probotdev

How do you handle customer support?
Sometimes customers text you at wee hours, because, you know, suddenly they thought of buying something, and they want to know if you’re selling that particular item.
The item is mentioned on your website, but they’re too busy to read it. I mean, why bother reading if you can ask?
Except that they ask at 1 AM, and your intern only works 9 to 5.
“Fine,” you said, “My intern or myself will attend to it in the morning.”
Except that, they also asked the same question to other businesses, because they can’t wait. And since others are better staffed, they get the sale. Oops.
Last year, businesses must be present in social media. Today, you must be present in messaging.
But you have a personal life; you don’t want to be answering inquiries all the time. Hiring support staff costs money.
You heard about this chatbot technology, some automation that can help with support. But it’s not easy, and it costs a bomb to outsource.
Or, is it?
This is a plugin to show Facebook Messenger chat widget (officially called “Customer Chat Plugin”) on your WordPress-powered websites. It is powered by ProBotDev and Dialogflow, for automated customer support and interactive FAQ.

ProBotDev Customer Support FAQ Chatbot

Embed Facebook Messenger chatbot widget, powered by Dialogflow, for automated customer support and interactive FAQ.

Freechatbots.ai

Product Overview: 
FreeChatBots is a cutting-edge A.I chatbot designed to provide human-like, intelligent interactions to anyone who uses your website – customers, suppliers, employees, possibility is limitless.
Seamlessly integrating with any website via a WordPress plugin or simple HTML code, it automatically learns from site content to offer real-time, accurate responses. Unlike traditional chatbots that rely on scripted responses, our AI provides truly intelligent responses to customer inquiries 24/7, without any need for human intervention.
When the AI chatbot is installed on your website, it will appear as a friendly chat bubble in the bottom corner of the page. Visitors can click on the bubble, instantly activating the chatbot, which is ready to assist with customer service inquiries or provide sales assistance.
The chatbot dynamically pulls relevant information from your website content and uploaded knowledge to engage users with intelligent, context-aware responses, ensuring a seamless and interactive experience.
Features: 
• 24/7 Availability – Provides round-the-clock intelligent support, ensuring no customer inquiry goes unanswered. 
• Effortless Setup – Installs quickly via WordPress or HTML code, automatically learning website content for instant functionality. 
• AI-Powered Conversations – Engages users dynamically with intelligent, context-aware responses instead of rigid scripts. 
• Knowledge Expansion – Supports additional uploads of articles, guides, and product details to enhance response accuracy. 
• Scalable & Cost-Effective – Reduces operational costs while maintaining high-quality customer support and unlimited scalability.
Business Applications:
1) Customer Service 
• Enhanced Customer Engagement – Delivers immediate, accurate responses, increasing customer satisfaction. 
• 24/7 Support – Ensures inquiries are addressed anytime, improving satisfaction and customer loyalty. 
• Operational Efficiency – Reduces dependence on human support agents, lowering costs and improving response time.
2) Sales and Marketing 
• Cross-Selling & Upselling – Proactively suggests relevant products and services based on customer interactions, driving revenue growth. 
• Increased Conversions & Revenue – Recommends tailored offerings, improving conversion rates and maximizing business opportunities.
<h3>External Services</h3>
This plugin connects to the FreeChatBots AI service (hosted at wp-ragbot-backend.fly.dev) to provide intelligent chatbot functionality. This external service is necessary to:
<ol>
<li>Power the AI chatbot functionality on your website</li>
<li>Analyze and index your website content for accurate responses</li>
<li>Process and respond to user queries with AI-generated content</li>
<li>Manage token usage and billing</li>
</ol>
<h4>What Data is Sent and When</h4>
The following data is sent to our external service:
<ul>
<li>During registration: Your domain name, site name, and admin email address (for account creation and billing purposes)</li>
<li>During site scanning: Your website content is analyzed and indexed to create a knowledge base for the chatbot</li>
<li>During document uploads: Any documents you upload are processed and indexed for the chatbot’s knowledge base</li>
<li>During chat sessions: User messages and conversation context are sent to generate appropriate AI responses</li>
<li>For payments and billing: When purchasing tokens or setting up auto-recharge functionality</li>
</ul>
<h4>API Endpoints Used</h4>
This plugin communicates with several endpoints on our service: 
* /api/v1/register – For initial plugin registration 
* /api/v1/chat/sessions – For managing chat conversations 
* /api/v1/documents – For document management and content indexing 
* /api/v1/site/info – For retrieving account information 
* /api/v1/payments – For token purchases and billing management
All data is transmitted securely over HTTPS. The external service is provided by Intelli Group Pty Ltd (FreeChatBots.ai): 
– Terms of Service: https://freechatbots.ai/terms 
– Privacy Policy: https://freechatbots.ai/privacy

ProBotDev Customer Support FAQ Chatbot vs FreeChatBots