LiveChat

Quarties

LiveChat is a live chat application that allows you to chat with customers on your website, immediately answer their questions resolve any concerns. The way it works is simple: you add live chat to your website, wait for your visitors to ask a question or, alternatively, approach them with chat invitations. For you, it means more satisfied customers, more resolved problems, and more sold products.
If you sell digital products online such as ebooks, software, WordPress plugins or themes, then using live chat is a no-brainer. Customers love to chat with live agents because it’s a fast and natural way to have their questions answered.
<iframe loading="lazy" title="What is LiveChat? in 36 seconds!" width="750" height="422" src="https://www.youtube.com/embed/kZVYwNcuj38?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
With live chat for Easy Digital Downloads by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchasing process.
LiveChat is also customizable to match your website design, allowing you to upload your logo, set up messages for when you’re online and offline. You can also keep track of how many chats end up with a sale, how satisfied your customers are with your service, your average response time and more.
In addition to live chat support, it lets you respond to offline messages as they are saved within the LiveChat dashboard as tickets.
Capture contact info with pre- and post- chat surveys to provide personalized customer experience. Additionally, our live chat plugin integrates with popular third-party apps for merchants, including MailChimp, Zendesk, HubSpot CRM, Facebook Messenger, and more.
<h3>Live chat benefits</h3>
<ul>
<li>
Convenience for customers – with live chat for Easy Digital Downloads, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient.
</li>
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Improve average order value – using live chat and Easy Digital Downloads together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process.
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Increase sales – using live chat to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value.
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Faster problem resolution – from overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat is by far the quickest and simplest.
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Stay competitive – just by offering live chat support – Easy Digital Downloads users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers.
</li>
</ul>
<h3>Add live chat to your Easy Digital Downloads store</h3>
Add a live chat plugin to your EDD website to manage communication and integractions with customers. With live chat, you can have a direct contact with a customer that allows you to generate and capture more leads thanks to improved conversations.
<h4>Usage</h4>
The easiest way to add live chat to Easy Digital Downloads is to install our WordPress live chat plugin. This will automatically embed the live chat code on all your webstore pages, without any copy paste needed. Once installed, you’ll need to download our desktop app for Windows or Mac OS. No additional software is necessary if you are planning to use the web-based app – works on all up-to-date browsers. With our apps for iOS and Android you can respond to customers and keep conversations going from anywhere.
<h4>Requirements</h4>
You need a LiveChat account to work with live chat plugin — you can create one during the process of plugin installation. For an overview of live chat plans and features navigate to our <a href="https://www.livechatinc.com/pricing/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">website</a>. There’s a 14-day trial available so you can test out all of the features for free – no credit card required.
<a href="https://www.livechatinc.com/signup/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">Sign up for LiveChat here!</a>
<h3>Live Chat Features</h3>
<ul>
<li>
Visitor tracking – gather customer data – our live chat widget keeps track of the location of your customers and shows what page they are on, where are they from and more.
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Live chat triggers – these allow you to initiate conversations when certain criteria are met; automatically live chat with your visitors once they land on your website.
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Feedback: add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat.
</li>
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Reports and Analytics – spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format.
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Ticket form – when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions.
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Live chat transcripts – browse through comments reflecting customers needs and expectations; live chat transcripts are saved without expiration date so you can access them anytime.
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Multi-channel communications – reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email.
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Customizable live chat widget – each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your with your logo and include social media channels.
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Canned responses – send pre-made answers to popular questions that can be recalled with just a few keystrokes.
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Mobile live chat applications – mobile apps for iOS and Android will help you chat with customers wherever you are.
