layerworks2026

<p>Layerworks AI Chatbot adds an AI chatbot to WordPress sites. It is designed for small businesses, shops, local organizations, and service websites that want to answer visitor questions based on reviewed site knowledge.</p>
<p>The plugin uses administrator-reviewed basic knowledge and supplemental knowledge collected from published content to answer visitor questions based on the site. Basic knowledge is created from selected published pages, then reviewed and saved by an administrator. Supplemental knowledge can be collected from published posts and custom post types.</p>
<p>Developed by LAYERWORKS Co., Ltd.</p>
<p>This plugin does not automatically train or fine-tune an AI model from conversations. Administrators review site content and inquiry records manually. Basic usage counts are shown from saved logs.</p>
<p>Main features:</p>
<ul>
<li>Chat widget for the front end</li>
<li>Safe readable formatting for chatbot replies, including lists, bold text, and links</li>
<li>OpenAI Responses API integration</li>
<li>Separate OpenAI model settings for chat responses and knowledge design</li>
<li>Basic knowledge setup from selected published pages with editable review flow</li>
<li>Editable fixed knowledge sections</li>
<li>Background supplemental knowledge collection from published posts and custom post types</li>
<li>Protected terms to keep product names, service names, and brand names unchanged</li>
<li>Widget position and margin adjustment to avoid overlap with fixed page buttons</li>
<li>Widget motion effect setting</li>
<li>Bundled chatbot icon selection</li>
<li>Response style selection</li>
<li>Device visibility controls for desktop, tablet, and mobile</li>
<li>Excluded page ID setting to hide the widget on specific posts, pages, and custom posts</li>
<li>Inquiry form and inquiry management screen</li>
<li>Inquiry email notifications with configurable recipient, subject, body, and test sending</li>
<li>Chat log review, search, deletion, and CSV export</li>
<li>Chat log storage retention and cleanup settings</li>
<li>Basic usage insights from saved chat logs</li>
<li>Rate limit and safety settings visibility</li>
<li>Automatic multilingual response handling</li>
<li>English source strings with bundled Japanese translation files</li>
</ul>
<p>The core chatbot, knowledge management, inquiry form, inquiry management, inquiry email notifications, chat log review, CSV export, log storage settings, basic usage insights, and response style features are included in this plugin.</p>
<h3>External Services</h3>
<p>This plugin connects to the OpenAI API, using the API key configured by the site administrator, to generate chatbot responses and to help administrators create editable knowledge drafts.</p>
<p>Service: OpenAI API<br />
Endpoint used: https://api.openai.com/v1/responses</p>
<p>The plugin does not send data to OpenAI until an administrator configures an OpenAI API key and uses a feature that requires AI processing, such as a visitor chat response, the admin test chat, the OpenAI connection test, or basic knowledge creation.</p>
<p>When OpenAI settings are configured and a visitor sends a message, the plugin may send the following information to OpenAI:</p>
<ul>
<li>The visitor’s message</li>
<li>Recent conversation history</li>
<li>Basic knowledge configured by the site administrator</li>
<li>Supplemental knowledge collected from published posts and custom post types</li>
<li>Protected terms configured by the site administrator</li>
<li>The current page URL, when it is used as part of the chat context</li>
</ul>
<p>When an administrator creates basic knowledge, the plugin may also send selected published page content, current knowledge sections, protected terms, and the site name and URL to OpenAI.</p>
<p>When an administrator uses the test chat, the test message and the same knowledge context may be sent to OpenAI. Test chat conversations are not stored as chat logs by this plugin.</p>
<p>The OpenAI API key is stored in the WordPress database and is not exposed to visitors. Saved API keys are not printed back into the settings field. The plugin should not automatically include private administrator-only information, such as the WordPress admin email address, in generated knowledge.</p>
<p>OpenAI terms and privacy information:</p>
<ul>
<li>https://openai.com/policies/terms-of-use/</li>
<li>https://openai.com/policies/privacy-policy/</li>
</ul>
<h3>Chatbot Response Languages</h3>
<p>The chatbot response language is not limited to Japanese and English.</p>
<p>The chatbot detects the visitor’s language and tries to answer in the same language where possible. Important business, pricing, contract, disclaimer, and contact information should be based on administrator-configured knowledge and should not be guessed.</p>
<h3>Plugin Interface Languages</h3>
<p>The plugin interface uses English source strings and includes bundled Japanese translation files so that both English-speaking and Japanese site administrators can use it.</p>


Layerworks AI Chatbot

An AI chatbot for WordPress sites. It helps small businesses and site administrators answer visitor questions using reviewed site knowledge.

Fernando Acosta

Florian Ernoult

<h4>Make your customers happier by educating them through self-help support</h4>
<p>Support Hero is self-service knowledge base that helps companies educate their clients. Helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.. Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests.</p>
<p>With clients like Kissmetrics and Thinkific Support Hero has quietly been transforming the way users troubleshoot issues on the websites.</p>
<p>Most small software companies can’t afford offering 24/7 customer support. It’s just not feasible.  The other thing I would add is that offering efficient self help resources can help a lot with that. Users don’t expect us to be available 24/7, but they still appreciate being able to find the answer to their question quickly!</p>
<h3>How it works:</h3>
<h4>Create knowledge base articles and tutorials</h4>
<p>Tutorials and FAQs are key to help your users discover your site’s features. With Support Hero, you can easily create, import, and manage our support resources.</p>
<h4>Deliver Help 24/7, right within your app or website</h4>
<p>95% of users will leave your app if they can’t find the answers to their questions in less than 1 minute. With Support Hero, you can embed your Help Center within your app. It won’t be hard to find!</p>
<h4>Know what’s working, and what’s not</h4>
<p>Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests.</p>
<h4>Leverage the statistics to improve your Help Center</h4>
<p>Keep improving your support resources to educate your users over time. You’ll then easily be able to track the results of your efforts within Support Hero.</p>
<p><span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/rVOgsodhxV4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span></p>
<blockquote>
<p>I have to say that I have always been very skeptic about<br />
  help desk support, but Support Hero is very straightforward<br />
  and intuitive. The time spent on the support emails has been<br />
  reduced by the 50%, which is amazing!<br />
  <strong>Francesca Castaldi, Panel Manager at WhatUsersDo</strong></p>
</blockquote>


Support Hero

Make your customers happier by educating them through self-help support

Layerworks AI Chatbot vs Support Hero