layerworks2026

Layerworks AI Chatbot adds an AI chatbot to WordPress sites. It is designed for small businesses, shops, local organizations, and service websites that want to answer visitor questions based on reviewed site knowledge.
The plugin uses administrator-reviewed basic knowledge and supplemental knowledge collected from published content to answer visitor questions based on the site. Basic knowledge is created from selected published pages, then reviewed and saved by an administrator. Supplemental knowledge can be collected from published posts and custom post types.
Developed by LAYERWORKS Co., Ltd.
This plugin does not automatically train or fine-tune an AI model from conversations. Administrators review site content and inquiry records manually. Basic usage counts are shown from saved logs.
Main features:
<ul>
<li>Chat widget for the front end</li>
<li>Safe readable formatting for chatbot replies, including lists, bold text, and links</li>
<li>OpenAI Responses API integration</li>
<li>Separate OpenAI model settings for chat responses and knowledge design</li>
<li>Basic knowledge setup from selected published pages with editable review flow</li>
<li>Editable fixed knowledge sections</li>
<li>Background supplemental knowledge collection from published posts and custom post types</li>
<li>Protected terms to keep product names, service names, and brand names unchanged</li>
<li>Widget position and margin adjustment to avoid overlap with fixed page buttons</li>
<li>Widget motion effect setting</li>
<li>Bundled chatbot icon selection</li>
<li>Response style selection</li>
<li>Device visibility controls for desktop, tablet, and mobile</li>
<li>Excluded page ID setting to hide the widget on specific posts, pages, and custom posts</li>
<li>Inquiry form and inquiry management screen</li>
<li>Inquiry email notifications with configurable recipient, subject, body, and test sending</li>
<li>Chat log review, search, deletion, and CSV export</li>
<li>Chat log storage retention and cleanup settings</li>
<li>Basic usage insights from saved chat logs</li>
<li>Rate limit and safety settings visibility</li>
<li>Automatic multilingual response handling</li>
<li>English source strings with bundled Japanese translation files</li>
</ul>
The core chatbot, knowledge management, inquiry form, inquiry management, inquiry email notifications, chat log review, CSV export, log storage settings, basic usage insights, and response style features are included in this plugin.
<h3>External Services</h3>
This plugin connects to the OpenAI API, using the API key configured by the site administrator, to generate chatbot responses and to help administrators create editable knowledge drafts.
Service: OpenAI API 
Endpoint used: https://api.openai.com/v1/responses
The plugin does not send data to OpenAI until an administrator configures an OpenAI API key and uses a feature that requires AI processing, such as a visitor chat response, the admin test chat, the OpenAI connection test, or basic knowledge creation.
When OpenAI settings are configured and a visitor sends a message, the plugin may send the following information to OpenAI:
<ul>
<li>The visitor’s message</li>
<li>Recent conversation history</li>
<li>Basic knowledge configured by the site administrator</li>
<li>Supplemental knowledge collected from published posts and custom post types</li>
<li>Protected terms configured by the site administrator</li>
<li>The current page URL, when it is used as part of the chat context</li>
</ul>
When an administrator creates basic knowledge, the plugin may also send selected published page content, current knowledge sections, protected terms, and the site name and URL to OpenAI.
When an administrator uses the test chat, the test message and the same knowledge context may be sent to OpenAI. Test chat conversations are not stored as chat logs by this plugin.
The OpenAI API key is stored in the WordPress database and is not exposed to visitors. Saved API keys are not printed back into the settings field. The plugin should not automatically include private administrator-only information, such as the WordPress admin email address, in generated knowledge.
OpenAI terms and privacy information:
<ul>
<li>https://openai.com/policies/terms-of-use/</li>
<li>https://openai.com/policies/privacy-policy/</li>
</ul>
<h3>Chatbot Response Languages</h3>
The chatbot response language is not limited to Japanese and English.
The chatbot detects the visitor’s language and tries to answer in the same language where possible. Important business, pricing, contract, disclaimer, and contact information should be based on administrator-configured knowledge and should not be guessed.
<h3>Plugin Interface Languages</h3>
The plugin interface uses English source strings and includes bundled Japanese translation files so that both English-speaking and Japanese site administrators can use it.

Layerworks AI Chatbot

An AI chatbot for WordPress sites. It helps small businesses and site administrators answer visitor questions using reviewed site knowledge.

helpshelf

The HelpShelf WordPress Plugin provides a customizable widget service that integrates seamlessly with your WordPress site. This plugin acts as a connector to the HelpShelf service, enabling you to embed a fully customizable help widget on your website.
Key Features: 
* Dynamic Script Insertion: 
 The plugin takes the SITE_ID provided by the user in the WordPress admin panel and automatically injects the required JavaScript code into the section of all pages. 
* HelpShelf Widget Integration: 
 The plugin loads a JavaScript file from a dynamic URL (https://s3.amazonaws.com/helpshelf-production/gen/loader/{SITE_ID}.min.js) hosted on our secure S3 service. This file initializes and identifies the HelpShelf widget, ensuring that any updates or bug fixes are delivered instantly without requiring a new plugin release. 
* Customizable User and Company Attributes: 
 Easily pass custom attributes to HelpShelf for personalized user interactions and enhanced support.
Service Information: 
* This plugin connects to HelpShelf’s widget service 
* The remote script loading is essential for widget functionality because: 
 – It enables real-time widget customization 
 – Allows dynamic updates to widget appearance and behavior 
 – Maintains consistent widget performance across all installations 
* A HelpShelf account is required (sign up at https://helpshelf.com) 
* Your site will connect to our secure AWS S3 servers (helpshelf-production.s3.amazonaws.com) to load the widget
Widget Customization: 
* Fully customizable design to match your brand 
* Flexible color scheme options 
* Adjustable widget positioning and behavior 
* Custom styling options through HelpShelf dashboard
*Technical Details:** 
* Remote Script: The plugin loads your customized widget configuration from our secure servers 
* Server Location: All widget resources are served from helpshelf-production.s3.amazonaws.com 
* Updates: Remote loading ensures your widget always has the latest features and improvements
Account Requirements: 
1. Sign up for a HelpShelf account at https://helpshelf.com 
2. Obtain your unique SITE_KEY from the HelpShelf dashboard 
3. Enter the SITE_KEY in your WordPress plugin settings 
4. Customize your widget design through the HelpShelf
Privacy & Security: 
* All remote scripts are served via HTTPS 
* Our servers are hosted on secure AWS infrastructure 
* Widget configuration is loaded securely
<h3>Additional Information</h3>
By integrating HelpShelf, you agree to allow our plugin to load remote assets essential for delivering our service. For more details on our service and remote asset management, please visit https://helpshelf.com/.

HelpShelf

Short Description: Easily integrate the HelpShelf widget into your WordPress site for enhanced support and streamlined knowledge base access.

Layerworks AI Chatbot vs HelpShelf