Nguyễn Văn Thụ

NVT AI Chatbot connects your WordPress site to the NVT SaaS platform to deliver an AI-first support experience for WordPress and WooCommerce stores.
The plugin focuses on three core jobs:
<ul>
<li>Answer with your own knowledge base: Use Retrieval-Augmented Generation (RAG) so the chatbot answers from your website content and uploaded documents.</li>
<li>Escalate to a human when needed: When AI is not enough, visitors can switch to Live Chat and your team can continue the conversation from the built-in Inbox.</li>
<li>Support WooCommerce sales and support flows: Help customers discover products, manage cart actions, move toward checkout, and ask about recent orders.</li>
</ul>
Main features:
<ul>
<li>AI Chatbot (RAG): Grounded answers based on your website content and uploaded files.</li>
<li>Website Crawl + File Ingestion: Crawl your site manually or on a schedule, or upload files such as PDF, DOCX, TXT, MD, HTML, CSV, XLS, XLSX, and PPTX.</li>
<li>Live Agent Handoff: Switch between AI and Live Chat using schedule rules, manual override, or user request.</li>
<li>WooCommerce Product Support: Search products, recommend items, and show product cards inside chat.</li>
<li>WooCommerce Cart Actions: Add to cart from chat, refresh cart summary, update quantities, or remove items.</li>
<li>WooCommerce Checkout Assist: Detect checkout requirements, collect required fields, show payment methods, and create an order from chat when your store supports it.</li>
<li>Order Lookup: Surface recent order information for logged-in or identified customers.</li>
<li>WooCommerce-Aware Agent Inbox: Support agents can see useful context such as contact info, last seen page, recently viewed pages, cart snapshot, and recent orders.</li>
<li>Personalized User Context: Logged-in WordPress/WooCommerce users can be recognized automatically for more relevant support.</li>
<li>Live Chat Uploads: Visitors can send images, documents, and voice messages during live chat with staff.</li>
<li>Widget Customization: Choose theme mode, colors, avatars, widget position, welcome message, sound, and custom button image.</li>
<li>Admin Workspace: Includes Dashboard, Account, Settings, Data Sources, Inbox, Playground, and Feedback tabs.</li>
<li>CSV Export: Export leads and full conversation history from the Inbox.</li>
<li>Admin Notifications: Unread chat badge and real-time admin notifications help your team respond faster.</li>
</ul>
This makes the plugin suitable for:
<ul>
<li>business websites that want a knowledge-based AI assistant,</li>
<li>WooCommerce stores that need AI sales/support automation,</li>
<li>teams that want AI first, with a real human ready to step in when necessary.</li>
</ul>
<h3>External Services</h3>
This plugin relies on external services to function. 
By using this plugin, you act as the data controller and agree to send data to the following processors/services:
1. NVT SaaS Platform (<code>api.nguyenvanthu.com</code>) 
* Service: Core AI, indexing, orchestration, and plugin account service. 
* Used For: 
 * Verifying the plugin account and loading account/usage information. 
 * Crawling and indexing website content, products, and uploaded files. 
 * Processing AI chat requests and agentic responses. 
 * Handling feedback submissions sent from the plugin. 
 * Storing or processing chat-related session data required for the service. 
* Data Sent: 
 * Public website content and product data selected for indexing. 
 * Chat messages and conversation context. 
 * Site/domain information and license/account status. 
 * Identified user context such as name, email, phone, or user ID when available. 
 * WooCommerce context when needed, such as products, cart snapshot, checkout context, and recent order data. 
 * Optional feedback attachments and system information when the admin submits feedback. 
* Links: <a href="https://nguyenvanthu.com/terms-of-service/" rel="nofollow ugc">Terms of Service</a> | <a href="https://nguyenvanthu.com/privacy-policy/" rel="nofollow ugc">Privacy Policy</a>
2. NVT Live Service (<code>live.nguyenvanthu.com</code>) 
* Service: Real-time WebSocket/Socket.IO messaging service. 
* Used For: Connecting the visitor widget and the agent Inbox for live chat. 
* Data Sent: Session identifiers, live chat messages, and presence/routing data required for real-time communication.
3. PayPal (<code>paypal.com</code>) 
* Service: Payment processing gateway. 
* Used For: Optional plan upgrades from the plugin Account tab. 
* Links: <a href="https://www.paypal.com/us/legalhub/privacy-full" rel="nofollow ugc">PayPal Privacy Policy</a>
4. PayOS (<code>payos.vn</code>) 
* Service: Payment gateway for Vietnam banking QR payments. 
* Used For: Optional plan upgrades for Vietnam-based payments. 
* Links: <a href="https://payos.vn/thoa-thuan-su-dung/" rel="nofollow ugc">PayOS Terms of Service</a>
<h3>3rd Party Resources</h3>
This plugin bundles or uses the following third-party libraries:
<ul>
<li>Socket.IO Client (v4.8.1)
<ul>
<li>Source: https://github.com/socketio/socket.io-client</li>
<li>License: MIT</li>
</ul>
</li>
<li>Chart.js (v4.4.0)
<ul>
<li>Source: https://github.com/chartjs/Chart.js</li>
<li>License: MIT</li>
</ul>
</li>
</ul>

NVT AI Chatbot – RAG & Live Chat

AI-first RAG chatbot with live agent handoff and deep WooCommerce support for products, cart, checkout, and orders.

oc3dots

Helps to create search box with semantic search of website content
<h3>Features</h3>
<ul>
<li>AI powered search</li>
<li>Content aware search</li>
<li>Personalize the appearance of the search box: colors, styles, text, search result</li>
<li>Ability to choose whether the search field will be visible only to registered visitors or not.</li>
<li>Refining queries by adding keywords to each user search request that is sent to the semantic database.</li>
</ul>
<h3>External Services</h3>
This plugin uses external API when it performs following functions: 
-when it runs semantic search it sends requests to vector databases: <a href="https://www.pinecone.io/" rel="nofollow ugc">Pinecone</a> 
-when it builds vector database from content of your website it sends content selected by you to vector database APIs:<a href="https://www.pinecone.io/" rel="nofollow ugc">Pinecone</a> 
-when you select delete indexed content then it sends deletion requests to APIs: <a href="https://www.pinecone.io/" rel="nofollow ugc">Pinecone</a> 
-when clients of your website try to search information then plugin sends user’s request to <a href="https://openai.com/" rel="nofollow ugc">OpenAI</a> API for build embedding and then sends embedded request to vector database APIs for doing semantic search:<a href="https://www.pinecone.io/" rel="nofollow ugc">Pinecone</a> 
 By using this plugin, you consent to sending data to OpenAI’s and/or Pinecone’s servers, which may include user queries and other relevant information. 
Please ensure compliance with OpenAI’s & Pinecone terms and any applicable data privacy laws.
<ul>
<li>Service Providers:
<ul>
<li><a href="https://openai.com/" rel="nofollow ugc">OpenAI</a></li>
<li><a href="https://www.pinecone.io/product/" rel="nofollow ugc">Pinecone</a></li>
</ul>
</li>
<li>Terms of Use:
<ul>
<li><a href="https://openai.com/policies/terms-of-use/" rel="nofollow ugc">OpenAI API Terms</a></li>
<li><a href="https://www.pinecone.io/legal/" rel="nofollow ugc">Pinecone</a></li>
</ul>
</li>
<li>Privacy Policies:
<ul>
<li><a href="https://openai.com/policies/privacy-policy/" rel="nofollow ugc">OpenAI Privacy Policy</a></li>
<li><a href="https://www.pinecone.io/privacy/" rel="nofollow ugc">Pinecone</a></li>
</ul>
</li>
</ul>
<h3>Open AI</h3>
The OC3 Semantic box makes use of the API provided by [OpenAI](https://openai.com/blog/openai-api or [Reference]https://platform.openai.com/docs/api-reference). This plugin does not collect any data from your OpenAI account apart from the number of tokens used. The information sent to the OpenAI servers mainly includes the content of your article and the specified context. The usage information displayed in the add-on’s settings is only for your reference. To obtain accurate information about your usage, it is important to check it on the <a href="https://platform.openai.com/account/usage" rel="nofollow ugc">OpenAI website</a>. Additionally, please make sure to review their <a href="https://openai.com/privacy/" rel="nofollow ugc">Privacy Policy</a> and <a href="https://openai.com/terms/" rel="nofollow ugc">Terms of Service</a> for more details.
<h3>Pinecone vector database</h3>
The OC3 Semantic box makes use of the API provided by <a href="https://www.pinecone.io/product/" rel="nofollow ugc">Pinecone</a>. This plugin does not collect any data from your Pinecone account. The information sent to the Pinecone servers mainly includes the content of your website and the specified context. The usage information displayed in the add-on’s settings is only for your reference. To obtain accurate information about your usage, it is important to check it on the <a href="https://www.pinecone.io/learn/" rel="nofollow ugc">Pinecone website</a>. Additionally, please make sure to review their <a href="https://www.pinecone.io/privacy/" rel="nofollow ugc">Privacy Policy</a> and <a href="https://www.pinecone.io/legal/" rel="nofollow ugc">Legal documents</a> for more details.
<h3>Disclaimer</h3>
The OC3 Semantic box is a plugin that allows users to integrate their websites with AI services such as OpenAI’s ChatGPT, Pinecone vector database https://www.pinecone.io/. In order to use this plugin, users must have their own API keys and adhere to the guidelines provided by the chosen AI services and or vector database services. When utilizing the OC3 Semantic box, users are required to monitor and oversee the content produced by the AI or vector database, as well as handle any potential issues or misuse. The developer of the OC3 Semantic box plugin and other related parties cannot be held responsible for any problems or losses that may arise from the usage of the plugin or the content generated by the AI and/or by vector database services. Users are advised to consult with a legal expert and comply with the applicable laws in their jurisdiction. OpenAI, ChatGPT, and related marks are registered trademarks of OpenAI. Author of this plugin is not a partner of, endorsed by, or sponsored by OpenAI. Also, author of this plugin is not a partner of, endorsed by, or sponsored by Pinecone Systems, Inc.

OC3 Semantic box

Semantic search of website content with meaning...

NVT AI Chatbot – RAG & Live Chat vs OC3 Semantic box