melibo

<p>Looking for a simple chatbot builder to build your own AI chatbot with a modern design? <strong>melibo provides you with a GDPR compliant chatbot builder</strong> and additional <strong>features</strong> for your <strong>customer support.</strong></p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/0Z5gJYP4Q8o?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<p>melibo is an intuitive AI tool for your customer support. For melibo’s no-code platform you don’t need <strong>any prior knowledge or coding skills!</strong>. In Addition to our chatbot builder we offer you, an intelligent ticket center, a live chat, a custom insights section and our chatbot styler. Our all-in-one solution will take your support to the next level. Interested? Learn more about our <a href="https://melibo.de/features/" rel="nofollow ugc">Features</a>.</p>
<p>Try our platform 30 days for free. The trial period is completely free and does not require any payment methods.</p>
<h3>Pricing plans. 100 % transparent. Privacy compliant.</h3>
<p>Test our platform for free without any obligation. You want to test all features first and see for yourself? Then get our 30-day free trial and try it out today. Learn more about the <a href="https://melibo.de/preise/" rel="nofollow ugc">Free-Trial</a> here.</p>
<h3>What do I get exactly when I install melibo?</h3>
<h3>1. Chatbot builder that allows you to build your chatbot without any coding</h3>
<ul>
<li>Build your <strong>FAQs</strong> in a few minutes and provide permanent relief for your support. </li>
<li>Profit from our Chat Flows and lead <strong>complex dialogs</strong> with your customers. </li>
<li>Design the <strong>chat window</strong> freely according to your wishes and adapt it to your <strong>CI</strong>. </li>
<li>The chat window is <strong>100% responsive</strong> and adapts to all popular devices (smartphones, tablets and desktops). </li>
<li>The <strong>Insights section</strong> shows <strong>all chats well organized</strong>, by using <strong>graphs and statistics.</strong></li>
</ul>
<h3>2. Fast and secure chatbot solution that is there for your customers 24/7.</h3>
<ul>
<li>Use our <strong>templates</strong> to get started right away. From product information, ordering & shipping, small talk, payments to company questions, it’s all there.  </li>
<li>You can find all templates in our library on the platform. Add new chats to your chatbot with two clicks.</li>
</ul>
<h3>3. Quality chatbots. More leads and a better customer experience through quality.</h3>
<ul>
<li>The <strong>Bot-Gym</strong> shows you <strong>all conversations of your customers</strong>. Get to know the questions of your customers and which questions your chatbot did not understand. </li>
<li>Through the Bot-Gym you can teach your chatbot <strong>new questions in a playful way</strong> and make your chatbot smarter. </li>
<li>In the Bot-Gym we also give you <strong>recommendations</strong> which questions should be added to which existing chat.</li>
</ul>
<h3>4. Human handover if the chatbot can’t answer the question.</h3>
<ul>
<li>The <strong>chatbot doesn’t understand a question</strong> or human help is needed? With melibo a <strong>handover</strong> to a human <strong>employee</strong> is quick and simple. </li>
