onlinefotka

<h4>🇸🇰 Slovenský popis</h4>
<p>Tento plugin pridáva do vášho WooCommerce e-shopu <strong>online formuláre na odstúpenie od zmluvy a reklamácie</strong>, plne v súlade s európskou Smernicou EÚ 2023/2673 a slovenským zákonom č. 108/2024 Z. z. o ochrane spotrebiteľa.</p>
<p><strong>Pre koho je to určené:</strong></p>
<p>Pre slovenských prevádzkovateľov WooCommerce e-shopov, ktorí potrebujú:</p>
<ul>
<li><strong>Splniť zákonnú povinnosť</strong> podľa EÚ smernice 2023/2673 (účinná od 19. 6. 2026), ktorá vyžaduje aby každý e-shop mal funkciu „Odstúpiť od zmluvy tu” priamo na webe (nie len PDF na stiahnutie).</li>
<li><strong>Zjednodušiť proces reklamácií</strong> — zákazník vyplní reklamáciu online, nemusí tlačiť papierový formulár, môže priložiť fotografie vady.</li>
<li><strong>Mať poriadok v reklamáciách</strong> — všetky odoslané reklamácie sa zhromaždia v administračnom rozhraní, kde môžete vyplniť reklamačný protokol, sledovať stav a vytlačiť oficiálny dokument.</li>
</ul>
<p><strong>Hlavné funkcie:</strong></p>
<ul>
<li><strong>Odstúpenie od zmluvy</strong> — formulár cez shortcode <code>[withdrawal_form]</code>, tlačidlo „Odstúpiť od zmluvy tu” pri každej objednávke v Mojom účte, automatická kontrola 14-dňovej lehoty (po vypršaní sa tlačidlo skryje), HTML potvrdenie s presným dátumom a časom odoslania (zákonný dôkaz na trvalom nosiči).</li>
<li><strong>Reklamácie</strong> — kompletný online reklamačný formulár cez shortcode <code>[complaint_form]</code> (alias <code>[reklamacia]</code>), všetky polia zo štandardného slovenského papierového formulára: meno/firma, telefón, e-mail, IBAN, výrobca, model, výrobné číslo, dátum predaja, číslo objednávky/faktúry, popis vady. Voliteľné nahrávanie fotografií vady (drag & drop, JPG/PNG/WEBP/HEIC, do 5 MB).</li>
<li><strong>Reklamačný protokol</strong> — admin vyplní rozhodnutie (výmena/vrátenie ceny/zamietnutie), dátumy, IBAN na vrátenie. Vytlačiteľný A4 protokol (browser-natívne uloženie do PDF), pripravený na archiváciu.</li>
<li><strong>30-dňová zákonná lehota</strong> — plugin posiela 5 dní pred uplynutím automatickú pripomienku adminovi (cez WP Cron). Žiadna pokuta od ÚZP za zameškané reklamácie.</li>
<li><strong>Údaje predávajúceho</strong> — vyplníte IČO, DIČ, IČ DPH a adresu raz, zobrazuje sa v hlavičke formulárov aj na tlačenom protokole. Berie sa primárne z WooCommerce <span aria-hidden="true" class="wp-exclude-emoji">→</span> Nastavenia <span aria-hidden="true" class="wp-exclude-emoji">→</span> Všeobecné, voliteľný override.</li>
<li><strong>Plne preložené do slovenčiny</strong> — formuláre aj admin rozhranie.</li>
</ul>
<p><strong>Čo plugin NEROBÍ:</strong></p>
<ul>
<li>Automatické refundy ani zmenu stavu objednávky vo WooCommerce</li>
<li>Generovanie dobropisov alebo vratových štítkov</li>
<li>Napojenie na dopravcov</li>
<li>Výnimky z práva na odstúpenie (digitálny obsah, hygienický tovar atď.)</li>
</ul>
<p>Tieto kroky rieši prevádzkovateľ manuálne podľa svojich obchodných podmienok.</p>
<p><strong>Inštalácia v 3 krokoch:</strong></p>
<ol>
<li>Aktivujte plugin</li>
<li>Vytvorte 2 stránky a vložte do nich shortcode <code>[withdrawal_form]</code> a <code>[complaint_form]</code></li>
<li>V <em>Spotrebiteľské práva <span aria-hidden="true" class="wp-exclude-emoji">→</span> Nastavenia</em> zadajte URL týchto stránok + vyplňte IČO/DIČ ak ste firma</li>
</ol>
<h4>🇬🇧 English description</h4>
<p>This plugin adds online forms for both <strong>withdrawal from contract</strong> and <strong>complaints (reklamácie)</strong> to your WooCommerce store, fully compliant with EU Directive 2023/2673 and Slovak Act No. 108/2024 Coll. on consumer protection.</p>
<h4>Withdrawal from contract</h4>
<ul>
<li>Shortcode <code>[withdrawal_form]</code> — embeddable on any page</li>
<li>“Withdraw from contract here” button on every order in My Account (hides after 14 days)</li>
<li>Automatic 14-day withdrawal-period check — visual and server-side blocking after expiry</li>
<li>Automatic form pre-fill for logged-in customers</li>
<li>Order ownership verification: e-mail or postcode for guest checkouts</li>
<li>HTML confirmation e-mail with submission date and time (legal proof on a durable medium)</li>
<li>HTML notification e-mail to the shop owner — supports multiple recipients (comma-separated)</li>
<li>Rate limiting — max 10 attempts per hour per IP (admins bypass)</li>
<li>Legally exact button wording per Articles 1 and 3 of the directive</li>
</ul>
<h4>Complaints (reklamácie)</h4>
<ul>
<li>Shortcode <code>[complaint_form]</code> (alias <code>[reklamacia]</code>)</li>
<li>All fields matching the standard Slovak complaint form: buyer details, IBAN, brand, model, serial number, sale date, order number, invoice, defect description</li>
<li>Brand and model are optional — focus is on the defect description</li>
<li>Separate “Order number” field — auto-filled from order dropdown for logged-in customers, manual text input for guests</li>
<li>Optional photo upload with drag & drop (up to 5 photos by default, configurable)</li>
<li>Secure photo handling — real MIME-type verification (JPG, PNG, WEBP, HEIC), .htaccess protection, random filename hash, realpath safety check</li>
<li>Auto-fill from order selection for logged-in customers (brand, model, sale date, order number, invoice number)</li>
<li>Admin complaint list with filter (by status), search (name, e-mail, invoice, order number, ID) and pagination</li>
<li>Admin “Reklamačný protokol” form — fill resolution (exchange / refund / rejected), expert assessment contact, dates</li>
<li>Status pipeline: New <span aria-hidden="true" class="wp-exclude-emoji">→</span> In progress <span aria-hidden="true" class="wp-exclude-emoji">→</span> Resolved / Rejected (coloured badges)</li>
<li>“Date resolved” is required when closing a complaint (auto-fills today if empty)</li>
<li>Internal notes field (private) — visible only to admins, NOT included in print or customer e-mails</li>
<li>Delete action with confirmation and disk cleanup of attached photos</li>
<li>Optional status update e-mail to customer</li>
<li>Printable A4 view — buyer-filled form + protocol on one page (browser-native print to PDF)</li>
<li>Seller info settings — IČO, DIČ, IČ DPH, correspondence address (hybrid: WC Store Address + plugin overrides)</li>
<li>WP Cron daily reminder e-mail to admin 5 days before the 30-day legal deadline expires (each complaint reminded only once)</li>
<li>30-day legal deadline reminder per Act No. 108/2024 Coll.</li>
</ul>
<h4>Common features</h4>
<ul>
<li>Dedicated top-level admin menu <strong>“Spotrebiteľské práva”</strong> (Consumer Rights) with 3 clean submenus: Withdrawals from contract, Complaints, Settings</li>
<li>Database log of all submissions (separate tables for withdrawals and complaints)</li>
<li>Full multilingual support (EN, SK, CS, HU, DE, PL) — auto-detected from WordPress Site Language</li>
<li>HPOS and legacy WooCommerce compatibility</li>
<li>WordPress Privacy Policy integration in GDPR consent</li>
<li>Automatic DB schema upgrades — new columns are added on plugin load if missing (no manual SQL needed)</li>
</ul>
<h4>WooCommerce compatibility</h4>
<p>The plugin works with both order-storage systems:</p>
<ul>
<li>HPOS (High Performance Order Storage) — new <code>wc_orders</code> tables, WooCommerce 7.1+</li>
<li>Legacy — classic storage via WordPress posts/postmeta</li>
</ul>
<p>Switching is fully automatic. HPOS compatibility is declared via <code>FeaturesUtil</code> — the plugin shows a green compatibility badge in WooCommerce > Settings > Advanced.</p>
<h4>Legislation</h4>
<p>The plugin is designed in compliance with:</p>
<ul>
<li>EU Directive 2023/2673 (effective 19 June 2026)</li>
<li>Slovak Act No. 108/2024 Coll. on consumer protection (replaced Act No. 102/2014 Coll. effective 1 July 2024)</li>
</ul>
<h4>What the plugin does NOT do</h4>
<ul>
<li>Exceptions from the right of withdrawal (digital content, hygiene goods, etc.)</li>
<li>Automatic refunds or order status changes in WooCommerce</li>
<li>Generating credit notes or return labels</li>
<li>Carrier integration</li>
</ul>
<p>These steps are handled by the shop owner manually according to their terms and conditions.</p>
<h4>Usage</h4>
<p><strong>Withdrawal from contract:</strong></p>
<ol>
<li>Create a page and insert the shortcode <code>[withdrawal_form]</code></li>
<li>In <strong>Consumer Rights <span aria-hidden="true" class="wp-exclude-emoji">→</span> Settings</strong>, enter the URL of that page</li>
<li>Add a link to that page in your site footer</li>
</ol>
<p><strong>Complaints (reklamácie):</strong></p>
<ol>
<li>Create a separate page and insert the shortcode <code>[complaint_form]</code></li>
<li>In <strong>Consumer Rights <span aria-hidden="true" class="wp-exclude-emoji">→</span> Settings</strong>, enter the URL of that page</li>
<li>Fill in the Seller info section (IČO/DIČ if applicable) — these details appear on the printed protocol</li>
</ol>


