NirWp Team

<blockquote>
Aside from news websites, almost all websites of the world require a support system, do you agree? 
 The reason is the purpose behind establishing a website is expanding relations with users, offering products, and naturally, supporting them in the future.
</blockquote>
So we have agreed that using a support plugin is a need for every website, even yours, dear friend .
Well! The question that arises now is what features should a good support plugin have?
<a href="http://demo.nirwp.com/ticket-free" rel="nofollow ugc">wordpress & woocommerce support plugin Demo</a> / user&pass: demo
To respond this question, I will tell you about our support and ticket plugins’ features; see for yourself if the features are sufficient!
The ability to define infinite departments 
If your website needs various sections (such as sales, support, management, etc.) you need not worry at all; our WordPress support plugin is ready to meet your requirements.
The ability to define infinite representatives. 
We will still be by your side if you need to add various representatives to your team.
<blockquote>
Complete accordance with WooCommerce and Easy Digital Downloads
</blockquote>
If you want the user to select the product they have bought when sending a ticket, or only buying customers to be able to send tickets… we are still here for you!
Prepared answers 
Many of users’ questions are repetitive, so the answers will be the same. The solution is to build a prepared answer so that you can answer such tickets in one click and not waste too much time typing
Searching the tickets 
Whenever you need to create a ticket based on ID or a subject, perform a search in a jiffy!
All sections being AJAX and therefore doubly beautiful. 
We have developed AJAX in all sections resulting in better appearance of sending tickets, searching tickets, etc. which means efficiency alongside beauty for your sake.
Floating support icon on the website 
You could select a custom icon in the plugin settings to float in the corner of the web page and remind your users that you have a support system and care about them!
<h3>List of some features</h3>
<ul>
<li>Unlimited Tickets</li>
<li>Unlimited Agents</li>
<li>Unlimited Users</li>
<li>Unlimited Products</li>
<li>Unlimited Departments </li>
<li>Unlimited Pre answer</li>
<li>Agents can create tickets on behalf of users </li>
<li>Agents can view only their tickets or all tickets</li>
<li>Agents can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. </li>
<li>Users can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc.</li>
<li>And …</li>
</ul>

Nirweb support

Best of the Best

افزونه دارای ایرادات فنی بسیار زیادی هست و حیف این همه زمان که برای نصب افزونه گذاشتیم و حیف این همه زمان که برای برنامه نویسیش گذاشته شده

بدرد نخور


متاسفانه پر از باگ هست. چون در حال استفاده بود، مجبورم کلی باگ فاجعه ازش بگیرم ..تا بتونم ادامه بدم. به هیچ عنوان استفاده نکنید.


کدنویسی افتضاح

NirWeb support is a great help desk and support plugin for WordPress with full support of WooCommerce

