NickDuncan

CodeCabin_

Jarryd Long

DylanAuty

<p>The easiest to use Help Desk & Support Ticket plugin. Create a support help desk quickly and easily with Nifty Desk.</p>
<h4>Features</h4>
<ul>
<li>Manage support tickets in a integrated and comprehensive support dashboard</li>
<li>Adds a Submit Ticket page to your website</li>
<li>Receive email notifications for new support tickets</li>
<li>Receive email notifications for support ticket responses</li>
<li>One support agent</li>
<li>Priorities – Add priorities to your support tickets (low, high, urgent, critical)</li>
<li>Internal notes </li>
<li>Basic reporting – Total tickets, solved tickets, average first reply time</li>
<li>Merge tickets with other tickets</li>
<li>Fully cutomizable email templates</li>
<li>Allow for HTML within tickets</li>
<li>Create your own child themes for your support area</li>
<li>REST API – create tickets, view tickets, and delete tickets.</li>
</ul>
<h4>Premium Features</h4>
<ul>
<li>Comprehensive and customizable support desk</li>
<li>Unlimited support agents</li>
<li>Unlimited quick responses</li>
<li>Receive email notifications when a new ticket has been assigned to you</li>
<li>Allow users and agents to upload files in support tickets</li>
<li>Allow tickets to be closed after a certain number of days</li>
<li>Create custom views to organize your tickets</li>
<li>Organize your support tickets into departments</li>
<li>Allow for multiple email collection channels</li>
<li>Schedule support tickets to be assigned to specific agents</li>
</ul>
<h4>Coming Soon</h4>
<ul>
<li>Android Mobile App</li>
</ul>
<h4>Why is using a Support Desk important</h4>
<p>Having a support desk on your website allows you to resolve issues faster and more efficiently. Simply put, a support desk allows you to organize information, steamline your workflow and eliminate any manual processes. By using a support desk such as Nifty Desk, you will no longer have to laboriously log issues by hand, dig through disorganized emails and let things slip through the cracks unknowingly.</p>
<p>If you can say ‘yes’ to any of the below points, it may be time to install Nifty Desk and declutter your product or service, one support ticket at a time:</p>
<ul>
<li>You find that things are inefficient, and often find that common issues are never addressed.</li>
<li>Multitasking is nearly impossible, especially considering you’re never sure where half of the issues lie with your product or service. </li>
<li>Your customers find it difficult to get in touch with you, or even obtain a resolution to an issue or problem. </li>
<li>You’re unaware if you’re fixing or making more problems on a day to day basis for your customer.</li>
<li>You have a negative or poor reputation as a business for following up and resolving your customer’s issues.</li>
</ul>
<h4>How can I provide outstanding support?</h4>
<p>As a business, we all want to be known for the excellent support we provide our customers. Below are just a few points you should follow to ensure your customers are having a great experience with you.</p>
<ul>
<li>Know your product well. Be confident about every aspect of it. Ensure your team is on the same page as well. </li>
<li>Be friendly. Add your personal touch to a response to prevent sounding like a predefined response. </li>
<li>Remember your manners – say please and thank you when asking and receiving something from the customer. </li>
<li>Greet the customer accordingly. Using the customer’s name in a reply is impressive in every language. </li>
<li>Show respect to the customer.</li>
<li>Be patient. Some customers may not understand your solution fully the first time round. </li>
<li>Listen. Take as much in from the customer before responding. This will allow you to provide a comprehensive and knowledgeable solution. </li>
<li>Never assume. Go back to basics first, and work your way through the problem, until you’ve found a suitable solution.</li>
</ul>


Nifty Desk – Ultimate Support Desk Plugin

One of the best support desk solutions I have used! Keep up the great work!

Best support desk!

Create a comprehensive support help desk and support ticket system in minutes with Nifty Desk.

Ydesignservices

<p>YDS Support Ticket System enables you to easily create your own ticket system on your WordPress Theme. Users can submit/create tickets, ticket agents can answer tickets, change the ticket status, create categories, upload files and set priority. With a shortcode, you can display the create ticket form on the frontend. Visitors can register or login in order to get support, check status or create tickets. Admin can also allow guest users to make use of support system.</p>
<p>Features :</p>
<ul>
<li>Ticket Creation by Admin</li>
<li>Visitor/Guest can create ticket from front-end</li>
<li>Priority, status, category selection for each ticket</li>
<li>Multiple file attachment for ticket and reply also attachments attached to mail as well</li>
<li>Ticket assignment mail notifications</li>
<li>Delete ticket by admin</li>
<li>Guest ticket submission</li>
<li>Mail notification upon new ticket submission for admin and originator</li>
<li>100% Ajax based functionality works 200% faster</li>
<li>Ajax based ticket filter for Agent and Admin to filter by type,status,category,priority and search</li>
<li>Smooth integration with WordPress themes</li>
<li>HTML editor for ticket issue</li>
<li>Custom Priority with ability to re-order, rename default Priority</li>
<li>Custom Categories with ability to re-order, rename default Category</li>
<li>Easy to Use</li>
<li>Unlimited Categories</li>
<li>Shortcode for Support Ticket System</li>
<li>Easy To Translate</li>
</ul>
<h4>Examples areas of use :</h4>
<ul>
<li>Technical support system</li>
<li>Trouble ticket system</li>
<li>Customer relationship management (CRM) system</li>
<li>Service request system</li>
<li>Company, hotel or real estate service desk</li>
<li>Helpdesk system</li>
<li>Appointment request system</li>
<li>Easy ticket management for large orgnization</li>
</ul>


YDS Support Ticket System

YDS Support Ticket System enables you to easily create your own ticket system on your WordPress Theme. Users can submit/create tickets, ticket agents  …

Nifty Desk – Ultimate Support Desk Plugin vs YDS Support Ticket System