mindwebconcierge

<p>Mind Web Concierge brings intelligent AI assistance directly to your WordPress website. Powered by RAG (Retrieval-Augmented Generation) technology, it understands your content and delivers accurate, context-aware responses to your visitors in real time.</p>
<p>It allows you to:</p>
<ul>
<li>Provide instant automated responses to visitors</li>
<li>Improve customer engagement and retention</li>
<li>Reduce support workload</li>
<li>Deliver 24/7 AI-powered assistance</li>
<li>Index WordPress posts, pages, and WooCommerce products automatically</li>
<li>Connect any OpenAI-compatible language model via the LLM settings panel</li>
<li>Link a Mind Spaces workspace where you can upload documents and ask questions about them directly</li>
<li>Use Local Thinking mode to let visitors ask questions focused on the current page content and any linked Mind Spaces notebooks assigned to that page</li>
</ul>
<p>Perfect for:</p>
<ul>
<li>Business websites</li>
<li>E-commerce stores</li>
<li>Service providers</li>
<li>Corporate portals</li>
</ul>
<p>Easy to install, configure, and scale.</p>
<h3>Data Handling</h3>
<p>This plugin stores chatbot conversation logs and metadata in the WordPress database. The following visitor data is collected per conversation: session ID, IP address, screen resolution, user agent (browser info), accepted language, referrer URL, timezone, and platform. Data is accessible only to authorized administrators. Depending on configuration, conversation content may be sent to external services for AI processing.</p>
<h3>External Services</h3>
<p>This plugin connects to the following external services operated by Smart Processes. Data is transmitted to these services during normal plugin operation.</p>
<h4>RAG API</h4>
<ul>
<li>URL: https://rag.smartprocesses.cloud</li>
<li>Purpose: Content indexing, category management, and AI-generated streaming responses.</li>
<li>Data sent: WordPress post content, WooCommerce product data, visitor questions.</li>
</ul>
<h4>Mind Spaces API</h4>
<ul>
<li>URL: https://spaces.smartmind.services</li>
<li>Purpose: Authentication, space retrieval, document-based knowledge access, and knowledge base management.</li>
<li>Data sent: Authentication tokens derived from administrator login, space queries, and related knowledge base requests.</li>
</ul>
<p>Mind Spaces is the knowledge management platform behind Mind Web Concierge. It lets you manage spaces (knowledge bases), upload documents, and ask questions directly to test AI responses. For more information visit: https://spaces.smartmind.services</p>
<h4>Subscription API</h4>
<ul>
<li>URL: https://subscriptions.smartprocesses.cloud</li>
<li>Purpose: Retrieves pricing information and handles subscription billing and management via Stripe, including trial creation, subscription retrieval, cancellations, reactivations, and invoice downloads.</li>
<li>Data sent: App GUID, customer email, Stripe product ID.</li>
</ul>
<h4>Smart Mind Website</h4>
<ul>
<li>URL: https://smartmind.it</li>
<li>Purpose: Provides product information, legal pages, optional pricing display, and the optional “Powered by” link shown in the chatbot widget.</li>
<li>Data sent: No personal visitor data is intentionally transmitted by the plugin to this website during normal operation.</li>
</ul>
<p>The plugin may display links to Smart Mind legal or product pages for administrator reference and optional front-end branding. These links do not process visitor chat content.</p>
