LiveChat

Quarties

<p>LiveChat is a live chat application that allows you to chat with customers on your website, <strong>immediately answer their questions resolve any concerns</strong>. The way it works is simple: you add live chat to your website, wait for your visitors to ask a question or, alternatively, approach them with chat invitations. For you, it means <strong>more satisfied customers</strong>, <strong>more resolved problems</strong>, and <strong>more sold products</strong>.</p>
<p>If you sell digital products online such as ebooks, software, WordPress plugins or themes, then using live chat is a no-brainer. Customers love to chat with live agents because it’s a fast and natural way to have their questions answered.</p>
<p><iframe loading="lazy" title="What is LiveChat? in 36 seconds!" width="750" height="422" src="https://www.youtube.com/embed/kZVYwNcuj38?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<p>With live chat for Easy Digital Downloads by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchasing process.</p>
<p>LiveChat is also customizable to match your website design, allowing you to upload your logo, set up messages for when you’re online and offline. You can also keep track of how many chats end up with a sale, how satisfied your customers are with your service, your average response time and more.</p>
<p>In addition to live chat support, it lets you respond to offline messages as they are saved within the LiveChat dashboard as tickets.</p>
<p>Capture contact info with pre- and post- chat surveys to provide personalized customer experience. Additionally, our live chat plugin integrates with popular third-party apps for merchants, including MailChimp, Zendesk, HubSpot CRM, Facebook Messenger, and more.</p>
<h3>Live chat benefits</h3>
<ul>
<li>
<p><strong>Convenience for customers</strong> – with live chat for Easy Digital Downloads, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient.</p>
</li>
<li>
<p><strong>Improve average order value</strong> – using live chat and Easy Digital Downloads together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process.</p>
</li>
<li>
<p><strong>Increase sales</strong> – using live chat to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value.</p>
</li>
<li>
<p><strong>Faster problem resolution</strong> – from overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat is by far the quickest and simplest.</p>
</li>
<li>
<p><strong>Stay competitive</strong> – just by offering live chat support – Easy Digital Downloads users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers.</p>
</li>
</ul>
<h3>Add live chat to your Easy Digital Downloads store</h3>
<p>Add a live chat plugin to your EDD website to manage communication and integractions with customers. With live chat, you can have a direct contact with a customer that allows you to <strong>generate and capture more leads thanks to improved conversations</strong>.</p>
<h4>Usage</h4>
<p>The easiest way to add live chat to Easy Digital Downloads is to install our WordPress live chat plugin. This will automatically embed the live chat code on all your webstore pages, without any copy paste needed. Once installed, you’ll need to download our desktop app for Windows or Mac OS. No additional software is necessary if you are planning to use the web-based app – works on all up-to-date browsers. With our apps for iOS and Android you can respond to customers and keep conversations going from anywhere.</p>
<h4>Requirements</h4>
<p>You need a LiveChat account to work with live chat plugin — you can create one during the process of plugin installation. For an overview of live chat plans and features navigate to our <a href="https://www.livechatinc.com/pricing/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">website</a>. There’s a 14-day trial available so you can <strong>test out all of the features for free</strong> – no credit card required.</p>
<p><a href="https://www.livechatinc.com/signup/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">Sign up for LiveChat here!</a></p>
<h3>Live Chat Features</h3>
<ul>
<li>
<p><strong>Visitor tracking</strong> – gather customer data  – our live chat widget keeps track of the location of your customers and shows what page they are on, where are they from and more.</p>
</li>
<li>
<p><strong>Live chat triggers</strong> – these allow you to initiate conversations when certain criteria are met; automatically live chat with your visitors once they land on your website.</p>
</li>
<li>
<p><strong>Feedback</strong>: add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat.</p>
</li>
<li>
<p><strong>Reports and Analytics</strong> – spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format.</p>
</li>
<li>
<p><strong>Ticket form</strong> – when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions.</p>
</li>
<li>
<p><strong>Live chat transcripts</strong> – browse through comments reflecting customers needs and expectations; live chat transcripts are saved without expiration date so you can access them anytime.</p>
</li>
<li>
<p><strong>Multi-channel communications</strong> – reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email.</p>
</li>
<li>
<p><strong>Customizable live chat widget</strong> – each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your with your logo and include social media channels.</p>
</li>
<li>
<p><strong>Canned responses</strong> – send pre-made answers to popular questions that can be recalled with just a few keystrokes.</p>
</li>
<li>
<p><strong>Mobile live chat applications</strong> – mobile apps for iOS and Android will help you chat with customers wherever you are.</p>
</li>
</ul>
