Nguyễn Văn Thụ

NVT AI Chatbot connects your WordPress site to the NVT SaaS platform to deliver an AI-first support experience for WordPress and WooCommerce stores.
The plugin focuses on three core jobs:
<ul>
<li>Answer with your own knowledge base: Use Retrieval-Augmented Generation (RAG) so the chatbot answers from your website content and uploaded documents.</li>
<li>Escalate to a human when needed: When AI is not enough, visitors can switch to Live Chat and your team can continue the conversation from the built-in Inbox.</li>
<li>Support WooCommerce sales and support flows: Help customers discover products, manage cart actions, move toward checkout, and ask about recent orders.</li>
</ul>
Main features:
<ul>
<li>AI Chatbot (RAG): Grounded answers based on your website content and uploaded files.</li>
<li>Website Crawl + File Ingestion: Crawl your site manually or on a schedule, or upload files such as PDF, DOCX, TXT, MD, HTML, CSV, XLS, XLSX, and PPTX.</li>
<li>Live Agent Handoff: Switch between AI and Live Chat using schedule rules, manual override, or user request.</li>
<li>WooCommerce Product Support: Search products, recommend items, and show product cards inside chat.</li>
<li>WooCommerce Cart Actions: Add to cart from chat, refresh cart summary, update quantities, or remove items.</li>
<li>WooCommerce Checkout Assist: Detect checkout requirements, collect required fields, show payment methods, and create an order from chat when your store supports it.</li>
<li>Order Lookup: Surface recent order information for logged-in or identified customers.</li>
<li>WooCommerce-Aware Agent Inbox: Support agents can see useful context such as contact info, last seen page, recently viewed pages, cart snapshot, and recent orders.</li>
<li>Personalized User Context: Logged-in WordPress/WooCommerce users can be recognized automatically for more relevant support.</li>
<li>Live Chat Uploads: Visitors can send images, documents, and voice messages during live chat with staff.</li>
<li>Widget Customization: Choose theme mode, colors, avatars, widget position, welcome message, sound, and custom button image.</li>
<li>Admin Workspace: Includes Dashboard, Account, Settings, Data Sources, Inbox, Playground, and Feedback tabs.</li>
<li>CSV Export: Export leads and full conversation history from the Inbox.</li>
<li>Admin Notifications: Unread chat badge and real-time admin notifications help your team respond faster.</li>
</ul>
This makes the plugin suitable for:
<ul>
<li>business websites that want a knowledge-based AI assistant,</li>
<li>WooCommerce stores that need AI sales/support automation,</li>
<li>teams that want AI first, with a real human ready to step in when necessary.</li>
</ul>
<h3>External Services</h3>
This plugin relies on external services to function. 
By using this plugin, you act as the data controller and agree to send data to the following processors/services:
1. NVT SaaS Platform (<code>api.nguyenvanthu.com</code>) 
* Service: Core AI, indexing, orchestration, and plugin account service. 
* Used For: 
 * Verifying the plugin account and loading account/usage information. 
 * Crawling and indexing website content, products, and uploaded files. 
 * Processing AI chat requests and agentic responses. 
 * Handling feedback submissions sent from the plugin. 
 * Storing or processing chat-related session data required for the service. 
* Data Sent: 
 * Public website content and product data selected for indexing. 
 * Chat messages and conversation context. 
 * Site/domain information and license/account status. 
 * Identified user context such as name, email, phone, or user ID when available. 
 * WooCommerce context when needed, such as products, cart snapshot, checkout context, and recent order data. 
 * Optional feedback attachments and system information when the admin submits feedback. 
* Links: <a href="https://nguyenvanthu.com/terms-of-service/" rel="nofollow ugc">Terms of Service</a> | <a href="https://nguyenvanthu.com/privacy-policy/" rel="nofollow ugc">Privacy Policy</a>
2. NVT Live Service (<code>live.nguyenvanthu.com</code>) 
* Service: Real-time WebSocket/Socket.IO messaging service. 
* Used For: Connecting the visitor widget and the agent Inbox for live chat. 
* Data Sent: Session identifiers, live chat messages, and presence/routing data required for real-time communication.
3. PayPal (<code>paypal.com</code>) 
* Service: Payment processing gateway. 
* Used For: Optional plan upgrades from the plugin Account tab. 
* Links: <a href="https://www.paypal.com/us/legalhub/privacy-full" rel="nofollow ugc">PayPal Privacy Policy</a>
4. PayOS (<code>payos.vn</code>) 
* Service: Payment gateway for Vietnam banking QR payments. 
* Used For: Optional plan upgrades for Vietnam-based payments. 
* Links: <a href="https://payos.vn/thoa-thuan-su-dung/" rel="nofollow ugc">PayOS Terms of Service</a>
<h3>3rd Party Resources</h3>
This plugin bundles or uses the following third-party libraries:
<ul>
<li>Socket.IO Client (v4.8.1)
<ul>
<li>Source: https://github.com/socketio/socket.io-client</li>
<li>License: MIT</li>
</ul>
</li>
<li>Chart.js (v4.4.0)
<ul>
<li>Source: https://github.com/chartjs/Chart.js</li>
<li>License: MIT</li>
</ul>
</li>
</ul>