<li>Use melibo’s intelligent <strong>Ticket Center</strong> to communicate with your customer via <strong>email</strong>.  </li>
<li>The <strong>Chatbot saves</strong> the <strong>entire chat history</strong>, so your customers don’t have to repeat their <strong>request multiple times</strong> and your support staff can continue with the conversation. </li>
<li>For an even <strong>faster communication</strong>, we offer you a <strong>live chat</strong>.  </li>
</ul>
<p>The most important features in a nutshell:<br />
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/URJnezMQEw8?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span></p>
<h3>Benefits of chatbots for your business</h3>
<ul>
<li><strong>Reduce bounce rate</strong> on your website, by providing targeted information. </li>
<li><strong>Automated responses</strong> to simple and <strong>repeating customer inquiries</strong>. Gain back time for things that really matter.  </li>
<li>Respond to customer inquiries <strong>24/7</strong> without manual effort. </li>
<li><strong>Individual chat window</strong> for a better user experience. </li>
<li><strong>Improved conversion rates</strong> by handing over to a human agent. </li>
</ul>
<p>Never used a chatbot before? Then check out our <a href="https://melibo.de/chatbot-erstellen-mit-melibo/" rel="nofollow ugc">blog article</a>!</p>
<h3>Testtemonials</h3>
<p>Our customers trust an always evolving solution.</p>
<blockquote>
<p>A great addition to our customer support. We often get similar customer inquiries. Since the chatbot is online we have been able to answer many of them in an automated way.</p>
</blockquote>
<p><strong>PrepmyMeal</strong></p>
<blockquote>
<p>Intuitive chatbot builder. The melibo platform is easy to use and I was able to build my own chatbot in a very short time. A great solution for our support.</p>
</blockquote>
<p><strong>Vetain</strong></p>
<blockquote>
<p>Modern design – simple to implement. The design of the chatbot is excellent and was easy to completely adapt to our corporate identity.</p>
</blockquote>
<p><strong>Fruitful Office</strong></p>
<h3>Languages</h3>
<p>Our editorial system is currently only available in German. Nevertheless, we offer translation services to make the chatbot available in other languages as well.</p>
<p>We are offering the following language translations:<br />
– German<br />
– English<br />
– French<br />
– Spanish</p>
<h3>You need help? Then have a look at the following sites!</h3>
<ul>
<li><a href="https://melibo.de/help-center/knowledge-base/" rel="nofollow ugc">Knowledge Base</a></li>
<li><a href="https://melibo.de/help-center/meliblog/" rel="nofollow ugc">Blog Articles</a></li>
</ul>
<h3>Terms of use, privacy policy and information about 3rd party software.</h3>
<p>We act strictly according to the GDPR and the European data protection guidelines.<br />
– Our <a href="https://melibo.de/plattform-datenschutzerklaerung/" rel="nofollow ugc">Privacy Policy</a> of the melibo platform.<br />
– Our <a href="https://melibo.de/allgemeine-nutzungs-und-vertragsbedingungen/" rel="nofollow ugc">General Terms of Use and Contract</a> of the melibo platform.</p>
<p>You can find out more information about melibo <a href="https://melibo.de" rel="nofollow ugc">here</a></p>