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</ul>
<iframe loading="lazy" title="LiveChat: Basic Chatting Features Explained" width="750" height="422" src="https://www.youtube.com/embed/w-tO_H5qCTk?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
With our live chat plugin, there are many other features that can help you drive more sales and improve customer satisfaction; you can see all of them <a href="https://www.livechatinc.com/features/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">here</a>.
<h3>Multilingual live chat plugin</h3>
Adjusting language of your chat window to the language your page is a very important step of the customization. Because of that, LiveChat has been translated into 45 languages; below is the list of supported languages:
<ul>
<li>Arabic / العَرَبِيَّة chat plugin</li>
<li>Armenian / Հայերեն chat plugin</li>
<li>Azeri / Azərbaycan chat plugin</li>
<li>Bulgarian / български chat plugin</li>
<li>Catalan / Català chat plugin</li>
<li>Simplified Chinese / 简体中文 chat plugin</li>
<li>Traditional Chinese / 繁體中文 chat plugin</li>
<li>Croatian / Hrvatski chat plugin</li>
<li>Czech / Česky chat plugin</li>
<li>Danish / Dansk chat plugin</li>
<li>Dutch / Nederlands chat plugin</li>
<li>English chat plugin</li>
<li>Estonian / Eesti chat plugin</li>
<li>Finnish / Suomi chat plugin</li>
<li>French / Français chat plugin</li>
<li>Georgian / ქართული chat plugin</li>
<li>German / Deutsch chat plugin</li>
<li>Greek / Ελληνικά chat plugin</li>
<li>Hebrew / עברית chat plugin</li>
<li>Hungarian / Magyar chat plugin</li>
<li>Icelandic / Íslenska chat plugin</li>
<li>Indonesian / Bahasa Indonesia chat plugin</li>
<li>Italian / Italiano chat plugin</li>
<li>Japanese / 日本語 chat plugin</li>
<li>Kazakh / қазақ тілі chat plugin</li>
<li>Korean / 한국어 chat plugin</li>
<li>Latvian / Latviešu chat plugin</li>
<li>Lithuanian / Lietuvių chat plugin</li>
<li>Malaysian / Bahasa Malaysia chat plugin</li>
<li>Norwegian (bokmål) / Norsk (bokmål) chat plugin</li>
<li>Norwegian (nynorsk) / Norsk (nynorsk) chat plugin</li>
<li>Polish / Polski chat plugin</li>
<li>Portuguese / Português chat plugin</li>
<li>Brazilian Portuguese / Português brasileiro chat plugin</li>
<li>Romanian / Română chat plugin</li>
<li>Russian / Русский chat plugin</li>
<li>Serbian / Srpski chat plugin</li>
<li>Slovak / Slovenčina chat plugin</li>
<li>Slovene / Slovenščina chat plugin</li>
<li>Spanish / Español chat plugin</li>
<li>Swedish / Svenska chat plugin</li>
<li>Thai / ไทย chat plugin</li>
<li>Turkish / Türkçe chat plugin</li>
<li>Ukrainian / Українська chat plugin</li>
<li>Vietnamese / Tiếng Việt chat plugin</li>
</ul>
<h3>Press & Brand Assets</h3>
If you are interested in writing about LiveChat, then we have have prepared a <a href="https://www.livechatinc.com/press/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">LiveChat Press</a> page where you can download our logo, screenshots, and other relevant assets.
<h3>Notes</h3>
LiveChat is the <a href="https://www.livechatinc.com/best-live-chat-software/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">best live chat plugin for Easy Digital Downloads</a> plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers.
<h3>Testimonials</h3>
<blockquote>
We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasnâ€™t an option. 
 Jamie Lowary, a sales lead at PATLive
At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96%. 
 Michal Haze, the Head of Customer Experience at Kinguin
</blockquote>
<h3>Documentation and Support</h3>
<ul>
<li>For documentation and tutorials go to our <a href="https://www.livechatinc.com/kb/easy-digital-downloads-add-livechat-store/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">help desk article</a>. </li>
<li>If you have any more questions, start a live chat session with our support on the <a href="https://www.livechatinc.com/marketplace/apps/easy-digital-downloads/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">Easy Digital Downloads integration page</a>. </li>
<li>For more information about live chat features, FAQs and documentation, check out our <a href="https://www.livechatinc.com/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">website</a>.</li>
<li>If interested, you can join our community group <a href="https://www.livechatinc.com/community/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">here</a>.</li>
</ul>
<h3>About us</h3>
LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and web analytics capabilities. The main aim of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 25,000 businesses including top names like Ikea and PayPal.
<h4>The LiveChat ecosystem</h4>
LiveChat’s ecosystem of products includes: 
– <a href="https://www.livechatinc.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">LiveChat</a> – a communication tool that allows you to chat live with your customers. 
– <a href="https://www.helpdesk.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">HelpDesk</a> – an online ticketing system suitable both for small businesses and enterprise clients. 
– <a href="https://www.chatbot.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">ChatBot</a> – a bot framework for AI chat bots. 
– <a href="https://www.livechatinc.com/platform//?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">Open Messaging Platform</a> – create and monetize apps or build extensions for your own team. 
– <a href="https://www.knowledgebase.ai/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">Knowledge Base</a> – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.