NVT AI Chatbot – RAG & Live Chat

AI-first RAG chatbot with live agent handoff and deep WooCommerce support for products, cart, checkout, and orders.

Airton Vancin Junior

Supercharge your WordPress site with AI. Automate content creation, add a support chatbot, and enhance forms with this all-in-one productivity suite. This plugin also leverages Retrieval-Augmented Generation (RAG) to provide more informed and context-aware AI responses.
This plugin connects to external AI services to provide its core functionalities, including content generation, chatbot responses, form analysis, and Retrieval-Augmented Generation (RAG).
<ul>
<li>Supported Service Providers: OpenAI, Anthropic (Claude), and Google Gemini.</li>
<li>Used For:
<ul>
<li>Generating text responses for the Support Chatbot.</li>
<li>Creating content for posts and pages via the Content Generator.</li>
<li>Analyzing form submissions in the Form Enhancer.</li>
<li>Generating embeddings for RAG (OpenAI recommended).</li>
<li>Generating images (OpenAI DALL-E).</li>
</ul>
</li>
<li>Data Sent:
<ul>
<li>Text prompts entered by users.</li>
<li>Form submission data (when active).</li>
<li>Post and Page content (title and body) for RAG indexing.</li>
</ul>
</li>
<li>When: Data is sent only upon explicit user trigger.</li>
<li>Provider Links:
<ul>
<li><a href="https://openai.com/policies/privacy-policy" rel="nofollow ugc">OpenAI Privacy Policy</a></li>
<li><a href="https://www.anthropic.com/privacy" rel="nofollow ugc">Anthropic Privacy Policy</a></li>
<li><a href="https://policies.google.com/privacy" rel="nofollow ugc">Google Privacy Policy</a></li>
</ul>
</li>
</ul>
<h3>Usage</h3>
<ol>
<li>Access Settings: Go to <code>Notria AI Suite</code> under the <code>Settings</code> menu in your WordPress admin dashboard.</li>
<li>Configure API Key: Enter your AI provider’s API Key in the ‘General’ section.</li>
<li>Select AI Model: Choose your preferred AI model for text generation (e.g., <code>gpt-3.5-turbo</code>, <code>gemini-pro</code>).</li>
<li>Select Embeddings Model: Choose your preferred embeddings model (e.g., <code>text-embedding-ada-002</code>).</li>
<li>Enable Modules: In the ‘Modules’ section, activate the features you want to use:
<ul>
<li>Content Generator: For AI-powered content creation.</li>
<li>Support Chatbot: To add an AI-powered chatbot to your site.</li>
<li>Form Enhancer: To enhance your forms with AI capabilities.</li>
</ul>
</li>
<li>RAG (Retrieval-Augmented Generation):
<ul>
<li>Enable RAG to allow the chatbot to use your site’s content for more relevant responses.</li>
<li>Click “Index All Posts & Pages” to process your site’s content. Monitor the indexing status.</li>
</ul>
</li>
<li>Chatbot Customization:
<ul>
<li>Set a custom welcome message for your chatbot.</li>
<li>Choose a primary color for the chatbot widget.</li>
</ul>
</li>
<li>Save Changes: Click ‘Save Changes’ to apply your configurations.</li>
</ol>

Notria AI Suite

Supercharge your WordPress site with AI for content, chatbot, and forms.

NVT AI Chatbot – RAG & Live Chat vs Notria AI Suite