lanternhq

LanternHQ Bug Reporter is a lightweight plugin that makes it effortless to add the <a href="https://lanternhq.app" rel="nofollow ugc">Lantern</a> bug reporting widget to any WordPress site. No code editing required — simply paste your embed key from the Lantern dashboard, save, and the widget is live for every visitor.
How it works
<ol>
<li>Install and activate the plugin.</li>
<li>Go to Settings → Lantern in your WordPress admin.</li>
<li>Paste your embed key and click Save Embed Key.</li>
<li>The Lantern widget is now active on every public page of your site.</li>
</ol>
What gets added to your site
The plugin loads a single, lightweight script from <code>https://lanternhq.app/api/widget/script</code> on every public page. Your embed key is passed to the script to identify your Lantern workspace. No server-side requests are made — the script is fetched entirely by the visitor’s browser.
Features
<ul>
<li>One-field setup — just your embed key.</li>
<li>Zero impact on page load — deferred script injection.</li>
<li>Clean uninstall — removing the plugin stops all widget output immediately.</li>
<li>No external requests from the server; the script is loaded entirely by the visitor’s browser.</li>
</ul>
<h3>External Services</h3>
This plugin connects to the Lantern bug tracking service (lanternhq.app) to enable the bug reporting widget.
When the plugin is active, it loads a JavaScript file from https://lanternhq.app/api/widget/script on all frontend pages. The embed key configured in the plugin settings is passed to this script to identify your Lantern workspace. Bug reports submitted by users are sent to the Lantern API.
<ul>
<li>Service: Lantern (lanternhq.app)</li>
<li>Data sent: embed key on page load; bug report data (title, description, browser, device) on submission</li>
<li>Terms of Service: https://lanternhq.app/terms</li>
<li>Privacy Policy: https://lanternhq.app/privacy</li>
</ul>

LanternHQ Bug Reporter

Embed the LanternHQ bug reporting widget on your WordPress site with a single embed key.

Daniel Bachhuber

Alex Mills

Konstantin Kovshenin

Ian Dunn

Andrew Spittle

VarunAgw

SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.
<h3>A few of its features are:</h3>
<ul>
<li>
Allow agents to create/reply tickets using web interface.
</li>
<li>
Customers can create ticket by sending an E-Mail or filling a web based form.
</li>
<li>
Agents can opt to get E-Mail notifications of replies of tickets.
</li>
<li>
Administrator can limit agents access to particular tags.
</li>
<li>
Administrators can see daily/weekly/monthly ticket statistics.
</li>
<li>
Agents can view tickets assigned to them in admin dashboard.
</li>
<li>
Agents can insert predefined replies to the tickets.
</li>
<li>
Agents can add their signature to tickets using one-click.
</li>
<li>
Agents can forward whole conversation to anyone using its E-Mail ID.
</li>
</ul>
To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).

SupportFlow

Running PHP7 and 4.5-alpha-36246 and I just wanted to say that everything works great!  Although I can't read & write code at 100% fluency, I just wanted to post over here so that the theme authors would know that Yes Indeed! Everything's looking great!



So Far So Goo

Finally a simple plugin for ticketing that uses posts types and user roles in WordPress the proper way! I can't wait to integrate it in our network! Yay!

Disclaimer: I haven't tested the email notifications and ticket creation yet.

Nothing more than the most important features

SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.

LanternHQ Bug Reporter vs SupportFlow