Svetoslav Marinov

orbisius

<p>Orbisius Support Tickets is a minimalistic ticket support system that enables you to start providing awesome support in 2 minutes.<br />
You need to create/update several pages and paste the relevant shortcodes so your customer can submit their support requests.<br />
There is a tool in the plugin’s settings page that can help with the page creation.</p>
<p>This is 2 minute demo showing you how to configure and use the plugin.<br />
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/4TBbLAjCaFY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span></p>
<p>You can manually create the pages that the plugin needs with the following shortcodes or let the plugin create them for you (Orbisius Support Tickets > Settings).<br />
Ideally, you should create a top level page called Support (/support) or Help (/help).<br />
Then create the following subpages. The parent page link will be prepended automatically by WordPress.</p>
<p>My Tickets<br />
link: /support/my-tickets<br />
This shortcode lists user’s tickets<br />
[orbisius_support_tickets_list_tickets]</p>
<p>View Ticket<br />
link: /support/view-ticket</p>
<p>This shortcode is for viewing a given ticket<br />
[orbisius_support_tickets_view_ticket]</p>
<p>Submit Ticket<br />
link: /support/submit-ticket<br />
This shortcode lists ticket submission form<br />
[orbisius_support_tickets_submit_ticket]</p>
<p>Add the newly created pages to the site’s nav menu.<br />
You need to go in to Appearance > Menus</p>
<h4>Support</h4>
<blockquote>
<p>If you have found a bug or have a recommendation<br />
  <a href='https://github.com/orbisius/orbisius-support-tickets/issues' rel="nofollow ugc">submit a ticket </a><br />
  We can’t fix something we don’t know about.</p>
</blockquote>
<p>If you’ve found a security glitch please email ASAP to: help at orbisius.com.</p>
<p>You can use the following shortcode to generate a link to a given page.</p>
<p>Link to view single ticket page<br />
[orbisius_support_tickets_generate_page_link page=view_ticket]</p>
<p>Link to my tickets page<br />
[orbisius_support_tickets_generate_page_link page=list_tickets]</p>
<p>Link to submit tickets page<br />
[orbisius_support_tickets_generate_page_link page=submit_ticket]</p>
<p>if you want the link to be passed through esc_url pass this attribute.<br />
esc=1</p>
<p>You can customize the email notification templates.<br />
The plugin provides merge tags that you can using in the email templates. That way you’ll be able to use the same template on multiple sites.</p>
<p>The plugin should also work even if your hosting is running php v5.2.4 (min php version required by WordPress itself).</p>
<p>You can easily view the View tickets or submit ticket pages from plugin’s settings page.</p>
<h4>Credits</h4>
<ol>
<li>WordPress</li>
<li>Plugin’s icon/logo is from Rawpixel https://unsplash.com/photos/3BK_DyRVf90</li>
<li>Orbisius for investing and sharing into this plugin.</li>
</ol>
<h4>Author</h4>
<p>Svetoslav Marinov (Slavi) | <a href="https://orbisius.com" title="Custom Web Programming, Web Design, e-commerce, e-store, WordPress Plugin Development, Facebook and Mobile App Development in Niagara Falls, St. Catharines, Ontario, Canada" rel="nofollow ugc">Custom Web and Mobile Programming by Orbisius.com</a></p>


Orbisius Support Tickets

I maybe a bit biased (disclaimer: I am the plugin author) but I like this plugin and its simplicity :)

The plugin is awesome :)

Minimalistic support ticket system that enables you to start providing awesome support in 2 minutes.

<p>This plugin adds a select box to the post editor that allows you to quickly switch to another post of the same type without leaving the edit posts screen.<br />
It works with post, page and custom post types and is aware of what type of post you’re currently editing.<br />
For example if you’re editing a page it will list pages, if you’re editing a WooCommerce product it will list all of the other WooCommerce products.</p>
<p>The dropdown menu will show up above the title of the edited content (WP > 3.7+).<br />
For WordPress between 3.5-3.7 the dropdown will after the permalink and<br />
for WordPress older than 3.5 the dropdown will appear after the editor.</p>
<h4>Features / Benefits</h4>
<ul>
<li>Allows you to quickly switch between pages, posts, products etc.</li>
<li>Easy to use</li>
</ul>
<h4>Demo</h4>
<p>How to Switch between WooCommerce Products</p>
<p><span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/49a2M15AAcc?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span></p>
<h4>Usage</h4>
<p>Install the plugin.<br />
Go to a post or page and you should see a dropdown that you can use to jump to a page/post.<br />
Grab a beer.</p>
<h4>Author</h4>
<p>Svetoslav Marinov (Slavi) | <a href="http://orbisius.com" title="Custom Web Programming, Web Design, e-commerce, e-store, WordPress Plugin Development, Facebook and Mobile App Development in Niagara Falls, St. Catharines, Ontario, Canada" rel="nofollow ugc">Custom Web and Mobile Programming by Orbisius.com</a></p>
<h4>Support</h4>
<blockquote>
<p>Support is handled on our site: <a href="http://orbisius.com/" title="[new window]" rel="nofollow ugc">http://orbisius.com/</a><br />
  Please do NOT use the WordPress forums or other places to seek support.</p>
</blockquote>
<p>Slavi (Orbisius.com) is a <a href="http://orbisius.com/?utm_source=orbisius-quick-nav&utm_medium=plugin-readme&utm_campaign=product" rel="nofollow ugc">WordPress Developer</a> available for hire.</p>


Orbisius Quick Nav

Really don't like the way that it adds links to hire the plugin author on every single post edit screen! I personally consider that spammy behaviour.
Works well otherwise!



A bit spammy

Switch quickly between pages, posts, or any other custom post types.

Orbisius Support Tickets vs Orbisius Quick Nav