<p><iframe loading="lazy" title="LiveChat: Basic Chatting Features Explained" width="750" height="422" src="https://www.youtube.com/embed/w-tO_H5qCTk?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<p>With our live chat plugin, there are many other features that can help you <strong>drive more sales</strong> and <strong>improve customer satisfaction</strong>; you can see all of them <a href="https://www.livechatinc.com/features/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">here</a>.</p>
<h3>Multilingual live chat plugin</h3>
<p>Adjusting language of your chat window to the language your page is a very important step of the customization. Because of that, LiveChat has been translated into 45 languages; below is the list of supported languages:</p>
<ul>
<li>Arabic / العَرَبِيَّة chat plugin</li>
<li>Armenian / Հայերեն chat plugin</li>
<li>Azeri / Azərbaycan chat plugin</li>
<li>Bulgarian / български chat plugin</li>
<li>Catalan / Català chat plugin</li>
<li>Simplified Chinese / 简体中文 chat plugin</li>
<li>Traditional Chinese / 繁體中文 chat plugin</li>
<li>Croatian / Hrvatski chat plugin</li>
<li>Czech / Česky chat plugin</li>
<li>Danish / Dansk chat plugin</li>
<li>Dutch / Nederlands chat plugin</li>
<li>English chat plugin</li>
<li>Estonian / Eesti chat plugin</li>
<li>Finnish / Suomi chat plugin</li>
<li>French / Français chat plugin</li>
<li>Georgian / ქართული chat plugin</li>
<li>German / Deutsch chat plugin</li>
<li>Greek / Ελληνικά chat plugin</li>
<li>Hebrew / עברית chat plugin</li>
<li>Hungarian / Magyar chat plugin</li>
<li>Icelandic / Íslenska chat plugin</li>
<li>Indonesian / Bahasa Indonesia chat plugin</li>
<li>Italian / Italiano chat plugin</li>
<li>Japanese / 日本語 chat plugin</li>
<li>Kazakh / қазақ тілі chat plugin</li>
<li>Korean / 한국어 chat plugin</li>
<li>Latvian / Latviešu chat plugin</li>
<li>Lithuanian / Lietuvių chat plugin</li>
<li>Malaysian / Bahasa Malaysia chat plugin</li>
<li>Norwegian (bokmål) / Norsk (bokmål) chat plugin</li>
<li>Norwegian (nynorsk) / Norsk (nynorsk) chat plugin</li>
<li>Polish / Polski chat plugin</li>
<li>Portuguese / Português chat plugin</li>
<li>Brazilian Portuguese / Português brasileiro chat plugin</li>
<li>Romanian / Română chat plugin</li>
<li>Russian / Русский chat plugin</li>
<li>Serbian / Srpski chat plugin</li>
<li>Slovak / Slovenčina chat plugin</li>
<li>Slovene / Slovenščina chat plugin</li>
<li>Spanish / Español chat plugin</li>
<li>Swedish / Svenska chat plugin</li>
<li>Thai / ไทย chat plugin</li>
<li>Turkish / Türkçe chat plugin</li>
<li>Ukrainian / Українська chat plugin</li>
<li>Vietnamese / Tiếng Việt chat plugin</li>
</ul>
<h3>Press & Brand Assets</h3>
<p>If you are interested in writing about LiveChat, then we have have prepared a <a href="https://www.livechatinc.com/press/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">LiveChat Press</a> page where you can download our logo, screenshots, and other relevant assets.</p>
<h3>Notes</h3>
<p>LiveChat is the <a href="https://www.livechatinc.com/best-live-chat-software/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">best live chat plugin for Easy Digital Downloads</a> plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers.</p>
<h3>Testimonials</h3>
<blockquote>
<p>We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasnâ€™t an option.<br />
  Jamie Lowary, a sales lead at PATLive</p>
<p>At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96%.<br />
  Michal Haze, the Head of Customer Experience at Kinguin</p>
</blockquote>
<h3>Documentation and Support</h3>
<ul>
<li>For documentation and tutorials go to our <a href="https://www.livechatinc.com/kb/easy-digital-downloads-add-livechat-store/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">help desk article</a>. </li>
<li>If you have any more questions, start a live chat session with our support on the <a href="https://www.livechatinc.com/marketplace/apps/easy-digital-downloads/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">Easy Digital Downloads integration page</a>. </li>
<li>For more information about live chat features, FAQs and documentation, check out our <a href="https://www.livechatinc.com/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">website</a>.</li>
<li>If interested, you can join our community group <a href="https://www.livechatinc.com/community/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">here</a>.</li>
</ul>
<h3>About us</h3>
<p>LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and web analytics capabilities. The main aim of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 25,000 businesses including top names like Ikea and PayPal.</p>
<h4>The LiveChat ecosystem</h4>
<p>LiveChat’s ecosystem of products includes:<br />
– <strong><a href="https://www.livechatinc.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">LiveChat</a></strong> –  a communication tool that allows you to chat live with your customers.<br />
– <strong><a href="https://www.helpdesk.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">HelpDesk</a></strong> – an online ticketing system suitable both for small businesses and enterprise clients.<br />
– <strong><a href="https://www.chatbot.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">ChatBot</a></strong> – a bot framework for AI chat bots.<br />
– <strong><a href="https://www.livechatinc.com/platform//?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">Open Messaging Platform</a></strong> – create and monetize apps or build extensions for your own team.<br />
– <strong><a href="https://www.knowledgebase.ai/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">Knowledge Base</a></strong> – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.</p>


