NAFCORP TECHNOLOGIES

<p>Plug ChatBot is an AI-powered chatbot plugin for WordPress.</p>
<p>It helps website visitors ask questions and receive responses using your configured OpenAI model and optional uploaded Knowledge Base files.</p>
<p>Current plugin capabilities include:</p>
<ul>
<li>OpenAI model selection</li>
<li>Custom bot identity, tone, and guardrail prompt</li>
<li>Visitor capture before chat (name, email, and phone)</li>
<li>Optional chat history saved in the WordPress database</li>
<li>Admin email notifications for chat transcripts</li>
<li>Knowledge Base file upload to OpenAI Vector Store</li>
<li>OpenAI File Search and Code Interpreter toggles</li>
<li>Optional voice responses using OpenAI Text-to-Speech</li>
<li>Chat widget interface customization</li>
<li>Adjustable rate limiting</li>
</ul>
<p>This plugin relies on the OpenAI API to process chatbot requests.</p>
<p>Depending on the features you enable, the plugin may send the following data to OpenAI:<br />
* Visitor chat messages<br />
* Optional visitor name, email, and phone number<br />
* Optional knowledge base files uploaded in plugin settings<br />
* Optional moderation requests<br />
* Optional text used for voice generation</p>
<p>If local chat logging is enabled, the plugin may also store visitor email addresses, chat transcripts, and IP addresses in the WordPress database.</p>
<p>The plugin also uses a short-lived browser cookie to maintain chatbot state for logged-out visitors.</p>
<p>Use of this service is subject to OpenAI’s Privacy Policy and Terms of Use:<br />
* https://openai.com/policies/privacy-policy/<br />
* https://openai.com/policies/terms-of-use/</p>
<h3>Features</h3>
<ul>
<li>AI chatbot for WordPress</li>
<li>OpenAI model-based responses</li>
<li>Custom bot identity and behavior settings</li>
<li>Visitor capture with name, email, and phone</li>
<li>Chat history storage in WordPress</li>
<li>Chat transcript notifications for configured admin/staff email addresses, with optional visitor transcript sending at chat end</li>
<li>Knowledge Base file upload and vector store support</li>
<li>File Search and Code Interpreter controls</li>
<li>Optional voice responses</li>
<li>Adjustable rate limiting</li>
<li>Responsive frontend chat interface</li>
</ul>
<h3>Usage</h3>
<p>After configuration, visitors can interact with the chatbot from the frontend.</p>
<p>Example use cases:</p>
<ul>
<li>Answer general pre-sales or support questions</li>
<li>Collect visitor contact details before starting AI chat</li>
<li>Search uploaded Knowledge Base files</li>
<li>Store chat logs for internal review</li>
<li>Send chat transcripts to configured admin/staff email addresses, and optionally to the visitor when they provide an email at chat end</li>
<li>Play AI responses with voice output when enabled</li>
</ul>


Plug ChatBot

AI chatbot for WordPress with OpenAI-powered responses, visitor capture, email notifications, voice responses, and Knowledge Base file search.

Freshworks

<p>With the Freshdesk (official) plugin, you can now:</p>
<ul>
<li>quickly integrate the help widget into your WordPress site or blog</li>
<li>convert comments on your WordPress site into Freshdesk tickets</li>
<li>allow users on WordPress to seamlessly login to your support portal via SSO</li>
</ul>
<h3>Manual Installation</h3>
<ol>
<li>Download the latest version of the ‘Freshdesk (official)’  plugin from the WordPress plugin directory.</li>
<li>Extract the zip and upload the “freshdesk-support” directory to your /wp-content/plugins directory.</li>
<li>Go to the ‘Plugins’ page in your admin section and activate the plugin.</li>
<li>You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings.</li>
</ol>
<h3>In case of NGNIX Server</h3>
<p>Follow the below steps:</p>
<p>Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)</p>
<p>location / {<br />
try_files $uri $uri/ /index.php?q=uri&args;<br />
}</p>
<p>Case #2 – If your domain is like example.com/freshdesk, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)</p>
<p>location /freshdesk {<br />
try_files $uri $uri/ /freshdesksso/index.php?q=$uri&$args;<br />
}</p>
<h3>In case of Apache Server</h3>
<p>Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”</p>


Freshdesk (official)

Quickly embed the Freshdesk help widget, convert WordPress comments to tickets and seamlessly log your WordPress users into your support portal.

Plug ChatBot vs Freshdesk (official)