NirWp Team

<blockquote>
Aside from news websites, almost all websites of the world require a support system, do you agree? 
 The reason is the purpose behind establishing a website is expanding relations with users, offering products, and naturally, supporting them in the future.
</blockquote>
So we have agreed that using a support plugin is a need for every website, even yours, dear friend .
Well! The question that arises now is what features should a good support plugin have?
<a href="http://demo.nirwp.com/ticket-free" rel="nofollow ugc">wordpress & woocommerce support plugin Demo</a> / user&pass: demo
To respond this question, I will tell you about our support and ticket plugins’ features; see for yourself if the features are sufficient!
The ability to define infinite departments 
If your website needs various sections (such as sales, support, management, etc.) you need not worry at all; our WordPress support plugin is ready to meet your requirements.
The ability to define infinite representatives. 
We will still be by your side if you need to add various representatives to your team.
<blockquote>
Complete accordance with WooCommerce and Easy Digital Downloads
</blockquote>
If you want the user to select the product they have bought when sending a ticket, or only buying customers to be able to send tickets… we are still here for you!
Prepared answers 
Many of users’ questions are repetitive, so the answers will be the same. The solution is to build a prepared answer so that you can answer such tickets in one click and not waste too much time typing
Searching the tickets 
Whenever you need to create a ticket based on ID or a subject, perform a search in a jiffy!
All sections being AJAX and therefore doubly beautiful. 
We have developed AJAX in all sections resulting in better appearance of sending tickets, searching tickets, etc. which means efficiency alongside beauty for your sake.
Floating support icon on the website 
You could select a custom icon in the plugin settings to float in the corner of the web page and remind your users that you have a support system and care about them!
<h3>List of some features</h3>
<ul>
<li>Unlimited Tickets</li>
<li>Unlimited Agents</li>
<li>Unlimited Users</li>
<li>Unlimited Products</li>
<li>Unlimited Departments </li>
<li>Unlimited Pre answer</li>
<li>Agents can create tickets on behalf of users </li>
<li>Agents can view only their tickets or all tickets</li>
<li>Agents can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. </li>
<li>Users can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc.</li>
<li>And …</li>
</ul>

Nirweb support

Best of the Best

افزونه دارای ایرادات فنی بسیار زیادی هست و حیف این همه زمان که برای نصب افزونه گذاشتیم و حیف این همه زمان که برای برنامه نویسیش گذاشته شده

بدرد نخور


متاسفانه پر از باگ هست. چون در حال استفاده بود، مجبورم کلی باگ فاجعه ازش بگیرم ..تا بتونم ادامه بدم. به هیچ عنوان استفاده نکنید.


کدنویسی افتضاح

NirWeb support is a great help desk and support plugin for WordPress with full support of WooCommerce

ThriveDesk

Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk

ThriveDesk is easy to set up and the features are excellent.

Best Support platform

I've been using ThriveDesk on my business site for about a month.
It's serving our purpose really well.

Good Luck to the amazing team.

Served my purpose pretty well.


This is a very convenient and functional live chat. It has easy integration with Woo. Thank you for the excellent service!)We recommend ThriveDesk 👍🏻


ThriveDesk is the best live chat we've ever used.


#Update - 10 Feb 2024Solved by #Parvez Akther-----The support team at ThriveDesk has proven to be utterly useless. Despite reaching out with issues, their responsiveness is nonexistent, and problem resolution is a distant hope. Unfortunately, the experience has been marred by a lack of effective communication and a failure to address concerns promptly. Even through email, where responsiveness should be a priority, their silence has been deafening. This type of customer service not only falls short of expectations but severely impacts the user experience. A support team is the backbone of any service, and ThriveDesk's failure in this regard undermines the trust and confidence users place in their platform. Improvement in responsiveness and issue resolution is not just a suggestion but a necessity for the betterment of user satisfaction and the overall reputation of ThriveDesk.


Thanks for valuable products

Add ThriveDesk AI Live Chat & Chatbot to your WordPress for free to answer customers' questions and provide excellent support.

Nirweb support vs Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk