SSPS

Kreechat is a live-chat widget developed by SSPS Ltd. It gives you an easily modifiable chat widget for your WordPress website, connecting it to the Kreechat support platform.
Developed by Kristian Lalov, Kristian Lachev, and Kristiyan Danchov.
<h4>Features</h4>
<ul>
<li>Light and Dark mode</li>
<li>File exchange</li>
<li>Text chat</li>
<li>Customizable chat display name</li>
<li>Customizable welcome message</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>WordPress 6.5 or higher — The chat widget uses the Script Modules / Interactivity API introduced in WordPress 6.5. The plugin will not activate on older versions.</li>
<li>PHP 7.4 or higher</li>
</ul>
<h3>External services</h3>
In order for the Kreechat plugin to work with our external messaging app, it communicates with our external API. 
We use our external API to store and retrieve multiple important things.
widget/partials/api.js:6 const response = await fetch(“https://us1.kreechat.app/server/get-wordpress-messages”,{: 
Retrieve the messages once a user opens the Kreechat widget. It sends the stored kreechat_token and the email of the user to our servers. 
Terms of service: https://www.kreechat.com/privacy-policy/
widget/partials/script.js:280 const response = await fetch(‘https://us1.kreechat.app/server/send-wordpress-file’, {: 
Stores files on our server sent by the Kreechat widget. The company wordpress token is sent to the server. 
Terms of service: https://www.kreechat.com/privacy-policy/
$api_url = ‘https://us1.kreechat.app/server/create-wordpress-ticket’; 
Creates a ticket when a new user opens the Widget and enters their email address. We send the company wordpress token and email to the server. This endpoint is used when a user opens the chat for the first time. 
Terms of service: https://www.kreechat.com/privacy-policy/
includes/api-handler.php:35 $api_url = ‘https://us1.kreechat.app/server/register-wp-token’;: 
Registers the WordPress token which the user has created previously inside of the Kreechat application. 
Terms of service: https://www.kreechat.com/privacy-policy/
includes/api-handler.php:174 $api_url = ‘https://us1.kreechat.app/server/unregister-wordpress-token’;: 
Deletes and unregisters the WordPress token previously registered. Nothing is sent to the Kreechat servers. Only the origin of the request. 
Terms of service: https://www.kreechat.com/privacy-policy/
widget/partials/script.js:48 await fetch(‘https://us1.kreechat.app/server/new-url’, {: 
Saves each visited route of the website the user is currently on for display inside of the Kreechat app. Sends the saved company wordpress token to our servers. 
Terms of service: https://www.kreechat.com/privacy-policy/
/${message?.path}: 
Retrieves a file from our servers. The message id alongside the company wordpress token are sent to our servers. 
Terms of service: https://www.kreechat.com/privacy-policy/
wp_enqueue_script(‘socketio-client’, plugin_dir_url(FILE) . ‘assets/js/socket.io.min.js’, [], ‘4.7.5’, true);: 
Kreechat uses socket.io for real-time communication between our servers and the Kreechat plugin. 
Terms of service: https://www.kreechat.com/privacy-policy/
widget/partials/sockets.js:203 const response = await fetch(‘https://us1.kreechat.app/server/get-wordpress-jwt’, {: 
This endpoint is used to create a secure JWT for our socket communication. It sends the company token to our servers when the token has expired or when a new connection is made. 
Terms of service: https://www.kreechat.com/privacy-policy/

Kreechat

Kreechat is a free live-chat widget that lets you add real-time customer support to your WordPress site.

charlalivechat

Charla Live Chat Plugin adds the necessary scripts for Charla wdiget to appear on your site. Great Businesses are using Charla Live Chat for their Customer Support and Sales and Lead nuriting. 
You will have every tool you need to deliver the best customer experience.
<ol>
<li>Live Chat & Proactive Conversations 
Empower your agents to provide top-notch support by instantly engaging with visitors through Charla Live Chat, complemented by a robust helpdesk, a comprehensive knowledge base, and a user-friendly mobile apps.</li>
<li>Helpdesk and Tickets Management 
Efficiently address email inquiries and manage extended conversations through our Helpdesk. Respond to and send messages from your domain, all while leveraging the comprehensive features of a ticketing platform—including agent assignments, tags, and internal notes.</li>
<li>Knowledge base 
Our integrated Knowledge Base and Customer Help Center helps you provide faster answers to your customers.</li>
<li>Customer Feedback 
Ensure you provide top-notch customer service using our Customer Feedback functionality. Gain insights into what concerns or delights your customers, all while identifying your top-performing agents.</li>
<li>Dashboard and Visitors Insights 
Gain enhanced visibility into your customer service operations and performance. Monitor crucial KPIs that truly matter, such as average agent response time and missed conversations. Evaluate both your inbound load and your agents’ capacity for a comprehensive understanding of your service dynamics.</li>
<li>iOS and Android Mobile Apps 
Always be available for your customers even if your agents are not in office. Charla iOS and Android apps allows your team to respond to your visitors from their mobile devices.</li>
<li>WordPress and WooCommerce Integration</li>
</ol>

Charla Live Chat

Add Charla Live Chat Widget to your site without writing a single line of code.  Compatible with all themes.

Kreechat vs Charla Live Chat