Svetoslav Marinov

orbisius

Orbisius Support Tickets is a minimalistic ticket support system that enables you to start providing awesome support in 2 minutes. 
You need to create/update several pages and paste the relevant shortcodes so your customer can submit their support requests. 
There is a tool in the plugin’s settings page that can help with the page creation.
This is 2 minute demo showing you how to configure and use the plugin. 
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/4TBbLAjCaFY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
You can manually create the pages that the plugin needs with the following shortcodes or let the plugin create them for you (Orbisius Support Tickets > Settings). 
Ideally, you should create a top level page called Support (/support) or Help (/help). 
Then create the following subpages. The parent page link will be prepended automatically by WordPress.
My Tickets 
link: /support/my-tickets 
This shortcode lists user’s tickets 
[orbisius_support_tickets_list_tickets]
View Ticket 
link: /support/view-ticket
This shortcode is for viewing a given ticket 
[orbisius_support_tickets_view_ticket]
Submit Ticket 
link: /support/submit-ticket 
This shortcode lists ticket submission form 
[orbisius_support_tickets_submit_ticket]
Add the newly created pages to the site’s nav menu. 
You need to go in to Appearance > Menus
<h4>Support</h4>
<blockquote>
If you have found a bug or have a recommendation 
 <a href='https://github.com/orbisius/orbisius-support-tickets/issues' rel="nofollow ugc">submit a ticket </a> 
 We can’t fix something we don’t know about.
</blockquote>
If you’ve found a security glitch please email ASAP to: help at orbisius.com.
You can use the following shortcode to generate a link to a given page.
Link to view single ticket page 
[orbisius_support_tickets_generate_page_link page=view_ticket]
Link to my tickets page 
[orbisius_support_tickets_generate_page_link page=list_tickets]
Link to submit tickets page 
[orbisius_support_tickets_generate_page_link page=submit_ticket]
if you want the link to be passed through esc_url pass this attribute. 
esc=1
You can customize the email notification templates. 
The plugin provides merge tags that you can using in the email templates. That way you’ll be able to use the same template on multiple sites.
The plugin should also work even if your hosting is running php v5.2.4 (min php version required by WordPress itself).
You can easily view the View tickets or submit ticket pages from plugin’s settings page.
<h4>Credits</h4>
<ol>
<li>WordPress</li>
<li>Plugin’s icon/logo is from Rawpixel https://unsplash.com/photos/3BK_DyRVf90</li>
<li>Orbisius for investing and sharing into this plugin.</li>
</ol>
<h4>Author</h4>
Svetoslav Marinov (Slavi) | <a href="https://orbisius.com" title="Custom Web Programming, Web Design, e-commerce, e-store, WordPress Plugin Development, Facebook and Mobile App Development in Niagara Falls, St. Catharines, Ontario, Canada" rel="nofollow ugc">Custom Web and Mobile Programming by Orbisius.com</a>

Orbisius Support Tickets

I maybe a bit biased (disclaimer: I am the plugin author) but I like this plugin and its simplicity :)

The plugin is awesome :)

Minimalistic support ticket system that enables you to start providing awesome support in 2 minutes.

This plugin allows your users to have signatures in a bbPress powered forum. The signature box appears as a separate menu as well as under user’s profile page.
<h4>Support</h4>
<blockquote>
Support is handled on our site: <a href="http://club.orbisius.com/support/" title="[new window]" rel="nofollow ugc">http://club.orbisius.com/support/</a> 
 Please do NOT use the WordPress forums or other places to seek support.
</blockquote>
<h4>Benefits / Features</h4>
<ul>
<li>Users can use a rich text editor to set their signature</li>
<li>The signature is available as a separate top level menu as well as under user’s profile.</li>
<li>You can include text, links etc as a signature like you do in a blog post.</li>
<li>The signature is available for all users even those with Subscriber role.</li>
<li>Very easy to use.</li>
<li>Signatures are truncated if they exceed 300 characters.</li>
<li>Allowed HTML tags are: </li>
</ul>
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div>
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ul>
<h4>Want to help development of the plugin?</h4>
<a href="https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=7APYDVPBCSY9A" rel="nofollow ugc">Donate</a>
<h4>Author</h4>
Svetoslav Marinov (Slavi) | <a href="http://orbisius.com" title="Custom Web Programming, Web Design, e-commerce, e-store, WordPress Plugin Development, Facebook App Development in Niagara Falls, St. Catharines, Ontario, Canada" rel="nofollow ugc">Custom Web Programming and Design by Orbisius.com</a>

Orbisius bbPress Signature

This plugin allows your users to have signatures in a bbPress powered forum.

Orbisius Support Tickets vs Orbisius bbPress Signature