<p>The plugin communicates with Smart Processes services only for features explicitly enabled and used by the site administrator, such as AI responses, content indexing, notebook access, pricing retrieval, and subscription management. No personal user data is transmitted without the administrator’s configuration and the visitor’s direct interaction with the chatbot.</p>
<ul>
<li>Privacy Policy: https://smartmind.it/mind-web-privacy-policy/</li>
<li>Terms of Service: https://smartmind.it/mind-web-terms-of-service/</li>
</ul>
<h3>Plugin Constants</h3>
<p>The plugin defines the following internal constants. These are set automatically and do not require manual configuration.</p>
<h4>MINDWECO_RAG_URL</h4>
<p>The base URL for the RAG API service. Used for all indexing, category management, and streaming ask requests.<br />
Value: <code>https://rag.smartprocesses.cloud</code></p>
<h4>MINDWECO_NOTEBOOKS_URL</h4>
<p>The base URL for the Mind Spaces (Notebooks) service. Used for authentication, notebook retrieval, and knowledge base management.<br />
Value: <code>https://spaces.smartmind.services</code></p>
<h4>MINDWECO_STRIPE_URL</h4>
<p>The base URL for the Stripe subscription management API. Used for trial creation, subscription status, cancellation, reactivation, and invoice downloads.<br />
Value: <code>https://subscriptions.smartprocesses.cloud/api</code></p>
<h4>MINDWECO_PROD_ID</h4>
<p>The Stripe Product ID associated with this plugin’s subscription plan. Passed automatically when creating trial subscriptions.<br />
Value: <code>prod_U3VYkOBf6Ngqi3</code></p>
<h4>MINDWECO_POWER_BY</h4>
<p>The URL of the service provider’s product page. Used to display an optional “Powered by” link in the chatbot widget when enabled by the administrator.<br />
Value: <code>https://smartmind.it/</code></p>
<h3>API Reference</h3>
<p>The plugin communicates with external services through the following internal functions.</p>
<h4>Authentication & Token Management</h4>
<p><strong>mindweco_plugin_api_login( $base_url, $username, $password )</strong><br />
Authenticates with the RAG API and retrieves an access token.</p>
<p><strong>mindweco_plugin_refresh_token()</strong><br />
Refreshes the main RAG API access token using stored credentials.</p>
<p><strong>mindweco_plugin_knowledge_repository_get_token()</strong><br />
Returns a valid knowledge repository token, refreshing automatically if expired.</p>
<p><strong>mindweco_plugin_knowledge_repository_refresh_token()</strong><br />
Refreshes the knowledge repository token using stored credentials.</p>
<p><strong>mindweco_plugin_knowledge_repository_login_with_cookie( $base_url, $username, $password, $external_id, $external_name, $type )</strong><br />
Authenticates with the knowledge repository (Mind Spaces) and retrieves an auth token. Also registers the current indexing configuration as an external app connection.</p>
<p><strong>mindweco_plugin_knowledge_repository_logout( $base_url, $external_app_id, $user_id )</strong><br />
Removes the external app connection from the knowledge repository and clears stored credentials.</p>
<h4>Categories</h4>
<p><strong>mindweco_plugin_api_create_category( $base_url, $token, $name, $indexing_id, $sitemap_xml, $language, $parent_id )</strong><br />
Creates a new content category in the RAG service. Called automatically on plugin activation using the site’s nav menu sitemap.</p>
<p><strong>mindweco_plugin_api_get_categories( $base_url, $token )</strong><br />
Retrieves all categories for the authenticated account.</p>
<h4>Indexing</h4>
<p><strong>mindweco_plugin_api_index_items( $base_url, $token, $category_id, $chunk_size, $chunk_overlap, $url, $wp_json, $header_levels, $meta, $local_item_id )</strong><br />
Indexes a WordPress post or page into the knowledge base. Also called automatically when a post is published or updated via the <code>transition_post_status</code> hook.</p>
<p><strong>mindweco_plugin_api_index_products( $base_url, $token, $category_id, $chunk_size, $chunk_overlap, $product_json, $meta, $local_item_id )</strong><br />
Indexes a WooCommerce product into the knowledge base.</p>
<p><strong>mindweco_plugin_api_delete_indexed_items( $base_url, $token, $category_id, $item_id )</strong><br />
Deletes a previously indexed item. Also called automatically when a post is trashed or permanently deleted via the <code>before_delete_post</code> and <code>wp_trash_post</code> hooks.</p>
<h4>Streaming / Ask</h4>
<p><strong>mindweco_ask_page_based_ref( $base_url, $token, $question, $category_id, $category_ids, $top_k, $app_guid, $callback, $items_ids, $conversation_id )</strong><br />
Sends a question to the streaming endpoint and delivers the response via Server-Sent Events (SSE). Uses cURL exclusively because the WordPress HTTP API does not support streaming callbacks. Supports multi-category queries and item-level filtering for Local Thinking mode.</p>
<h4>Stripe / Subscriptions</h4>
<p><strong>mindweco_stripe_add_trial( $stripe_base_url, $app_guid, $product_id, $customer_email, $title, $site_base_url )</strong><br />
Creates a Stripe trial subscription and a new RAG user account simultaneously. Called on plugin activation.</p>
<p><strong>mindweco_stripe_add_trial_without_user( $stripe_base_url, $app_guid, $product_id, $customer_email )</strong><br />
Creates a Stripe trial subscription without creating a user account.</p>
<p><strong>mindweco_stripe_active_subscription( $stripe_base_url, $app_guid )</strong><br />
Retrieves the currently active Stripe subscription for a given app GUID. Called periodically via <code>mindweco_periodic_subscription_check</code> (every 30 minutes) to keep subscription status in sync.</p>
<p><strong>mindweco_get_all_subscriptions( $stripe_base_url, $app_guid )</strong><br />
Retrieves all Stripe subscriptions for a given app GUID.</p>
<p><strong>mindweco_get_history_subscription( $stripe_base_url, $app_guid )</strong><br />
Retrieves the full subscription history for a given app GUID.</p>
<p><strong>mindweco_plugin_cancel_subscription( $stripe_base_url, $app_guid, $subscription_id, $cancel )</strong><br />
Cancels an active Stripe subscription. Also called automatically on plugin deactivation.</p>
<p><strong>mindweco_plugin_reactivate_subscription( $stripe_base_url, $app_guid, $subscription_id, $cancel )</strong><br />
Reactivates a previously cancelled Stripe subscription.</p>
<p><strong>mindweco_download_subscription_invoice( $stripe_base_url, $invoice_number )</strong><br />
Retrieves the PDF download URL for a given invoice number.</p>
<h4>LLM Configuration</h4>
<p><strong>mindweco_plugin_create_attach_llm_to_config( $base_url, $token, $name, $llm_base_url, $model_name, $provider, $api_key, $indexing_id )</strong><br />
Creates a new LLM configuration and attaches it to an existing indexing configuration. The API key is encrypted before being stored using AES-256-CBC via <code>mindweco_encrypt_api_key()</code>.</p>
<p><strong>mindweco_plugin_update_llm_config( $base_url, $token, $llm_id, $name, $api_key, $llm_base_url, $model_name, $user_id )</strong><br />
Updates an existing LLM configuration.</p>
<p><strong>mindweco_plugin_delete_llm_config( $base_url, $token, $llm_id )</strong><br />
Deletes an LLM configuration by ID and clears all related options from the WordPress database.</p>
<h4>Mind Spaces / Notebooks</h4>
<p><strong>mindweco_plugin_get_notebooks( $base_url, $token )</strong><br />
Retrieves all notebooks (spaces) from the Mind Spaces knowledge repository.</p>
<h4>Page-Based Notebooks</h4>
<p>Notebooks can be assigned to specific WordPress pages via the admin UI. These mappings are stored in the <code>mindweco_page_based_notebooks</code> option as an array keyed by page ID, each containing a <code>title</code> and a <code>notebooks</code> array of notebook IDs.</p>
<p>At runtime, <code>mindweco_get_notebooks_for_page( $post_id )</code> looks up the current page’s title and returns its assigned notebook IDs. These are merged into the category_ids sent to the streaming endpoint.</p>
<h3>Installation Videos</h3>
<ol>
<li>
<p>Upload Plugin Method:<br />
https://www.youtube.com/watch?v=Y8d5Sn0xg2I</p>
</li>
<li>
<p>Install via WordPress Search:<br />
https://www.youtube.com/watch?v=x5ihEikliVE</p>
</li>
</ol>
<h3>Privacy Policy</h3>
<p>This plugin transmits the following data to external services operated by Smart Processes:</p>
<ul>
<li>WordPress post and page content (for indexing)</li>
<li>WooCommerce product data (for indexing, if WooCommerce is active)</li>
<li>Visitor questions typed into the chat widget</li>
<li>Authentication tokens derived from administrator login (for API authentication)</li>
<li>Customer email and subscription data (for Stripe billing)</li>
</ul>
<p>The following visitor metadata is stored in the WordPress database per conversation session:</p>
<ul>
<li>IP address</li>
<li>User agent (browser and OS information)</li>
<li>Screen resolution</li>
<li>Accepted language</li>
<li>Referrer URL</li>
<li>Timezone</li>
<li>Platform</li>
</ul>
<p>Data is transmitted to the following services:</p>
<ul>
<li>RAG API: https://rag.smartprocesses.cloud</li>
<li>Mind Spaces: https://spaces.smartmind.services</li>
<li>Subscription API: https://subscriptions.smartprocesses.cloud/api</li>
<li>Smart Mind Website: https://smartmind.it</li>
</ul>
<p>A tab-scoped session ID is stored in <code>sessionStorage</code> and used to keep a conversation alive across refreshes and same-tab navigation. Closing the tab or browser starts a new conversation.</p>
<p>Access tokens and passwords are encrypted at rest in the WordPress database<br />
using AES-256-CBC encryption tied to the site’s unique AUTH_KEY.</p>
<h4>Browser Local Storage</h4>
<p>This plugin stores the following data in the visitor’s browser localStorage to preserve UI preferences across page loads:</p>
<ul>
<li>mindweco-theme-mode – stores the visitor’s preferred color theme (light or dark).</li>
<li>pinned_{message_id} – stores which chat messages the visitor has pinned.</li>
<li>cit_{message_id} – stores citation/source references for bot responses.</li>
</ul>
<p>The following values are stored in <code>sessionStorage</code> so the current chat keeps its state only for the active tab:</p>
<ul>
<li>mindweco_tab_session_id – stores the current tab’s chat session ID.</li>
<li>mindweco_conversation_id – stores the active remote conversation ID.</li>
<li>mindweco_ask_only_current_page_{post_id} – stores the state of the Local Thinking toggle per page.</li>
</ul>
<p>All data is stored locally in the visitor’s browser only. None of this data is transmitted to external servers. It is automatically cleared when the visitor starts a new chat session.</p>
<p>The subscription service may also be contacted server-side to retrieve pricing and billing-related information for the plugin’s subscription features.</p>
<p>The Smart Mind website may be referenced for legal pages, product information, optional pricing display, and optional front-end branding links.</p>
<p>For full details on how data is collected, processed, and protected, please refer to our Privacy Policy:<br />
https://smartmind.it/mind-web-privacy-policy/</p>


Mind Web Concierge

Mind Web Concierge is an intelligent WordPress assistant powered by RAG technology. It acts as a digital concierge for your website - guiding users th …

wpazleen

sambyte

michael

<p>AskAny is a WordPress AI chatbot built on RAG (Retrieval-Augmented Generation). Before it answers anything, it retrieves the most relevant sections of your actual site content using semantic search, then generates a grounded, cited answer from that content — not from general AI knowledge.</p>
<p>Most WordPress chatbot plugins send the visitor’s question straight to an AI API and display whatever comes back. AskAny works differently. It indexes your posts, pages, products, PDFs, and external sources first, then retrieves the right content for each question before the AI generates a response. Every answer includes a source citation.</p>
<p>It also includes real-time live agent handoff, native WooCommerce order tracking by email or order ID, and SSE-based streaming that uses 90% less server load than polling-based chatbots — all without a monthly SaaS subscription.</p>
<p><a href="https://wpazleen.com/askany/" rel="nofollow ugc">AskAny Website</a> | <a href="https://wpazleen.com/docs/" rel="nofollow ugc">Documentation</a> | <a href="https://wpazleen.com/support/" rel="nofollow ugc">Pro Support</a></p>
<h3>How RAG Works in AskAny</h3>
<ol>
<li><strong>Index</strong> – AskAny crawls your posts, pages, products, PDFs, Q&A pairs, and external URLs into a semantic search index automatically.</li>
<li><strong>Retrieve</strong> – When a visitor asks a question, AskAny finds the most relevant content chunks using hybrid semantic and keyword search.</li>
<li><strong>Respond</strong> – The AI generates a cited answer using only your indexed content. It cannot answer from general knowledge, so responses stay specific to your business.</li>
</ol>
<h3>Semantic Search and Content Indexing</h3>
<p>The RAG and semantic search system is what makes AskAny different from keyword-triggered chatbots. It understands meaning and context, so it can find the right answer even when a visitor’s question doesn’t exactly match the wording in your content.</p>
<p>Content types indexed: posts, pages, custom post types, WooCommerce products and categories, custom fields, comments, menus, PDF documents, external URLs, Q&A pairs, and FAQs.</p>
<p>Indexing is designed to keep API costs low. Content hash caching reuses embeddings whenever content has not changed, cutting API usage by up to 90%. Batch embedding processes multiple texts in a single API call. Smart update detection only re-embeds content that has actually been modified.</p>
<p>Hybrid search runs both semantic understanding and keyword matching together. This covers the cases where exact phrase matching is needed alongside conceptual retrieval.</p>
<h3>Live Agent Handoff</h3>
<p>Agents manage conversations from the WordPress admin chat panel. When a visitor needs a human, the agent takes over in one click. Full conversation history carries over instantly with no visible interruption for the visitor.</p>
<p>The live agent system includes role-based access, online/offline status tracking, an unread message badge, and Slack integration so agents get notified and can reply without opening the WordPress admin. A Mobile App Push Bridge lets agents respond from Android.</p>
<h3>WooCommerce Order Tracking in Chat</h3>
<p>Customers can check their order status directly inside the chat widget. They can look up by email address, order ID, or transaction ID — no need to visit a separate order tracking page.</p>
<p>The WooCommerce integration also handles product information queries, real-time stock checks, smart product recommendations based on the conversation, and direct add-to-cart from chat. Product data is indexed automatically for RAG retrieval.</p>
<h3>Six AI Providers, No Lock-In</h3>
<p>Switch between providers at any time without losing your indexed content or chat history.</p>
<ul>
<li><strong>OpenAI</strong> – GPT-4o, GPT-4o-mini, GPT-4.1, O4-mini</li>
<li><strong>DeepSeek</strong> – Cost-effective with strong reasoning</li>
<li><strong>Google Gemini</strong> – Gemini 2.0 Flash, Gemini 2.5 Flash-Lite</li>
<li><strong>Anthropic Claude</strong> – Advanced reasoning, safety-focused</li>
<li><strong>X.AI Grok</strong> – Real-time knowledge</li>
<li><strong>OpenRouter</strong> – 100+ models through a single API</li>
</ul>
<h3>Fallback Mode</h3>
