melibo

Looking for a simple chatbot builder to build your own AI chatbot with a modern design? melibo provides you with a GDPR compliant chatbot builder and additional features for your customer support.
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melibo is an intuitive AI tool for your customer support. For melibo’s no-code platform you don’t need any prior knowledge or coding skills!. In Addition to our chatbot builder we offer you, an intelligent ticket center, a live chat, a custom insights section and our chatbot styler. Our all-in-one solution will take your support to the next level. Interested? Learn more about our <a href="https://melibo.de/features/" rel="nofollow ugc">Features</a>.
Try our platform 30 days for free. The trial period is completely free and does not require any payment methods.
<h3>Pricing plans. 100 % transparent. Privacy compliant.</h3>
Test our platform for free without any obligation. You want to test all features first and see for yourself? Then get our 30-day free trial and try it out today. Learn more about the <a href="https://melibo.de/preise/" rel="nofollow ugc">Free-Trial</a> here.
<h3>What do I get exactly when I install melibo?</h3>
<h3>1. Chatbot builder that allows you to build your chatbot without any coding</h3>
<ul>
<li>Build your FAQs in a few minutes and provide permanent relief for your support. </li>
<li>Profit from our Chat Flows and lead complex dialogs with your customers. </li>
<li>Design the chat window freely according to your wishes and adapt it to your CI. </li>
<li>The chat window is 100% responsive and adapts to all popular devices (smartphones, tablets and desktops). </li>
<li>The Insights section shows all chats well organized, by using graphs and statistics.</li>
</ul>
<h3>2. Fast and secure chatbot solution that is there for your customers 24/7.</h3>
<ul>
<li>Use our templates to get started right away. From product information, ordering & shipping, small talk, payments to company questions, it’s all there. </li>
<li>You can find all templates in our library on the platform. Add new chats to your chatbot with two clicks.</li>
</ul>
<h3>3. Quality chatbots. More leads and a better customer experience through quality.</h3>
<ul>
<li>The Bot-Gym shows you all conversations of your customers. Get to know the questions of your customers and which questions your chatbot did not understand. </li>
<li>Through the Bot-Gym you can teach your chatbot new questions in a playful way and make your chatbot smarter. </li>
<li>In the Bot-Gym we also give you recommendations which questions should be added to which existing chat.</li>
</ul>
<h3>4. Human handover if the chatbot can’t answer the question.</h3>
<ul>
<li>The chatbot doesn’t understand a question or human help is needed? With melibo a handover to a human employee is quick and simple. </li>
<li>Use melibo’s intelligent Ticket Center to communicate with your customer via email. </li>
<li>The Chatbot saves the entire chat history, so your customers don’t have to repeat their request multiple times and your support staff can continue with the conversation. </li>
<li>For an even faster communication, we offer you a live chat. </li>
</ul>
The most important features in a nutshell: 
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<h3>Benefits of chatbots for your business</h3>
<ul>
<li>Reduce bounce rate on your website, by providing targeted information. </li>
<li>Automated responses to simple and repeating customer inquiries. Gain back time for things that really matter. </li>
<li>Respond to customer inquiries 24/7 without manual effort. </li>
<li>Individual chat window for a better user experience. </li>
<li>Improved conversion rates by handing over to a human agent. </li>
</ul>
Never used a chatbot before? Then check out our <a href="https://melibo.de/chatbot-erstellen-mit-melibo/" rel="nofollow ugc">blog article</a>!
<h3>Testtemonials</h3>
Our customers trust an always evolving solution.
<blockquote>
A great addition to our customer support. We often get similar customer inquiries. Since the chatbot is online we have been able to answer many of them in an automated way.
</blockquote>
PrepmyMeal
<blockquote>
Intuitive chatbot builder. The melibo platform is easy to use and I was able to build my own chatbot in a very short time. A great solution for our support.
</blockquote>
Vetain
<blockquote>
Modern design – simple to implement. The design of the chatbot is excellent and was easy to completely adapt to our corporate identity.
</blockquote>
Fruitful Office
<h3>Languages</h3>
Our editorial system is currently only available in German. Nevertheless, we offer translation services to make the chatbot available in other languages as well.
We are offering the following language translations: 
– German 
– English 
– French 
– Spanish
<h3>You need help? Then have a look at the following sites!</h3>
<ul>
<li><a href="https://melibo.de/help-center/knowledge-base/" rel="nofollow ugc">Knowledge Base</a></li>
<li><a href="https://melibo.de/help-center/meliblog/" rel="nofollow ugc">Blog Articles</a></li>
</ul>
<h3>Terms of use, privacy policy and information about 3rd party software.</h3>
We act strictly according to the GDPR and the European data protection guidelines. 
– Our <a href="https://melibo.de/plattform-datenschutzerklaerung/" rel="nofollow ugc">Privacy Policy</a> of the melibo platform. 
– Our <a href="https://melibo.de/allgemeine-nutzungs-und-vertragsbedingungen/" rel="nofollow ugc">General Terms of Use and Contract</a> of the melibo platform.
You can find out more information about melibo <a href="https://melibo.de" rel="nofollow ugc">here</a>