melibo Chatbot

Add the melibo chatbot plugin to your WordPress account for free to automate your responses to customer inquiries, increase sales, get valuable insigh …

m.tiggelaar

ICT Shift

<p>Chatwoot Client Portal by ICT Shift turns your WordPress site into a Chatwoot-backed support portal.</p>
<p>Built by <a href="https://www.ictshift.com/" rel="nofollow ugc">ICT Shift</a>.</p>
<p>Give clients a familiar, branded support area inside WordPress while your team continues working in Chatwoot.</p>
<p>Ideal for businesses that want to:</p>
<ul>
<li>Let logged-in users view and reply to support tickets without leaving your website</li>
<li>Offer contact-style intake pages for non-logged-in visitors</li>
<li>Keep omnichannel conversations centralized in Chatwoot inboxes (email, livechat, WhatsApp, and more)</li>
<li>Sync useful customer context from WordPress and commerce plugins into Chatwoot contact records</li>
</ul>
<p>For help with Chatwoot setup, self-hosting, or hosting guidance, you can contact ICT Shift at <a href="https://www.ictshift.com/" rel="nofollow ugc">https://www.ictshift.com/</a>.<br />
Plugin support is also available in the WordPress.org support forum.</p>
<p>Features:</p>
<ul>
<li>Ticket list and detail shortcodes</li>
<li>Dedicated new-ticket shortcode/form</li>
<li>Reply support with optional attachments</li>
<li>Ticket status display and update flow</li>
<li>Floating livechat widget + embedded chat modes</li>
<li>Logged-in user livechat identity (<code>setUser</code>) with optional identity validation (<code>identifier_hash</code>)</li>
<li>Contact sync to Chatwoot from WordPress profile, WooCommerce, and FluentCart (best effort)</li>
<li>Multi-inbox filtering support</li>
<li>Webhook-based synchronization support</li>
<li>Translation-ready text domain</li>
</ul>
<p>Shortcodes:</p>
<ul>
<li><code>[ictss_support_tickets]</code> – ticket list view (+ New Ticket button)</li>
<li><code>[ictss_support_ticket]</code> – ticket conversation detail view (<code>?ictss_ticket_id=</code>)</li>
<li><code>[ictss_support_new_ticket]</code> – dedicated new ticket form</li>
<li><code>[ictss_support_live_chat_full]</code></li>
<li><code>[ictss_support_live_chat_box]</code></li>
</ul>
<h4>Ticket list shortcode</h4>
<pre><code>[ictss_support_tickets]
</code></pre>
<p>Shows the ticket list only and includes the “+ New Ticket” header button.</p>
<p>Optional ticket list attributes:</p>
<ul>
<li><code>new_ticket_url</code> – override the “+ New Ticket” button URL</li>
<li><code>ticket_detail_url</code> – override ticket detail page URL</li>
</ul>
<p>Example:</p>
<pre><code>[ictss_support_tickets new_ticket_url="https://example.com/new-ticket" ticket_detail_url="https://example.com/ticket-details"]
</code></pre>
<h4>Ticket detail shortcode</h4>
<pre><code>[ictss_support_ticket]
</code></pre>
<p>Shows a selected ticket conversation using <code>?ictss_ticket_id=</code> and includes a “Back to My Tickets” button.</p>
<p>Optional ticket detail attributes:</p>
<ul>
<li><code>tickets_url</code> – override the back-to-list button URL</li>
<li><code>show_unassigned_assignee="yes|no"</code> (default <code>no</code>) – when <code>yes</code>, always show Assigned as <code>Unassigned</code> if no agent is set</li>
</ul>
<h4>New ticket shortcode</h4>
<pre><code>[ictss_support_new_ticket]
</code></pre>
<p>Optional new ticket attributes:</p>
<ul>
<li><code>show_attachments="yes|no"</code> (default <code>yes</code>)</li>
<li><code>show_priority="yes|no"</code> (default <code>no</code>)</li>
<li><code>inbox_id</code> – override the Chatwoot inbox used for ticket creation</li>
<li><code>mail_to</code> – override mail transport recipient(s) for this page only</li>
<li><code>require_login="yes|no"</code> (default <code>yes</code>) – set to <code>no</code> for public/contact intake pages</li>
<li><code>tickets_url</code> – override the “Back to My Tickets” button URL after successful submit</li>
<li><code>debug_console="yes|no"</code> (default <code>no</code>) – for admins, logs submit diagnostics to browser console (helpful for mail transport troubleshooting)</li>
</ul>
<p>Examples:</p>
<ul>
<li>Support intake: <code>[ictss_support_new_ticket show_attachments="yes" show_priority="yes"]</code></li>
<li>Contact intake (public form): <code>[ictss_support_new_ticket show_attachments="no" show_priority="no" require_login="no"]</code></li>
</ul>
