lanternhq

LanternHQ Bug Reporter is a lightweight plugin that makes it effortless to add the <a href="https://lanternhq.app" rel="nofollow ugc">Lantern</a> bug reporting widget to any WordPress site. No code editing required — simply paste your embed key from the Lantern dashboard, save, and the widget is live for every visitor.
How it works
<ol>
<li>Install and activate the plugin.</li>
<li>Go to Settings → Lantern in your WordPress admin.</li>
<li>Paste your embed key and click Save Embed Key.</li>
<li>The Lantern widget is now active on every public page of your site.</li>
</ol>
What gets added to your site
The plugin loads a single, lightweight script from <code>https://lanternhq.app/api/widget/script</code> on every public page. Your embed key is passed to the script to identify your Lantern workspace. No server-side requests are made — the script is fetched entirely by the visitor’s browser.
Features
<ul>
<li>One-field setup — just your embed key.</li>
<li>Zero impact on page load — deferred script injection.</li>
<li>Clean uninstall — removing the plugin stops all widget output immediately.</li>
<li>No external requests from the server; the script is loaded entirely by the visitor’s browser.</li>
</ul>
<h3>External Services</h3>
This plugin connects to the Lantern bug tracking service (lanternhq.app) to enable the bug reporting widget.
When the plugin is active, it loads a JavaScript file from https://lanternhq.app/api/widget/script on all frontend pages. The embed key configured in the plugin settings is passed to this script to identify your Lantern workspace. Bug reports submitted by users are sent to the Lantern API.
<ul>
<li>Service: Lantern (lanternhq.app)</li>
<li>Data sent: embed key on page load; bug report data (title, description, browser, device) on submission</li>
<li>Terms of Service: https://lanternhq.app/terms</li>
<li>Privacy Policy: https://lanternhq.app/privacy</li>
</ul>

LanternHQ Bug Reporter

Embed the LanternHQ bug reporting widget on your WordPress site with a single embed key.

simplesupport

SimpleSupport connects your WordPress site to your SimpleSupport helpdesk. Once you enter your publishable key, you get:
<ul>
<li>Support widget — a floating chat/ticket button on every page (or embed it anywhere with <code>[simplesupport]</code>)</li>
<li>Live stats — at-a-glance counts of open, in-progress and waiting tickets right inside wp-admin</li>
<li>One-click dashboard — jump straight to the full SimpleSupport dashboard to read and reply</li>
</ul>
No coding required. Works on any WordPress theme.
Free plan included — sign up at <a href="https://simplesupport.uk" rel="nofollow ugc">simplesupport.uk</a> and get your publishable key in seconds.
<h4>Features</h4>
<ul>
<li>Floating support widget injected automatically into your site footer</li>
<li>Configurable position (bottom-right / bottom-left) and brand colour</li>
<li>Shortcode <code>[simplesupport]</code> to embed the widget on a specific page only</li>
<li>At-a-glance ticket counts (open / in-progress / waiting / total) in wp-admin</li>
<li>Links directly into your SimpleSupport dashboard for full ticket management</li>
</ul>
<h3>External Services</h3>
This plugin connects to the SimpleSupport API (app.simplesupport.uk) to:
<ul>
<li>Load the support widget on your site’s frontend</li>
<li>Display aggregate ticket counts in wp-admin</li>
</ul>
Data sent includes: your publishable key (for authentication) and ticket content entered by your site visitors. No data is sent until you configure a publishable key.
<ul>
<li>Service: SimpleSupport — https://simplesupport.uk</li>
<li>Privacy policy: https://simplesupport.uk/privacy</li>
<li>Terms of service: https://simplesupport.uk/terms</li>
</ul>

SimpleSupport Help Desk

Add a customer support widget to your site and manage tickets from wp-admin. Free plan included — no credit card required.

LanternHQ Bug Reporter vs SimpleSupport Help Desk