melibo Chatbot

Add the melibo chatbot plugin to your WordPress account for free to automate your responses to customer inquiries, increase sales, get valuable insigh …

formilla-live-chat

zgilyana

<a href="http://www.Formilla.com/?u=wp" title="Formilla Live Chat Software" rel="nofollow ugc">Formilla Live Chat Software</a> offers FREE and Premium services for your WordPress site. Allow your visitors to chat with you live if they have any questions or need support.
Formilla Live Chat Features:
<ul>
<li>
Installs Instantly: Use the out-of-the-box Formilla Live Chat web interface to begin chatting immediately. The live chat button will appear on your WordPress or WooCommerce site upon installation/activation of this plugin.
</li>
<li>
Mobile Apps for iPhone, iPad, and Android Devices: Reply via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to chat with customers from anywhere!
</li>
<li>
Mobile Ready Chat Widget: The Formilla Live Chat widget has a responsive design that adapts to smartphones of any size, making it easy for your website visitors to interact with.
</li>
<li>
Real-time Visitor Monitoring: Formilla real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View what country the visitor is accessing your site from, their recently viewed web pages, operating system in use (Windows, Mac, iOS, Android, etc.), internet browser, referring site, new user vs. returning, IP address, and more. Formilla Live Chat visitor monitoring is a paid feature and comes with our Professional package or higher.
</li>
<li>
Language Support (International): Our Language support option allows you to customize the text of the live chat widget in online and offline form. All of our packages allow you to customize your widget in any language, including Spanish, French, German, Dutch, Portuguese, Chinese, Hindi, Italian, and much more!
</li>
<li>
Custom Chat Bots: Chatbots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! Chatbots can be added to any Premium package as a paid feature add-on. Check out our <a href="https://www.formilla.com/blog/how-to-create-custom-chat-bots" title="Custom Chat Bot" rel="nofollow ugc">Custom Chat Bot</a> tutorial to learn more.
</li>
<li>
A.I. ChatGPT Bots: ChatGPT Chatbots leverage ChatGPT’s incredible Artificial Intelligence technology to respond to visitor questions 24/7 (paid feature add-on). You’ll see a huge improvement in your staff’s efficiency and dramatically boost customer satisfaction too. Check out our <a href="https://blog.formilla.com/how-to-create-a-chatgpt-chatbot/" title="ChatGPT Bots" rel="nofollow ugc">ChatGPT Bots</a> tutorial to learn more.
</li>
<li>
Pro-active Chat: Enable pro-active chat to trigger automatically after a defined number of seconds (Premium packages). You can also configure a chatbot to do the same, with even more control over the user flow. For example, a chatbot can proactively popup to engage visitors and qualify them as leads before speaking with a live agent. This works with multiple types of custom chatbots you can create for your business.
</li>
<li>
Smart Messages: Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios (Premium packages).
</li>
<li>
Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Use the “Personal” template so it looks like you’re contacting your customer directly, or use the “Professional” branded template when sending a company announcement, blog update, etc. (Growth package).
</li>
<li>
Marketing Automation (In-App Messaging): Display In-App/website popup messages using multiple display types on your website (popups, corner widgets, website bars). Announce a limited time offer or sale, offer a coupon code, or market virtually anything to your visitors (Growth package).
</li>
<li>
Canned (Saved) Replies: Use simple keyboard shortcuts to access saved replies and quickly respond to commonly asked questions . Our Premium plans allow for unlimited Canned Replies and our free chat package allows for up to 5.
</li>
<li>
File Sharing: Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both (Professional package).
</li>
<li>
User/Agent is Typing a Message…: Now you don’t need to wonder if the person you’re chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes live chat more enjoyable.
</li>
<li>
Desktop Notifications: Make sure you don’t miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.
</li>
<li>
Chat Broadcast: With Chat Broadcast, all your online chat agents are notified of an incoming chat and can accept or decline the chat based on their immediate availability.
</li>
<li>
Chat Transfer: Transfer a chat message back and forth with other available online chat agents and provide a private message to provide additional details with the transfer.
