgment messages, or routing requests.</p>
<h3>Live Chat — Instant Help That Converts Visitors</h3>
<p>ZenCommunity includes a built-in real-time live chat widget for your entire site.</p>
<h3>Customizable Widget</h3>
<p>Add your supporter’s name, photo, availability status, and greeting message. This makes your support feel personal and trustworthy.</p>
<h3>Instant Visitor Support</h3>
<p>Visitors can start chatting immediately. Control visitor login or anonymous chat.</p>
<h3>Multi-Session Handling</h3>
<p>Support agents can handle multiple conversations at once without losing track.</p>
<h3>Real-Time Notifications & File Sharing</h3>
<p>Send and receive files instantly, get notified when new messages arrive, and keep the conversation going smoothly.</p>
<h3>24/7 Support System</h3>
<p>The widget stays active at all times, so users always have access to help.</p>
<h3>Who ZenCommunity Helps</h3>
<p>ZenCommunity fits a wide range of websites and business types:</p>
<ul>
<li>LMS websites (students + instructors)</li>
<li>Membership sites</li>
<li>Local groups & communities</li>
<li>Agencies</li>
<li>SaaS companies</li>
<li>E-commerce stores</li>
<li>Service providers</li>
<li>Creators & educators</li>
<li>Internal teams & organizations</li>
</ul>
<h3>🔥 Deep Academy LMS Integration</h3>
<p>ZenCommunity connects directly with <a href="https://academylms.net" rel="nofollow ugc">Academy LMS</a> to automate all your course activities inside your community — without any extra work from the admin.<br />
When this integration is enabled, key Academy LMS events automatically create posts in your ZenCommunity groups. This means your learners stay updated, active, and informed without any manual posting.</p>
<h3>What Automatically Gets Shared</h3>
<p>ZenCommunity can post updates in your community when any of the following events happen inside Academy LMS:</p>
<ul>
<li>Course Enrolled</li>
<li>Course Complete</li>
<li>Course Announcements</li>
<li>User Question</li>
<li>Question Answer</li>
<li>Lesson Update</li>
<li>Quiz Start</li>
<li>Quiz End</li>
</ul>
<p>This makes ZenCommunity the <strong>perfect LMS community plugin.</strong></p>
<h3>Extended LMS Integrations</h3>
<p>ZenCommunity now supports multiple popular WordPress LMS plugins, making it easy to add community, discussion, chat, and support features to your learning website.</p>
<h3>Tutor LMS Integration with ZenCommunity</h3>
<p>ZenCommunity integrates with <strong>Tutor LMS</strong> to bring key course activities directly into your community groups, helping learners stay informed and engaged inside WordPress.</p>
<p>This integration turns Tutor LMS course progress into visible community updates, encouraging discussion around learning milestones.</p>
<h3>Tutor LMS Events Shared in ZenCommunity</h3>
<p>When Tutor LMS integration is enabled, the following course activities are automatically posted in ZenCommunity group feeds:</p>
<ul>
<li>Course Enrollment</li>
<li>Topic Complete</li>
<li>Course Complete</li>
<li>Quiz Start</li>
<li>Quiz End</li>
</ul>
<p>Each event appears inside the selected community group, allowing students and instructors to interact around real course progress in real time.</p>
<h3>LearnPress Integration with ZenCommunity</h3>
<p>ZenCommunity integrates with <strong>LearnPress</strong> to connect course activity, learner questions, and progress updates directly with your community groups.</p>
<p>This integration helps LearnPress users turn learning actions into shared discussions, keeping students active and connected inside WordPress.</p>
<h3>LearnPress Events Shared in ZenCommunity</h3>
<p>When LearnPress integration is enabled, the following course activities are automatically posted in ZenCommunity group feeds:</p>
<ul>
<li>Course Enrollment</li>
<li>Course Complete</li>
<li>Lesson Completion</li>
<li>User Question</li>
<li>Question Answer</li>
<li>Quiz Start</li>
<li>Quiz End</li>
</ul>
<p>These updates appear inside the selected community groups, allowing learners and instructors to interact around real learning progress in one place.</p>
<h3>MasterStudy LMS Integration with ZenCommunity</h3>
<p>ZenCommunity integrates with <strong>MasterStudy LMS</strong> to connect course progress, learner questions, and completion updates directly with your community groups.</p>
<p>This integration helps MasterStudy-based learning sites turn course activity into shared discussions, keeping learners engaged inside WordPress.</p>
<h3>MasterStudy LMS Events Shared in ZenCommunity</h3>
<p>When MasterStudy LMS integration is enabled, the following course activities are automatically posted in ZenCommunity group feeds:</p>
<ul>
<li>Course Enrollment</li>
<li>Course Complete</li>
<li>Lesson Completion</li>
<li>User Question</li>
<li>Question Answer</li>
<li>Quiz End</li>
</ul>
<p>These updates appear inside the selected community groups, allowing students and instructors to interact around real learning progress in one place.</p>
<h3>Lifter LMS Integration with ZenCommunity</h3>
<p>ZenCommunity integrates with <strong>Lifter LMS</strong> to bring course activity, learner questions, and progress updates directly into your community groups.</p>
<p>This integration helps Lifter LMS websites keep students engaged through shared discussions and real-time updates inside WordPress.</p>
<h3>Lifter LMS Events Shared in ZenCommunity</h3>
<p>When Lifter LMS integration is enabled, the following course activities are automatically posted in ZenCommunity group feeds:</p>
<ul>
<li>Course Enrollment</li>
<li>Course Complete</li>
<li>Lesson Completion</li>
<li>User Question</li>
<li>Question Answer</li>
<li>Quiz End</li>
</ul>
<p>These updates appear inside the selected community groups, allowing learners and instructors to interact around real course progress in one central place.</p>
<h3>LearnDash Integration with ZenCommunity</h3>
<p><strong>LearnDash</strong> integrates with ZenCommunity to connect course activity directly with your community groups, helping learners stay active and engaged inside WordPress.</p>
<p>This integration turns LearnDash progress into shared community updates, encouraging discussion, motivation, and peer interaction around learning milestones.</p>
<h3>LearnDash Events Shared in ZenCommunity</h3>
<p>When LearnDash integration is enabled, the following course activities are automatically posted in ZenCommunity group feeds:</p>
<ul>
<li>Course Enrollment</li>
<li>Course Complete</li>
<li>Topic Complete</li>
<li>Quiz End</li>
</ul>
<p>Each event appears inside the selected community group, allowing students and instructors to interact around real course progress in real time.</p>
<p>This makes ZenCommunity a strong companion for LearnDash-based learning sites that want to combine structured courses with active community engagement.</p>
<h3>⚡ Performance & Reliability</h3>
<ul>
<li>ZenCommunity is built for speed:</li>
<li>No external tools</li>
<li>No outside servers</li>
<li>No extra apps</li>
<li>Everything loads inside WordPress</li>
<li>Real-time updates with lightweight scripts<br />
The plugin is optimized for both small sites and enterprise-level communities.</li>
</ul>
<h3>🛠 Admin Tools</h3>
<p>Site admins get:</p>
<ul>
<li>A single dashboard for groups, posts, tickets, and chats</li>
<li>Role-based permissions</li>
<li>Community moderation controls</li>
<li>Branding settings</li>
<li>Full visibility into engagement and support activity</li>
</ul>


ZenCommunity — Real-Time Community Plugin with Messaging, Feeds, Live Chat & Support System

All-in-one WordPress community plugin: groups, posts, real-time chat, support tickets & live chat.

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin vs ZenCommunity — Real-Time Community Plugin with Messaging, Feeds, Live Chat & Support System