LiveChat for Easy Digital Downloads

Live chat WordPress plugin that allows you to integrate LiveChat on your Easy Digital Downloads website.

chatty

Enhance your website’s communication capabilities with the Chatty 
WordPress Chat Plugin. This state-of-the-art plugin is not just a chat 
tool; it’s a dynamic way to engage with your visitors in real time.
Chatty elevates your website by integrating a platform for real-time 
messaging in chat rooms, seamlessly building social networks. This 
feature-rich tool increases user engagement, ensuring your visitors have 
immediate access to help and information.
<h3>Key Features of Chatty:</h3>
<ol>
<li>Live Interaction with Customers: Directly communicate with 
customers as they browse your site with Chatty. Instantly answer 
queries and provide immediate assistance, thereby enhancing the 
overall user experience.</li>
<li>Ease of Configuration and Setup: Chatty is designed for ease of 
use. Its straightforward setup and configuration process make it 
accessible to both beginners and advanced users.</li>
<li>Customizable Features: Fine-tune the settings to perfectly align 
with your website’s aesthetics and functionality. Customize the 
color theme of the widget, control its visibility on specific pages, 
schedule its display for certain times and days, and hide it when 
operators are offline.</li>
<li>Chatbots: Develop chatbots designed to manage basic customer inquiries autonomously, eliminating the need for operator intervention.</li>
<li>Engaging Pop-Up Notifications: Capture attention and boost user 
engagement with dynamic pop-up messages.</li>
<li>Supports Multiple Languages: Facilitate seamless communication 
with a multi-language translation widget, enabling interactions in 
the customer’s native language.</li>
<li>Statistics: Monitor and track your team’s productivity metrics 
to continuously improve service delivery.</li>
<li>Chat Notes: Capture essential details in chat notes. Gain 
valuable insights by tracking your customer’s browsing journey.</li>
<li>Multiple Projects: Manage multiple projects with independent 
settings, and support clients across various websites from a single 
application.</li>
<li>Team Management: Configure your team members’ permissions 
efficiently. Facilitate both private and group chats within your 
team.</li>
</ol>
<h3>How to Use Chatty Plugin:</h3>
<ol>
<li>Register for a Chatty Account: Begin by registering an account 
with <a href="https://chatty-widget.com/" rel="nofollow ugc">Chatty</a>.</li>
<li>Obtain the Installation Code: After registration, visit <a href="https://chatty-widget.com/dashboard/integration" rel="nofollow ugc">this 
page</a> and copy the 
installation code provided.</li>
<li>Install and Activate the Plugin: Download and install the Chatty 
plugin on your WordPress site. Once installed, activate the plugin.</li>
<li>Access Chatty Settings: In your WordPress dashboard, navigate to 
the new menu item labeled “Chatty Settings.”</li>
<li>Enter the Installation Code: Paste the installation code you 
copied earlier into the “Widget Script” field in the Chatty 
settings.</li>
<li>Save Your Changes: After entering the code, save your settings 
to complete the installation process.</li>
<li>Configure and Engage: Now, you can further configure your plugin 
as needed. Once set up, you’re ready to communicate with your 
customers through our platform.</li>
</ol>
<h3>Is it Free?</h3>
The Chatty WordPress Chat Plugin is free to use, but it requires a 
Chatty account. Chatty offers a 14-day free trial, and there’s no need 
for a credit card to get started.
Explore the various plans and features Chatty offers by visiting our 
<a href="https://chatty-widget.com/pricing" rel="nofollow ugc">website</a>.

Chatty

Enhance your website's communication capabilities with the Chatty

LiveChat for Easy Digital Downloads vs Chatty