</li>
<li>
Custom Banners, Colors, and Themes: Formilla Live Chat software allow you to customize your chat widgets to match your site. Change the color of the livechat button/widget, chat message and font color, backgrounds, etc.
</li>
<li>
Advanced Customization: Formilla Live Chat software gives you the ability to stretch the width and height of the live chat button, and control the location down to the pixel. You get access to the CSS for your widget to make it look perfect. Upload your own online and offline images to use in your header, footer, etc. to encourage customers to start a conversation! (Premium option)
</li>
<li>
Require Email Address: Before visitors start a conversation, you can require them to supply their email address first.
</li>
<li>
Contacts Management: We’ll store your contacts in Formilla whenever you have a conversation, or receive one while offline. You can segment contacts automatically into separate groups to target them effectively. You can also tag high-value prospects for follow-up, as VIP customers, or really anything else. Use our super fast search and filtering options to find your contacts quickly.
</li>
<li>
Chat Button Location: Easily move the position of the live chat box & button to the bottom left or right of your website with our customization options.
</li>
<li>
Multiple Agents: Our Premium packages start with two live chat agents, and you can add additional live chat agents to support incoming conversations from your customers.
</li>
<li>
Offline Chats: Formilla Live Chat software automatically displays as an offline version of the chat box on your site when you’re unavailable to livechat. You can manage offline messages via email as Formilla will send you a transcript of the message.
</li>
<li>
Integrate with hundreds of apps using Zapier: Automatically post livechat transcripts directly to your favorite apps using Zapier. Hundreds of apps are supported, including email marketing tools, CRMs, ticket systems, and a lot more (e.g. Mailchimp, Constant Contact, Pipedrive, Infusionsoft, Zendesk, etc.). This is a Premium package option.
</li>
<li>
Help Desk: The Conversation History/helpdesk allows you to search by customer email address, priority, status (new, read, pending, complete), flagged vs. unflagged, and also assign an item to another user of your Formilla Live Chat account.
</li>
<li>
Export Email Data: Formilla Live Chat software allows you to export your customers’ email addresses from the Conversation History inbox.
</li>
<li>
Add Private Comments: Formilla gives you the ability to add private comments to any historical record in your Conversation History.
</li>
<li>
Visitor Technical Info: Formilla Conversation History includes the customer’s technical details such as operating system, browser, screen resolution, etc. Also, view visitor technical info during a live chat.
</li>
<li>
Custom Attributes: Pass in custom data fields from your website to Formilla for easier tracking such as account IDs, customer IDs, name, phone, and more.
</li>
<li>
Robust APIs: Push your data to Formilla to track advanced customer behavior with our Javascript and REST APIs. Track last order date, member signup date, total amount spent, or anything else.
</li>
<li>
Get started immediately with our free live chat package that comes with 15 days of premium services as well.
</li>
</ul>
Popular Use Cases for Live Chat:
There are a variety of reasons you might be interested in adding a live chat feature to your site. Most commonly, site owners are looking to chat in real-time with visitors in order to offer better customer service or to generate sales.
Live Chat for Customer Service
Data from ecommerce platform Shopify shows that “businesses that respond to a customer’s chat within five minutes are 69% more likely to get a sale.” Customers don’t like hunting around for information or waiting for responses, and live chat offers the best possible customer experience. A live chat customer service agent can speak directly to a customer, providing a personal experience leading to increased customer satisfaction.
One of the benefits of live chat that businesses often overlook is the ability to learn directly from customers. Speaking to a customer who came to your site looking to solve a problem or answer a question gives you valuable insight into how real people interact with your website. Live chat customer service also helps keep customer interactions on-site, rather than seeing frustrated customers take their complaints to a public forum like social media.
Live Chat for Marketing