LiveChat for Easy Digital Downloads

Live chat WordPress plugin that allows you to integrate LiveChat on your Easy Digital Downloads website.

chatmetrics

<p>Chat Metrics is the <strong>Market Leader and World’s Best Managed Live Chat Service</strong> for Lead Generation and Website Conversion. We give you the best people, industry leading processes and the technology to boot.</p>
<p><iframe loading="lazy" title="Managed Live Chat Service | Sales Qualified Leads and Booked Meetings" width="750" height="422" src="https://www.youtube.com/embed/p5ILuLRdVHU?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<p>Having a Managed Live Chat option on your website ensures that any concerns the customers have are answered in real time and are converted to sales qualified leads instantly. This approach is equivalent to having a salesperson on your website encouraging people to buy your product – <strong>24/7</strong>.</p>
<p>With your competitors only a click away, our team helps convert your website traffic into <strong>sales qualified leads</strong> at the browsing stage – saving your time and money. Our support champs are strategically placed around the globe and this gives your company the advantage of being represented by native English speakers – to ensure clear, culturally fluent communication and make the most of your business leads.</p>
<p><strong>We have no lock-in contracts.</strong> Our service is provided month on month. We have to earn the right to your custom every month giving you peace of mind on guaranteed value.</p>
<h4>So what is a sales qualified lead?</h4>
<p>Sales qualified leads are prospective customers of your business that has been researched, filtered and vetted first by the marketing department and then deemed by your sales department for the next stage of the sales process.</p>
<p>With Chat Metrics on your website, your sales/service team can focus on what they do best and we’ll convert your traffic into leads. Chat Metrics cuts the cost and space of employing additional staff. Our service is interactive and reliable to build your customer relationships unlike the normal time-consuming emails and boring IVR phone calls.</p>
<p>Chat Metrics is easy to set up on your WordPress website. Chat Metrics believes the flexibility of the client is important so, we don’t have any lock-in contracts. You can switch between packages depending on your website’s optimal traffic.</p>
<h4>Advantages of Managed Live Chat</h4>
<ol>
<li>
<p><strong>24/7 Coverage</strong> – Customers are busy and need a solution quickly. Chat Metrics provides 24/7 customer interaction for your website visitors to convert your website traffic into sales qualified leads for you to convert into paying clients. We don’t let your customers bounce off your pages, we offer them live help on your website and make sure you secure the sale promptly.</p>
</li>
<li>
<p><strong>Increase conversions</strong> – Sales through service makes customers happy. Our managed live chat agents are equipped with custom conversation approaches and data driven user targeting. This means we’re best fitted out to manage live cIII. Reduced Costs – Managed Live chat is an excellent way to reduce operating costs related to support, sales and marketing. Other support channels, like phone support, often come associated with expensive ongoing maintenance costs.</p>
</li>
<li>
<p><strong>Reduced Costs</strong> – Managed Live chat is an excellent way to reduce operating costs related to support, sales and marketing. Other support channels, like phone support, often come associated with expensive ongoing maintenance costs.</p>
</li>
<li>
<p><strong>Increased Customer Loyalty</strong> – A happy customer is much more likely to come back and buy. Happy and satisfied customers are much more likely to sing your brand’s praises and will have a stronger brand loyalty.</p>
</li>
<li>
<p><strong>Competitive advantage</strong> – with Chat Metrics live support agents on your website, we are just a click away from your customers. This gives a competitive advantage and builds a good relationship among the customers.</p>
