layerworks2026

Layerworks AI Chatbot adds an AI chatbot to WordPress sites. It is designed for small businesses, shops, local organizations, and service websites that want to answer visitor questions based on reviewed site knowledge.
The plugin uses administrator-reviewed basic knowledge and supplemental knowledge collected from published content to answer visitor questions based on the site. Basic knowledge is created from selected published pages, then reviewed and saved by an administrator. Supplemental knowledge can be collected from published posts and custom post types.
Developed by LAYERWORKS Co., Ltd.
This plugin does not automatically train or fine-tune an AI model from conversations. Administrators review site content and inquiry records manually. Basic usage counts are shown from saved logs.
Main features:
<ul>
<li>Chat widget for the front end</li>
<li>Safe readable formatting for chatbot replies, including lists, bold text, and links</li>
<li>OpenAI Responses API integration</li>
<li>Separate OpenAI model settings for chat responses and knowledge design</li>
<li>Basic knowledge setup from selected published pages with editable review flow</li>
<li>Editable fixed knowledge sections</li>
<li>Background supplemental knowledge collection from published posts and custom post types</li>
<li>Protected terms to keep product names, service names, and brand names unchanged</li>
<li>Widget position and margin adjustment to avoid overlap with fixed page buttons</li>
<li>Widget motion effect setting</li>
<li>Bundled chatbot icon selection</li>
<li>Response style selection</li>
<li>Device visibility controls for desktop, tablet, and mobile</li>
<li>Excluded page ID setting to hide the widget on specific posts, pages, and custom posts</li>
<li>Inquiry form and inquiry management screen</li>
<li>Inquiry email notifications with configurable recipient, subject, body, and test sending</li>
<li>Chat log review, search, deletion, and CSV export</li>
<li>Chat log storage retention and cleanup settings</li>
<li>Basic usage insights from saved chat logs</li>
<li>Rate limit and safety settings visibility</li>
<li>Automatic multilingual response handling</li>
<li>English source strings with bundled Japanese translation files</li>
</ul>
The core chatbot, knowledge management, inquiry form, inquiry management, inquiry email notifications, chat log review, CSV export, log storage settings, basic usage insights, and response style features are included in this plugin.
<h3>External Services</h3>
This plugin connects to the OpenAI API, using the API key configured by the site administrator, to generate chatbot responses and to help administrators create editable knowledge drafts.
Service: OpenAI API 
Endpoint used: https://api.openai.com/v1/responses
The plugin does not send data to OpenAI until an administrator configures an OpenAI API key and uses a feature that requires AI processing, such as a visitor chat response, the admin test chat, the OpenAI connection test, or basic knowledge creation.
When OpenAI settings are configured and a visitor sends a message, the plugin may send the following information to OpenAI:
<ul>
<li>The visitor’s message</li>
<li>Recent conversation history</li>
<li>Basic knowledge configured by the site administrator</li>
<li>Supplemental knowledge collected from published posts and custom post types</li>
<li>Protected terms configured by the site administrator</li>
<li>The current page URL, when it is used as part of the chat context</li>
</ul>
When an administrator creates basic knowledge, the plugin may also send selected published page content, current knowledge sections, protected terms, and the site name and URL to OpenAI.
When an administrator uses the test chat, the test message and the same knowledge context may be sent to OpenAI. Test chat conversations are not stored as chat logs by this plugin.
The OpenAI API key is stored in the WordPress database and is not exposed to visitors. Saved API keys are not printed back into the settings field. The plugin should not automatically include private administrator-only information, such as the WordPress admin email address, in generated knowledge.
OpenAI terms and privacy information:
<ul>
<li>https://openai.com/policies/terms-of-use/</li>
<li>https://openai.com/policies/privacy-policy/</li>
</ul>
<h3>Chatbot Response Languages</h3>
The chatbot response language is not limited to Japanese and English.
The chatbot detects the visitor’s language and tries to answer in the same language where possible. Important business, pricing, contract, disclaimer, and contact information should be based on administrator-configured knowledge and should not be guessed.
<h3>Plugin Interface Languages</h3>
The plugin interface uses English source strings and includes bundled Japanese translation files so that both English-speaking and Japanese site administrators can use it.

Layerworks AI Chatbot

An AI chatbot for WordPress sites. It helps small businesses and site administrators answer visitor questions using reviewed site knowledge.