Live chat can help in multiple ways throughout the purchase funnel for your business. Talking to real human beings is one of the ways we are all most comfortable learning about new products and services, and a skilled marketer communicating to site visitors via a live chat widget can provide great opportunities to educate and engage potential customers.
A live chat widget is an effective way to increase your visitor-to-lead conversion rate. By engaging potential customers right away, you’re reducing the number of visitors who “bounce” off your site. And you can also use live chat to pre-qualify leads, determining a visitor’s actual interest level in what you have to offer.
Live Chat for Sales
Using live chat to help convert site visitors into customers is often referred to as “conversational sales.” Your live chat sales team can help visitors find the products or services they are looking for quickly, can nurture leads brought to the site by marketing programs, and can answer ordering or billing questions as needed to offer a smooth transaction experience.
Live chat is also a great opportunity for a sales agent to schedule a product demonstration or training session, which can be especially helpful for sites that provide things like business software. And agents can also encourage satisfied customers to share their contact information as part of the chat, in order to continue the personalized interaction in the future.
Read more about <a href="https://www.formilla.com/blog/how-to-add-live-chat-plugin-app-for-your-site/" title="live chat use cases" rel="nofollow ugc">live chat use cases</a> on our blog.
How can live chat bots help businesses?
The uses of live chat bots on business websites are varied, but can be broadly categorized into customer service, marketing, and sales tasks. Automated chat bots can staff the live chat feature on your site when live chat agents aren’t available. The flexibility provided by custom bots makes them an efficient solution for handling common sales and support tasks, while freeing up your team to handle more complex inquiries. For example, you can configure multiple bots across your website based on key landing pages, learn where visitors are at in the sales process by asking them questions and collecting input, and perform specific actions based on visitor selection.
Some of the popular chat bot use cases include:
<ul>
<li>
Triage: A live chat bot can greet site visitors and ask them to choose from several pre-defined answer buttons to guide them down a given path, similar to an automated phone system. For example, the bot can show options such as ‘I’m new & want to learn more’, ‘Track my order’, ‘Change my password’, ‘Technical help’, along with ‘Other’ if nothing matches the reason for their visit, along with a multitude of other button options based on your business needs.
</li>
<li>
Lead Qualification: To collect contact information from site visitors as a means to generate leads, and ask additional qualifying questions to determine the size of the opportunity, gauge the customer’s interest and where they are at in the buying cycle, or route them right to your sales team or even book a demo on your calendar.
</li>
<li>
Scheduling: With the Calendly scheduling feature, a live chat bot can be configured to display your Calendly calendar directly inside the live chat widget for the visitor to choose from any available dates and times for a demo or phone consultation.
</li>
<li>
Frequently Asked Questions: A custom menu-based bot can be used to preemptively answer frequently asked questions from site visitors. For example, let’s say you have a conference event coming up and configure a live chat bot with pre-defined buttons where the visitor can quickly choose from topics such as ticket costs, directions to the event, parking tips, event schedule, guest speakers participating, nearby hotels, and more. This can work for a virtual conference as well.
</li>
<li>
ChatGPT Chatbot: A ChatGPT Bot dramatically reduces support time by automatically responding to visitor questions at any time — day or night — using the power of ChatGPT’s Artificial Intelligence. A ChatGPT Bot is different from the other bot types since it allows visitors to enter a free-form question, and replies with the most relevant answer based on how it has been trained over time.
</li>
</ul>

Live Chat by Formilla – Real-time Chat & Chatbots Plugin

Live chat software with real-time visitor monitoring and chatbots! Live chat with your visitors for free or use a chatbot to automate self-help.

melibo Chatbot vs Live Chat by Formilla – Real-time Chat & Chatbots Plugin