Yudiz Solutions Ltd.

<p><strong>Clients effortlessly raise support tickets from their orders and receive email alerts upon ticket replies, simplifying their support journey.</strong></p>
<p><em>Enhance customer support on your WooCommerce store with our Product Ticket System. Enable customers to create support tickets based on their orders, while administrators manage them seamlessly. Effortlessly streamline communication, resolve queries, and boost customer satisfaction.</em></p>
<p>Revolutionize customer support on your WooCommerce platform with our innovative plugin, the Product Ticket System For WooCommerce. Upon activation, it seamlessly introduces a custom post type, ‘Support Tickets’, and a dedicated settings tab for easy configuration.</p>
<p>From the settings menu, you can tailor ticket fields, designate ticket management users, and refine email templates to suit your brand. Our plugin ensures smooth communication by triggering emails with every chat message exchange, facilitating seamless interactions between customers and administrators.</p>
<p>Enjoy the convenience of predefined ticket statuses—’New’, ‘Open’, and ‘Resolved’—alongside the option to add custom statuses. Both customers and administrators have the ability to close tickets, promoting efficient query resolution. However, ticket reopening remains an exclusive privilege reserved for administrators.</p>
<p>Customers can effortlessly create support tickets based on their purchased orders. Whether via the ‘My Account’ page or directly from order listings, they can access their ticket history and submit new tickets with ease.</p>
<p>Administrators gain a comprehensive overview of all tickets through the ‘Support Tickets’ menu. Selected users with designated roles, such as ‘YSL Product Ticket’, can efficiently manage tickets, ensuring seamless operations and exceptional customer service.</p>
<h4>Features of Product Ticket System For WooCommerce</h4>
<ul>
<li><strong>Custom Post Type:</strong> Introduces a ‘Support Tickets’ post type for easy management.</li>
<li><strong>Settings Tab:</strong> Offers a dedicated settings tab for streamlined configuration.</li>
<li><strong>Customizable Fields:</strong> Tailor ticket fields to suit specific needs.</li>
<li><strong>User Management:</strong> Designate users authorized to manage tickets.</li>
<li><strong>Email Templates:</strong> Craft personalized email templates for seamless communication.</li>
<li><strong>Real-time Email Alerts:</strong> Receive email notifications on ticket replies for prompt assistance.</li>
<li><strong>Predefined Statuses:</strong> Utilize preset ticket statuses (‘New’, ‘Open’, ‘Resolved’) for efficient tracking.</li>
<li><strong>Custom Status Options:</strong> Add custom status options for enhanced flexibility.</li>
<li><strong>Ticket Closure:</strong> Allows both customers and administrators to close tickets.</li>
<li><strong>Exclusive Reopening:</strong> Only administrators can reopen closed tickets.</li>
<li><strong>Order-based Ticket Creation:</strong> Customers can create tickets based on their purchased orders.</li>
<li><strong>Streamlined Ticket Submission:</strong> Simplifies ticket creation directly from the ‘My Account’ page or order listings.</li>
<li><strong>Efficient Ticket Management:</strong> Administrators gain a comprehensive overview and can manage tickets seamlessly.</li>
<li><strong>Role-based Access:</strong> Designated users with specific roles can efficiently handle ticket management tasks.</li>
</ul>
<h3>Need Plugin Support?</h3>
<p>Please submit a request <a href="https://www.yudiz.com/wordpress-plugin-support/?plugin=Product%20Ticket%20System%20For%20WooCommerce" rel="nofollow ugc">here</a> for Support. We will get back to you quickly.</p>


Product Ticket System For WooCommerce

Boost customer support with our WooCommerce Product Ticket System. Let customers create tickets from orders; admins manage with ease.

m.tiggelaar

Key4ce

<h4>This project is no longer under development:</h4>
<p>Due to the osTicket versions always changing basic database aspects we felt it was simply not stable enough to be used in production.<br />
It simply takes too much time and effort to keep up with all the recodes on each version and too many bugs pop up as a result of it.<br />
We have therefor moved on to a different ticketing system and developed different portal plugin for it. (we have not yet made this portal public but might do so in the future).<br />
If you’re interested in taking over development for this plugin please contact us.</p>
<h4>Project Description</h4>
<p>This is a rebuild of the original OSTicket WP Bridge plugin<br />
Because the original plugin was no longer developed we decided to make a new plugin out of it.<br />
adding new features, fixing old bugs and security flaws.</p>
<h4>Basic Features:</h4>
<ul>
<li>Compatible with osTicket 1.9.3 – 1.10.</li>
<li>POP / IMAP functionality stays intact.</li>
<li>You can use both osTicket scp, reply to email OR use WordPress for all tickets.</li>
<li>Integrates with your WordPress users.</li>
<li>Good work-flow of Open, Answered and Closed tickets.</li>
<li>Contact form shortcode.</li>
<li>Multiple file attachments.</li>
<li>HTML Email templates.</li>
<li>Admin and Department signatures from osTicket.</li>
<li>Admin internal notes from osTicket.</li>
<li>Admin Canned responses from osTicket.</li>
<li>Create ticket as Admin.</li>
<li>Multi-language support.</li>
</ul>
<h4>Features scheduled for next release:</h4>
<ul>
<li>Ticket user linked to WP / Woo Commerce users.</li>
</ul>
<h4>Translations available</h4>
<ul>
<li>English</li>
<li>Dutch</li>
<li>Arabic – by mbnoimi</li>
<li>German – by Adrian Oeschger</li>
<li>If you would like to contribute your own language please don’t hesitate to contact us!</li>
</ul>
<h4>If you like this plugin please leave a good review behind and help us to promote it.</h4>
<p>This plugin is powered by Key4ce – IT Professionals :: https://key4ce.com</p>


Key4ce osTicket Bridge

This project is no longer under development:

Product Ticket System For WooCommerce vs Key4ce osTicket Bridge