m.tiggelaar

Key4ce

<h4>This project is no longer under development:</h4>
<p>Due to the osTicket versions always changing basic database aspects we felt it was simply not stable enough to be used in production.<br />
It simply takes too much time and effort to keep up with all the recodes on each version and too many bugs pop up as a result of it.<br />
We have therefor moved on to a different ticketing system and developed different portal plugin for it. (we have not yet made this portal public but might do so in the future).<br />
If you’re interested in taking over development for this plugin please contact us.</p>
<h4>Project Description</h4>
<p>This is a rebuild of the original OSTicket WP Bridge plugin<br />
Because the original plugin was no longer developed we decided to make a new plugin out of it.<br />
adding new features, fixing old bugs and security flaws.</p>
<h4>Basic Features:</h4>
<ul>
<li>Compatible with osTicket 1.9.3 – 1.10.</li>
<li>POP / IMAP functionality stays intact.</li>
<li>You can use both osTicket scp, reply to email OR use WordPress for all tickets.</li>
<li>Integrates with your WordPress users.</li>
<li>Good work-flow of Open, Answered and Closed tickets.</li>
<li>Contact form shortcode.</li>
<li>Multiple file attachments.</li>
<li>HTML Email templates.</li>
<li>Admin and Department signatures from osTicket.</li>
<li>Admin internal notes from osTicket.</li>
<li>Admin Canned responses from osTicket.</li>
<li>Create ticket as Admin.</li>
<li>Multi-language support.</li>
</ul>
<h4>Features scheduled for next release:</h4>
<ul>
<li>Ticket user linked to WP / Woo Commerce users.</li>
</ul>
<h4>Translations available</h4>
<ul>
<li>English</li>
<li>Dutch</li>
<li>Arabic – by mbnoimi</li>
<li>German – by Adrian Oeschger</li>
<li>If you would like to contribute your own language please don’t hesitate to contact us!</li>
</ul>
<h4>If you like this plugin please leave a good review behind and help us to promote it.</h4>
<p>This plugin is powered by Key4ce – IT Professionals :: https://key4ce.com</p>


Key4ce osTicket Bridge

This project is no longer under development:

SCAND

<p>This WordPress plugin supports the creation of new tickets in the osTicket system by using osTicket API. Only contact forms, which send emails, are supported as our plugin hooks the wp_mail function to get the forms’ data.</p>
<h4>Important</h4>
<p>The contact form must contain “Email”, “Full Name”, “Subject” and “Message” fields at least.</p>
<h4>osTicket API</h4>
<p>The osTicket API is used as simple XML or JSON over HTTP. Ticket creation is supported only.</p>
<h4>Authentication</h4>
<p>Authentication via the API is done via API keys configured inside the osTicket admin panel. API keys are created and tied to a source IP address, which will be checked against the source IP of requests to the HTTP API.</p>
<p>API keys can be created and managed via the admin panel. Navigate to Manage -> API keys. Use Add New API Key to create a new API key. Currently, no special configuration is required to allow the API key to be used for the HTTP API. All API keys are valid for the HTTP API.<br />
See more details <a href="https://github.com/osTicket/osTicket/blob/master/setup/doc/api.md" rel="nofollow ugc">here</a>.</p>
<h4>Deployment</h4>
<ol>
<li>Configure osTicket support system to enable the access via API for your WordPress (see “Authentication” section).</li>
<li>Set up the contact form and input the attribute value of the tag name exactly as given in the settings form of the plugin. This will let the data map to osTicket API data template correctly.</li>
<li>Add a hidden input with a name specified in ‘Form Identifier’ while using the contact form.</li>
</ol>


osTicket Connector

I discover this plugin work fine and is very easy to setup!

Easy and perfect

Create tickets in osTicket support system via the existing contact form.

Key4ce osTicket Bridge vs osTicket Connector