<p>When your AI provider API is unavailable, AskAny keeps the chatbot running using indexed content and pattern matching. Visitors never see an error or a broken widget.</p>
<h3>Knowledge Base and Content Sources</h3>
<ul>
<li><strong>PDF Import</strong> – Upload PDFs and the plugin extracts and indexes every page automatically. Works for product manuals, documentation, policies, and specs.</li>
<li><strong>External Sources</strong> – Index any external URL, REST API endpoint, JSON feed, or XML source as an additional knowledge base.</li>
<li><strong>Q&A Management</strong> – Add custom question-answer pairs with Markdown support. Bulk import and export included.</li>
<li><strong>Automatic Site Indexing</strong> – WordPress content is indexed automatically on publish and on update.</li>
</ul>
<h3>Analytics and Performance</h3>
<p>Track API request counts, success rates, token usage, and estimated costs per provider. Response time and popular question data helps you spot content gaps. Database tools include table size overview, one-click clean, optimize, and export, with date-range filtering.</p>
<h3>Customization Options</h3>
<p>The widget can be placed as a floating button (bottom-left or bottom-right) or embedded anywhere using the <code>[askany_chat]</code> shortcode.</p>
<p>Configurable options include: custom avatar, logo, header text, welcome message, suggested messages with predefined Q&A responses, typing animation speed (Regular, Fast, Faster, Instant), and response tone (Human, Professional, Friendly, Robotic). A homepage FAQ section and custom links support Markdown. Full RTL and WCAG 2.1 AA accessibility compliance is included.</p>
<h3>Multi-Language Support</h3>
<p>The chatbot detects the visitor’s language and responds accordingly. Supported languages include English, Bengali, Spanish, French, German, Italian, Portuguese, Russian, Japanese, Chinese, Arabic, Hindi, and more.</p>
<h3>Privacy and Security</h3>
<p>All chat data is stored in your own WordPress database. The only external connection is the AI provider API you choose to use. Built-in GDPR controls cover data export, anonymization, and retention. Session security and XSS protection are included.</p>
<p>AI provider endpoints:<br />
– https://api.openai.com/v1/ (OpenAI)<br />
– https://api.deepseek.com/v1/ (DeepSeek)<br />
– https://generativelanguage.googleapis.com/ (Google Gemini)<br />
– https://api.anthropic.com/ (Anthropic Claude)<br />
– https://api.x.ai/ (X.AI Grok)<br />
– https://openrouter.ai/api/ (OpenRouter)</p>
<p>Full terms of service and privacy policy links for each provider are in the plugin’s Privacy section.</p>
<h3>External Services</h3>
<p>= WPAzleen Settings API =<br />
Loads display settings for the Pro upgrade modal in the plugin admin area.<br />
No personal data or form submission data is sent or collected.<br />
Privacy: https://wpazleen.com/privacy-policy</p>
<h3>Source Code</h3>
<p>The source files for all compiled/minified JavaScript and CSS in this plugin are publicly available at:</p>
<p>https://github.com/wpazleen/askany</p>
<p>Build instructions:</p>
<ol>
<li>Clone the repository.</li>
<li>Run <code>npm install</code> in the root to install dependencies.</li>
<li>Run <code>npm run build</code> to compile the JavaScript and CSS assets.</li>
<li>The compiled files are output to <code>dist/</code>.</li>
</ol>
<h3>Compatible With</h3>
<p>E-commerce: WooCommerce, Easy Digital Downloads<br />
Forms: Contact Form 7, WPForms, Gravity Forms, Ninja Forms, Formidable Forms<br />
Page builders: Elementor, Beaver Builder, Divi, Gutenberg<br />
Caching: WP Rocket, W3 Total Cache, WP Super Cache, LiteSpeed Cache<br />
Messaging: Slack, Android push notifications via Mobile App Bridge</p>
<p><a href="https://www.facebook.com/wpazleens" rel="nofollow ugc">Facebook Community</a> | <a href="https://www.youtube.com/channel/UCqR5SPvn6N2ZBq7AyYKfEnA" rel="nofollow ugc">YouTube Channel</a> | <a href="https://x.com/wpazleen" rel="nofollow ugc">Twitter / X</a></p>


AskAny – AI Chatbot with RAG, Live Agent and Order Tracking


I’ve been using the AskAny plugin on my WordPress site, and it’s working great so far. Setup was smooth, and the interface looks modern and clean. It’s a handy tool if you want to add an intelligent chatbot to your site.


Great plugin

Free WordPress AI chatbot with RAG, live agent handoff, and WooCommerce order tracking. Real-time SSE streaming, 6 AI providers, no monthly fees.

Mind Web Concierge vs AskAny – AI Chatbot with RAG, Live Agent and Order Tracking