Svetoslav Marinov

orbisius

<p>Orbisius Support Tickets is a minimalistic ticket support system that enables you to start providing awesome support in 2 minutes.<br />
You need to create/update several pages and paste the relevant shortcodes so your customer can submit their support requests.<br />
There is a tool in the plugin’s settings page that can help with the page creation.</p>
<p>This is 2 minute demo showing you how to configure and use the plugin.<br />
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/4TBbLAjCaFY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span></p>
<p>You can manually create the pages that the plugin needs with the following shortcodes or let the plugin create them for you (Orbisius Support Tickets > Settings).<br />
Ideally, you should create a top level page called Support (/support) or Help (/help).<br />
Then create the following subpages. The parent page link will be prepended automatically by WordPress.</p>
<p>My Tickets<br />
link: /support/my-tickets<br />
This shortcode lists user’s tickets<br />
[orbisius_support_tickets_list_tickets]</p>
<p>View Ticket<br />
link: /support/view-ticket</p>
<p>This shortcode is for viewing a given ticket<br />
[orbisius_support_tickets_view_ticket]</p>
<p>Submit Ticket<br />
link: /support/submit-ticket<br />
This shortcode lists ticket submission form<br />
[orbisius_support_tickets_submit_ticket]</p>
<p>Add the newly created pages to the site’s nav menu.<br />
You need to go in to Appearance > Menus</p>
<h4>Support</h4>
<blockquote>
<p>If you have found a bug or have a recommendation<br />
  <a href='https://github.com/orbisius/orbisius-support-tickets/issues' rel="nofollow ugc">submit a ticket </a><br />
  We can’t fix something we don’t know about.</p>
</blockquote>
<p>If you’ve found a security glitch please email ASAP to: help at orbisius.com.</p>
<p>You can use the following shortcode to generate a link to a given page.</p>
<p>Link to view single ticket page<br />
[orbisius_support_tickets_generate_page_link page=view_ticket]</p>
<p>Link to my tickets page<br />
[orbisius_support_tickets_generate_page_link page=list_tickets]</p>
<p>Link to submit tickets page<br />
[orbisius_support_tickets_generate_page_link page=submit_ticket]</p>
<p>if you want the link to be passed through esc_url pass this attribute.<br />
esc=1</p>
<p>You can customize the email notification templates.<br />
The plugin provides merge tags that you can using in the email templates. That way you’ll be able to use the same template on multiple sites.</p>
<p>The plugin should also work even if your hosting is running php v5.2.4 (min php version required by WordPress itself).</p>
<p>You can easily view the View tickets or submit ticket pages from plugin’s settings page.</p>
<h4>Credits</h4>
<ol>
<li>WordPress</li>
<li>Plugin’s icon/logo is from Rawpixel https://unsplash.com/photos/3BK_DyRVf90</li>
<li>Orbisius for investing and sharing into this plugin.</li>
</ol>
<h4>Author</h4>
<p>Svetoslav Marinov (Slavi) | <a href="https://orbisius.com" title="Custom Web Programming, Web Design, e-commerce, e-store, WordPress Plugin Development, Facebook and Mobile App Development in Niagara Falls, St. Catharines, Ontario, Canada" rel="nofollow ugc">Custom Web and Mobile Programming by Orbisius.com</a></p>


Orbisius Support Tickets

I maybe a bit biased (disclaimer: I am the plugin author) but I like this plugin and its simplicity :)

The plugin is awesome :)

Minimalistic support ticket system that enables you to start providing awesome support in 2 minutes.

<p>This is a simple plugin which has the goal to save users about 1-3 seconds when they are posting in your bbPress powered forums.<br />
The plugin makes the checkbox ‘Notify me of follow-up replies via email’ checked so the user is notified for new replies.</p>
<h4>Support</h4>
<blockquote>
<p>We have launched our Club Orbisius site: <a href="http://club.orbisius.com/" title="[new window]" rel="nofollow ugc">http://club.orbisius.com/</a><br />
  which offers lots of free and premium plugins, video tutorials and more. The support is handled there as well.<br />
  Please do NOT use the WordPress forums or other places to seek support.</p>
</blockquote>
<h4>Benefits / Features</h4>
<ul>
<li>By having the checkbox checked by default this reduces the chance of the user for not being notified for future replies.</li>
<li>Saves the user the effort of clicking a checkbox</li>
</ul>
<h4>Want to help development of the plugin?</h4>
<p><a href="https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=7APYDVPBCSY9A" rel="nofollow ugc">Donate</a></p>
<h4>Author</h4>
<p>Svetoslav Marinov (Slavi) | <a href="http://orbisius.com" title="Custom Web Programming, Web Design, e-commerce, e-store, WordPress Plugin Development, Facebook App Development in Niagara Falls, St. Catharines, Ontario, Canada" rel="nofollow ugc">Custom Web Programming and Design by Orbisius.com</a></p>


Orbisius bbPress Notify Me On Follow Up Replies

The plugin makes the checkbox 'Notify me of follow-up replies via email' always to be checked (that's under post reply).

Orbisius Support Tickets vs Orbisius bbPress Notify Me On Follow Up Replies