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Plug ChatBot is an AI-powered chatbot plugin for WordPress.
It helps website visitors ask questions and receive responses using your configured OpenAI model and optional uploaded Knowledge Base files.
Current plugin capabilities include:
<ul>
<li>OpenAI model selection</li>
<li>Custom bot identity, tone, and guardrail prompt</li>
<li>Visitor capture before chat (name, email, and phone)</li>
<li>Optional chat history saved in the WordPress database</li>
<li>Admin email notifications for chat transcripts</li>
<li>Knowledge Base file upload to OpenAI Vector Store</li>
<li>OpenAI File Search and Code Interpreter toggles</li>
<li>Optional voice responses using OpenAI Text-to-Speech</li>
<li>Chat widget interface customization</li>
<li>Adjustable rate limiting</li>
</ul>
This plugin relies on the OpenAI API to process chatbot requests.
Depending on the features you enable, the plugin may send the following data to OpenAI: 
* Visitor chat messages 
* Optional visitor name, email, and phone number 
* Optional knowledge base files uploaded in plugin settings 
* Optional moderation requests 
* Optional text used for voice generation
If local chat logging is enabled, the plugin may also store visitor email addresses, chat transcripts, and IP addresses in the WordPress database.
The plugin also uses a short-lived browser cookie to maintain chatbot state for logged-out visitors.
Use of this service is subject to OpenAI’s Privacy Policy and Terms of Use: 
* https://openai.com/policies/privacy-policy/ 
* https://openai.com/policies/terms-of-use/
<h3>Features</h3>
<ul>
<li>AI chatbot for WordPress</li>
<li>OpenAI model-based responses</li>
<li>Custom bot identity and behavior settings</li>
<li>Visitor capture with name, email, and phone</li>
<li>Chat history storage in WordPress</li>
<li>Chat transcript notifications for configured admin/staff email addresses, with optional visitor transcript sending at chat end</li>
<li>Knowledge Base file upload and vector store support</li>
<li>File Search and Code Interpreter controls</li>
<li>Optional voice responses</li>
<li>Adjustable rate limiting</li>
<li>Responsive frontend chat interface</li>
</ul>
<h3>Usage</h3>
After configuration, visitors can interact with the chatbot from the frontend.
Example use cases:
<ul>
<li>Answer general pre-sales or support questions</li>
<li>Collect visitor contact details before starting AI chat</li>
<li>Search uploaded Knowledge Base files</li>
<li>Store chat logs for internal review</li>
<li>Send chat transcripts to configured admin/staff email addresses, and optionally to the visitor when they provide an email at chat end</li>
<li>Play AI responses with voice output when enabled</li>
</ul>

Plug ChatBot

AI chatbot for WordPress with OpenAI-powered responses, visitor capture, email notifications, voice responses, and Knowledge Base file search.

ThriveDesk

Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk

ThriveDesk is easy to set up and the features are excellent.

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This is a very convenient and functional live chat. It has easy integration with Woo. Thank you for the excellent service!)We recommend ThriveDesk 👍🏻


ThriveDesk is the best live chat we've ever used.


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Thanks for valuable products

Add ThriveDesk AI Live Chat & Chatbot to your WordPress for free to answer customers' questions and provide excellent support.

Plug ChatBot vs Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk