NickDuncan

CodeCabin_

Jarryd Long

DylanAuty

<p>The easiest to use Help Desk & Support Ticket plugin. Create a support help desk quickly and easily with Nifty Desk.</p>
<h4>Features</h4>
<ul>
<li>Manage support tickets in a integrated and comprehensive support dashboard</li>
<li>Adds a Submit Ticket page to your website</li>
<li>Receive email notifications for new support tickets</li>
<li>Receive email notifications for support ticket responses</li>
<li>One support agent</li>
<li>Priorities – Add priorities to your support tickets (low, high, urgent, critical)</li>
<li>Internal notes </li>
<li>Basic reporting – Total tickets, solved tickets, average first reply time</li>
<li>Merge tickets with other tickets</li>
<li>Fully cutomizable email templates</li>
<li>Allow for HTML within tickets</li>
<li>Create your own child themes for your support area</li>
<li>REST API – create tickets, view tickets, and delete tickets.</li>
</ul>
<h4>Premium Features</h4>
<ul>
<li>Comprehensive and customizable support desk</li>
<li>Unlimited support agents</li>
<li>Unlimited quick responses</li>
<li>Receive email notifications when a new ticket has been assigned to you</li>
<li>Allow users and agents to upload files in support tickets</li>
<li>Allow tickets to be closed after a certain number of days</li>
<li>Create custom views to organize your tickets</li>
<li>Organize your support tickets into departments</li>
<li>Allow for multiple email collection channels</li>
<li>Schedule support tickets to be assigned to specific agents</li>
</ul>
<h4>Coming Soon</h4>
<ul>
<li>Android Mobile App</li>
</ul>
<h4>Why is using a Support Desk important</h4>
<p>Having a support desk on your website allows you to resolve issues faster and more efficiently. Simply put, a support desk allows you to organize information, steamline your workflow and eliminate any manual processes. By using a support desk such as Nifty Desk, you will no longer have to laboriously log issues by hand, dig through disorganized emails and let things slip through the cracks unknowingly.</p>
<p>If you can say ‘yes’ to any of the below points, it may be time to install Nifty Desk and declutter your product or service, one support ticket at a time:</p>
<ul>
<li>You find that things are inefficient, and often find that common issues are never addressed.</li>
<li>Multitasking is nearly impossible, especially considering you’re never sure where half of the issues lie with your product or service. </li>
<li>Your customers find it difficult to get in touch with you, or even obtain a resolution to an issue or problem. </li>
<li>You’re unaware if you’re fixing or making more problems on a day to day basis for your customer.</li>
<li>You have a negative or poor reputation as a business for following up and resolving your customer’s issues.</li>
</ul>
<h4>How can I provide outstanding support?</h4>
<p>As a business, we all want to be known for the excellent support we provide our customers. Below are just a few points you should follow to ensure your customers are having a great experience with you.</p>
<ul>
<li>Know your product well. Be confident about every aspect of it. Ensure your team is on the same page as well. </li>
<li>Be friendly. Add your personal touch to a response to prevent sounding like a predefined response. </li>
<li>Remember your manners – say please and thank you when asking and receiving something from the customer. </li>
<li>Greet the customer accordingly. Using the customer’s name in a reply is impressive in every language. </li>
<li>Show respect to the customer.</li>
<li>Be patient. Some customers may not understand your solution fully the first time round. </li>
<li>Listen. Take as much in from the customer before responding. This will allow you to provide a comprehensive and knowledgeable solution. </li>
<li>Never assume. Go back to basics first, and work your way through the problem, until you’ve found a suitable solution.</li>
</ul>


Nifty Desk – Ultimate Support Desk Plugin

One of the best support desk solutions I have used! Keep up the great work!

Best support desk!

Create a comprehensive support help desk and support ticket system in minutes with Nifty Desk.

nanodesigns

Mayeenul Islam

<p>Create a fully featured Support Center within your WordPress environment without any third party system dependency, for completely FREE of cost.</p>
<p><strong>No</strong> 3rd party support ticketing system required, <strong>no</strong> external site/API dependency, <strong>simply</strong> create your own fully featured Support Center within your WordPress environment, and take your support into the next level.</p>
<p>It has built-in <strong>Knowledgebase</strong> that is integrated to put generalized information for public acknowledgement.</p>
<h4>What is it?</h4>
<p>The plugin is to provide support to your users – the users those are taking product or services from you. So the plugin provides a manageable communication privately in between you and your that specific user only. Visit the ‘Installation’ tab for more details on how to use the plugin.</p>
<h4>Extend NanoSupport</h4>
<ul>
<li><a href="https://creativemarket.com/nanodesigns/3461090-NanoSupport-Knowledgebase-Search?ref=nswporg" rel="nofollow ugc"><strong>Knowledgebase Search</strong></a> — Search the Knowledgebase documents separately and suggest users from the Knowledgebase documents while submitting a new ticket.</li>
</ul>
<h4>Features</h4>
<ul>
<li>OnActivation setup</li>
<li>Smart templating for nice theme and third party plugins support</li>
<li>Smartly designed Support Center</li>
<li>Completely Private ticketing</li>
<li>Ticket submission with registration</li>
<li>Ticket submission with login (Beta Feature)</li>
<li>Rich Text editor for new ticket</li>
<li>Auto generate user account’s username on ticket submission (if chosen)</li>
<li>Auto generate user account’s password on ticket submission (if chosen)</li>
<li>Knowledgebase (optional)</li>
<li>Knowledgebase content categories</li>
<li>Copy ticket content into Knowledgebase document</li>
<li>Ticket departments</li>
<li>E-Commerce Support – Support to products of Easy Digital Downloads (EDD) and WooCommerce (WC)</li>
<li>Make agent from registered users</li>
<li>Assign ticket to an agent</li>
<li>Change ticket status (Pending, Open, Under Inspection, Solved)</li>
<li>Set support priority (Low, Medium, High, Critical)</li>
<li>Reply ticket from admin panel</li>
<li>Reply ticket from front end</li>
<li>ReOpen closed ticket</li>
<li>Internal Notes in-between support teams</li>
<li>Shortcode-enabled pages (installed on plugin activation, but modifiable)</li>
<li>Settings page (WP Settings API)</li>
<li>Support Seeker user role and privileges</li>
<li>Dashboard widget with current status in charts</li>
<li>Dashboard widget with recent activity</li>
<li>Dashboard widget with personal status for Agents in charts</li>
<li>Dashboard widget with necessary instruction and links for Support Seekers</li>
<li>Add ticket on behalf of other user (admin end)</li>
<li>Customizable HTML Email template</li>
<li>Email notification to admins on new ticket submission</li>
<li>Email notification to Support Seeker on account creation on ticket submission</li>
<li>Email notification to Support Seeker on ticket reply</li>
<li>Email notification to Support Agent on ticket reply</li>
<li>NanoSupport page-to-page navigation and page-wise notices (on demand)</li>
<li>Complete data deletion on uninstallation (if chosen)</li>
<li>100% Translation-ready and automatic translation enabled</li>
<li>Fully responsive and Mobile devices friendly</li>
<li>Clean and well commented and well documented code</li>
<li>A11y (web accessibility) compatible</li>
</ul>
<h4>E-Commerce Support</h4>
<p>To get E-Commerce Support, you will need either:</p>
<ul>
<li>WooCommerce (WC) v2.5+ – Tested up to v3.5.5, or</li>
<li>Easy Digital Downloads (EDD) v2.2+ – Tested up to v2.9.11</li>
</ul>
<h4>Contribute</h4>
<p>NanoSupport is an Open Source and GPL licensed Free plugin. Feel free to contribute.</p>
<ul>
<li><a href="https://github.com/nanodesigns/nanosupport" rel="nofollow ugc">Fork on Github</a></li>
<li><a href="https://github.com/nanodesigns/nanosupport/issues" rel="nofollow ugc">Report Bug</a></li>
<li><a href="https://github.com/nanodesigns/nanosupport/issues" rel="nofollow ugc">Get Support</a></li>
</ul>
<h4>Translation</h4>
<p>The plugin is completely translation-ready. You can find the <code>.pot</code> file under <code>i18n/languages/</code> if you want to translate in your own way. But you can translate it easily from here in <a href="https://translate.wordpress.org/projects/wp-plugins/nanosupport" rel="nofollow ugc"><strong>Translate NanoSupport</strong></a>.</p>
<p>Or, you can use software like <a href="https://poedit.net/download" rel="nofollow ugc">POEdit</a> (‘cross-platform) or <a href="http://www.eazypo.ca/" rel="nofollow ugc">EasyPO</a>, and using the plugins’ <code>.pot</code> file you can easily translate the plugin locally.</p>
<h4>Connect with NanoSupport team</h4>
<ul>
<li><a href="https://nanodesignsbd.com?ref=nanosupport" rel="nofollow ugc">Website</a></li>
<li><a href="https://twitter.com/nanodesigns/" rel="nofollow ugc">Twitter</a></li>
<li><a href="https://facebook.com/nanodesignsbd/" rel="nofollow ugc">Facebook</a></li>
<li><a href="https://www.linkedin.com/company/nanodesigns/" rel="nofollow ugc">LinkedIn</a></li>
</ul>


NanoSupport — Support Ticketing & Knowledgebase for WordPress

Excellent support / ticket system
Growing with new functions every week and great support from developer
Currently using it with no problems

Excelent

I was searching for easy Ticket system for Building FAQ (Knowledge base) because old Plugin FAQ Builder doesn't work properly.

This here works but I don#t see any connection to this Base. I mean I should have the possibility to publish answered question to the knowledge base but I find nothing for this.

So I am now searching further...

P.S. Also it takes away my sidebars.

P.S. But it is on the right way ;o) and its not clunky like many others

I see no connection to Knowledge base

Create a fully featured Support Center in your WordPress setup without any third party dependency, completely FREE. Get a built-in Knowledgebase too.

Nifty Desk – Ultimate Support Desk Plugin vs NanoSupport — Support Ticketing & Knowledgebase for WordPress