Freemius

Silkalns

WP Chill

Çağdaş Dağ

Jack K

Polat İnceler

LOGON

IMPORTANT NOTICE KB Support is under new ownership. If you reached out to us for support, we no longer have access to past customer tickets or email conversation chains. If you need assistance, please post in the support forum, or email us directly. We apologize for the inconvenience, and are working to set up a new support help desk (using KB Support, of course) as soon as possible.
KB Support is the ultimate WordPress plugin for providing support and help desk services to your customers.
Enriched with features, you can be sure that right from activation, KB Support will provide the perfect Help Desk solution for your agents to support your customers.
The built-in Knowledgebase allows customers to find solutions to their issues during the ticket submission process, reducing the overall number of support queries received by your help desk.
Key FREE Features of KB Support include:
<ul>
<li>Easily manage and customize submission forms. No coding required, multiple forms can be created and utilized</li>
<li>Guest submission is fully supported. Customers do not need an account to create or manage support tickets</li>
<li>Sequential ticket numbers</li>
<li>Email notifications keep customers, admins and support agents up to date with recent ticket events</li>
<li>Restricted access ensures that only agents and the assigned customer are able to view tickets and correspondence</li>
<li>Unlimited ticket participants to ensure that all relevant parties can contribute towards a ticket on behalf of a customer</li>
<li>A fully responsive and clean front end design where customers can manage their tickets, including viewing and creating replies</li>
<li>Integrated Knowledge Base articles can be easily created and referenced to try and offer solutions without tickets being created</li>
<li>Ability to restrict access to individual knowledge base articles to logged in users only</li>
<li>Auto assign new tickets to agents based on current ticket count, or randomly</li>
<li>Tracks an agents status so you can see if they are online or offline</li>
<li>Ability to assign tickets to multiple agents</li>
<li>Add agents to departments and have assign to departments</li>
<li>A number of useful shortcodes to display submission forms, KB Article lists, ticket history, login/registration forms, profile editor, KB Article search form – and more</li>
<li>Numerous template tags enable you to easily add ticket related content into email notifications</li>
<li>Private ticket notes that are visible to agents only</li>
<li>Restrict which tickets an agent can view. i.e. Just those to which they are assigned</li>
<li>Group customers within a company</li>
<li>Customers can access tickets created by other members of their company</li>
<li>Uses templates that allow for easy customization of front end pages, shortcodes and CSS styles</li>
<li>Ajax based ticket submissions provide a powerful, reliable and friendly interface for customers</li>
<li>Built in SPAM protection</li>
<li>Customer portal enabling access to existing and historic tickets</li>
<li>Truly versatile – A bunch of hooks and filters for our developer friends</li>
<li>A growing number of <a href="https://kb-support.com/extensions/" rel="nofollow ugc">extensions</a> to provide even more functionality and customization options</li>
</ul>
More information can be found at <a href="https://kb-support.com/" rel="nofollow ugc">https://kb-support.com/</a>.
Further enhance the features and functionality of KB Support with paid <a href="https://kb-support.com/extensions/" rel="nofollow ugc">extensions</a> such as:
<ul>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Email Support</a> – Management of tickets via email for agents and customers. Automation via email for agents.</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Easy Digital Downloads Integration</a> – Integrate KB Support with your Easy Digital Downloads store providing a seamless support solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">WooCommerce Integration</a> – Integrate KB Support with your WooCommerce store providing a seamless support solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Zapier</a> – Connect with thousands of 3rd party applications via <a href="https://zapier.com" rel="nofollow ugc">zapier.com</a> and fully automate your workflows</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Knowledge Base Integrations</a> – Fully integrate KB Support into your existing knowledge base solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Ratings & Satisfaction</a> – Enables customers and visitors to provide feedback on their support experience as well as the quality of your KB articles</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Reply Approvals</a> – Adds an approval process to ticket replies created by selected agents forcing a four-eyed approach to ticket replies</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Canned Replies</a> – Instantly reply to tickets with a single click using pre-defined replies to questions you receive the most</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Custom Ticket Status</a> – Define your own ticket statuses and enable email notifications when a ticket enters the status</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Email Signatures</a> – Enables support workers to register a custom signature which can be auto inserted into email notifications sent to customers</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">MailChimp Integration</a> – Grow your subscriptions by enabling quick and seamless customer sign-ups to your MailChimp newsletter lists via KB Support</li>
</ul>
Languages
Would you like to help translate the plugin into more languages? <a href="https://kb-support.com/articles/translating-kb-support/" rel="nofollow ugc">Join our WP-Translations Community</a>.

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin

KB Support has been a real life-saver and has enabled me to get rid of the over-priced support platform that I had been using.

The plugin is well-built, is very intuitive and has worked faultlessly, providing all the features you need to provide a first-class support system and doumentation.

The extensions are very reasonably priced and with the addition of the Email Support extension I have everything I had from my previous help desk provider and more!

Thanks for the great plugin!

Amazing plugin!

We've set up a new plugin for the events sector and use KB Support for our Articles and ticket logging system.

Such an easy plugin to use.

Great Plugin


KB Support is the best WordPress plugin for support systems 


Best plugin for a support system

Best WordPress help desk, customer ticket and Knowledge Base plugin for WordPress. Simple yet effective. Feature rich.

Layerworks AI Chatbot vs KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin