NAFCORP TECHNOLOGIES

Plug ChatBot is an AI-powered chatbot plugin for WordPress.
It helps website visitors ask questions and receive responses using your configured OpenAI model and optional uploaded Knowledge Base files.
Current plugin capabilities include:
<ul>
<li>OpenAI model selection</li>
<li>Custom bot identity, tone, and guardrail prompt</li>
<li>Visitor capture before chat (name, email, and phone)</li>
<li>Optional chat history saved in the WordPress database</li>
<li>Admin email notifications for chat transcripts</li>
<li>Knowledge Base file upload to OpenAI Vector Store</li>
<li>OpenAI File Search and Code Interpreter toggles</li>
<li>Optional voice responses using OpenAI Text-to-Speech</li>
<li>Chat widget interface customization</li>
<li>Adjustable rate limiting</li>
</ul>
This plugin relies on the OpenAI API to process chatbot requests.
Depending on the features you enable, the plugin may send the following data to OpenAI: 
* Visitor chat messages 
* Optional visitor name, email, and phone number 
* Optional knowledge base files uploaded in plugin settings 
* Optional moderation requests 
* Optional text used for voice generation
If local chat logging is enabled, the plugin may also store visitor email addresses, chat transcripts, and IP addresses in the WordPress database.
The plugin also uses a short-lived browser cookie to maintain chatbot state for logged-out visitors.
Use of this service is subject to OpenAI’s Privacy Policy and Terms of Use: 
* https://openai.com/policies/privacy-policy/ 
* https://openai.com/policies/terms-of-use/
<h3>Features</h3>
<ul>
<li>AI chatbot for WordPress</li>
<li>OpenAI model-based responses</li>
<li>Custom bot identity and behavior settings</li>
<li>Visitor capture with name, email, and phone</li>
<li>Chat history storage in WordPress</li>
<li>Chat transcript notifications for configured admin/staff email addresses, with optional visitor transcript sending at chat end</li>
<li>Knowledge Base file upload and vector store support</li>
<li>File Search and Code Interpreter controls</li>
<li>Optional voice responses</li>
<li>Adjustable rate limiting</li>
<li>Responsive frontend chat interface</li>
</ul>
<h3>Usage</h3>
After configuration, visitors can interact with the chatbot from the frontend.
Example use cases:
<ul>
<li>Answer general pre-sales or support questions</li>
<li>Collect visitor contact details before starting AI chat</li>
<li>Search uploaded Knowledge Base files</li>
<li>Store chat logs for internal review</li>
<li>Send chat transcripts to configured admin/staff email addresses, and optionally to the visitor when they provide an email at chat end</li>
<li>Play AI responses with voice output when enabled</li>
</ul>

Plug ChatBot

AI chatbot for WordPress with OpenAI-powered responses, visitor capture, email notifications, voice responses, and Knowledge Base file search.

Freemius

WP Chill

Silkalns

Çağdaş Dağ

Jack K

LOGON

Polat İnceler

IMPORTANT NOTICE KB Support is under new ownership. If you reached out to us for support, we no longer have access to past customer tickets or email conversation chains. If you need assistance, please post in the support forum, or email us directly. We apologize for the inconvenience, and are working to set up a new support help desk (using KB Support, of course) as soon as possible.
KB Support is the ultimate WordPress plugin for providing support and help desk services to your customers.
Enriched with features, you can be sure that right from activation, KB Support will provide the perfect Help Desk solution for your agents to support your customers.
The built-in Knowledgebase allows customers to find solutions to their issues during the ticket submission process, reducing the overall number of support queries received by your help desk.
Key FREE Features of KB Support include:
<ul>
<li>Easily manage and customize submission forms. No coding required, multiple forms can be created and utilized</li>
<li>Guest submission is fully supported. Customers do not need an account to create or manage support tickets</li>
<li>Sequential ticket numbers</li>
<li>Email notifications keep customers, admins and support agents up to date with recent ticket events</li>
<li>Restricted access ensures that only agents and the assigned customer are able to view tickets and correspondence</li>
<li>Unlimited ticket participants to ensure that all relevant parties can contribute towards a ticket on behalf of a customer</li>
<li>A fully responsive and clean front end design where customers can manage their tickets, including viewing and creating replies</li>
<li>Integrated Knowledge Base articles can be easily created and referenced to try and offer solutions without tickets being created</li>
<li>Ability to restrict access to individual knowledge base articles to logged in users only</li>
<li>Auto assign new tickets to agents based on current ticket count, or randomly</li>
<li>Tracks an agents status so you can see if they are online or offline</li>
<li>Ability to assign tickets to multiple agents</li>
<li>Add agents to departments and have assign to departments</li>
<li>A number of useful shortcodes to display submission forms, KB Article lists, ticket history, login/registration forms, profile editor, KB Article search form – and more</li>
<li>Numerous template tags enable you to easily add ticket related content into email notifications</li>
<li>Private ticket notes that are visible to agents only</li>
<li>Restrict which tickets an agent can view. i.e. Just those to which they are assigned</li>
<li>Group customers within a company</li>
<li>Customers can access tickets created by other members of their company</li>
<li>Uses templates that allow for easy customization of front end pages, shortcodes and CSS styles</li>
<li>Ajax based ticket submissions provide a powerful, reliable and friendly interface for customers</li>
<li>Built in SPAM protection</li>
<li>Customer portal enabling access to existing and historic tickets</li>
<li>Truly versatile – A bunch of hooks and filters for our developer friends</li>
<li>A growing number of <a href="https://kb-support.com/extensions/" rel="nofollow ugc">extensions</a> to provide even more functionality and customization options</li>
</ul>
More information can be found at <a href="https://kb-support.com/" rel="nofollow ugc">https://kb-support.com/</a>.
Further enhance the features and functionality of KB Support with paid <a href="https://kb-support.com/extensions/" rel="nofollow ugc">extensions</a> such as:
<ul>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Email Support</a> – Management of tickets via email for agents and customers. Automation via email for agents.</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Easy Digital Downloads Integration</a> – Integrate KB Support with your Easy Digital Downloads store providing a seamless support solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">WooCommerce Integration</a> – Integrate KB Support with your WooCommerce store providing a seamless support solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Zapier</a> – Connect with thousands of 3rd party applications via <a href="https://zapier.com" rel="nofollow ugc">zapier.com</a> and fully automate your workflows</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Knowledge Base Integrations</a> – Fully integrate KB Support into your existing knowledge base solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Ratings & Satisfaction</a> – Enables customers and visitors to provide feedback on their support experience as well as the quality of your KB articles</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Reply Approvals</a> – Adds an approval process to ticket replies created by selected agents forcing a four-eyed approach to ticket replies</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Canned Replies</a> – Instantly reply to tickets with a single click using pre-defined replies to questions you receive the most</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Custom Ticket Status</a> – Define your own ticket statuses and enable email notifications when a ticket enters the status</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Email Signatures</a> – Enables support workers to register a custom signature which can be auto inserted into email notifications sent to customers</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">MailChimp Integration</a> – Grow your subscriptions by enabling quick and seamless customer sign-ups to your MailChimp newsletter lists via KB Support</li>
</ul>
Languages
Would you like to help translate the plugin into more languages? <a href="https://kb-support.com/articles/translating-kb-support/" rel="nofollow ugc">Join our WP-Translations Community</a>.

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin

KB Support has been a real life-saver and has enabled me to get rid of the over-priced support platform that I had been using.

The plugin is well-built, is very intuitive and has worked faultlessly, providing all the features you need to provide a first-class support system and doumentation.

The extensions are very reasonably priced and with the addition of the Email Support extension I have everything I had from my previous help desk provider and more!

Thanks for the great plugin!

Amazing plugin!

We've set up a new plugin for the events sector and use KB Support for our Articles and ticket logging system.

Such an easy plugin to use.

Great Plugin


KB Support is the best WordPress plugin for support systems 


Best plugin for a support system

Best WordPress help desk, customer ticket and Knowledge Base plugin for WordPress. Simple yet effective. Feature rich.

Plug ChatBot vs KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin