LiveChat

Quarties

LiveChat is a live chat application that allows you to chat with customers on your website, immediately answer their questions resolve any concerns. The way it works is simple: you add live chat to your website, wait for your visitors to ask a question or, alternatively, approach them with chat invitations. For you, it means more satisfied customers, more resolved problems, and more sold products.
If you sell digital products online such as ebooks, software, WordPress plugins or themes, then using live chat is a no-brainer. Customers love to chat with live agents because it’s a fast and natural way to have their questions answered.
<iframe loading="lazy" title="What is LiveChat? in 36 seconds!" width="750" height="422" src="https://www.youtube.com/embed/kZVYwNcuj38?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
With live chat for Easy Digital Downloads by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchasing process.
LiveChat is also customizable to match your website design, allowing you to upload your logo, set up messages for when you’re online and offline. You can also keep track of how many chats end up with a sale, how satisfied your customers are with your service, your average response time and more.
In addition to live chat support, it lets you respond to offline messages as they are saved within the LiveChat dashboard as tickets.
Capture contact info with pre- and post- chat surveys to provide personalized customer experience. Additionally, our live chat plugin integrates with popular third-party apps for merchants, including MailChimp, Zendesk, HubSpot CRM, Facebook Messenger, and more.
<h3>Live chat benefits</h3>
<ul>
<li>
Convenience for customers – with live chat for Easy Digital Downloads, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient.
</li>
<li>
Improve average order value – using live chat and Easy Digital Downloads together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process.
</li>
<li>
Increase sales – using live chat to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value.
</li>
<li>
Faster problem resolution – from overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat is by far the quickest and simplest.
</li>
<li>
Stay competitive – just by offering live chat support – Easy Digital Downloads users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers.
</li>
</ul>
<h3>Add live chat to your Easy Digital Downloads store</h3>
Add a live chat plugin to your EDD website to manage communication and integractions with customers. With live chat, you can have a direct contact with a customer that allows you to generate and capture more leads thanks to improved conversations.
<h4>Usage</h4>
The easiest way to add live chat to Easy Digital Downloads is to install our WordPress live chat plugin. This will automatically embed the live chat code on all your webstore pages, without any copy paste needed. Once installed, you’ll need to download our desktop app for Windows or Mac OS. No additional software is necessary if you are planning to use the web-based app – works on all up-to-date browsers. With our apps for iOS and Android you can respond to customers and keep conversations going from anywhere.
<h4>Requirements</h4>
You need a LiveChat account to work with live chat plugin — you can create one during the process of plugin installation. For an overview of live chat plans and features navigate to our <a href="https://www.livechatinc.com/pricing/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">website</a>. There’s a 14-day trial available so you can test out all of the features for free – no credit card required.
<a href="https://www.livechatinc.com/signup/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">Sign up for LiveChat here!</a>
<h3>Live Chat Features</h3>
<ul>
<li>
Visitor tracking – gather customer data – our live chat widget keeps track of the location of your customers and shows what page they are on, where are they from and more.
</li>
<li>
Live chat triggers – these allow you to initiate conversations when certain criteria are met; automatically live chat with your visitors once they land on your website.
</li>
<li>
Feedback: add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat.
</li>
<li>
Reports and Analytics – spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format.
</li>
<li>
Ticket form – when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions.
</li>
<li>
Live chat transcripts – browse through comments reflecting customers needs and expectations; live chat transcripts are saved without expiration date so you can access them anytime.
</li>
<li>
Multi-channel communications – reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email.
</li>
<li>
Customizable live chat widget – each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your with your logo and include social media channels.
</li>
<li>
Canned responses – send pre-made answers to popular questions that can be recalled with just a few keystrokes.
</li>
<li>
Mobile live chat applications – mobile apps for iOS and Android will help you chat with customers wherever you are.
</li>
</ul>
<iframe loading="lazy" title="LiveChat: Basic Chatting Features Explained" width="750" height="422" src="https://www.youtube.com/embed/w-tO_H5qCTk?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
With our live chat plugin, there are many other features that can help you drive more sales and improve customer satisfaction; you can see all of them <a href="https://www.livechatinc.com/features/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">here</a>.
<h3>Multilingual live chat plugin</h3>
Adjusting language of your chat window to the language your page is a very important step of the customization. Because of that, LiveChat has been translated into 45 languages; below is the list of supported languages:
<ul>
<li>Arabic / العَرَبِيَّة chat plugin</li>
<li>Armenian / Հայերեն chat plugin</li>
<li>Azeri / Azərbaycan chat plugin</li>
<li>Bulgarian / български chat plugin</li>
<li>Catalan / Català chat plugin</li>
<li>Simplified Chinese / 简体中文 chat plugin</li>
<li>Traditional Chinese / 繁體中文 chat plugin</li>
<li>Croatian / Hrvatski chat plugin</li>
<li>Czech / Česky chat plugin</li>
<li>Danish / Dansk chat plugin</li>
<li>Dutch / Nederlands chat plugin</li>
<li>English chat plugin</li>
<li>Estonian / Eesti chat plugin</li>
<li>Finnish / Suomi chat plugin</li>
<li>French / Français chat plugin</li>
<li>Georgian / ქართული chat plugin</li>
<li>German / Deutsch chat plugin</li>
<li>Greek / Ελληνικά chat plugin</li>
<li>Hebrew / עברית chat plugin</li>
<li>Hungarian / Magyar chat plugin</li>
<li>Icelandic / Íslenska chat plugin</li>
<li>Indonesian / Bahasa Indonesia chat plugin</li>
<li>Italian / Italiano chat plugin</li>
<li>Japanese / 日本語 chat plugin</li>
<li>Kazakh / қазақ тілі chat plugin</li>
<li>Korean / 한국어 chat plugin</li>
<li>Latvian / Latviešu chat plugin</li>
<li>Lithuanian / Lietuvių chat plugin</li>
<li>Malaysian / Bahasa Malaysia chat plugin</li>
<li>Norwegian (bokmål) / Norsk (bokmål) chat plugin</li>
<li>Norwegian (nynorsk) / Norsk (nynorsk) chat plugin</li>
<li>Polish / Polski chat plugin</li>
<li>Portuguese / Português chat plugin</li>
<li>Brazilian Portuguese / Português brasileiro chat plugin</li>
<li>Romanian / Română chat plugin</li>
<li>Russian / Русский chat plugin</li>
<li>Serbian / Srpski chat plugin</li>
<li>Slovak / Slovenčina chat plugin</li>
<li>Slovene / Slovenščina chat plugin</li>
<li>Spanish / Español chat plugin</li>
<li>Swedish / Svenska chat plugin</li>
<li>Thai / ไทย chat plugin</li>
<li>Turkish / Türkçe chat plugin</li>
<li>Ukrainian / Українська chat plugin</li>
<li>Vietnamese / Tiếng Việt chat plugin</li>
</ul>
<h3>Press & Brand Assets</h3>
If you are interested in writing about LiveChat, then we have have prepared a <a href="https://www.livechatinc.com/press/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">LiveChat Press</a> page where you can download our logo, screenshots, and other relevant assets.
<h3>Notes</h3>
LiveChat is the <a href="https://www.livechatinc.com/best-live-chat-software/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">best live chat plugin for Easy Digital Downloads</a> plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers.
<h3>Testimonials</h3>
<blockquote>
We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasnâ€™t an option. 
 Jamie Lowary, a sales lead at PATLive
At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96%. 
 Michal Haze, the Head of Customer Experience at Kinguin
</blockquote>
<h3>Documentation and Support</h3>
<ul>
<li>For documentation and tutorials go to our <a href="https://www.livechatinc.com/kb/easy-digital-downloads-add-livechat-store/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">help desk article</a>. </li>
<li>If you have any more questions, start a live chat session with our support on the <a href="https://www.livechatinc.com/marketplace/apps/easy-digital-downloads/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">Easy Digital Downloads integration page</a>. </li>
<li>For more information about live chat features, FAQs and documentation, check out our <a href="https://www.livechatinc.com/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">website</a>.</li>
<li>If interested, you can join our community group <a href="https://www.livechatinc.com/community/?utm_source=easydigitaldownloads.com&utm_medium=referral&utm_campaign=wordpress_listing" rel="nofollow ugc">here</a>.</li>
</ul>
<h3>About us</h3>
LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and web analytics capabilities. The main aim of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 25,000 businesses including top names like Ikea and PayPal.
<h4>The LiveChat ecosystem</h4>
LiveChat’s ecosystem of products includes: 
– <a href="https://www.livechatinc.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">LiveChat</a> – a communication tool that allows you to chat live with your customers. 
– <a href="https://www.helpdesk.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">HelpDesk</a> – an online ticketing system suitable both for small businesses and enterprise clients. 
– <a href="https://www.chatbot.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">ChatBot</a> – a bot framework for AI chat bots. 
– <a href="https://www.livechatinc.com/platform//?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">Open Messaging Platform</a> – create and monetize apps or build extensions for your own team. 
– <a href="https://www.knowledgebase.ai/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=WordpressIntegration" rel="nofollow ugc">Knowledge Base</a> – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.

LiveChat for Easy Digital Downloads

Live chat WordPress plugin that allows you to integrate LiveChat on your Easy Digital Downloads website.

replainchat

Be in touch with your clients through Telegram, WhatsApp or Facebook Messenger. Fast, functional and free live-chat service for your website.
Live-chat service for a website where people respond 16 times faster.
<h3>The simplest live chat in the world.</h3>
The first ever web-chat service that works directly in your WhatsApp, Facebook Messenger and Telegram. Receive your web-chat messages directly from a website through your preferred messaging app. Simple set up with incredible functionality.
You will always be online, and you don’t need to install any other applications. All communication is just as simple as a chat with your friends. All settings of your live chat come from your messenger.
DEMO. HOW IT’S ACTUALLY WORK
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/kET3XHSn6UA?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
We believe, that the more natural we will be with our clients, the more success and fun we get from our work. Re:plain brings your clients next to your friends and family, directly into your messenger. This is magic. When you’ll feel the difference, you’ll change the way you communicate and make this world better.
<h3>FEATURES:</h3>
See the list ofall features.
<a href="https://replain.cc/features" rel="nofollow ugc">https://replain.cc/features</a>
Unlimited operators 
An unlimited number of people who can respond to clients. And you can transfer clients between operators easily.
Template answers 
Add and use response templates to save time.
Scheduling 
You can set Re:plain to switch On and Off automatically according to your working hours.
Video and audio calls 
Sell your products or services by replying to your website visitors via a video. Share details, answer questions and help them to make a choice. <a href="https://replain.cc/store/video-manager" rel="nofollow ugc">Learn more</a>
Customization 
When you need to make your Re:plain icon match your style — just do it! You can make it any colour. Set up your logo in the chat, change the welcome message.
Integration with Google Analytics and Yandex Metrika 
Re:plain allows you to send data directly into most popular analytics platforms Google Analytics и Yandex Metrika. <a href="https://replain.cc/store-google-analytics-yandex-metrika" rel="nofollow ugc">Learn more</a>
Zapier Integrations 
Connect Re:plain with all the apps you use. Send customer’s info to your CRM, translate on the go or find your own way to be more productive. Connect Re:plain with 2500+ apps using Zapier! <a href="https://replain.cc/store/zapier" rel="nofollow ugc">Learn more</a>
Banners 
Sometimes you have to say something really important. To announce a sale or promote a new achievement, highlight your new service or just pay your clients’ attention to a FAQ section. <a href="https://replain.cc/store/banners" rel="nofollow ugc">Learn more</a>
Custom Forms 
You can gather your visitor’s information you really need in a Customized Forms. If you need some special details from your customers — now you can get it! <a href="https://replain.cc/store/forms" rel="nofollow ugc">Learn more</a>
Click to chat 
Place a link to open Re:plain anywhere you need. Place it to your text, main MENU or even to an image. Also you can create additional buttons and also place it anywhere you need. Be free! <a href="https://replain.cc/store/click-to-chat" rel="nofollow ugc">Learn more</a>
Video welcome 
To increase the loyalty of your customers, to engage them and to create an unique personal experience of communication with your company there is a Video welcome. In addition to your default welcome message you can add video. It’s simple. Just upload your video on YouTube and set this link to our feature Video welcome. <a href="https://replain.cc/store/video-welcome" rel="nofollow ugc">Learn more</a>
Active invitation 
You can set preferred time when the first welcome message will be shown to your visitors. <a href="https://replain.cc/store/active-invitation" rel="nofollow ugc">Learn more</a>
Operator’s ratings 
Let your clients evaluate the quality of your service. <a href="https://replain.cc/store/conversation-ratings" rel="nofollow ugc">Learn more</a>
<h3>MULTILINGUAL RE:PLAIN CHAT PLUGIN</h3>
It is important to us that Re:plain was native for you, because of that, Re:plain has been translated into 22 languages; below is the list of supported languages:
Arabic / العَرَبِيَّة 
Bulgarian / Български 
Deutsch / Deutsch 
Dutch / Nederlands 
Chinese / 中文 
Czech / Čeština 
English 
Hebrew / עִבְרִית 
Hindi / हिन्दी 
Indonesian / Bahasa Indonesian 
Indonesian / Bahasa Melayu 
Italian / Italiano 
French / Français 
Nederlands / 
Persian / فارسی 
Polish / Polski 
Portuguese / Português 
Russian / Русский 
Romanian / Limba Română 
Spanish / Español 
Ukrainian / Український 
Uzbek / O’zbek tili 
Norwegian / Norsk 
Swedish / Svenska 
Thai/ ภาษาไทย
<h3>HOW DOES IT WORK</h3>
Simplу. You connect Re:plain to the site, customers write you through the chat form on your site. You are answering them from your own messenger. There is everything you need. We have the communication of your customers with you – quickly, naturally, conveniently.
Re: plain is the first service where you can acquire only those functions that you really need. We constantly connect new modules and features.
<h3>ABOUT RE:PLAIN</h3>
Re:plain works anywhere. Re:plain works on any website, CMS and platforms, but not only there. You can integrate it into your mobile application, CRM, support services and ERP. We also provide a Service to Service features, that allows you to add valuable features to your project to boost your and your customer’s revenue.

Replain

Works fine!

Be in touch with your clients through Telegram, WhatsApp or Facebook Messenger. Fast, functional and free live-chat service for your website.

LiveChat for Easy Digital Downloads vs Replain