Spotrebiteľské práva pre WooCommerce

Withdrawal-from-contract & complaint (reklamácia) forms for WooCommerce. EU Directive 2023/2673 + SK Act 108/2024 ready.

wpaluchmits

<p><strong>One Click Return for WooCommerce</strong> is a compliance-first plugin that implements the digital right of withdrawal required by <strong>EU Directive 2023/2673 (Art. 11a)</strong> directly in your WooCommerce store.</p>
<p>Built and maintained by <strong><a href="https://mits.pl" rel="nofollow ugc">MITS</a></strong> — a software house from Lublin, Poland, specialising in WooCommerce, web applications and e-commerce solutions.</p>
<p><strong>Polski:</strong> Zwrot jednym kliknięciem WooCommerce — gotowe rozwiązanie do obsługi prawa do odstąpienia od umowy zgodnie z Dyrektywą UE 2023/2673. Więcej na <a href="https://mits.pl" rel="nofollow ugc">mits.pl</a>.</p>
<p>Unlike generic refund plugins, this plugin was built <em>from the ground up</em> for the directive — every feature maps directly to a legal requirement.</p>
<h4>How it works</h4>
<ol>
<li>Customer clicks “Return order” — from their account, the footer link, or directly from the order confirmation email.</li>
<li>A 2-step form opens: Step 1 identifies the order (email + order number, no login required). Step 2 selects items and confirms.</li>
<li>The customer receives an <strong>instant confirmation email</strong> (required by Art. 11a as a “durable medium”).</li>
<li>Store staff receives a notification and manages the withdrawal from WooCommerce admin.</li>
</ol>
<h4>Key features</h4>
<p><strong>Compliance out of the box</strong></p>
<ul>
<li>✅ Compliant with EU Directive 2023/2673 / Art. 11a</li>
<li>✅ Persistent footer link on every page (Art. 11a requirement)</li>
<li>✅ Confirmation email as durable medium (Art. 2(10) of Directive 2011/83/EU)</li>
<li>✅ Magic link — customers access their form without logging in</li>
<li>✅ Statutory exclusions (Art. 38 of the Consumer Rights Act) — mark product categories that are exempt</li>
<li>✅ Configurable withdrawal period (default: 14 days as required by law)</li>
<li>✅ GDPR: built-in data exporter and eraser</li>
</ul>
<p><strong>WooCommerce integration</strong></p>
<ul>
<li>2-step withdrawal form via shortcode <code>[mits_withdrawal_form]</code></li>
<li>“Withdraw” button in My Account <span aria-hidden="true" class="wp-exclude-emoji">→</span> Orders</li>
<li>Link in WooCommerce order confirmation and delivery emails</li>
<li>Admin cockpit: overview dashboard, submissions list, settings — all in one place</li>
<li>Custom post type for withdrawals with 5 statuses: Pending, Confirmed, Goods Received, Refunded, Cancelled</li>
<li>Status change directly from the withdrawal edit screen</li>
<li>HPOS (High-Performance Order Storage) compatible</li>
</ul>
<p><strong>Developer-friendly</strong></p>
<ul>
<li>Clean PHP 8.1+ codebase with strict types</li>
<li>Hooks and filters at every step (<code>mits_withdrawal_submitted</code>, <code>mits_withdrawal_is_product_excluded</code>, …)</li>
<li>Composer autoloader, PSR-4 namespace <code>MITS\Withdrawal</code></li>
</ul>
<h4>Pro version</h4>
<p>The Pro add-on (sold separately at <a href="https://mits.pl" rel="nofollow ugc">mits.pl</a>) extends the plugin with:</p>
<ul>
<li>Automatic refund processing — PayU / Przelewy24 integration</li>
<li>Conditional display: per product, category, order status, payment method</li>
<li>CSV export of withdrawal submissions</li>
<li>Priority email support</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>WordPress 6.4+</li>
<li>WooCommerce 10.5+</li>
<li>PHP 8.1+</li>
</ul>
<h4>Languages</h4>
<ul>
<li>English</li>
<li>Polish (<code>pl_PL</code>)</li>
</ul>
<h3>Support</h3>
<p>Documentation, Pro add-on, and support — <a href="https://mits.pl" rel="nofollow ugc">mits.pl</a>.</p>
<p>Found a bug? Open an issue on the <a href="https://wordpress.org/support/plugin/mits-one-click-return-eu-20232673/" rel="ugc">support forum</a>.</p>


MITS One Click Return – EU 2023/2673

WooCommerce one-click withdrawal form — EU Directive 2023/2673 (Art. 11a) compliant. Confirmation email, magic link & GDPR tools.

Spotrebiteľské práva pre WooCommerce vs MITS One Click Return – EU 2023/2673