</li>
<li>
<p><strong>Refocus Priorities</strong> – Having Chat Metrics as your business partner allows you to focus on tasks that matters. It paves way for a relaxing work environment, and a thriving business.</p>
</li>
<li>
<p><strong>Dedicated Account Manager</strong> – Chat Metrics take a great deal of pride in offering dedicated account manager as a single point of contact that you can reach out to.hat for your business.</p>
</li>
</ol>
<h4>Why use Chat Metrics?</h4>
<p>Live chats are becoming an integral part of online websites, whether you sell products and lend support services. Customers tend to make more purchases when they are promptly advised on your products or services via chats on your website. Chat Metrics agents will do that just for you, working round the clock, converting your visitors to sales qualified leads.</p>
<p>Chat Metrics uses goal-oriented approach to generate more sales qualified leads on your website. Our expert team uses personalized tailored messages by understanding the demands of your customers. With over 1000+ integrations you can automate your lead generation.</p>
<h4>How much does this cost?</h4>
<p>There are two options that are available.</p>
<p>The first one is Pay as you go (PAYG), you pay zero dollars until you get a lead (most useful for small businesses). You can choose if you want to pay for the lead or not, no monthly commitments.</p>
<p>The next one is a monthly subscription that can be personalized to meet your specific needs (based on the 14 day pilot period). We don’t have any lock-in contracts, so you can change the plan anytime you see fit for your business. Interested in learning how Chat Metrics can improve ROI for your business, try our <a href="https://chatmetrics.com/forms/pilot/" rel="nofollow ugc">Pilot</a> for your business now.</p>
<h4>How does it work?</h4>
<p>Chat Metrics is easy to set up and our live chat agents begin to work once you have given the permission and approval to your website. Below are the steps to follow once you have signed up for our service.</p>
<ol>
<li>
<p>We’ll introduce you to your dedicated success manager who will be there with you every step of the way.</p>
</li>
<li>
<p>Our research team prepares a comprehensive FAQ document. We send you the FAQs for approval and deploy the approved FAQs.</p>
</li>
<li>
<p>We prepare your dashboard and complete any automation required, train our team and commence our service for you.</p>
</li>
<li>
<p>Initiate entry to our continuous improvement program.</p>
</li>
</ol>
<p>We work with you to optimize your Return on Marketing Investment by striving to increase the number of highly qualified leads we generate via your website traffic.</p>
<p><a href="https://chatmetrics.com/kb/live-chat-plugin-for-wordpress/" rel="nofollow ugc">How to install Chat Metrics plugin in your WordPress website</a></p>
<h4>Testimonials</h4>
<p><em>“Leads from Chat Metrics generate an additional 22% of revenue every month” – Karen Austin, Business Owner at Skin & Laser</em></p>
<p><em>“Live Chat staff helped Industrial Ideas deliver value to their clients 24/7 and grow their business online” – Peter Zafiris, Business Owner at Industrial Ideas</em></p>
<p><iframe loading="lazy" title="Why Digital Agencies Use Chat Metrics For Their Clients | Peter Zafiris | Chat Metrics" width="750" height="422" src="https://www.youtube.com/embed/U6o6AeSAgow?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<h4>Support</h4>
<p>Would you like to know more about Chat Metrics services, visit <a href="https://chatmetrics.com/" rel="nofollow ugc">Chat Metrics</a> website. Our live chat support agents are online 24/7 or write us an email at <a href="mailto:247@chatmetrics.com" rel="nofollow ugc">247@chatmetrics.com</a></p>


Chat Metrics – Managed live chat plugin for wordpress

Chat Metrics is a 24/7 fully managed live chat service where you only get sales qualified leads. We convert your web traffic into leads.

LiveChat for Easy Digital Downloads vs Chat Metrics – Managed live chat plugin for wordpress