Tom Anbinder

Pablo Pacheco

WPFactory

Omar AlDabbas

Algoritmika

extendWP

<h4>Support ticket system for WooCommerce is WordPress ticket system that integrates with your eShop adding a helpdesk trouble ticketing system in your WordPress website. Your support will be well organized, better, faster and will look way more professional.</h4>
The WordPress ticket system Plugin extends WooCommerce and creates a Tab and a new Page in My Account Section where Customers can ask for Support in General or Per Order (<a href="https://wpfactory.com/item/helpdesk-support-ticketing-system-for-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">PRO Version</a>) . Customers will be able to track their issue from this screen but will also be notified once a response is sent. Moreover, the plugin provides a shortcode [stsw_user_tickets] where you can use in any custom page you would like to build, where Logged in users will be able to use . Ajax Ticket submission for nice UI interaction
<h4>How I can benefit from it</h4>
Provide Better and Faster Support to your Customers, Keep Track and increase your Revenue
<ul>
<li>Gain trust and look more professional to your customers adding an easy to use support ticket system</li>
<li>Provide better and faster Support by Automating the process – auto assign tickets in different users</li>
<li>Never lose track as notifications via email are also included for customer, assignee(<a href="https://wpfactory.com/item/helpdesk-support-ticketing-system-for-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">PRO Version</a>) and eShop admin</li>
<li>Stay organized in your support as you keep track in wordpress backend and front end – Handle Tickets from the frontend for Better Management</li>
</ul>
<h4>EXAMPLES USE AREAS</h4>
<ul>
<li>Helpdesk</li>
<li>Technical Support</li>
<li>Trouble Ticket</li>
<li>Customer Relations</li>
</ul>
<a href="https://wpfactory.com/item/helpdesk-support-ticketing-system-for-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">GET Support Ticket System for WooCommerce PRO to allow Ticket Per Order, Assign to different Users and Automate the Process</a>
<h4>BACKEND DETAILED FEATURES</h4>
The WordPress ticket system plugin creates a post type for managing your customers issues. The tickets list columns are customized to include important information such as Ticket Status, Last Response Date, plus that the Tickets list can be Easily Filtered per status. 
Settings Page: this is the page where you can change various setting s of the plugin 
* Define a Name for the Support Tab in My Account Page 
* Define a Name for the button displayed in the Orders Table in my account 
* Decide whether to display only Open tickets to the frontend 
* Ability to define a default Assignee for all tickets 
* Choose whether to notify Assignee, Admin, Customer via Email once a ticket opens or a new response is added 
* Write different Text for Email Notification for admin and customer
<h4>FRONT END DETAILED FEATURES</h4>
The WordPress ticket system plugin creates a Support Section UI in My Account Page, adding a new Tab – with customizable text for title – that leads to this section where Users can view their tickets and create new. 
A button per Order is added – with customizable text for title – that leads to the support page. 
Customers can keep track on the Tickets they opened and view any new response added from the website. 
You can also manage the tickets from the front end and provide support directly. 
Along with this integrated functionality, you can use a shortcode to add the Support System to any page you have created so that any Logged in User can view and manage.
<a href="https://wpfactory.com/item/helpdesk-support-ticketing-system-for-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">GET PRO VERSION HERE</a>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/cI7T3cN-kH0?version=3&rel=0&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h4>PRO WordPress ticket system Plugin Features</h4>
<ul>
<li>Allow Users to submit tickets for Specific Orders</li>
<li>Files can be attached during the ticket or response to ticket submission</li>
<li>Tickets Priorities: Predefine ticket priorities according to your business needs and manage better the Troubleshooting Process. By default once you install the plugin you get Low, Normal and High with specified color – visible on ticket list. You can add as many as you want and define a color as well to be noticeable.</li>
<li>Private Notes that site users can exchange – hidden by the customers.</li>
<li>Tickets can be assigned to other Users in various ways</li>
<li>Tickets Subject: Pre Define subjects for the tickets to categorize tickets and manage them better</li>
<li>Auto Assign tickets to specific User based on the selected Subject</li>
<li>Manage Support directly from the frontend for the assignees – Users that are assigned a specific ticket and are other than Administrators, do not access backend for Ticket Management but directly via My account section, or from a dedicated page that admin can build using the shortcode [stsw_user_tickets]</li>
<li>Administrator can define a default Assignee for all tickets</li>
<li>Choose whether to also notify Assignee via Email once a ticket opens or a new response is added</li>
<li>Write different Text for Email Notification for assignee and customer. This can work as a template as various placeholders can be added</li>
<li>You can enable Attachments on ticket and response submission</li>
<li>You can define Attachments Allowed Max size and File Extension</li>
<li>You can define Define number of Attachments Allowed to be submitted with a ticket or response</li>
<li>You can enable Priority to be chosen By User or not</li>
<li>In the Backend Tickets table list is filled with various important information such as, assignee name, priority, subject, Order number (if ticket refers to order)</li>
<li>Take advantage of various ticket specific placeholders on your Email Template to customer or assignee for your notification system</li>
</ul>
<a href="https://wpfactory.com/item/helpdesk-support-ticketing-system-for-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">GET PRO VERSION HERE</a>

Helpdesk Support Ticket System for WooCommerce

an easy to use Wordpress plugin that integrates with your WordPress Eshop and adds a Helpdesk troubleshooting ticketing system

easy WordPress ticket system

WordPress ticket system - Manage customer queries and issues on your WordPress eShop with helpdesk WooCommerce support ticket system

Nirweb support vs Helpdesk Support Ticket System for WooCommerce