<p>When <code>require_login="no"</code>, the form is available to non-logged-in visitors. Enable hCaptcha in plugin settings for public intake protection.</p>
<p>Recommended page setup:</p>
<ul>
<li><strong>My Tickets</strong> page: <code>[ictss_support_tickets]</code> and <code>[ictss_support_ticket]</code> (can be the same page)</li>
<li><strong>New Ticket</strong> page: <code>[ictss_support_new_ticket]</code> (can also be a separate page)</li>
</ul>
<p>Optional URL overrides:</p>
<ul>
<li>Ticket list: <code>new_ticket_url</code>, <code>ticket_detail_url</code></li>
<li>Ticket detail: <code>tickets_url</code> (back to list button)</li>
<li>New ticket: <code>tickets_url</code> (back to list button after successful submit)</li>
</ul>
<p>After submit, users are informed that a new ticket can take a few minutes to appear in the ticket list.</p>
<p>Theme compatibility notes:</p>
<ul>
<li>Supported compatibility targets: Astra, Divi, BeTheme, and default WordPress themes.</li>
<li>BeTheme compatibility includes field/button normalization for the new-ticket form (including public contact intake pages).</li>
<li>Divi compatibility includes suppression of inherited hover pseudo-icons on ICTSS buttons in WooCommerce-themed contexts.</li>
</ul>
<h3>External Services</h3>
<p>This plugin relies on external services for support portal functionality and optional anti-bot verification.</p>
<h4>Chatwoot</h4>
<p>This plugin connects to a Chatwoot instance to provide support ticket, livechat, contact sync, and webhook functionality. The Chatwoot base URL is configured by the site owner in plugin settings and can point to either a self-hosted Chatwoot server or the Chatwoot cloud service.</p>
<ul>
<li>What it is: Chatwoot is an open-source customer support platform. This plugin uses the Chatwoot REST API to sync contacts, create tickets, post replies, and receive webhook events.</li>
<li>Data sent: contact identity and profile data (name, email, phone, optional custom attributes), conversation and ticket metadata, message content, and optional file attachments.</li>
<li>When data is sent: when loading the livechat widget/embed, creating support tickets, replying to tickets, syncing contacts, loading debug/API diagnostics, and processing webhook events.</li>
<li>Browser storage: when the livechat widget or embed is enabled, Chatwoot and optional identity/session-reset flows may use browser cookies and local/session storage to maintain chat session state.</li>
<li>Service URL: Determined by the Base URL configured in plugin settings (e.g. https://app.chatwoot.com/ for Chatwoot cloud, or a custom domain for self-hosted deployments).</li>
</ul>
<p><strong>If using Chatwoot cloud (app.chatwoot.com):</strong></p>
<ul>
<li>Terms of service: https://www.chatwoot.com/terms-of-service</li>
<li>Privacy policy: https://www.chatwoot.com/privacy-policy</li>
</ul>
<p><strong>If using a self-hosted Chatwoot instance:</strong></p>
<ul>
<li>The data controller is the operator of that server. The site owner is responsible for ensuring appropriate terms and privacy policies are in place for their own Chatwoot deployment. Chatwoot’s privacy policy and terms of service do not automatically apply to self-hosted instances.</li>
<li>Chatwoot is open-source (MIT licensed): https://github.com/chatwoot/chatwoot</li>
</ul>
<h4>hCaptcha (optional)</h4>
<p>This plugin optionally integrates hCaptcha for anti-spam/bot protection on public ticket and contact intake forms.</p>
<ul>
<li>What it is: hCaptcha is a third-party CAPTCHA service. It is only loaded when hCaptcha is explicitly enabled in plugin settings.</li>
<li>Data sent: a challenge response token and visitor IP address (<code>remoteip</code>) for server-side verification, and the hCaptcha widget JavaScript for browser-side challenge rendering.</li>
<li>When data is sent: only when hCaptcha is enabled in plugin settings AND a visitor submits a public form that requires CAPTCHA verification.</li>
<li>Service URL: https://www.hcaptcha.com/</li>
<li>Terms of service: https://www.hcaptcha.com/terms.html</li>
<li>Privacy policy: https://www.hcaptcha.com/privacy.html</li>
</ul>
<p>Site owners are responsible for obtaining any consent required in their jurisdiction before enabling external-service features.</p>


Chatwoot Client Portal by ICT Shift

Chatwoot-powered customer support portal for WordPress with ticket list/detail views, new ticket form, livechat widget/embed, and inbox-based syncing.

melibo Chatbot vs Chatwoot Client Portal by ICT Shift