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MooChatAI is an AI chatbot for WooCommerce that turns store visitors into customers. The chat widget answers product questions instantly 24/7, recommends products from your catalog, recovers abandoned carts, captures email leads, and hands off complex chats to your human agents — all in 90+ languages.
Unlike a generic live chat plugin, MooChatAI understands your products. It reads your WooCommerce catalog, learns from your own pages and FAQs, and gives shoppers exact answers with product cards and one-click “Add to Cart” buttons right inside the chat. Use your own OpenAI API key (BYOK) for full cost control, or let MooChatAI host the AI for you.
<h4>Key Features</h4>
<ul>
<li>Smart Product Recommendations – AI understands natural language and recommends products based on customer queries</li>
<li>24/7 Availability – Your AI assistant never sleeps, helping customers around the clock</li>
<li>Easy Integration – Works seamlessly with WooCommerce</li>
<li>Product Cards – Beautiful product cards displayed directly in the chat</li>
<li>Add to Cart – Customers can add products to cart without leaving the conversation</li>
<li>Cart Management – Update quantities, remove items, and view cart directly from chat</li>
<li>Checkout Guidance – AI guides customers through the checkout process</li>
<li>Lead Capture – Optional pre-chat form to collect visitor emails</li>
<li>CSAT Ratings – Collect customer satisfaction ratings after conversations</li>
<li>Multi-Language Support – AI chats in 90+ languages, 26 fully translated UI with auto browser detection and RTL support</li>
<li>Customizable – Match your brand colors and customize the greeting message</li>
</ul>
<h4>Built-in Features</h4>
All of these are included and fully functional in this free plugin:
<ul>
<li>Human Agent Handoff – Transfer complex queries to human agents with real-time chat</li>
<li>Order Tracking – Customers can check order status via chat</li>
<li>Abandoned Cart Recovery – AI proactively helps recover abandoned carts</li>
<li>Coupons in Chat – AI can offer and apply discount codes</li>
<li>Proactive Chat – Automatically engage visitors after a delay</li>
<li>Custom Training – Add Q&A pairs to customize AI responses</li>
<li>Content Training – Train the AI on your WordPress pages, posts, and PDF documents</li>
<li>Analytics Dashboard – Conversation, lead, and conversion stats</li>
</ul>
<h4>Perfect For</h4>
<ul>
<li>WooCommerce AI Sales Chatbot – Help shoppers find products, then add to cart and check out within the same conversation</li>
<li>24/7 Customer Support Automation – Answer shipping, returns, and product questions without staffing nights and weekends</li>
<li>Abandoned Cart Recovery Bot – Proactively re-engage visitors who left items behind</li>
<li>WordPress Lead Generation Chatbot – Capture visitor emails through the pre-chat form</li>
<li>Multilingual Store Chat – Serve customers in 90+ languages without hiring translators</li>
<li>Order Tracking Bot – Customers check order status by chat instead of opening a ticket</li>
<li>Live Chat with AI Fallback – Real human agents step in when needed; AI handles everything else</li>
</ul>
<h4>Optional MooChatAI SaaS Service</h4>
The plugin is fully usable on its own. Optional paid SaaS plans on moochatai.com provide higher conversation/product quotas on the hosted AI infrastructure, additional agent seats, and longer chat history retention. The plugin functionality itself is identical regardless of plan.
<h4>BYOK (Bring Your Own Key) Plans</h4>
Use your own OpenAI API key for maximum control:
<ul>
<li>Free: $0/year – 10 products, 500 conversations/month</li>
<li>Basic: $36/year – 100 products, 25,000 conversations/month, remove branding, 1 agent</li>
<li>Pro: $79/year – Unlimited products, unlimited conversations, all features, 3 agents</li>
</ul>
<h4>Standard Plans (We Provide AI)</h4>
Let us handle the AI for you:
<ul>
<li>Standard: $19/month ($190/year) – 100 products, 10,000 conversations/month</li>
<li>Plus: $49/month ($490/year) – 500 products, 20,000 conversations/month, all features</li>
</ul>
<h3>External Services</h3>
This plugin connects to the MooChatAI external API service for core functionality. By using this plugin, you agree to our Terms of Service and Privacy Policy.
Service Provider: 
MooChatAI 
Website: https://moochatai.com 
Terms of Service: https://moochatai.com/terms 
Privacy Policy: https://moochatai.com/privacy
Data Sent to MooChatAI API:
<ul>
<li>Site domain and name (during registration)</li>
<li>Product catalog data (names, descriptions, prices, images, stock status)</li>
<li>Chat conversations between visitors and the AI</li>
<li>Visitor information (email if provided via pre-chat form, browser language, page URLs)</li>
<li>Cart contents and conversion events (add-to-cart, purchases)</li>
<li>Store settings (currency, shipping zones, payment methods, return policy)</li>
</ul>
When Data is Transmitted:
<ul>
<li>On plugin activation and site registration</li>
<li>When syncing products (manually or via daily scheduled sync)</li>
<li>During chat conversations (real-time via WebSocket or REST API fallback)</li>
<li>When tracking cart abandonment and conversions</li>
<li>When customers rate their chat experience</li>
</ul>
Third-Party AI Services (BYOK mode only):
When using BYOK (Bring Your Own Key) mode, chat messages are sent to OpenAI’s API using your provided API key. Please review OpenAI’s terms and privacy policy: 
* OpenAI Terms of Service: https://openai.com/terms 
* OpenAI Privacy Policy: https://openai.com/privacy
<h3>Privacy Policy</h3>
MooChatAI collects and processes data to provide AI-powered chat functionality:
Data Collected:
<ul>
<li>Visitor chat messages and AI responses</li>
<li>Visitor email addresses (only if voluntarily provided via pre-chat form)</li>
<li>Page URLs where chat conversations occur</li>
<li>Cart contents during chat sessions</li>
<li>Browser language preferences</li>
<li>Conversion events (add to cart, purchases with order totals)</li>
<li>Customer satisfaction ratings and feedback</li>
</ul>
Data Storage:
<ul>
<li>Chat data is stored on MooChatAI’s secure servers</li>
<li>Data retention varies by plan (7 days free, 30 days standard, unlimited premium)</li>
<li>You can request data deletion by contacting support@moochatai.com</li>
</ul>
GDPR Compliance:
<ul>
<li>Visitors can request their data be exported or deleted</li>
<li>No data is sold to third parties</li>
<li>Data is used solely for providing chat functionality and improving the service</li>
<li>For EU stores, ensure you have appropriate privacy policy disclosures for your customers</li>
</ul>
For Store Owners:
We recommend updating your store’s privacy policy to inform customers that chat conversations may be processed by MooChatAI. A sample disclosure:
“We use MooChatAI to provide customer support chat. When you use the chat feature, your messages and any information you provide may be processed by MooChatAI’s AI systems. Please see MooChatAI’s Privacy Policy at https://moochatai.com/privacy for details.”

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